Payment Method Rejected. Situation Explained.

Dear All,
Im new to the support communities, and am looking for help.
Situation:
My Iphone uses "Apple Id #1" with "Creditcard #1."
I bought an Ipad for my father, and have created an apple id for him ("Apple Id #2"), but with "Creditcard #1".
I bought an app for him in the app store with no problem at all.
However, now when I went into my iphone, which uses "Apple Id #1", and want to update my apps, I cannot do this anymore as I constantly receive the message "Payment method rejected, please choose another one".
I have already tried to delete the credit card information in Apple Id #2, as I thought it might be the issue that you cannot have two accounts running on the same credit card, but still on my Apple Id #1, the payment method is rejected.
Please help resolve this issue!

You may have inadvertently been flagged as possible fraud here, or other...
Contact iTS to make sure this isn't the case, they can also aid in what's causing it if things turn out to be other.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

Good evening. needed help. I created an account on my ipad on itunes. then wanted to add a credit card the Mbnet. the problem is that an error appears saying "payment method rejected

I
good evening. needed help. I created an account on my ipad on itunes. then wanted to add a credit card the Mbnet. the problem is that an error appears saying "payment method rejected"Can help me?

iTunes Store: Accepted forms of payment
Mbnet (virtual) is not acceptable form of payment.

HT5622 My payment method is always been rejected..pls help

My payment method is always been rejected..pls help

If your card is registered in a different country from the iTunes Store, that would explain it.

Iphone's App store rejects payment method, even for free apps! Someone please help me!

Hi
Last night i downloaded some apps, that i had to pay for using my Visa Credit Card. I have had this set as my payment method for ages. Anyway, it all worked and i got the apps, but today i tried to download another app, which was free and i had to sign in to my Apple ID or whatever the prompt is, so that i could download the free app.
I signed in and recieved another popup asking me to sign in and review billing information. I pressed OK and signed in again and was taken to the billing information and payment information page. On this page it says that there was an error with a previous purchase from the App Store and that i must check all my payment information is correct. All the information that i had entered there when first adding my payment method was still there. Except for the security code.
I re-entered the security code and pressed done, and the page said that the payment information was not valid, or not allowed and asks me to change my payment information and / or method. So i re-enter all my information for my payment method and it still doesn' t work. It still says that there is an error with a previous purchase and that i must recheck or change my payment and billing information. The error cannot be right though, as all the apps that i have either downloaded or bought have downloaded fine.
Sometimes the error message changes to saying my payment information has been rejected, which cannot be right either, as i was using the payment method yesterday. I know i don't have any funds in my account at the moment, but that should not be relevant as i am trying to download a free app.
I tried downloading different free apps, but was unsuccessful.
Because I spent around an hour or so trying to download the app, i then downloaded the lastest software update, which was 6.0.1 or something. I updated from the 5.something software.
I was still unable to download anything from the app store.
I have tried to edit the billing and payment information from the App Store, Safari on the Iphone and from Google Chrome on my computer, none of these have helped.
If someone has a soloution or if Apple can sort my account out, i will be so grateful.
I use an Iphone 3gs and updated the software on it after my payment information wasn't working for about an hour.
A slightly-annoyed person.
Message was edited by: Entropicaful

This happened to me about a year ago, call Apple customer service and they should be able to help. It had something to do with Apple's system not reading the credit card info correctly even if it had been stored and worked fine before. They fixed my problem instantly after I wasted alot of time trying to get things to work.
Hope this helps.

I've a problem with my account , mainly in the payment method " security code is invalid" this the current situation wgat can i do ???

I've a problem with my account , mainly in the payment method " security code is invalid" this the current situation what can i do ???

you need to update your payment information to insert the correct security code.
http://support.apple.com/kb/ht1918

My app got rejected as PayPal has been used as payment method. in-app purchase method was suggested by apple. My app charges yearly subscription from users. In-App purchase does not support it. How do I proceed. Please advise.

I had submitted my app to apple for approval. My app got rejected as
PayPal has been used as payment method. in-app purchase method was
suggested by apple. My app charges yearly subscription from users. In-App
purchase does not support this type of payment process ( or, I could not
get to it).
Please allow me to use paypal or guide me on how can I charge yearly
subscription from users using in-app purchase payment method.

You're not talking to anybody from Apple here.
We're all just users like you.
But I can tell you without reservation that PayPal cannot be used in an iOS app.

HT1918 My payment method's being rejected by iTunes.

My iTunes no longer accepts my card as payment, I tried re-inputting the card details but it has repeatedly told me the payment method isn't valid. My account has money in it and the card works in shops, at cash points and on websites etc. Why has it suddenly stopped accepting my card out of nowhere and is there anyway of getting it working again please?

Make sure the information on your account is the same with your bank. I'd also suggest calling the bank and inquire if there are issues with your account. You can also contact support and have your account checked.
https://expresslane.apple.com/GetproductgroupList.action

New Payment Method?

Our organization is in the process of looking to pay vendors via credit card instead of ACH or check. Our users already have a P-Card to make their individual purchases. However, this will be different from the credit card used to pay vendors.
How do we set this up so that open invoices are paid via credit card? Do we need to set up a new payment method? Where/How do we identify the credit card information for the vendor?
Monique

hi Monique,
Pls see the below link and after that the configuration.
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBILIVPC/SDBILIVPC.pdf
Please find the relevant details related to credit Crads as follows:
Overview
This document attempts to explain in the brief the credit card processing in SAP.
SAP provides a flexible and secure payment card interface that works with the
software of selected partners that provide merchant processes and clearing house
services. In SAP the credit card processing is integrated with the sales and
distribution module.
Payment card configuration
Much of what is required for credit card processing to work with VISA, Master
Card, and American Express is already set up in SAP.
For all credit card configurations refer to
Define Card Types
Transaction SPRO IMG Sales and Distribution Billing Payment Cards
Here we define the type of cards that can be used in the system. A four-letter
code is given for each card type. E.g. MAST for Master Card, VSAJ for Visa
Japan. A function module for checking the card number is also specified here.
1. Define Card Types
Credit Card Configuration And Processing In SAP
Maintain Card Categories
(a) Define card Categories: Here we specify the card category of the
payment card. With this the system automatically determines the card
category when you enter a card number in master data or sales
documents.
(b) Determine card categories: Here we specify the acceptable number
ranges for different card types. Also card categories are assigned to the
card types. Even though SAP comes with card checking algorithms
(Function Modules) for standard card types this configuration setting
is particularly useful to those cards that do not contain any standard
checking algorithm already set up in SAP.
2. Determine Card Categories
Maintain Payment Card Plan Type
In this step, you assign the payment plan type for payment cards, the payment
card plan type, to all sales document types in which you will be using payment
cards. You cannot process payment cards if you have not made this assignment
The standard system contains payment plan type 03 for processing payment
cards. 3. Show the screen where this assignment is done.
Credit Card Configuration And Processing In SAP
3. Maintain Payment Plan Type
Maintain Blocking Reasons
In this step, you define blocking reasons for payment cards. You enter these in
the payer master record to block cards. The standard system contains blocking
reason 01 for lost cards.
Risk Management for Payment Cards
Transaction SPRO IMG Sales and Distribution Billing Payment Cards
Authorization and settlement Risk Management for payment cards.
Risk Management plays a central role within Sales, providing you with checks
and functions to minimize your credit risk. In addition to letters of credit and
export credit insurance, payment cards are among the payment guarantee forms
that you can use to insure payment for sales order items. SAP comes with predefined
payment forms of guarantee as shown below. Customer can also
maintain other forms of payment suited for their line of business.
Credit Card Configuration And Processing In SAP
Define forms of payment guarantee
3. Define forms of payment guarantee
Maintain payment guarantee procedures
In this step, you define Payment guarantee procedure. These procedure controls,
which form of payment guarantee, are valid for a particular customer, and for a
particular sales document type.
The various settings done under this configuration are
Define payment guarantee procedures
Maintain customer determination procedure
Maintain document determination procedure
Assign sales document types
Determine payment guarantee procedures
Maintain authorization requirements*
Here requirements* are set to tell the system how and when to carry out
authorization when a sales order is saved. SAP comes with two requirements
Form routine 1. Carry out authorization only when the sales document is
complete. The system carries authorization when the order is saved.
Form routine 2. Carry out authorization only when the sales document is
complete, but the authorization for all the complete documents is carried out in
batch.
Additional requirements* can be assigned here as per the business requirements.
*Requirements are ABAP/4 code. Requirements for various functions can be accessed using transaction VOFM
Credit Card Configuration And Processing In SAP
4. Maintain Card Authorization Requirements
Maintain Checking Groups
How and when authorizations are carried out depends on the setting you make in
the customizing for maintain checking group routines.
The three main settings that influence authorization are:
a) Authorization requirements
b) Authorization horizon
c) Preauthorization
There are two settings under this setting.
Define checking group: Here a checking group is defined and the
authorization requirement (described in the previous section), Authorization
horizon (described below) and preauthorization settings are done for this
checking group.
5. Define Checking Group
Credit Card Configuration And Processing In SAP
Here you can see a checking group C1 is defined with the authorization
requirement 902. Checking the pre-authorization tells the system to carryout preauthorization
if the order fulfillment date falls outside the horizon. The
authorization horizon specifies the number of days before the material
availability date, or billing date, that the system is to initiate authorization. If a
sales order is saved within the authorization horizon, the system carries out
authorization immediately. If a sales order is saved before the authorization
horizon comes into effect, the system does not authorize at all, or carries out
preauthorization.
6. Preauthorization Concept
In this example, the system has been set to authorize one day before delivery
creation. The system does not carry out authorization when the order is saved on
Day 0, rather on Day 2. Note that the authorization validity period has been set to
14 days in Customizing IMG Authorization and settlement Specify
authorization validity periods. The transaction will have to be reauthorized if
delivery activities take longer than 14 days.
Assign checking groups: Here the checking groups defined earlier are
assigned to different sales document types as shown 8.
Specify authorization validity periods
Here number of days that an authorization can remain valid for different card
types are maintained. Refer to 9.
Credit Card Configuration And Processing In SAP
8. Assign checking groups
9. Assign validity period for authorization for different card types
Credit Card Configuration And Processing In SAP
Account Determination
Transaction SPRO IMG Sales and Distribution Billing Payment Cards
Authorization and settlement Maintain Clearing House
In the following steps, you set the condition technique for determining
clearinghouse reconciliation accounts for authorization and settlement. The
system uses the entries here to determine the clearing account for the payment
card charges. When settlement is run, the postings in the receivable account for
the payment card will be credited and a consolidated debit will be created and
posted to the clearinghouse account. These accounts are a special type of general
ledger account that is posted from Sales and Distribution.
Here, you maintain:
Maintain field catalog.
Condition tables and the fields that they contain
Access sequences and condition types
Account determination procedures
You then assign these accounts to condition types.
Add to field catalog
Here you maintain the fields that can be used in the condition table. 10.
Shows the transaction to maintain the field catalog.
10. Maintain Field Catalog.
Maintain condition tables
Here condition tables are maintained with fields that are added to the field
catalog. SAP comes pre-configured with two condition tables 4 and 6. Refer
11.
Credit Card Configuration And Processing In SAP
11. Maintain Condition Table
Maintain access sequences
In this step we define an access sequence and link the access sequence with the
condition tables.
Here an access sequence is defined. SAP comes with the access sequence A001.
12. Define Access Sequence
Once the new access sequence is defined, it is linked to the condition tables as
shown in the next screen.
Credit Card Configuration And Processing In SAP
13. Maintain Access For Access Sequence
Selecting an access and clicking fields will display the fields for the selected
access as shown below for access 10 as shown above.
14. Display Access Fields
Maintain condition types
Here condition types are defined and the access sequence to linked to it.
Condition types are contained in account determination procedures and control
which access sequences the system uses to find condition records.
These are The condition tables.
Credit Card Configuration And Processing In SAP
15. Define condition type
Maintain account determination procedure
In this step an account determination procedure is defined and linked to the
condition type (which in turn is linked to the access sequence).
Define account determination procedure
16. Assign account determination procedure.
Here an account determination procedure CC01 is defined and the condition type
CC01 is assigned to it.
Access sequence linked to the condition type
Credit Card Configuration And Processing In SAP
Assign account determination procedures
In this customizing the previously set up account determination procedure is
assigned to different billing documents.
Assign Accounts (G/L)
G/L accounts are assigned here for the combination of Sales organization, Card
type, chart of accounts and condition types as shown in the 17.
17. Assign G/L accounts
Set authorization / settlement control per account
Each G/L account is assigned an authorization and a settlement function module.
The system will read the configuration a call the authorization and settlement
function module during authorization and settlement respectively.
Credit Card Configuration And Processing In SAP
18. Set Authorization and settlement function module
Maintain merchant IDs per account
A merchant may have one or more IDs for each clearinghouse with which it does
business. Here, you assign these different merchant IDs to their related
receivables accounts.
19. Assign Merchant IDs
Credit Card Configuration And Processing In SAP
Authorization and Settlement in SAP
20. Sales Order Cycle With Credit Card Authorization
When an order is placed through the front-end system, the order information,
credit card information, billing information, shipping information is passed to
SAP. SAP processes the order calculates the taxes, the shipping costs and reads
the configuration information settings and executes the function module setup as
described in Fig. 18. The function module formats the data and makes a RFC *
call to the payment application**.
The payment application screens the order for fraud, encrypts the data and
communicates with the third party processor who in turns communicates with
the card association and card issuer.
*RFC (Remote Function Call)
*Payment Application: Middle ware between SAP and third party processor/bank.
Credit Card Configuration And Processing In SAP
The third party processor responds back with the response whether the
transaction is approved or declined or referred.
Note: When any item in the order does not have a confirmed quantity, then
authorization is not carried out for the full amount. A small dollar amount
usually ($1) is used as the authorization amount. During the rescheduling run
the system will check for the material availability. If the material can be
delivered within the horizon date, a full authorization for the order is carried
out.
Approved: When the credit card transaction is approved the systems checks for
the material availability, confirms the material for the ordered quantity and saves
the order.
Declined: The material availability check for the material is not made, and the
order is rejected.
Referred: The order is saved and is blocked for delivery. In this situation is
merchant calls the bank checks for the available credit on the card and a manual
authorization is carried out.
21. Sales Order Entry Screen in SAP
Payment Card
Information
Credit Card Configuration And Processing In SAP
The first line in payment card screen is the card check performed by SAP system,
using the card check algorithm function module as described in 1. And the
remaining lines represent the actual authorizations that are carried out.
22. Payment Card Screen
Path Header Payment Cards.
Settlement
Legally the merchant can charge the credit card after the order has been
completely processed. In SAP this happens after a delivery is created and the
goods has been shipped. In case there is not enough authorization for the order
to be delivered, the system goes out the get the authorization for the remaining
amount.
In SAP settlement is initiated using the transaction FCC1. All the valid
authorization is submitted in a batch to the payment application at scheduled
intervals as specified by the third party processor.
The payment application encrypts this data and communicates with the third
party processor. The third party processor checks if the settlement request has a
valid authorization against it. The third party processor then transfers the fund
from the cardholders bank to the merchant bank.
Authorization
Response
Credit Card Configuration And Processing In SAP
Assing me the points if usefull....
Ranjit

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

TROUBLE WITH PAYMENT METHOD USED DIFFRENT VISA PAYMENTS STILL WONT WORK

TROUBLE WITH PAYMENT METHOD USED DIFFRENT VISA PAYMENTS STILL WONT WORK

This is a case for the iTunes Store Support:
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
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Could you please explain me as to when we can use grouping key and in what situations to use payment method supplement.
They both looks like for grouping open items during payment .
I know the config steps for grouping key and payment method supplement.
I would like to know the different business usages of these fields.
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I have created an invoice via Fb60 with no payment method and this still gets picked up in F110 when I specify the payment method in f110. I have the payment method in the vendor master.
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If you have assigned payment method in invoice but not master recored then APP will refer to payment method in invoice.
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JS

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I've been trying to download an app for about two hours now. I recently got a new Macbook and iPad, my iPhone is a bit older and has been used frequently. I have only bought paid apps with my iPhone (and other iPad -- not usable currently). I have been trying to download a game which is $4.99 on my account, I have tried with my Mac, iPad, and iPhone, no luck. Every time I get a error saying "Your payment method was declined. Please enter another payment method". I know for a fact I have more than enough money to pay for this app. All the details have been checked and checked again. What is the problem?
I also get an error when first buying the game (or attemting to) and it says something along the lines of "You've recently used a new device or computer to access this apple id, please sign in to confirm your purchase". That then leads to my confirmation of my security code on my card, which is triggering the first mentioned error.
Apple Support has not yet given me a response, can any of you help?

I think that for some international copyright issue, Apple is now blocking purchases from your store if they detect that your IP is outside the frontiers. I've been using my Canadian Visa Card for two years to purchase from France on ITune Store Canada and I never had a problem until today. Impossible to buy RunKeeper Pro. I get the same message you get. The only option seems to swithch back to IStore France and modify the account details with a french address and a french credit card.
Are you in a similar situation?

I am trying to purchase an app and update my apps all are free but it won't accept my security code, all itkeeps saying is that my payment method has been declined, I only have one card so can't try another

I am trying to purchase an app and update my apps all are free but it won't accept my card, all it keeps saying is that my payment method has been declined, I only have one card so can't try another. Now I can't use some of my apps because they are waiting to be updated. Somebody please help!!

Hello Sriggers,
Welcome to the Apple Support Communities!
I understand that you are attempting to update some applications on your iPhone but the payment method was declined. In this situation, I would recommend reading over the information in the attached article to help resolve the situation.
Pay an unpaid balance in the iTunes Store - Apple Support
Best,
Joe

I owe itunes apple store now my payment method of my account is now declined. Can I retrieve my payment method declination with the same visa card information when I settle the debts. I want everything to normal, I can't purchase anything at all.

My itunes store payment method is decline, pls how can I retrieve it . I own itunes store, i don't if i pay back the debt i would be able to purchase using the same visa card information. Pls. someone helps me. At the momment this situation is irritating.

You need to immediately pull credit reports to see what else he has done. Then "freeze" the credit report at all three agencies. That way even you need to lift the freeze to add credit cards or other credit items to your SSN.

Payment Method Rejected. Situation Explained.

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