Pdf attachments cannt be opened

http://forums.adobe.com/thread/969894
Can not open PDF or the Word attachments I run Win 7 Adobe Reader has been installed. Antivirus is Kaspersky.
Prior to installing Kaspersky I run AVG free which did not protected correctly and caused some problems. Hence purchasing Kasp.
I suspect must be some malware that is causing problems but I don't know where to look for it. Has anyone had similar problem and would it fix it
if Computer is restore prior to this issues?
Thank You

Install and open PDF files with free Adobe Reader.
https://itunes.apple.com/sg/app/adobe-reader/id469337564?mt=8

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