Phishing Scams - Detection by Verizon Email Servers

Verizon posts under Support / Announcements a number of notices about phishing scams that appear to be emails from Verizon. Why can't the email servers detect these bogus emails and either block them at the server from making it to the user's accounts, or appending "POTENTIAL SCAM" to the email subject header.

chickdoc wrote:
Verizon posts under Support / Announcements a number of notices about phishing scams that appear to be emails from Verizon. Why can't the email servers detect these bogus emails and either block them at the server from making it to the user's accounts, or appending "POTENTIAL SCAM" to the email subject header.
I am sure that the actual original example shown are blocked, but the spammers keep find ways of disguising them so new version keep coming through. Usually includes some pointers to servers they keep changing.

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Changes to Verizon email servers and Non-SSL capable email clients

Need to change over my pop/smtp settings to the new settings as per Verizon notification. I have quite a few non-SSL capable email clients. Does Verizon provide a non-SSL email server on port other than 25 I can use ?

blottje wrote:
Need to change over my pop/smtp settings to the new settings as per Verizon notification. I have quite a few non-SSL capable email clients. Does Verizon provide a non-SSL email server on port other than 25 I can use ?
Not once they turn off the old incoming/outgoing servers. (Supposedly coming in September.)
What email clients are you using that don't allow for SSL???
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon emails being rejected by Windows Live Hotmail servers

Hi
Since yesterday, Tues. Sept. 22nd. there has been a problem sending out emails to my friend who uses q.com DSL which is Qwest. They use Windows Live hotmail servers for their email. Yesterday, I got a bounced notice from Windows Live Hotmail. This is a copy of the bounced email notice I got today.
Reason: Server rejected MAIL FROM address.
Diagnostic code: smtp;550 SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact
Remote system: dns;mx2.hotmail.com (TCP|206.46.173.15|63065|65.55.92.136|25)
On Tues. I sent my friend 1 email which came back to me. I had been using port 25 after Verizon had a problem with port 587 a few weeks ago. I changed the port back to 587 and resent the email.and that time it went thru. Today, I sent my friend another email and it got bounced back again. I had sent it to his q.com address. I resent it again, but this time to his live.com address and I got the same bounced message back but with a different remote system since it was live.com this time. I tied a 3rd time and the same thing.
I've had problems before with Verizon and hotmail sending me back bounced notices. I went to look at the Live Hotmail Forum for problems with hotmail. I just looked now and there are like 7 pages of people who have Verizon email addresses that are getting blocked by Windows Live Hotmail servers. From what i glanced thru. it seems that Verizon email servers have been placed on Hotmail's black list. There are actually 1000''s of people complaining. Some have called up Verizon tech support to be told that this is a hotmail server problem. From what I have gathered from glancing at those posts, there is like nothing being done about this except placing blame on each other. This is affecting both residential and business accounts. This is affecting I guess Qwest DSL service also I guess since my friend uses Qwest and I suppose if anyone knows people who use Qwest, they won't be able to email them either. This is a tremendous issue that needs to be resolved quicly. I am surprised I haven't seen any posts in this Forum about this issue. I haven't tried anyone else who has a hotmail addy since I really don't know any that check their hotmail accounts.
Can someone from Verizon please get together with Windows Live Hotmail and get this fixed ASAP.
Here is the address of Windows Live Hotmail and you can see all the people who have posted there from Verizon who are having problems. I don't know how many people this is affecting, but I want and have to be able to reach my friend by email. Please get this problem fixed. If it is a problem on Hotmail's side, please work with them to get this fixed instead of shifting blame on each other. Please someone in authority get back to me and get Verizon and Hotmail working again, actually, I guess in my case it is Qwest and Verizon which indirectly is Verizon and Hotmail. From what I can gather it's affecting just about all of Verizon... Please help ! ! ! ! ! Thank you....
http://windowslivehelp.com/community/p/122423/463352.aspx#463352

Yes, I know it says that my ip was blocked. However, on Tues. I tried sending an email to my friend that I mail every day.The first email got bounced back. I resent it and it went thru ok and he received it. On Wed. I sent him another email and it got bounced back. He has a q.com email address which uses Windows Live Hotmail servers. He also has a live. com address. Same thing happened with both addresses. On Wed. I resent that email 2 more times and it got bounced back. I waited a whle and resent it for a 4th time and didn't get a bounce back. I sent one today and no bounce back. It is a sporadic problem and apparently Hotmail did something to their servers or filters on Tues. which affected Verizon customers. Of course not all of them but a large number of them. If you check out the Windows Live Hotmail help site, you will see a notice on top of the site now saying that there are problems with sending emails using their servers. I was able to send emails to some other people last night too without a problem. Their error codes probably don't have one that would say blocked a particular ISP. I've had this range of ips for quite some time now also. Odd, that I only saw people in mass from Verizon complaining about getting blocked and not from other isp's. You will find posts about this in DSL Reports Forum also in both the DSL section of the forum and the Fios section under the Verizon Forum. I am hoping that it might be fixed now since that 4th attempt went thru and my email went thru the first time today also. I wasn't being blocked to all hotmail accounts as far as I know. I don't even have a hotmail account since I just use Verizon account basically. As I say, I hope it's fixed now. From what I heard about the problem is that it was the Verizon servers that send out mail that were on the black list, but I doubt that also.

Phishing scams

Short story: I have no idea where I should go to report phishing scams specifically involving Verizon.
An hour ago I got a call (I have AT&T wireless service, not Verizon) telling me about "free $36 if you just enter your account information at this website", the website being verizon36.com
Thankfully, I know how phishing scams work, have the Web of Trust addon, and the NoScript addon, so I was pretty safe, but the call was from (800) 922-0204 - a number associated with Verizon - so the number was spoofed.
So, why would I want to bring this to Verizon's attention? I would assume they would have motivation to deal with the maliciously used possession of the domain "verizon36.com". (It was just registered yesterday, by the way, by someone in Santo Domingo. The whois: http://whois.domaintools.com/verizon36.com) If someone were to take the domain veriz0n.com, verizzon.com, verizonvireless.com, and start running phishing scams using the impersonating domain, I would assume they would be interested to know as well.
Essentially, I scoured the site for some place to report phishing scams targeting Verizon customers, and came up empty.

chickdoc wrote:
Verizon posts under Support / Announcements a number of notices about phishing scams that appear to be emails from Verizon. Why can't the email servers detect these bogus emails and either block them at the server from making it to the user's accounts, or appending "POTENTIAL SCAM" to the email subject header.
I am sure that the actual original example shown are blocked, but the spammers keep find ways of disguising them so new version keep coming through. Usually includes some pointers to servers they keep changing.

HELP WITH VERIZON EMAIL I'VE RECEIVED!!

On November 18th I received an email asking me to verify my email address. I opened the email, clicked the link to verify and I was then asked to enter my zipcode. After entering my zipcode I get the following message:
"We cannot validate this email address because the address we have on file for you has been changed since this email validation notification was sent. Please ensure you are using the most recent validation request and try again."
I got the same email this evening and still I get the same message. When I called customer service I was told to "ignore" the first email. I've also been told by verizon custom service that this isn't spam. I don't know how to rectify this situation and I don't want any problems. Any help would be appreciated. Thank You

It might not be spam, but could be phishing scam searching for valid email addresses to create a spam list. Ask yourself this, why would Verizon be asking you to verify your Email address? Have you made account changes, have you asked for anything else such as a subscription to their news letters or promotional Emails.
You can go to your MyVerizon account profile and select what type of Email you wish to receive from them. If you have made changes, or it is a new account, they may be asking for you to verify the address.
Just a few ideas off of the top of my head.

Verizon email account is spamming my contacts list

At 5:03 AM on Tues. April 3, my verizon account sent a spam email out to my contacts list. A copy of one of the undeliverable messages that bounced back is below (I'm leaving the address in, because it's a dead address). These spam messages were sent while my computer was turned off, so apparently the Verizon server is the source.
Judging from a Google search and from this forum, the same thing is happening to many verizon email accounts, and the problem apparently is caused by someone hacking into the Verizon email servers. Any ideas on what a user can do to prevent / stop this from occuring?
I've already run virus scans and malware scans with several different products to make sure my computer is not the source. They all came up clean.
Obviously, do not click on the link in the sample message below.
Original-recipient: rfc822;[email protected]
Final-recipient: rfc822;[email protected]
Action: failed
Status: 5.0.0 (SMTP transmission failure has occurred)
Remote-MTA: dns;mailin-03.mx.aol.com (TCP|206.46.173.1|50585|205.188.59.193|25)
(mtain-da10.r1000.mx.aol.com ESMTP Internet Inbound)
Diagnostic-code: smtp;554 5.2.1 : (HVU:B2)
http://postmaster.info.aol.com/errors/421hvub2.html
Make An Incredible Income - Follow The Simple Steps
http://youthradio.99k.org/httphomve-l1.php?hiwin=682
Tue, 3 Apr 2012 10:03:55
You brought PARTof a man--Buck Harkness, there--and if you hadnt had him to start you,youd a taken it out in blowing. apache wynwode
Sent using Verizon.net Mobile

First off, change your password. If someone hacked Verizon servers then they would have changed your password. This is more than likely due to a dictionary attack which happens everyday. Keeping a secure password is the best step.
Unsecure password
butterfly1989
Secure password
But1989Terfly
Dictionary attacks use commonly used words to try and guess your passwords. After they gain access they send an email to every contact in order to spread. It is automated.

I received a suspicious email warning me that my account will be discontinued with in 24 hrs. Is this real or a phishing scam?

I received a suspicious email warning me that my account will be discontinued with in 24 hrs. Is this real or a phishing scam?
Dear Customer,
Due to recent updates we are asking many of our customers to confirm their information this is nothing to worry about. We are making sure we have the correct information on file and that you are the rightful account holder. Failure to comply with this may result in your account being suspended.
Once completed you may resume to use your account as normal and we would like to thank you for taking time out of your day to confirm your information.
Verify Now >
Wondering why you got this email?
This email was sent automatically during routine security checks. We are not completely satisfied with your account information and require you to update your account to continue using our services uninterrupted.
For more information, see our frequently asked questions.
Thanks,
Apple Support
<Links Edited by Host>

It's a scam. Just delete it. You can also report it to Apple. http://www.apple.com/legal/more-resources/phishing/

I'm fairly new to Apple - is this a phishing scam email?

Just had this addressed to my email address, suspect that it's a phishing scam and to be ignored.
Dear Customer, We need to ask you to complete a short and brief step to securing and validating your account information.
Click here to complete validation
Failure to complete our validation process will result in a suspension of your Apple ID. We take every step needed to automatically validate our users, unfortunately in your case we were unable to. The process only takes a couple of minutes and will make sure there is no interruption to your account.
Wondering why you got this email?
This email was sent automatically during routine security checks. We are not completely satisfied with your account information and require you to update your account to continue using our services uninterrupted. For more information, see our FAQ. Thanks,
Apple Customer Service
Should I just delete?

Note that if you hover your cursor over the "click here to complete validation" link and look at the URL it's really going to, it directs you to:
http://www.agaxonline.com/nueva/language/en-AU/online/transaksion/users/verfied/ canada.php
Apple would never use some third-party web site, or anything other than their own apple.com domain, for any of their services related to your Apple ID.
This is a quick way to see if a link in any email really is going where it claims it is, something you should always do, particularly when you've received an email you weren't expecting.
Regards.

Phishing scam

Be aware that there is a Verizon wireless phishing scam . Victims get an E mail purported to be from Verizon. It is a bill.
If you get this very official looking E mail, forward it to [email protected]

KaLin I do not have a wireless phone. I can not go to that forum. One of my sub E mail accounts received a phishing scam E mail. Perhaps, you as a forum moderator, would see that this message is conveyed to the wireless forum. I need no help!! I do not pay any bills I have not accumulated. I only wished to inform others. Many of our forum members also have Wireless phones.

Phishing Scam's

If you think that you have been sent a phishing email scam verify it here.
Phishing Scam's
then post the email here and it will be verified
Message Edited by Techman28 on 06-26-2009 08:55 AM

CarolBar wrote:
I believe verizon is doing something very dangerous. The last time I logged onto our verizon account it asked me to confirm my email address. I indicated that it had not changed. It said that i would receive an email asking me to validate my email address. This was fine but the email I received is attached below (I Xed out the three-digit code). I am sure it is legitimate but no business should ask customers to enter their user id and password on a page reached through an email link such as this!!! This is what phishing emails do. To ask customers to do something that a consumer should NEVER do is just plain stupid!
I suggest you change this procedure immediately.
I have forwarded the email to the FTC who want to be informed of such dangerous practices.
(I tried to reach website tech support security by phone about this. I got a big runaround. I spoke to at least 5 people and finally ended up back at the initial 1 800 VERIZON voice system, at which point I gave up)
Dear verizon.com customer,
Thank you for taking the time to update security components of your Verizon online account. Because security is a top priority at Verizon, we'll need you to validate your email address at this time. To do this for your Online Account with User ID STPAULS129, you will need the following three-digit code:
XXX
Please visit this link to input the above three-digit code and your User ID and Password.
This is normal practice for every single website i have ever registered an account with. Even websites that have nothing to do with payment. Such as forums, game sites, and social networking sites. The thing that makes it legit is the fact that they are telling you " you will recieve an email in a couple of seconds. " If you recieved an email out of the blue, THEN You should have worry for caution, but if you recieve one seconds after reading " You will recieve an email in seconds " on the webpage, then you know that its a legitimate email.
... and by the way, i like turtles

I just bought an ipad 2 wifi (no 3G) How can I add my Verizon email account to my ipad? I'd like to send/receive emails on my ipad.

I just bought an ipad2 wifi (no 3G). How can I add my Verizon email account to my ipad? I'd like to send and receive messages from I ipad.

Some help can be found here: http://ipadhelp.com/popular-list-of-email-name-servers/

Where do I forward an e-mail message that say it's from Apple, but appears to be a phishing scam?

I received an email with a reply address of [email protected]
Here is the body of the message:
"As we strive to secure your account, please be informed to upgrade to our latest security platform *****
Your privacy and protection is our concern.
Apple Support"
However, the embedded link does not go to a secure Apple site. Attempts to forward the e-mail to Apple get a reply stating that messages are not monitored. Anyone know where I should send the e-mail? TIA
<Edited by Host>

Here's the Apple paper on the topic. It seems the scammers are hard at work. Your post is the second in a short while reporting a phishing scam.
https://www.apple.com/legal/more-resources/phishing/

CBE collections debt, or phishing scam?

Hello,
I've been a verizon customer since 2006. I've kept the same number, but switched plans twice (from family to individual a couple years ago, and from individual to prepaid very recently). About a month after switching to prepaid, I started getting calls (up to three times a day) from CBE collections group about an outstanding debt from verizon wireless of ~ $35.00. I've always paid my bills online, using autopay. When I checked my online account (which I've had for years), my balance was zero. I've been to both of the local stores, and both told me as far as they could see, my account balance was zero and in good standing. I've called verizon probably half a dozen times (with hold times up to an hour and multiple dropped calls), and talked to both customer care and financial services. Everyone has been very confused, and told me my account is in good standing, and I owe verizon nothing, and they didn't know how to help me. The most recent customer care rep actually told me with certainty that this sounded like a scam to her, and I should block the numbers and report it to the police.
When I've talked to CBE collections, they've told me they can't give me any kind of verification unless I give them my verizon account payment password (!!!). However, they assure me that they are 'not a scam'.
Given my recent plan switch and the fact that CBE collections has a partnership with Verizon, I'm 90% convinced this is actually a legitimate bill that is being handled very badly. I hope it's in fact a phishing scam-- if it's real, I am extremely angry about how it's been handled. I am very seriously considering changing providers.
Under the circumstances, I am hesitant to pay CBE without some kind of verification from Verizon. How do I go about getting a written verification that this is a legitimate debt, when customer care has no information? If it's not, how do I get a written verification that I can use to challenge any damage that CBE has done to my credit score?

CBE Group - Debt Collection Solutions
They are a legit company. But I would not give any account password or social security numbers or verify anything with them.
They could be zombie debt collectors or collectors that have no right to your Verizon account.
Go on line and get a free credit report from the three major credit reporting agencies for free once a year.
Annual Credit Report.com - Home Page
Good Luck

All Emails Sent to Verizon Email Addresses Are Blocked - Please Help

Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.

Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Is this a scam or a real email from Apple?

I have received an email from [email protected] saying the following:
Dear Member,
This is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information. Your account has been frozen because we are unable to validate your account information,once you have updated your account records, we will try again to validate you information and your account suspension will be lifted. this will help to protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account information please click on the link below and follow the instructions .
The account will continue to be frozen until it is approved And Validate Your Account Information. Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.The account will continue to be frozen until it is approved And Validate Your Account Information. Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
Thanks,
Apple Customer Support
It seems like it could be dodgy but it has all the apple branding etc so I'm not sure and don't know enough about the interweb to find out. Can anyone tell me if it's a scam or not? And if it is do I need to report it to apple?

It's phishing. Forward it to [email protected] and then delete.
(120925)

Phishing Scams - Detection by Verizon Email Servers

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