Pathetic support from Lencare

I have purchased Lenovo AIO IdeaCenter B340 in July 2013. Within a week I found it developed white patches on the screen after an hour use. I had complained this to the shop but he advised me to go through Lenovo customer care. It took me 1 month to register the complaint as Customer care number was only playing IVR to keep waiting even call kept on hold for 45-50 min. Finally when complaint was registered they took another few days to get back.
On 1st instance of engineer visit he went back saying no problem found. I had then emailed them snapshots of the problem captured on the camera.
On 2nd visit Lenovo support engineer declared the LED panel is faulty & he replaced it. Work done by him was so shabby, even today that screen is showing dust from inside.
After a week, same problem repeated. 3rd visit of Engineer declared that motherboard need to be replaced. For which I had objected & asked him to do proper analysis. After many days of follow up , I got new solution that an Interface between motherboard & LED panel is faulty & need to be replaced.
I had asked for the entire system replacement as in AIO what is left other than LED & Motherboard. For which I got reply as per Lenovo's so called replacement policy, entire system replacement is not possible.
Till today after 5 months of followup Lenovo neither resolved the issue nor they are willing to replace the system
I am extremely fed up with the kind of support Lenovo is giving to the customers. All my friend circle has already seen what I was going through & made up mind not to go for Lenovo.
My feeling is I had done a great mistake by purchasing a Lenovo product & wasted my money.
I am thinking of going legal way against Lenovo to get the replacement or money back.
- Atul

Jeff,
Case numbers are #0208811567, #0208932958 and #0208983893. Country is
Singapore.
(1) If I click on Buy Now from my trial download, it leads to this link
after choosing Singapore.
http://store1.adobe.com/cfusion/store/html/index.cfm?_uo0=storesSG&_uo1=busstore_sg&countr yField=storesSG&storeField=busstore_sg&btnGo=
page.
(2) Clicking upgrade on...
...goes to ....
...and checkout from this page...
...gives me this error....
Note:
a) I had already chosen Singapore in step 1.
b) This doesn't show anything about license type. How am I supposed to
know? Can't you make it more intelligent to extract what I have from your
database and stop me from purchasing the wrong one? This is making us
waste time with refund and support merry-go-round.
What is the way out?

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Pathetic support from Adobe.

Hi,
I went through a nightmare, trying to get my software upgraded from Master Collection CS3 to Design and Web Premium CS6.
1) Firstly, I had trouble paying for the damn software through their online store. It failed at checkout and asked me to customer support. After waiting for 30 mins in queue got someone who - after sometime - said that she cannot help. Her answer as that this was a U.S. office to help US shopping carts, and this matter needs to be resolved by U.K. Gave me a U.K. number and I failed to reach anyone.
2) I tried again to call. This time a gent answered. I gave him the serial number and asked him to check if I am eligible for the upgrade. He replied in affirmative after checking my shopping cart and asked me change the country to my location. I paid for the upgrade and got the order number with download instructions.
3) Downloading was painful. The 4 GB file stops after about 200 MB and after 5 times locks out the download! The hunt for solution in the extremely unfriendly Adobe site begins! I was asked to send a mail to digital river, which I did. Thankfully someone from the support forum said that I can download a "trial" and use the new serial number.
4) To my horror the new serial number did not work! Went on chat with a customer support person, who said that it doesn't work because the old serial number was a "volume" license while the one that I had ordered was not. The support person asked if I want a refund. I asked him to process it.
I wanted to raise a formal complaint and asked for a url where I can raise it. The url link does not have a "complaint" section in it! Adobe seeks input only on bugs, features, piracy and what it wants. I assume Adobe does not want to hear about what users have to complain about!
I asked the support guy to help me repurchase. The least I expected was someone to send me an email me with clear instructions on how to purchase. He asks me to contact the sales department - which was closed today!
5) If I try to buy the software again from trials, it goes to the US website.
This is the only forum, where I seem to be able to vent my frustration.
Good luck Adobe and thanks for your fantastically pathetic customer support! You just lost a customer!

Jeff,
Case numbers are #0208811567, #0208932958 and #0208983893. Country is
Singapore.
(1) If I click on Buy Now from my trial download, it leads to this link
after choosing Singapore.
http://store1.adobe.com/cfusion/store/html/index.cfm?_uo0=storesSG&_uo1=busstore_sg&countr yField=storesSG&storeField=busstore_sg&btnGo=
page.
(2) Clicking upgrade on...
...goes to ....
...and checkout from this page...
...gives me this error....
Note:
a) I had already chosen Singapore in step 1.
b) This doesn't show anything about license type. How am I supposed to
know? Can't you make it more intelligent to extract what I have from your
database and stop me from purchasing the wrong one? This is making us
waste time with refund and support merry-go-round.
What is the way out?

I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

Could be since it (security software) is listed as #5 in the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

How to get direct support from apple

Hi, I am a new iPod user... I have just created a new account and I am having problems with language support. So I tried to get support from Apple and ended up here...
So my first question is, is this forum being maintained exclusively by iPod users or are there any apple employees helping too? Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
And here is the original question that made me look for support: I live in Spain but like to use my PC in English. My Windows is configured for English, and so is the iTunes software. But since I have registered my user account under a Spanish location, I cannot avoid getting the iTunes Store in Spanish language. The result is a mixture of Spanish and English in the iTunes window. Is there a way of changing that and keeping my Spanish profile and billing details while getting all text in English?
By the way there must be a bug in the registration process... the first time the credit card data is requested, it says "if you live outside the US click here", so I clicked there, then selected "Spain" and I got an OK screen which ended my registration process... but the account was not created, since I was getting "unexistant account" responses. So I had to create the same account again... the second time iTunes knew I was in Spain so I could proceed with the credit card data and the account was created. This means that the screen flow fails to create a proper account in the cases where you have to select a different billing country.
OK... that is all, sorry for the long list of questions.

is this forum being maintained exclusively by iPod users or are there any apple employees helping too?
Though on rare occasions you will see a post from an Apple employee, the Discussions are intended for user-to-user assistance only. There is no guarantee, nor even a strong likelihood, that an Apple employee will ever respond to any post here.
Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
It depends on the problem. If you're having a technical problem with iTunes or an iPod, you can call Apple tech support (there is no support via email for problems with Apple hardware or applications). The call may not be free, depending on when you purchased your iPod and whether or not you have AppleCare for it.
If you have a problem with the iTunes Store, then go to the iTunes Store Customer Service site, select the page most appropriate for your issue, and submit the web form that you'll find at the bottom of those pages (note that the form won't be on any KnowledgeBase article page, only those from the Store itself).
I cannot avoid getting the iTunes Store in Spanish language.
To the best of my knowledge, the Spanish iTunes Store itself is only available with Spanish titles, etc., regardless of what language you have your system set for.
As to your registration, did you get the account created successfully? Or is there still a problem and if so, where is it hanging up?

Yoga S1 Windows 8.1 Activation Disabled and poor (or no support from Lenovo at all).

Dear Lenovo Friends,
I've purchased Thinkpad Yoga S1 with Windows 8.1 onboard.
I've had an OS problem that leaded me to order Recovery DVDs via Lenovo Thinkpad Support in Poland (thanks, got disc set in 7 days).
After reinstallation the WIndows 8.1 OS keeps saying my licence code embedded into BIOS is invalid and I can no longer activate the system. See the event log for sample try and fail on activation my system, please.
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="32768">1017</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-09T20:02:04.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>n316-pc04</Computer>
<Security />
</System>
- <EventData>
<Data>0xC004F069</Data>
<Data>9D6TC</Data>
<Data>?</Data>
<Data>?</Data>
</EventData>
</Event>
I've contacted the Lenovo Support in Poland and they tend to tell that this is because Microsoft has invalidated my codes for unknown reason. Contacting Microsoft they told me that it its vendor's (Lenovo) problem and they are not responsible - shall I obtain new licence key from Lenovo. The Polish Thinkpad support is working on the problem since January the 9th, with no success.
The Windows grace period is already over and I cannot use my ultrabook now without activating the licence.
Is this the famous Thinkpad support quality? I already own 4 Thinkpads and sorry gyus but I'm considering swithing to some other vendor.
When I called them, the solution provided by the Thinkpad support was... "would you please reainstall the OS once more to get another grace period?" I was thinking it was a kind of joke, but it wasn't... Asking for the responsibility of the Lenovo for the Windows OS they provided I was told that Lenovo is not responsible and I was given the advice to buy the hardware with no OS next time, have box licence from Microsoft separatelly.
I'm really disappointed. This is my last Thinkpad I believe. It seems even having the warranty it is not enoug to get support from Lenovo - I'm on my own...
Regards,
P.
Solved!
Go to Solution.

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

Unbelieveable lack of support from Apple (error -50 issue)

Well I've just updated iTunes again and of course, I still have the -50 error trying to download the video I purchased over a month ago. That's at least 3 or 4 releases of the software and still no fix. And before somebody recommends that I do the things mentioned on this forum (like deleting the .tmp file and rebuilding your music), I've done all of those. Also, I purchased a ringtone the other day for my iPhone and it downloaded just fine SO THE ISSUE IS OBVIOUSLY RELATED TO iTunes and a large (over 2gig) video file and has nothing to do with my computer.
What really gets me is that I've posted more than once on this subject, along with other people, and have absolutely no support from Apple. Oh well, at least I have a $100 voucher I can use for something. Maybe I can get my $10 back for the video I paid for....
I also have a mac Mini so I really consider myself a good Apple customer. To bad they don't really seem to care....
Andrew McIntyre

Just a thought,
have you tried deauthorising your account and reauthorising?
don't know if it would work but just trying to help

Impeccable support from Apple...

Dear all,
I feel that I need to say this, in view of all the negative posts regarding support from Apple.
I am, admittedly, on my 4th MB. 1st's case was badly designed, and I returned it straight away as I had so many problems of the same ilk with my old PB. The next RSDd, but had great, if not perfect support from Apple, and came away with a perfect model, apart from its line out not working. I tour with my laptop, so this was retty much a killer for me. Now, here I am on my week 38 and am not having any problems at all.
While I know that some would consider a 4th replacement hard to bare, I have had wonderful support from the Regent Street store. They have been very accomodating and helpful, and most of all understanding. It seems that they take your situation in to account very seriously indeed, and I guess the only service I have had comparable to it is private banking. All of my cases have been reviewed individually, and I feel that they take all of them seriously, offering the best solutions they can.
I know that some have had bad experiences: the point of my post is not to gloat in any way at all, it is purely to say thanks to the staff who have been so helpful, and also to provide a very positive experience were anyone to do a search of these forums.
I do rely on Apple products for my profession, but in no way feel any affiliation with them for those reasons. I do feel very indebted to them, however, for providing great customer support and, whilst experiencing teething problems with their product, dealing with it in a very professional way indeed.
To those having difficulty, I wish the very best of luck, but I just wanted to add something that I feel is very positive to these forums which tend (of course, due to their nature) to be full of negative views.
All the best, Fred

Apple no longer directly approves nor sponsors user groups. The coordination of user groups has been passed to a separate advisory board. You can find information and ask to be included in their listing here:
http://appleusergroupresources.com/
Regards.

LG 2012 TV with AN-VC400 TV Cam - pathetic support...

All I can say about LG's & Skype's partnership is "Stay Away"!
I bought a 2012 LG TV (LM47640T £800) with their dedicated Skype Cam (AN-VC400 £90) only to find that the week I bought it, the skype software disappeared from the TV. 3 months later, it reappeared. I plugged the camera in, and enjoyed a test call. Then the problems began - now I only get video one way - no one can see us.
So I ring LG. They tell me it is a problem with the software and to call Skype. Skype then tell me it is a problem with the hardware, and to contact the LG. And around in circles we go. Meanwhile, the retailer tells me that they are unable to offer support or a refund as the product worked - if only once.
Stay away from the LG Skype compliant products. Useless support from both LG and Skype. My only course of action is to rasie a complaint with the Office of Fair Trading, as someone else found out in the U.S. I'm not alone - see
http://community.skype.com/t5/Skype-on-your-TV/LG-Smart-TV-47LM6400-Skype-Web-Camera-Issue/td-p/1145...
http://community.skype.com/t5/Skype-on-your-TV/LG-TV-and-LG-Camera-Skype-Video-Issue/m-p/531705
http://community.skype.com/t5/Skype-on-your-TV/skype-for-LG-Smart-Tv-2012/m-p/760878
This technology is potentially brilliant, butif the hardware and software vendors can't work together...what's the use?

I have the same problem and tried everywhere to find a solution - all my devices are up to date with the latest softwares and i still cannot see the video of the calling party! Can someone PLEASE give us a solution to this prominent problem faced by so many LG users!
And for those of you that just bought the LG not-so-smart TV, welcome to hell!

HT1923 i cannot uninstall apple mobile device support from my pc

I cannot uninstall apple mobile device support from my Windows 7 pc ??
Regards Paul

Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

Someone who can say how to get Adpbe flash player version 11.2.202.197 to work together with Lion on mac mini. Support from Apple can obviously not help the problem and do not care if it works

Someone who can say how to get Adpbe flash player version 11.2.202.197 to work together with Lion on mac mini. Support from Apple can obviously not help the problem and do not care if it works

Adobe flash player version 11.2.202.197 is for Windows Vista / Windows 7 / Vista 64 / Windows 7 64
Adobe Flash Player version 11.1.102.55 is the current version for Snow Leopard and Lion.
Adobe - Install Adobe Flash Player

HT4623 for the first time i bought this iPhone, i was enjoying it....i updated it with iTunes and suddenly message appear on my pc an error occurred.....n my phone is not working.... :-( what should i do?? m helpless...no support from ny side....

for the first time i bought this iPhone, i was enjoying it....i updated it with iTunes from older version to newer version and after installation when it was updating my iphone then suddenly message appear on my pc an error occurred.....n my phone is not working.... :-( what should i do?? m helpless...no support from any side....
and now its not even restoring back....showing me error's
m getting very irritated and unable to sleep jst because of all this crap....
instead i lost 1gb internet data in downloading the update

i tried restoring itz saying error occured 2008 :-(

Oracle is stopping 9i support from July-2008

Hi All,
I found somewhere that Oracle is stopping 9i support from July-2008. Currently we are running our production database with Oracle 9iR2, I am wondering that after July-2008, will Oracle metalink will help in Oracle 9i related issues if I will raise a SR , any Idea ?
Thanks,
Deep

Hi All,
I found somewhere that Oracle is stopping 9i support
from July-2008. Currently we are running our
production database with Oracle 9iR2, I am wondering
that after July-2008, will Oracle metalink will help
in Oracle 9i related issues if I will raise a SR ,
any Idea ?You'll probably get help if the issue is known, you won't get fixes and backports, you probably won't get help on unknown issues and you won't get any more CPU updates for your production system.
Niall Litchfield
http://www.orawin.info/

Last 6 months back brought i pod for 50$, but i came to know that,the product is vintage model, hence no support from apple, now problem is that ipod is not working, and the serial number is edited by host ,can u pls reach me on edited by host

last 6 months back brought i pod for 50$, but i came to know that,the product is vintage model, hence no support from apple, now problem is that ipod is not working, and the serial number is <edited by host>,can u pls reach me on <edited by host>

This is a user-to-user support site not a place to reach techs. You can make a Genius Bar appointment at your nearest Apple Store and see if you can do an out-of-warranty replacement or you can use a 3rd party repair site.

Want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(

Hello,i want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(
I already tried every step on the support site, but Photoshop, Indesign and Illustrator still don't work. So this is an S.O.S. here...

I've repaired many a 150:30 error using this method. First make sure your account is an Administrator type.
When you type sudo <space> and drag LicenseRecover.py into the Terminal window, this is what you should see when you press Enter.
Type in your admin password if any, and let the script run and finish.

Why are there pages about link installation problems but no reply support from blackberry

and it appears impossible to contact blackberry as they only seem to refer you tyhis forum or via twitter to which i have no account or any idea how to use one if i did

Hello,
There is nothing new with what you describe. BlackBerry has NEVER provided direct-to-user support. Rather, all support follows the formal support channels -- which start with the carriers, authorized resellers, and authorized service centers (it varies by region and by issue), each who can escalate cases into BlackBerry if needed.
This site has NEVER been an channel for any formal communications with, escalations to, nor support from BlackBerry for any purpose whatsoever. This site is a user-to-user community of volunteers who try to help each other out with various situations. But it is not a replacement for formal support, for that is (contractually) available via only one channel, and it's not here.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Pathetic support from Lencare

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