Phoenix 1280 USB camera gives IMAQ USB Init error?

We're trying to use a Phoenix PC-1280 USB video camera with either Labview or the Vision Assistant. In both cases we get an error in the IMAQ USB Init.vi (eg, "IVA Acquisiition Tools palette.vi was stopped at node 0x140 of subVI IMAQ USB Init.vi"). We have the latest version of labview and the vision module. The Mutech people are being totally useless, but I suspect the problem is in their driver which is supposed to use DirectShow and should be compatible. Before we toss this $1000 camera in the trash, can someone suggest a quick fix? ...or even a slow one
PS -- it's not the language problem, we're all in english

Hi Cyndeigo,
One thing to check is to see if your camera is being recognized
by LabVIEW.  One way to do this is to use
the USB enumerate cameras.vi.  If this is
sending back the camera name, then make sure you are connecting the USB Init.vi
as shown in the attachment.  If the USB
enumerate cameras.vi isn’t feeding back any data then there is probably something
wrong with the driver.  I hope this
helps.   Keep me posted.
Regards,
GG 
Attachments:
usbinit.jpg ‏4 KB

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