HT204088 When trying to update my credit account information, it will not accept the month of experation even though it has been entered. I shut the phone down and tried again, I sync it to the computer. Will not work. What do I do?
I was trying to add and app to my iphone and was not able to do so. It wanted updated credit information. So, I entered it and it will not accept the month of experation. I have shut the phone down, sync it to the computer to update. Will not work. What can I do to continue?
Off the top I dont thing its good practice to post an email address here
I dont see how a google password change would impact on ur Apple ID/iTunes account
Have u access to the old email address? If not and you fail the apple security process then you need to call them
Have u tried to manage ur apple id from : appleid.apple.com
Similar Messages
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Ipod 5 will not boot up from no batteries even though it has been charging for 30 minutes.
I bought an iPod Touch 5th generation in December 2013. It is completely out of batteries and when I plug it in it says it's charging but never boots up. Now when I plug it in the iPod doesn't even show the dead batterie sign. I have tried multiple adapters that are certified by Apple but the two USB to Thunderbolt cables I've tried are not certified by Apple. Could it be the uncertified cables are is it a bad batterie? I don't want to buy an overpriced apple cable to find out it's the iPods fault. I have cleaned out the port in my iPod and all the connection that could be faulty, unfortunately I do not have another IOS device that supports Thunderbolt so I can't tell if it's the cables fault. I will probably ask to borrow someones fifth generation device although I am almost 100% certain that it is not the cables fault.
What do you mean by:
- "multiple adapters that are certified by Apple"? Do yo mean wall charger?
- "USB to Thunderbolt cables"? A Lightning cable plugs into the iPod
Yes, a bad USB to Lightning cable can result in no charging. Also, some non-Apple cables do not work.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source I think you already did did this
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If necessary:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My zagg keyboard will not connect to iPad Air even though it has been working fine
My Zagg keyboard will not connect with my iPad Air even though it has been working fine for weeks. Bluetooth and keyboard are on and keyboard is connected to iPad.
Hey Leelll,
Thanks for using Apple Support Communities.
It sounds like you are having trouble using a bluetooth keyboard with your iPad. If it is paired to a second iPad that may be an issue.
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
Have a nice day,
Mario -
I'm trying to update my credit card information and it has my country as Canada and I live in the USA
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
HT1918 I am trying to update my credit card information
I am trying to update my credit card information and itunes/ipad is telling me my security code is invalid even though im holding the card in my hands and clearly have the right number. I double and triple checked all digits of all the number, and still, it tells me invalid security code.
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?
Try resetting your phone, hold the home and sleep/wake button down until the apple symbol comes up, then release. If that doesnt work, you may have damaged your phone and need to take it to an apple genius bar.
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itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?
I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.
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Can anybody help please How do I Format address panel in iCal to show Department from the address book. At the moment it is showing 'Job Title' even though that has been removed in Address Book.
I have a similar problem. I actually spoke with a Paypal customer Representative a few months back who informed me that they had deleted all of my previous *Hidden* Address but when I just purchased an item today on a online merchant's site that I had never been to before and checked out using their Paypal option, I noticed that my default shipping address was in fact my old address and when I went to change the address to my current address, I noticed all of the old addresses I ever used were still there. I've just spoken with 2 separate paypal representatives who confirmed on their end that all of the old address have been deleted and the only one they have on file is my current address. Can anyone provide me an explanation as to why the old hidden address can still be showing up when I check out on merchant's sites using paypal even after they've seemingly been deleted? The last Representative suggested clearing out my browser's cache, but I don't believe that will resolve my issue. Thank you in advance.
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"Add a Printer" can't locate my printer software even though it has been downloaded to the hard drive. How can I guide it to the software?
What did you download and from where? Most downloads go to your Home/User/Downloads folder unless you've specified a different location in your browser.
If you downloaded the drivers from the App Store the drivers will be installed automatically and all you need to do is go to the System/Printers & Scanners preference pane as described below.
You will have to install the drivers after downloading the installer package. Lastly go to the System/Printers & Scanners preference pane and add the printer there. It will automatically locate the drivers and set it up. -
During the last week my Iphone has been switching off/on on its own and now my Iphone got stuck at the apple logo.What should I do?A month ago it also happened but then everything got back to normal.A person told me to change th display...what should i do?please help!
Hey adinat,
Welcome to Apple Support Communities! I would go through the steps in the iPhone troubleshooting assistant and see if that resolves the issue you're experiencing on your iPhone 5:
Frozen or unresponsive iPhone
http://www.apple.com/support/iphone/assistant/phone/
Regards,
David -
"The path cannot be found. Verify that you have access to this location and try again, or try to find the installation package "itunes.msi" in a folder from which you can install the product itunes." this is all I see whe i tried to update or uninstall itunes. Why?
A search of the forums or google would reveal many other threads with the same issue, troubleshooting steps, and resolutions.
Try helping yourself before asking others to help you. -
I am trying to update my new credit card number but each time it says contact support. Also I am showing a balence and can't pay it because the system wont take my new cc number
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Help ipod touch. Newer version. Turns on and off but does nothing else. Says on it ipod is disabled. Connect to itunes. what should i do? My daughter could not recall her password and tried too many numbers now it is locked and we cant get it to do a thing. ugh!
Try: http://support.apple.com/kb/HT1808
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` I cannot open numbers as it requires and update, and the update has taken place yet it still maintains that an update is required and when you look to iupdate it advises you that you have already updated so we go around the circle and get nowhere. Help please.
Hi renrut,
Do not delete the old version of Numbers (Numbers 2.3, Numbers'09). It has features that the new Numbers has lost (in particular, Print View).
Numbers '09 has been moved to a folder called iWork '09 inside your Applications folder. The icon on your Dock continues to point to Numbers '09. Launching Numbers from that icon is why you get the "Update" message. Numbers 2.3 is trying to open a Numbers 3 document.
The new version of Numbers (Numbers 3.2 is the latest version) lives in your Applications folder (not a sub folder). Drag that icon to your Dock. It will become an Alias. Right click (or control click) on it and Options > Keep In Dock. Now you can chose which version to run.
Numbers 2 on the left (three columns)
Numbers 3 on the right (four columns).
Both versions will run happily side by side. Just be sure which version you use to open a Numbers document. If Numbers 3 tries to "steal" a Numbers 2 document, you will get a warning when you start to edit:
Edit a Copy will preserve your Numbers 2 document and create a Numbers 3 copy. Cancel will get you out. Upgrade will convert your Numbers 2 document to a Numbers 3 document.
If all else fails, you can do Menu > File > Export To > Numbers '09 to revert.
Do not delete Numbers '09 (or Numbers '08) from your machine! You will need them.
Regards,
Ian.
Message was edited by: Yellowbox. Screenshots added again. The forum software was down when I tried to reply. I hope they now show. Ian. -
Today I went to the Verizon store to upgrade my girlfriends phone which is on my account b/c I wanted to use the edge plan to buy the iPhone 5c. I had read in several different places that I could upgrade using edge and not loose my unlimited data, turns out I was misinformed, which the guy at the store told me after he had my information pulled up using my cell number. I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left. When we left the store I called the Verizon number that is given on the website and told them I was interested in the edge plan for the 5c and asked for more information, ( I thought the guy at the store was wrong and I was checking). The woman I talked.......long story short, I talked to 8 people including 2 managers and none of them could tell me why I did not qualify for the edge financing (even if switching the plan), SO I was hoping someone on here might could help. I have been a customer since Verizon bought out Alltel, I have automatic payments set up with no late payments for as long as I can remember, and was eligible for an upgrade on 01/03/2013. Any experience or advice in this area would be appreciated.
Thank You!rjg030585 wrote:
I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left.
Here is my advice, at least. Not sure if anyone will agree, but it is my take on the problem.
With the Edge program, there is a "possibility" that someone will pay full price for a phone. This is not always the case, though. IF you do not complete ALL of the 24 months of payments, then you WILL NOT have paid full price for the phone, but simply a portion of the full price. THAT is why it does not make the plan "eligible" to keep your unlimited data. With the Edge plan, technically you only have to pay 50% of the full price before you can trade it in for another phone on the Edge plan. The way the plan is designed, the majority of people WILL NOT ever pay full price for the phone, but only a portion of the full price before they exchange their phone for a new device. That is what Verizon is hoping for, at least.
As Ann154 has pointed out, you can use the Device Payment Plan and keep your unlimited data. At no time during your contract can you trade THAT phone in to get another phone. You would have to continue making the payments on THAT phone along with any other phone you upgraded to. THAT is the difference between the 2 plans. You WILL end up paying full price for the phone on the Device Payment Plan, where you can STOP making payments on a phone with the Edge Plan if you turn it in for another device.
Good luck.
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