PC Suite Upgrade : Phone (N70) not supported

Hi
Just upgraded to latest version of PC Suite and have hit problems. Prior to upgrade phone and PC were connecting fine with no problems.
Now when establishing connection between phone and PC receive following message :'PC Suite does not support the connected phone. PC Suite settings file is missing from the the phone. Switch off your phone, switch it on, and try again.' The phone then appears to connect but none of the PC Suite offers are available, presumably as the phone is not being supported. Switching the phone off/on makes no difference.
No other changes to the phone have occurred since the connection was ok, the only change is upgrade of PC Suite.
I am running Windows XP SP2, PC Suite 6.81.13.0, connecting via cable or Bluetooth yields same result, using N70 on Vodafone firmware V 5.0609.2.0.1 01-03-06 RM-84.
Have tried completely uninstalling PC Suite and reinstalling to no avail. Wondered if I needed to upgrade the N70 firmware and attempted to use the new Software Updater but this crashed.
Quite frankly I haven't got time to mess around trying all sorts of things so any help would be much appreciated.
All Best
Prasannavira

22-Aug-2006
10:28 PM
prasannavira wrote:
Hi
Have tried completely uninstalling PC Suite and reinstalling to no avail. Wondered if I needed to upgrade the N70 firmware and attempted to use the new Software Updater but this crashed.
Quite frankly I haven't got time to mess around trying all sorts of things so any help would be much appreciated.
All Best
Prasannavira
Hi - I have not experienced this problem before but there are things you can check to rule out certain possible causes.
From what I can remember when you upgrade PC Suite, there's an element of it which it installs onto the phone - was that done successfully ?
Also - it isn't 100% clear from your message, but I presume you're attempting to connect to PC Suite via Bluetooth - does your PC->Bluetooth work OK with other devices ?
If not this indicates you have a Bluetooth centred problem.
Next thing to check - can you connect your phone to your PC using the USB cable ? If so then this also points to a Bluetooth problem.
The fact that the software updater crashed is not a good thing - the update can only be done via USB and not Bluetooth - what message do you get when you try to do the Software Updater ?
If it's a Bluetooth centred issue, then make sure you redo the syncing process - it's wizard driven so should be quite easy to do.
Hope this helps.
Let me know how you get on.Message Edited by edwardquan on 23-Aug-2006
12:17 PM
Regards,
Edward

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From the release of Windows 10 Technical Preview, many users have installed and tested Windows 10 Technical Preview, we still hope more and more users would download and install Windows 10 Technical Preview for test, and provide
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Download Windows Technical Preview for Enterprise
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