Fillable PDFs created on a PC, filled in a Mac and coming back completely blank

I've got protected fillable pdf forms and the only edits allowed are printing or filling in form fields. These have been created in Acrobat XI pro on a PC.
When a document is sent to a customer who happens to have a Mac, they fill in whatever is needed, save the document and send it back to us. When the documents are coming back, the only thing we can see on them is the fillable form fields. Everything else has gone - the actual base document and the accompanying pages of terms and conditions are just blank pages.
Anyone got any ideas what's going on??
Thanks
Jackie

Would the preview also make everything else on the document disappear?
this is what we should see
and this is what we're getting back (I've added the workds 'text field')

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Hi!
I create fillable forms on my Mac using Adobe Acrobat and both PC and Mac customers fill in the forms and submit them to their own customers.
When I fill in the form on my Mac (using Adobe Acrobat) and email it to me and open the PDF on my Android the filled-in information is there.
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There are two basic approaches to this problem:
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2. Flatten the form after filling it in and before sending it along for other users to view
You mentioned some of the problems with #1.
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Here is the problem that I cannot solve. The filled PDF that I receive still has the fillable form fields that would allow someone to make changes. I would like to somehow lock or flatten the PDF once it has been filled and before it is sent via email. I have no clue of what script or where to insert language in the XML View that would enable a flatten or lock prior to email.
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Srini,
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cid:[email protected]
SCOTT EK
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Mr. Jones,
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Fillable PDFs created on a PC, filled in a Mac and coming back completely blank

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