Phone Shutting Down

I am hoping that someone in this forum might be able to help me with the recent problem I have been experiencing lately with my 3G iPhone;
For the past day or 2, if I am talking on the phone with someone and pull the phone away from my face (to hang up with the person), my phone display will go black and become completely unresponsive. I hit the home button, I hit the sleep button. Nothing happens. It's as if someone yanked the battery out of the phone.
The only way I can make use the phone again is to do a reboot (holding the home button and the sleep button until I see the apple logo).
The 1st time this happened, I wrote it off as being just one of those random lock-ups and thought nothing of it. But, now, it has happened 3 times in the past 5 phone calls and really has me concerned.
The only thing different about my phone from the past few days, is, the 3.0 update (which went flawlessly), and a new game that I downloaded.
Other than that, nothing has changed. I am the kind of person that really doesn't go messing with a whole lot of settings on my phone, so, I doubt it is anything that I did to cause this.
Has anyone experienced any thing similar, or, does anyone have any suggestions? I have AppleCare protection, but, I figured I would search these forums first (before calling Apple).
Thanks in advance for any replies I might receive.
Gary

If you have a case on the iphone try removing it.
If this does not help, try a restore.

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Battery life issue, phone shuts down

HI I have an iphone 4S running 6.1.1 and with 10.6GB avail space running 3G on the Fido network. Had the phone for less than a year and it was sent to me as a refurbished
My phone shuts down before it gets to 0%. Sometimes it lets me get to 0% and does a normal shut down, but in some cases it will suddenly just shut down and claim it has no battery life left, then when plug in loads up right away, exactly with all the same apps open and with a good chuck of battery.
Today for example
- Was at 70% when went out on a bike ride
- 2 hours later and after some tethering and listening to music it shuts down all of a sudden while looking at a tweet
- Try to turn back on, says its out of battery
- Get home and plug in, starts up at 17% right back at the same tweet

I have the same issue with the same 4S. I thought it was a bug with the camera because it would happen while I was in the middle of taking a picture. The phone would shut down and after attempting to restart it prompted no battery life. But once I plugged the phone in it would start up and show the proper battery % left on the phone.
Another forum on here stated a probelm is with the cold weather which was cauing the battery to lower in tempature, falsly causing a depleted percentage which forced a shutdown. They said all they had to do was let the phone warm up and it would reboot back up just fine.
I thought it odd but most of my issues were when I was outside. That is until just last night when I was in my kitchen taking a picture of something on the counter and it again shut down. I had to plug in the charger, boot it back up and once back up I went right back to the kitchen and tried again and it happened again. So I plugged it in again rebooted and then unplugged the phone and let it sit about 10 minutes on the counter and then tried again and it worked. I am not sure the cold had anytyhing to do with it this time because I had been home a couple of hours already and my home is 70 degrees. It is frustraing. I find myself caring a backup battery to plug in the phone if and when this happens when I am away. Not a good solution.

When deleting find i phone app i erased my apple id and since then my phone shut down as soon as it is opened what can i do ?

when deleting find i phone app i erased my apple id and since then my phone shut down as soon as it is opened what can i do ?

Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.
We've think that Apple do it for making the change of the phone!! :O
what will we have to do for making the downgrade of OS of the phone?
tks Andrea

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
Apple has never supported downgrading of the iOS.

HT4061 downloaded update in settings this morning. When phone came back on, it shows a line comingup from bottom of screen to a locked padlock, then an arrow above thre padlock, and ai Itunes icon above the arrow. After a few seconds, the phone shuts down

I downloaded an update in settings this morning on my iPhone5. When phone came back on, the screen showed a line coming up from the bottom of the screen to a locked padlock, then an up arrow above the padlock, then an Itunes icon above the arrow. I tried swiping, tapping, everything, and nothing would happen. Then the phone shut down. What do I do?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

I just got the iphone 6 and it has shut down on me 6 times this morning on its' own. I get a red screen, then the phone shuts down. HELP

I just got the iphone 6 and it has shut down on me 6 times this morning on its' own. I get a red screen, then the phone shuts down. HELP. It started to happen out of nowhere. The screen goes red, and it shuts down. I manually restart it - and it shuts down again.

absolutely the same issue with apple logo / red screen and looping on iPhone 6 16gb purchased 3 days ago in Moscow. first i was so happy to have it and now its a brick. also noted the brightness drop outs 1 day before it started. after chatting with apple support:
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- advised on go for warranty replacement by Apple Support chat
- found local Apple Service Provider. gonna go tmrw.

Phone shuts down during phone calls

Using a 3G phone, my husband's phone shuts down during a phone call. It doesn't seem to matter where he is or the other person's carrier. The phone comes back on after hitting the Home button a few times. Today it happened right in the middle of a short cal so length of call has no bearing.
Any ideas?
Message was edited by: esd37

It is possible. If a case does only partially cover a sensor, then sometimes it may not cover, or it may, especially if it slides around a little bit.
But with that said, there have been a lot of reports about 3G and dropping signal. Read just about any tech blog and you will see many posts about it, though no confirmation about a single cause (a lot of finger pointing).
I'd say try without a case for a bit to see if it continues. If not, then you know that was it. If still issues, then could be related to the issues being reported about 3G.
They are working on yet another update to try to help, but in meantime if still continues, there is a setting to turn off 3G and just use Edge. For phone calls difference between Edge and 3G really doesn't matter. Only when doing something online with the browser or an App that goes online, etc does 3G really help with speeds. So can also try turning off 3G and only turning it on when you need to go online with the phone. See if that helps with calls until update comes out.

Phone shuts down prematurely

Sometimes when the indicated charge is below 20% or so, the phone shuts down on its own as if it has no charge.
I know it in fact has a charge because I would connect it to a charger and immediately after rebooting, it would show an abnormally high charge -- approximately what the charge was when it shut down. So it's not like I charged it back up to that charge.
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Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

Phone shuts down an starts automaticly without any reason

Hi,
my new Phone shuts down and restart automaticly. After more or less 2 minutes the phone shuts down and starts again, and again and again.....;-). I´ve changed nothing on that phone today.
Any Idea?
Thanks in advance
kymon

if its happening that often I would simply take it to the apple store and have them look at it your more then likely going to get a replacement on the spot

Phone shutting down with 75% battery life left.

Hello,
I've had my iPhone 3GS for 1 month and it's developed a problem.
The phone shuts down, and won't let me restart it.
Holding down the power button and home button doesn't revive it, not matter how long I hold it on.
If I plug it into charge, I get the battery symbol with a small red bar on the left, and the lightning symbol at the bottom. The phone still won't allow me to fire it up.
After a short while (1 minute or so) the phone lets me fire it up as per normal. As soon as it's up and running, it's telling me I have greater than 70% battery life left!
I've reset the phone preferences, deleted a load of unwanted apps (I was nowhere near full on memory capacity though) and restarted the phone by holding hte power and home buttons until the apple appears. This hasn't solved the problem.
I'm going to try and run it totally flat (whatever that seems to mean) and give it a full charge a few times.
Has anyone else come across this problem?
Thanks in advance,
Pip

Hi,
Exactly the same problem here. I left it to charge for hours, but the red, low battery bar would not dissapear. When I unplugged it, the phone turned off after a few seconds. I managed to turn it back on a few times, and it showed battery charges of approx. 80%. But after a few minutes, it shut down automatically and showed the low batt symbol again . I returned it to the store. No news yet.

Phone shutting down midway through a call?

This has happened twice in as many weeks. I'm on a call and the phone shuts down and then I have to reboot. It doesn't even list the call i was on in recent calls. Is this common?

same situation here, this problem makes me wanna buy an android system

My phone shut down. Wont reboot! Help anyone?

My phone shut down. Upon turning it on i get the Apple logo and then nothing. Sometimes it then says activate phone with itunes. But itunes does not detect the phone? Help anyone?

That's terrible, Lisa_M! We need to get your phone up and running immediately! Was your phone fully charged when this happened? If not, connect your device to your PC or outlet and let it charge for 20-30 min! Did your phone incur any physical or liquid damage? If you need additional assitance, please follow and send a DM to ChaunceyM_VZW and I will reach out and address your concerns. Have a great day!
ChaunceyM_VZW
Follow us on twitter @VZWSupport

Why did my phone shut down when I started updating software?

Why did my phone shut down when I started updating software?

Hi Patraposo,
Thanks for visiting Apple Support Communities.
It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you just see the "connect to iTunes" screen, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you see another symptom, feel free to reply with more information.
Best,
Jeremy

My phone shut down I can it turn on again

My phone shut down I can it turn on again

Try pressing the home and power button till you see an apple logo (about 15 seconds) after that apple logo appears let go of both buttons... Should resolve your issue

Phone shut down after reading text

yesterday - my phone shut down, after getting a text message.
it re-booted itself back up, however, i lost all my text messages -
i had messages from about 20 people totalling 150 messages.
has this ever happened to anyone? Went to Verizon today -
they have no idea...

curlym,
Sounds like we might have stepped into the cell phone twilight zone. So, let's get you back to reality. To be honest, this is odd for messages to be erased after your phone simply shutting down. Which model device is it? Do you use a third party messaging app? And is it acting normally since this happened? Please share.
EvanO_VZW
Follow us on twitter @VZWSupport

Phone Shuts Down Repeatedly & Restarts & Won't Charge Since IOS 8 Upgrade

Jesus please take the wheel. After reading about all the IOS 8 problems in the past few weeks I thought everyone was nuts until two days ago. My iphone 5 has never been mistreated, dropped, slung across a room, or undergone anything approaching torture. It has NEVER EVER EVER given me ANY problems. All of my apps worked seamlessly, and I never had any issues with the functionality of the phone. And, like the gung-ho Apple product lover that I am, I swiftly upgraded to IOS 8 hoping that things would only get better. BUT in the past two days, without treating my phone any different, it has begun to malfunction. It shut down by itself TWICE in a span of ten minutes two days ago. And each time I turned it back on, it acted as though I asked it to restart. It did the same thing yesterday, EVEN AFTER RESTORING IT TO FACTORY SETTINGS. On top of that, it refused to charge, although it was showing up on my macbook and the little lighting bolt appeared in the upper right hand corner of the phone.
I am no conspiracy theorist by ANY measure, but I can't help but attribute these problems to the new OS. How do I get help for this? Has anyone else experienced this problem? Have you resolved it? HELP. Apple certainly won't lose my business and I certainly can't tell other people what to do, but I must echo other people's caution about downlaoding IOS 8. If you have not done so yet, I strongly encourage you to hold off until Apple works out the kinks in this OS.

Hi sejrphd,
As someone who depends on my iPhone for communications and computation, I know how difficult it must be to have difficulties such as you describe with your iPhone. Let's see if we can get you back up and running.
If your iPhone powers off unexpectedly, I would suggest that you troubleshoot using the steps in this article -
iPhone: Hardware troubleshooting
In particular this section -
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
This article may assist you with your battery charging issue -
iPhone and iPod touch: Charging the battery
Thanks for using Apple Support Communities.
Best,
Brett L

Phone Shutting Down

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