Phone Number issues Down Under

My users in Australia are reporting the following issue- When they enter phone numbers they are reformatted nonAustralian. For example, user enters +61 041 337 357 and it is reformatted to (041) 337357 when saved. How do I adjust the settins so that the number appears as the user enters it? I have already verified that the user's locale, language, etc is correct. Also verified that the contact/acct countries are Australia. I've had similar complaints from Asia

Hi Bob,
I see similar issues to this with Australian special numbers such as "13" or "1800 Freecall" numbers e.g. 131-281 or 1800-776-560. Is there any way to have SoD suitably cater for these numbers?

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I am totally frustrated by the fact that now i have gone to iCloud and after a few synchs, my contacts are all mixed up with the wrong information. For instance, my email and phone number comes up under someone else's name (a thousand contacts)

I am totally frustrated by the fact that now i have gone to iCloud and after a few synchs, my contacts are all mixed up with the wrong information. For instance, my email and phone number comes up under someone else's name (a thousand contacts). I dont know how to repair this. what a nightmare

An icloud account is designed to be used by just one user. If you have given your ID or set up your account on someone else's device, then their data will be mingled with your or worse.

Why does it say "verifying phone number" in settings under iMessage? It worked properly in past.

Why does it say "verifying phone number" in settings under iMessage? It worked properly in past.

Go to supportprofile.apple.com and remove your device. Alternatively you can call in to apple and have Apple look up your phone number. They may be able to remove it from their end.
If it does not show up in either of these places, have the people whe own the other iPhone send you a message> this message will be blue for an iMessage> have them push an hold on that message and select the option "send as text"> this should send the message as green> do this two - four time till it starts sending as green on its own.> this should fix it.

Phone number issue with iMessage

As relevant backstory, I have recently changed my cellphone number(July).
With the new update, I can now iMessage between fellow iPhone users who have updated their phones. However, in order to iMessage them, they need to message my old cell number, and if they use my new number it just comes up as regular SMS. When a phone other than an iPhone messages my old number, the message does not come to me.
In my settings, both my phone and message settings, my old number is still displayed, though there is no issue with incoming or outgoing calls with my new number, or texting, just with iMessage. I cannot change the number in messaging, as the number is greyed out, and when I attempt to add my new number to the contact for iMessage, it tells me it is an invalid entry.
I have reset all my settings, as well as restored my phone(attempted to iMessage before reapplying my settings both times) with no success.
I have spoke with my provider(BellCanada) in person and with their tech support, as well as I spent time with Apple technicians today. I am currently waiting for a message back from Apple engineers, but that won't be until next week when I hear from them.
If anyone out there has any other suggestions or recommendations, that would be wonderful! Cheers!

Hi, I am in Australia and olso had this issue with iMessage.
I found the following procedure fixed it.
On all my devices supporting iMessage, i did the following.
Setting -> messages -> send & receive - > use your apple id -> sign out.
then
settings -> messages -> Turn "iMessage" off
settings -> Facetime -> Turn "FaceTime" off
on my phone (where I had the original issue)
ettings -> messages -> Turned "iMessage" on
waited two minutes for it to Verify and activate.
I was then ablle to send iMessages from my phone, using my phone number as the orginating address.
I then signed back in using my Apple id, and it was all good ;-)
Setting -> messages -> send & receive - > use your apple id ....
Hope this helps!

Messaging and facetime phone number issues

I have an iPhone 3 for work, an iPhone 4S that's my personal phone on my Apple ID and a macair and my iPad(I use one ID for all devices) I don't use facetime on the iphone3 but I do have message sync turned on. The iPhone 3 did have phone my work and personal cell associated. But it just updated and now only recognizes my work number.
I have checked my Apple ID. I only have personal number on it which is the phone number associated with the iPhone 4S. None on my other devices recognizes the iphone4 number as the number to use for messaging and facetime.
I do not want my computer or iPad to reference my work phone number but I can't find a way to get the settings to update any ideas?

Never mind. I finally got it to work. For those with similar issue. Turn off messaging and facetime on all devices. Then turn back on for all devices with iPad being last to turn on.

Why is my phone number greyed out under imessage?

PLEASE HELPP AGAIN!

Sounds like it hasn't been activated. Does it say waiting for activation under your Apple ID in: Setttings > iMessage?
If so try: signing out of iMessage then sign back in.
Then reset: Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears
Now check to see if it activated.

Imessage using email and not phone number

I have an iphone 5 updated to the most recent software iOS 8.1.2. I just switched from the iphone 4 to the iphone 5 yesterday. Right now under my imessages is says waiting for activation and it also will not let me use my phone number for imessages, it just uses my email. Sometimes my number shows up but it is greyed out and I cant select it, other times it is not even there. I have tried turning Imessage & facetime on and off to see if that would help, but no difference. I have also signed in and out of my apple ID and I have done a system Restore, and still nothing. Can someone please tell me what to do?

Hi lundq1aj,
Welcome to the Apple Support Communities!
I understand that it can be frustrating when you are trying to activate iMessage but it never activates. Please use the attached article below for information on troubleshooting and resolving this issue.
If you have difficulty activating FaceTime or iMessage - Apple Support
When your phone number shows up under your Apple ID, it should be grayed out with a checkmark next to it.
Have a great day,
Joe

Phone number not listed in Imessage Caller Id

Okay i'm having a problem with my texts being sent as my email address using Imessage instead of my phone number. The problem is when I go into settings, messages, received at ect.... My phone number isn't listed there. It only has my email! It also doesn't allow me to select the email to delete it. My phone number is listed under phone in the phone settings, and will also show up as my number if I turn the imessage off. The country seems to be set up correctly and I have verizon so I can't take out a sim card. Any ideas on how to fix this?

Just thought I'd let everybody know how it finally got resolved 1 week later!
After trying absolutely everything, and I mean EVERYTHING that Apple support, apple forums etc told me to do, the only thing that worked was turning iMessage off, waiting for at least 24 hours at then turning iMessage back on.
It activated itself within a few minutes, no dramas at all!
Hope this helps!

Autofill puts in wrong phone number

Autofill under Lion insists of putting in my fax number as my home phone number in forms under Safari. I changed the order of phone numbers in my Address Book, tried all sorts of other things, but it continues to use the wrong number as my phone number. Does anyone know how I can fix this?

Someone said, INCORRECTLY, the following:
"In Safari, go to Safari / Preferences / Autofill.
Click the first Edit - there are three of them. You can change the info that way."
That was labeled as having solved the problem. SO I went to that Autofill screen, but that has many phone numbers and many email addresses, and Safari Autofill now often grabs different ones, not only the second entry, instead of the primary one. So we are in agreement, and this should have been fixed by now with the opportuntiy to check off which entry you wish to have Autofill use.

Cannot add my phone number to imessage

answer pls

On you iPhone, go to Settings>Messages>Send & Receive and confirm that your phone number is listed under "You can by reached by iMessage at". (If it's grayed out, that's normal.) Assuming it is, on your iPad, go to Settings>Messages>Send & Receive, tap the Apple ID, sign out, then sign back in, ensuring that you are using the same ID you are using for iMessage on your phone. See if it now shows your phone number.

IMessage issue to be linked to my phone number

Dear Apple Support team,
Recently I have changed my phone operator along with my iPhone to the new i5s and been facing some issues to activate my iMessage along with my phone number. It works perfectly via my Apple ID but no link to my phone number which is very annoying. I have checked in the phone and noticed that under "My Number" it shows UNKNOWN and I reached my operator "Omantell" about it and they told me that they cannot do anything about it because this feature is blocked by Apple!
Is there any way to unblock this feature so I can identify my phone number and use iMessage normally.
Your support is highly appreciated!

Hi gracefromsa,
Check your settings: Settings>General>Messages> click on Send and Receive, scroll down to where it says "Start New Conversations From"....
If your email is checked there, then check your Phone Number instead.
Cheers,
GB

Third Party replaced Motherboard under warrantee, did a great job. Serial Number issue

IdeaCentre B500 Serial Number is reflected in bios as not matching since the MB changed today. Is that going to cause any issues with future warrantee work (which I don’t expect) and will it effect any other functions such as recovery is needed

No, not a refurbished phone. Brand new in the packaging from Vodafone. I am currently researching the alleged "third party hardware" and believe it is the dock connector that Apple claim they didn't put there. These retail at about £4.99. Believe me, if I had had a third party repair of a £4.99 piece of kit I would just do it again not take it to Apple to try and fix. There is no logic to it. I'm not going to go down the cynical route of the fact that this "intruder discovery" was made whilst the phone was out of my sight being worked on by their repair staff!?!?
I have also discovered there is no one to email at Apple to complain. The only suggestions appear to be phoning or the Genius Bar. Obviously, I've been to the Genius Bar to be told that they won't do anything because of this mysterious intruder in their phone.
Further, I am now in a position where I cannot dispute that the phone has been opened as it now has; by Apple. The staff admitted that before they opened it "it didn't appear to have been opened before" but they stuck by their "we won't do anything" stance upon their discovery.
I've got a photo of the inside of the phone and to my untrained eye everything appears immaculate. None of of the screw heads, numerous of which would have to be removed and replaced for the "intruder" to get in there, are marked in anyway. Can't see why anyone would go to the trouble.
The phone isn't even under warranty so it's not like I'm trying to get a new for old - I just wanted it fixed by the "experts".
Rest assured, I will get to the bottom of this.

How do you delete a phone number from an iphone that is listed under other and not in the contacts list?

When I text a contact in my iphone 4s the name will show up like it should but it has the persons current phone number and another or their old number listed under other. Its not in my contacts on my laptop anywhere so how do I delete that old number, I have looked in my phone contacts its not there but its like the email addressess show up to if you start typing an email address will show up even if its not one in your contacts.

Did you manage to resolve this issue?
I called Apple Care, tried various things that did not work, then completely reset my iPhone 5 and restored from a recent backup. That worked for a day or so, then the definct "other" number was again offered when I started typing the name of a contact whom I wanted to text.

On Messages I can't send under my phone number anymore.

So, I've been using Messages for a while now and everything has been working great. I was logged in under my Apple ID and I had the choice to send them under my email or under my phone number.
Well, all of a sudden my friend messaged me back asking why I was messaging from my email and not my phone number. I have no idea how to fix this problem.
I have logged out and logged back in. I've tried setting things up differently on my phone so that iMessages are only sent from my phone number. I can't think of anything else to do.
And I am aware that iChat is not exactly the correct area to post this question, but there was no way for me to post under a 'Messages' area. This was the closest second.

Hi
Snow Leopard and the Lion Areas have a category called iChat and iChat Sharing
(although I tend to only answer here)
Mountain Lion has a Messages Category which I do read and Answer.
If in Messages Menu > Preferences > Accounts > the iMessages account the drop down at the bottom of the right hand side does not list your iPhone Number and it is also not listed a a Possible nearer the top then remove the Apple ID on the iPhone.
So that is on the iPhone in Settings > Messages > Send and Receive remove the Apple ID
In Settings > Messages turn Off Messages (Break with the server)
Wait for few minutes
Turn Message Back on.
After another wait (so the iPhone Number is "registered") then add the Apple ID again.
Now turn Off Messages on the Mac.
Restart Messages and the app should get an Alert saying the iPhone is using the Apple ID and the iPhone Number and whether you want to use them in Messages. (Saying No still lists them but does not make them Active)
9:53 PM Monday; December 3, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Trying to change my phone number. screen says to choose area code from drop down menu but it is blank and won't let me go further

I am trying to change my phone number. Screen says to choose area code & prefix from drop down menu. Drop down is blank. Will not let me go further

Hello llamamama9,
Yikes! I'm sorry to learn you are having issues with changing your mobile number. I understand how important this options is. I'm dedicated to making sure this is completed once and for all. I know some time has passed since your original post, have you changed your mobile number? If not, please visit http://vz.to/V668o0 If you are still having issues after following this guide, please feel free to reach out to us, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Phone Number issues Down Under

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