Paypal payment error - payment pending

Hello,
I tried placing an order for in-store pickup using Paypal. I have a mesage at PayPal about i authorized the payment, but when i got back to bestbuy.com i got this error message:
"We're sorry, we're unable to process your order with PayPal at this time. Please use another form of payment to proceed with your order."
Then i paid with credit card, but the pending authorization message at Paypal is still show up. Please find out what happened and refund the money because as i wrote i paid with credit card. Thanks in advance.
I have the same email at BestBuy as here.

Hi tollrol,
Purchasing something online should be a relatively easy and rather convenient way to get your hands on something you need. It can be a frustrating experience if we are unable to verify your payment method though, so I'm sorry to hear the funds on your PayPal account are being held despite our inability to accept it as payment for your order.
When orders are first placed on BestBuy.com, a pending authorization should show up on your method of payment to make sure funds are available for the order until it is fulfilled. Once the order is shipped or picked up from your local store, the authorization should drop off and the collection charge should appear. As we were unable to verify your PayPal account, the charge you mention should only be the pending authorization. This means that once PayPal realizes we aren't authorizing a collection of these funds, the hold should drop. In my experience, this typically happens within 3 to 5 business days.
If you have any further questions about this process, please feel free to let me know. As far as the charges on your account, I'd suggest reaching out to PayPal directly if the funds are released within the aforementioned time frame.
Respectfully,

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