Phone buttons not work when charging

I have Nokia Lumia 900..   When I hook the phone to the charger, the phone is disabled... you can't push up the wallpaper to use the phone buttons on the start screen.  If you disconnect it from the charger, it works fine.  I have done a hard phone reset and it has been updated to the lastest update available for the phone. The hard reset did not help... .  Some one here said that it should not be doing that... it should be working on or off the charger.  I talked to AT&T who is my phone provider and they say that this is normal... that while it is on the charger, it is disabled.  
   So, Nokia,  is this normal or is this a defect???  If I need to use the phone, I have to disconnect from the charger, use the phone and then plug back in.  I don't like phone being disabled...  Nokia, if this is not supposed to happen, I will need something to show AT&T in order to get phone replaced ... or is there a place I can take phone to in order to get replaced or fixed where I do not have to leave the phone.. I need my phone.. 
   ALSO, something I do NOT like about the phone and am more convinced that I need to change to a different phone when my year with this phone is up... I do NOT like that you can't save info from your phone onto the Sim Card..  this is crazy... Why would you make a phone you can't back up your info onto a Sim card...  I may not always be at a computer... This should be fixed...  You should be able to move information from the phone to the sim card and move the sim card to the phone...  I know you can move stuff to the phone from the sim card, but I want the function of moving to the sim card also.    
      But right now.. I need to know if this phone being disabled when on the charger is a defect or is it supposed to do that... 
thank you
Barbara

I haven't tried different locations..  I will try that next time I need to charge the phone.  I usually plug into electricity because it charges faster than connecting to pc. I bought a second data cable for charging the phone and most of the time, I use it when charging.  If I charge at night, I use the one that came with the phone and hook to electricity... I keep one cable in bedroom and one in living room near computer ... and most of the time, am charging in living room...  The only time I hook to computer is when I need to do phone update or if I want to transfer a pic to the phone for wallpaper or to attach to person's number ... Or I have added ringtone.    I will try the other cable and will try when connected to pc.   I do know that the cable I use to charge it in living room doesnt work to do update on phone.. I had to use the original cable to do the update the other day.   If this orginal cable goes bad (which we all know happens) how do I get another original cable that will do my updates with?  the second cable I bought was supposed to be for Nokia lumia 900...
  Anyway.. thanks.. will try and check when I recharge again and report back.  
 have a great day
thanks for response

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