Past App Purchases

I spent over $100 on apps.. and then my iTouch got stolen right from my house. And also my computer crashed.. so either way, I lost all of my apps. I have an iPhone now, but when I try to download the apps I've already purchased, it doesn't give me the message that says "you've already purchased this, do you want to download it again.." or whatever it's supposed to say. It's just making me buy them again. All of the apps show up in my purchase history, so I'm not sure what to do.
Please help

Nevermind. I took the risk of clicking buy and THEN it gave me the message that I had already purchased it. I think that should be changed so that it automatically says that you've purchased it instead of scaring you into thinking that you're buying it again.

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How do I delete past app purchases?

How do I delete past app purchases?

If you mean from your purchase history then you can't currently permanently delete them - you can just hide (and unhide) them so that they are less visible : hiding and unhiding purchases.
If you just want to the delete an app from your iPad then press and hold any of the apps and after a couple of seconds or so they should start to shake. Then press the 'x' in the left corner to delete the ones that you don't want, and when you've finished deleting press the home button so as to stop the shaking. You cannot delete any of the Apple built-in apps e.g. Music/iPod, App Store, Game Centre etc. If you don't get the 'x' on any of the apps that you've downloaded then check that Settings > General > Restrictions > Deleting Apps isn't set 'off'

HT201272 How do I download all my past app purchases onto my computer (assume lost them all - no backup)

I bought a new MacBook Pro and I do not have a backup. I do not want to search for all my apps and re-download them. Is there an easy way to download all the app purchases that I have?

You can redownload the apps that are still in your country's store (and if you haven't changed countries since buying them) via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage :
There should be a 'download all' button at the bottom right of that screen.
If not all of your apps show then check to see if any are hidden : http://support.apple.com/kb/HT4919

In app purchase is not working in testing environment in sandbox for the past 5 days. Please anyone know about this issue.

in app purchase is not working in testing environment in sandbox for the past 5 days. Please anyone know about this issue.
What i did
1 . Added three products more to the existing in-app
2 . Tested with sanbox
i am getting the error "cannot connect to itunes store" with error code "0" when trying to purchase product in sandbox.
Is sandbox is down?Please help guys..

Apple's sandbox has been down practically all month. You can check the status here:
http://sandbox.itunes.apple.com

HT4009 How can I view all my past in-app purchases on my account?

I want to view all my past in-app purchases that were made on my account and cannot find a single place that allows me to view this information. Please help

You can only view your entire purchase history via your computer's iTunes (that will show your full history, you can't filter it by type of purchase) : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
You can see a cut-down version of your purchases (the last 90 days) and filter by purchase type (I haven't made any in-app purchases but I assume that they will show as a tab on the screen) via http://reportaproblem.apple.com (that page also allows you to optionally contact iTunes Support if you have a problem with a purchase).

HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Need an itemized receipt of past iPad app purchases

How can I get a FULL itemized receipt of past iPad app purchases? I want to be able to see the total cost for EACH app I purchased in the last few months? Then maybe also have it emailed to me. I want to be able to get it somehow on my iPad too (since I don't have a PC to install iTunes).

SUCCESS...I contacted Apple and got about $125 worth of iPad app charges refunded (under the recent settlement...."Apple to refund millions for kids' in-app purchases" ). These were made from April-May 2013 for me.
Just some advice out there for others to avoid their kids purchasing unauthorized apps (either accidently or on purpose) and ringing up your bill....get a prepaid credit card (Amex are the best) and attach it to your Apple account. If money isn't there, charges can't "accidently" be made by kids in ANY way. Ever since I did this back in June, all has been good.

HT1933 Why can you not resolve an app purchase problem simply ! As you have done in the past

Why can you not resolve an app purchase problem simply ! As you have done in the past

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a problem with an app that the developer can't/won't help you with then you will need to contact iTunes Support, either as described on the page that you posted from, or via the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem

How can i send my in-app purchases to apple?

I cant copy and paste it! So how do i save it and send it to apple??? I need to get that refund thing becasue my kids bought A LOT of in-app purchases. I tried saving it as a pdf but it saved as blank white pages. I cant print it either? How can i send them to apple. My last resort is having to write them in by hand. Is there anything eaiser? I need this by tomorrow because thats the last day to send it.

Unless you have the emailed receipts for the purchases (you should be able to do copy-and-paste from them) then I think that you will need to type them in - I don't think that you can do copy-and-paste from the purchase history on iTunes (it doesn't work on mine).

How can I get reimbursed for an unauthorized account charge by Fruit Ninja HD Free through In App Purchase?

Hi There,
I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases! I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
Many thanks.
Mustafa Osman Turan
WSP Brussels, Belgium

Dear telwow,
Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
Many thanks for sharing your problem.
Mustafa

HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."

     Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
     This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
     Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.

Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

HT1689 how can i get a list of purchases, like for in app purchases?

i have had issues with an app, and was asked to submit receipts for what I had bought. My app crashed with an update and beeline said they would credit my account if I had receipts. I did not save every receipt apple gave to me. Is there a way to veiw past in app purchases, or all my purchases?

Here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also you can log into your iTunes account and click on View Purchase History.

In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

Why no support for past MOVIE purchases?

Why limit this new feature to only music, books, and app purchases? I've bought movies on iTunes too, and now that upgrading to Snow leopard has more or less trashed my iMac and I need to go to a data recovery specialist to save what I hadn't backed up, this would be a welcome addition.
Why no option to download past movie purchases?

Probably because the movie industry has not allowed this.
Why not just do the basics and backup?
There was no option to redownload music before this week.
Things are improving.

Past App Purchases

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