Phone stalls when trying to update or delete account

I've had problems with my 5c since updating the software (now running 7.1.2). My main issue is that I can't toggle any of the settings on my mail/calendar accounts (combination of Google and Exchange) or my iCloud account. Whenever I toggle one of the settings (such as "Notes") I get a grey "spinning wheel of doom" square on my screen with the message "Updating Your Settings..." The square remains on the screen forever--the update never happens. Same thing when I try to delete an account.
What I've tried so far:
Restarting my phone
Resetting the network
Restoring factory defaults

Same problem here. IMDB, TWC (weather app) Goodreader… Started this morning, out of the blue.
After deleting IMDB (hoping to reinstall), that app cannot be installed again! Trying to, gets you the same “Update unavailable” error.
Also, the problematic apps are not listed in my “Purchased” list (which is the real problem I think).
I also tried through iTunes. Same problem.
Can someone confirm that the problem apps are not showing in your purchased list?
I don’t know if it’s on Apple’s side (in which case it will get fixed) or on my side (meaning I will have to do something).
(I contacted Apple, waiting for reply.)

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Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
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C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
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Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
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YAY!!! Saved it in my Mac's Firefox Bookmarks for easy future access!
Hope you are having a lovely afternoon today! I'm about ready to go bobo....I have an early meeting, and I don't want to oversleep! The nice part is that I work remotely, so I only have to wake up 15 minutes or so before the meeting.... I don't even use an alarm clock anymore (really, my iPhone alarm, which is much more pleasant), unless I have to get up at 6:30 or something....
TMI?
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Phone stalls when trying to update or delete account

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