PDF form responses coming back uneditable

I have created a lengthy form in InDesign (v.9.2) for a client, which I have exported to PDF then extended in Acrobat Pro (11.0.06) under File > Save as Other > Reader Extended PDF > Enable More Tools.
This makes the form savable (if that's a real word.) The form is sent to their clients, which they fill in, save and send back by email.
When the form returns, my client wants to be able to edit some of the responses further (mainly checkboxes) then re-save but the Save option in file menu is greyed out. The purple bar says 'Click "Sign" to fill out and send this form etc...'. If you try to 'Save as > PDF', it will only save a blank copy of the form.
I assume the client's clients use Reader for the input, and the client definitely uses just Reader.
I have suggested using an original copy and checking all the checkboxes that the client specified, but they are getting a lot of these forms back and that would be too time-consuming.
Is there a way round this without them having to upgrade to Acrobat Pro? That would make them distinctly unhappy. Though if the community decreed that was the only option, it could be considered.
Any help greatly appreciated!

The form that you sent is not Reader-enabled, so that would be the reason it's not savable with Reader versions prior to 11. Reader 11 is able to save non-enabled forms, so I would your clients could use it, but this doesn't help unless all of the people they distribute it to use Reader 11 as well.
You should not provide clients with Reader-enabled forms, except for testing purposes. If they will be distributing a form for the purpose of collecting data and need Reader-enabled forms, they need to enable them with their own version of Acrobat. This is an Acrobat licensing issue.
The Acrobat license also limits the licensee from using data from no more than 500 instances (including hardcopies) of an enabled form if the form has been made available to more than 500 recipients. A way to avoid this limitation is to use Adobe's FormsCentral service, which allows PDF forms to securely submit the form data, which is collected by a server. A team or people can have access to the data and export any response as a filled-in PDF, which can be further edited as they want. They could instead set up their own web server to collect submissions, but this requires some expertise and more expense, particularly if security is needed. A form can also be set up to submit just the form data by email, which also avoids the licensing limitations, but since email is not secure and notoriously unreliable, it should not be considered for anything of much importance.
Note that Acrobat Standard is sufficient for enabling the form for use with Reader.
You should also make them aware of the Preview problem that I mentioned earlier. If they encounter a form that has been corrupted by Preview, they should export the form data and import it into the original blank form. They will need Acrobat for this.

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