Phone upgrade, data plans ... I am SO confused.

The nearer the end of my Verizon contract drew the more research I've done. I've searched online, on Verizon's website, talked to family, friends and total strangers. The more I research the more confused I become. Please allow me to think and wonder outloud in what follows. Perhaps someone here can help?
Do I want an iphone ... or a Droid ... or the Thunderbolt? While I have read hundreds of online articles and posts about all of them I remain confused.
My sister insists I will love the iphone. At home I spend virtually all my free time on my computer. I am, I admit, a computer addict. But all of my computers have been PCs. I know nothing about - nor do I want to learn - about Apple. My sister's son is a Mac fan and I am sure he teaches his parents about their iphones. Will I have a problem learning the iphone? Do I have to have an itunes account just to activate my iphone?
On the surface the Droid looks more appealing to me. But I know nothing about it. And I've read a lot of posts here pooping the Android.
Since I live in a 4G area and Verizon seems to be pushing the Thunderbolt, I've taken a look at it. How does it compare to the iphone or the Droid? I've read many negative posts on these boards about the 4G network. (I do take all message board posts with a grain of salt.) But, I wonder, why would Verizon introduce their 4G network yet offer only ONE phone which works on it? And, I wonder, will there be an iphone 5 this summer which is 4G? ... should I put off my decision to upgrade until this summer -- or is the introduction of the iphone 5, whenever it may happen, only going to add to my confusion?
Unlimited data plans: I was told (by some source I cannot recall) that an unlimited data plan is $30/month for the 3G network and $50/month for the 4G. Both reviewing Verizon's website and speaking on the phone with a Verizon representative I am lead to belive the cost is $30 for either unlimited 3G or 4G. True? I would/will pay an increase to my bill of $30/month for unlimited data but not $50. What is the truth about Verizon's 3G vs 4G network?
Lastly: maybe I'm to sensetive. Maybe I expect too much. I've been a Verizon customer for ten years. As my 2 year contract neared it's expiration I truly expected Verizon to send me some email or snail-mail which both thanked me for being a customer and offered me an incentive to continue my service with them. I have received not one word. I realize I am one small minnow in a vast sea ... but don't we small minnows make up Verizon's vast sea?
I do hope that at least some of my confusions will be addressed, understood, and answered by you nice folks who monitor these boards. Please, no techno-babble. I've read the pcworld and cnet articles. And I've read many verizon community messages. If you reply, please do so using simple terms. I am so easily confused!
Thanks!

Thank you, both, for your easy to understand replies. Please allow me to ask (thinking out loud) a few more questions.
Against my family's urgings, I've pretty much decided against the iphone. If I'm going to take the leap from my old, trusty flip phone into this decade's smart phone I want to jump in full-throttle and get a 4G device. So, first, a few questions about them....
The two that perk my interest -- and which I've been comparing online -- are the Thunderbolt and the DROID Bionic. The latter I cannot find on Verizon's website. Has it not been released yet? They both seem to compare similarly. Are there any (notable) differences between the two?
Understanding that new technology (4G -- and the devices which go with it) can be problematic, is one better to wait a few months until "bugs" are worked out -- or is there really no reason to wait? (I realize that before I can post this message "today's" technology is already outdated!)
Whether rightly or wrongly, I continue to think of a "smart phone" as my Windows based computer: when an upgrade or "fix" is available I download and install a Microsoft update and it's "fixed." Is the same true with a phone -- that a "fix" is available via a simple software download ... or do some "problems" require a whole new phone?
I was, mistakenly, under the impression Verizon's unlimited data plan was $30 on the 3G network and $50 on the 4G. I have been corrected and understand it is $30 on both/either. But I note other carriers charge up to $80! Question is, is Verizon apt to raise their price in the near future? Is there any reason to be in a rush to lock in a $30/month unlimited data plan?
Being a miser, I continue to look for the best deal. As I mentioned in my original post, when the expiration of my current Verizon contract expiration date neared I expected to receive some promotional offers/deals. I have received none. My sister (pre-ordered) an iphone -- and received a $100 credit off the price of $199. When I telephoned Verizon the representative stated she had never heard of any discounts on any phones to anyone!
Another example.... When going to Verizonwireless.com I am offered a price of $250 for the Thunderbolt (with, of course, a 2 year contract). But when going to another, "outside," company they offer it for $200. Why? Specifically, why doesn't Verizon seem to offer the BEST deals/prices to their existing, long-time customers? I really don't get it. I have been with Verizon for ten years. I am going to upgrade to a smartphone (which means my monthly bill will increase by at least $30), and I will probably remain a Verizon customer for life. So, is it unreasonable to think I might hope for some kind of "deal" that I know others have received? If not, where do I look for -- and find -- them?
Lastly, is there an option on Verizon's forums to notify me of replies via email?
Thanks again, in advance, for your input.
BTW, how can "iphone," "4G," or "DROID" not be in Verizon's spell checker?!?

Similar Messages

Android Phone - No Data Plan

Hi there,
I'm looking foward to buy a new phone, preferably an android phone (had in mind the Google's Nexus S). But heres the problem, I don't plan on paying $30 monthly for the data plan when all I want is for it to connect through wireless.
Is there a way that I can get my hands on an android phone without data plan and use wireles for T-Mobile?

Ok, I guess I misunderstood the OP's needs.. I thought he wanted to use it in Wifi only, which is what confused me.. Now that I udnerstand, I agree. He'll put the T-Mobile sim in, and in a few days they'll realize he has a smartphone and start charging data fees per their contract, correct?
As to your question about "Why have a phone without a phone"? I have a Samsung Epic 4G. Without the data service, I can still do a lot of great things with it. It's like a miniature netbook, but faster. Even if I didn't want a data plan, a lot of the phones coming out make nice alternatives for bigger, bulkier laptops. Not to mention how widespread Wifi is.. The only time I even need the data plan on my phone is when I'm driving, any other time I'm surrounded by Wifi. Heck, when I get a new phone, this Epic may make a nice gift for someone that can't afford a laptop.

Phone Upgrade Date Extended in Mid-Contract

OK, I know I'm searching for an answer I'll never have answered, I get it. Verizon can and will do whatever they want. There is latitude when you're the big dog. Woof on the little guys. Or customers, because there are always more of them.
We're four months away from our contract renewal date. We're smartphone users, and are adding our two kids to the account in the coming months. Once we add the kids, we're probably worth a total of $220 - $230 per month to Verizon, so we're not important at all. Again, I get it.
For the first 16 months of our current contract, like those of you who renewed at about the same time, we're were dangled a November 2013 phone upgrade date. 20 months, as has always been the Verizon customer retention strategy. As you all know, that got changed. In mid contract period.
Again, I get it. You changed it because legally you could. But, why? Don't give me the standard line I've heard a thousand times, that to bring the phone upgrade date in line with the contract renewal date makes sense. I don't care if it makes sense. It's wrong to change what you've been offering contracted long-term clients for over a year simply because you can. Go ahead and change it if/when we renew again, of make it clear to new clients as they sign up for another two years. But to change it mid-contract on customers you've had for more than 10 years, like us, is slapping us in the face. Ha ha, we did this because we could, we made a little extra money off of you, and you can't do anything about it.
Marketing retention strategy discussions, like the one that had to be held before Verizon made this call, are fascinating events. You know someone in that room was saying, "uh, guys, this may not be a wise idea"... but then again, maybe not.
I guess time will tell. In our geographic region, ATT and T-Mobile have just expanded their 4G coverage to cover what Verizon used to have all by themselves. In March we'll decide who to go with.
But then again, we're just little guys. Who up until now have been at the mercy of the big dog. Woof.
There. I feel better now.

Nice responses, all, and thank you. I guess it's good to know you're not entirely alone, even if for something as hopefully-far-down-the-list-of-important-stuff as a cell phone contract.
OK, I work in marketing. Which is why this whole scenario is so interesting to me. I have an attorney next to me who was laughing at me for taking time to vent, even though he admits - and this is for you, Ann154 - companies do get successfully sued all the time for extending offers in writing (on the web, or in print, as does apply in this case) that go beyond the scope of the original written contract. Verizon is simply betting that no one will care enough to do so. And I guess they've been right, and soon, it will all be irrelevant. Again, the big dog woofs.
And to Jonathan at Verizon - thanks for reaffirming the most fundamental and age-old marketing rule - when you know you can't really respond, always fall back to the company boilerplate statement. It will work more times than not for most. I tell my clients the same thing all the time.
But all of this is still bugging me. Which means as a marketer I'm probably developing a conscious. Which means I better find a new career soon.

How much is the i phone 5c data plan

How much is the i phone 5c data plan?

Apple is not a carrier or service provider.
Contact the carrier that you intend to use and ask them about their service offerings.

Do I have to upgrade data plan?

I have a blackberry with the unlimited data plan and I want to upgrade to a 4G phone. I just wanted to know do I keep my unlimited data plan when I upgrade to a 4G phone or do I have to changed to another data plan?

Since you currently have a smartphone unlimited data plan, you will be grandfathered when you upgrade to another smartphone, including 4G phones. You'll be able to keep your current plan.

Activating phone requiring Data plan, without the data plan?

Anyone know of a store activating a phone requiring a data plan without purchasing the data plan? If so, which store? This is where I will purchase the phone I want if I stay with Verizon.
Thanks.

mkjudge wrote:
what is the issue - why won't Verizon allow an iphone or any other smart phone to be activiated without a dataplan?
What is the purpose other than money? Is there a legit reason?
I have an old 3g Iphone I would like to activate for my child and allow him to use data on wifi only, but.....
Their network and their right to charge what they want and what policies they want. If people don't like the terms it's best to look elsewhere. Currently there is no carrier in the world that doesn't require a data plan for a smartphone. T-Mobile US is one that only if you bought the device outright you don't need one, BUT it's dependent on the plan you get.
Also the iPhone 3G will not work on Verizon. Difference in technology...

Buying new phone, Internet/Data plan....

I have broke the screen on my Samsung SCH-i760. I am planning to buy the Samsung Omnia I910 off eBay, but I have no use for internet on my phone so I was wondering if I would have to pay for the internet service to get it activated?

Yes, when activating the Samsung Omnia (SCH-i910), a data plan of $29.99 or higher is needed.
Thanks,

Touch screen phone without data plan

Moved for greater exposure

The Samsung u370 which is available at non-Verizon corporate stores (e.g., Target); it is also sold at Walmart under the name that's something like "re-release Reality)"
http://community.vzw.com/t5/Basic-Phone-Discussions/Samsung-Reality-vs-Samsung-u370/td-p/467684/highlight/true/page/13
"I have just gotten my samsung reality for .95 cents at Walmart 7 days ago (8-11-11). what I found out buy calling verizon and some on line reserch was that verizon does not sell the Reality or the sch u370 but only outside venders. [...] After purchasing it and removing it from the box, which says Reality all over it, the phone part # is SCH U370 on the ID plate on the phone."
Very few complaints on this forum about it. There are about only three that I have:
- wallpaper has to be stored in the phone's internal memory. When wallpaper is stored on the memory card, the phone will usually revert back to the stock wallpaper
- music playback is fine as long as you listen to music through either the phone's speaker or through bluetooth headphones/headset. When you listen to music through plugged-in headphones/headset, there is a high likelihood that the phone will freeze or stop reading the memory card; rebooting the phone resolves either the freezing or the memory card reading problem.
- when you use the file viewer feature, there is a non-removeable banner that says that the file viewer software was intended for a model u820 and that this phone is not a model u820

Transfer Phone/Data Plan Between Phone Numbers

Hello,
I have a Droid X with the promotional $15/month 150MB data plan. My wife is eligible for an upgrade, and we were thinking of getting her her first smart phone. She will definitely not be a heavy data user. We are under the same Family Plan.
What I would like to do is use her upgrade to purchase a new Droid Incredible 2 with the unlimited data plan. After doing so, I would like to transfer her phone and data plan to my phone number and vice versa (transfer my phone and data plan to her number).
I'm getting conflicting info as to whether or not this can be done. I've read a post on here that suggests this is possible, but I called Verizon and was told that it isn't. The CSR told me that since my data plan is promotional and no longer available, there is no way to perform the transfer.
Is this correct? Is there no way of getting the $15/month plan onto my wife's phone number (regardless of whether we switch phones or not)?
Thanks.

mandms7 wrote:
Hello,
I have a Droid X with the promotional $15/month 150MB data plan. My wife is eligible for an upgrade, and we were thinking of getting her her first smart phone. She will definitely not be a heavy data user. We are under the same Family Plan.
What I would like to do is use her upgrade to purchase a new Droid Incredible 2 with the unlimited data plan. After doing so, I would like to transfer her phone and data plan to my phone number and vice versa (transfer my phone and data plan to her number).
I'm getting conflicting info as to whether or not this can be done. I've read a post on here that suggests this is possible, but I called Verizon and was told that it isn't. The CSR told me that since my data plan is promotional and no longer available, there is no way to perform the transfer.
Is this correct? Is there no way of getting the $15/month plan onto my wife's phone number (regardless of whether we switch phones or not)?
Thanks.
Adding to what was stated in assisting mandms7, the $15.00 data plan is no longer available and not able to be transferred if you switch phones. If you change devices, you would be asked to select from one of the available data plans to replace the data plan no longer available. Also, if you upgraded your wife's featured phone to a Smart Phone by July 6th, 2011, you would have been required to select the unlimited data plan for $29.99. If upgrading after the 7th, then you need to select from one of the available data plans. Please use this link to be taken directly to the website to see the available data plans. There is also information available to help determine which would be the best data plan available. You could always switch phones online being logged into My Verizon. However, the selecting of the data plan would be needed at the time of switching your phones.

Blackberry VS Droid Phone : Grandfathered Unlimted Data Plan???

I currently have a Blackberry Curve 8330 smartphone and am waiting for the new Motorola Bionic smartphone. Since my current plan has an "unlimited data plan," will this carry over to the Bionic when I switch since these two phones are both smart phones, or will I need to go to the new tiered plans I am under the assumption smart phone to smart phone unlimited data plans will be grandfathered from old to new.
My current plan is the "Nationwide Talk 450" with $5.00 unlimited M2M Message w/50Msg, 15 N/C bonus minutes and an 8% discount based on where I am employed. I've been on this plan for many many years.
Someone please advise me. Thank you!!!

If you currently have unlimited data on a smartphone, you will be able to keep the feature if you upgrade to another smartphone. It does not matter if they are different types (Blackberry vs. Android vs. Apple).

List of phones that do not require a Data Plan?

I do not personally need a data plan since all I use with my phone is making calls and texting. I have been using the same phone for almost 4 years now but its all beat up and the battery life is going down and randomly dies down regardless if I do a full charge.
Is there a list of current verizon phones that do not require a data plan? I know almost all phones require a data plan but there are a few that don't. Looking for the "requires minimum data plan $9.99/$29.99 per month" under phone description is a bit time consuming plus I do not think Verizon lists on their website every phone that is available.
I perosnally would not mind the Alias 2 (a current phone that looks like it can pass without the data plan) but it looks like even that phone requires a data plan.
I can go on and on about how phone companies are having these charges to users but I guess we have no choice.. I feel bad for the older loyal customers who need to upgrade their cell phones and plans but have no use for data plans (due to generation differences, no offense but they would least likely need to check email, use the internet, etc.)

You might be interested in this. Here is a thread of phones mentioend that don't require a data plan-->Discontinued Phones No Data Plan Of course their discontinued,but you can still get them else where

Switching phones--why can't I keep the same data plan?

I am on a family plan with three phones on it, two of which are Android phones. The third line, currently suspended by me, is on an LG Env3. Before the data plans changed, I added the unlimited data to the phone for $29.99. I reactivated the line to verify the data plan shows on it, and then suspended the phone again.
I want to use this extra line as a house phone, and I have an HTC Eris I'd like to use. Since it's a smart phone, I know I have to have a data package, which is already attached to the line. When I got on-line and tried to reactivate the line, changing it to the Eris, a window popped up telling me I have to switch to one of the new data plans.
Anyone have any idea why it is doing this? I changed from the Eris to a Thunderbolt on one of the other lines two weeks ago, and had no problem keeping the unlimited $29.99 plan.
If I call customer service and do it with a rep, will I be able to keep the $29.99 data plan?
Thanks for sharing your knowledge.
(Originally posted in wrong forum)

LG Env3 is not a smartphone. The feature phone unlimited data plan is coded differently than the smartphone unlimited data plan. If you change that line to a smartphone (like a Droid Eris) you have to select from the currently available data plan options.
As long as you keep a feature phone on that line you can keep the grandfathered feature phone unlimited data plan.

If I buy a used iPhone 4 without a data plan will the GPS work?

I live in Canada and am a complete newbie when it comes to cell phones and data plans. I am not interested in having or paying for cellular telephone capability.
I've been using the 64 Gb iPod Touch 4 but detest its 0.7 Mb still camera and bemoan its lack of GPS.
Now that the iPhone 4S has been released, there are many folks selling their older iPhone 4s. I'd love to use one of these older iPhone units with their better camera and GPS capability, but don't want to pay for a data plan, nor am I willing to pay $850 for an unlocked iPhone 4S. I'm happy to continue using wireless internet and don't need a cell phone.
Being a newbie when it comes to data plans and cell phones, if I purchase a used iPhone 4 from someone:
1. Does it need a SIM card (activated or not) to use the GPS on it? If yes, must a deactivated SIM card be provided by the seller or where can I obtain one?
2. Does the iPhone 4 need to be on a cellular plan to use the GPS?
3. I can use a deactivated iPhone 4 on WiFi only as I've been doing with the iPod Touch 4, correct?
4. If I can use a deactivated, non-contract iPhone 4 on WiFi only, will the GPS work and allow me to use GPS-enabled apps? If yes, does it somehow still "tie"into available local cell networks to achieve a position without me paying for (or being registered for) cellular access?
5. Can future iOS upgrades (say to iOS5) still be performed on a deactivated iPhone 4 without a cell plan?
6. Do I need to purchase the iPhone 4 from a Canadian seller given my above questions? What other questions do I need to ask of the seller when looking for a used iPhone 4?
Thanks in advance for any help with my newbie questions!

Thanks for that, Paulfromwallasey. I live in a rural area without many cell towers and with WiFi only in my home. I do use offline maps (topographical and street maps) on my iPod Touch 4 outdoors (not needing a signal, WiFi or cellular). I also have a hand-held Garmin GPS receiver but would rather use the GPS in the iPhone (its positional accuracy, while likely being lower than that obtained from my Garmin, is likely sufficient for my needs).
I guess that one of the questions that I was asking is if I were to purchase a used iPhone 4 from someone, and the SIM card have been removed, would the device's GPS still work with GPS-enabled apps (albiet without the cellular-assist)?
Can any pay-as-you-go SIM card be purchased for and used in a deactivated iPhone4? Would this even be necessary for the GPS?
Thanks again.

I am so disgusted with Verizon CS. Six hours over two days on the phone to upgade a phone and my plan. More to come, but I have names, and even a direct phone number to a "supervisor". I'll be posting more... The incompetence of EVERYONE (which is alm

I'll be posting all the details of this tomorrow.

So, I'm back, the OP.
As briefly as i can:
Two phone family, currently one smart, one dumb phone. The dumb is eligible for upgrade.
Call into V and spoke with "Anthony" to get info on what plan(s) I might consider as I upgrade the dump to a new iPhone 6. Currently an old "grandfathered in" Nationwide 700 plan. This was Friday Sept 19. Get some info, which I assumed to be correct, including the fact, his words not mine, that the "upgrade (device) fee" can be negotiable.
Before I had any first hand knowledge, I assumed that I'd better get a "second opinion" so I drove over to my local Verizon (corporate) store. Well, I got a different story, including the percentage of my employee discount on service, my employer gives a 20% discount and has for years, I have my current statement / bill in my hand. But no.... Verizon guy says that is wrong, its only 18%. I ask him about upgrade fee being negotiable. He says no, never. So what had I learned? That V guy on the phone from Friday was either lying or just ignorant.
Soooooo.... now its Tuesday, Sept 23. The "BIG" day, day of 3 hours 50 minutes on the phone with SEVEN different V people, all of them telling me something different about what plan(s) I'm eligible for, your employee discount is 17, no 18, no 20 percent. Yes we can negotiate an upgrade fee, no we can't... At one point, now a couple hrs into it I say I've had enough, I want to talk to a supervisor. "I'm sorry sir, supers can't come to the phone" WHAT? Well later, once I did speak to a first level supervisor and then a second level I of course found out that was wrong - more lies / misinformation? The supervisor took the name of that V CS rep and looked at my every growing call log and said that he would speak to the CS rep.
So, nearing the 3 hrs mark into my attempt to find out about plans and buy an upgraded phone for my plan I reach "Brian". I have his direct number. Apparently he is something more important that the past 6 people I've spoken to over the past thee hrs. I tell him: "EVERY SINGLE PERSON I've spoken to so far has told me something different, and or contradicted what the last person I've spoken to has said!!!!!" Yes you can have 2 single line plans, no you can't, to get this plan your upgrading device has to be on the "Edge" plan, no it doesn't, your employers discount applies to the bottom line, no it doesn't, only to the data, and on, and on, and on.
Sooooooo I tell Brian, "here's how its going to go... YOU are going to wave the upgrade fee. I don't care where the money comes from, V or right out of your pocket. I've been on the phone for now closing in on FOUR HOURS...."
Sooooo he agrees. I laugh and tell him, "You know, it has nothing to do with the money, not its all about screwing V as much as I can, and wasting yours and V's time."
He says, order your phone and plan this week and I'll call you Friday (today Sept 26) and then credit your account the fee.
Soooo yesterday (Sept 25) I call in to do just that, order the phone and plan, WHICH I was told really the only plan that would suit you would be a More Everything Plan. So, ok that's that.
I speak to a CS / Sales rep. I buy the phone and then we go on to the plan. I tell the rep THIS WHOLE LONG STORY, and it looks like we are heading towards the More Everything, BUT she says to me, "you know, you could do that Single Line plan for BOTH of your phones?" I say "WHAT????" I was told by two reps NO, and two reps "Well.... maybe". This plan gets me everything I want AND saves me $10 a mo.
Sooooo we go for that, BUT.... I can't change my plan (from current Nation Wide 700) to 2 two single line plans until I activate my new phone (which will be 4 weeks until I get it - iPhone 6), SOOOOO once it arrives I HAVE TO CALL BACK TO V and switch - how much fun will that be??? MORE time (hours?) with V.
So we agree.... The rep says I just have to transfer you to our automated system where you'll agree to terms and conditions.. Fine. Up comes the computer voice... and.... it says "hello.... you are upgrading your device (123) 555-1234 (it gives a real number), press 1 if this is correct." WHAT???? That is NOT the phone number of my device ***? The auto system gives me the option to press another number to "enter a different number", so I do, AND...... The call disconnects.
Now... If I could track down ANY ONE OF THE PAST 8 PEOPLE I'D SPOKEN TO OVER THE PAST TWO DAYS, YOU'D BE READING ABOUT ME - "Upset customer KILLS everyone at V". I AM SO ******* ****** OFF AT V... I'm now into 2 hrs today, plus the nearly 4 hrs the other day on the phone.
Soooooo.... I call back, have to tell the story again, this time to "Nick" in N.Y. Nick says just go on line to your account, you can accept the terms there. Well, what do you know.... It works, amazing.
But.... Nick says great and reads back the info on the phone I bought and says "...and I see you are on the More Everything Plan..." WHAT, STOP, STOP, STOP. I tell Nick, "Nope, I am not, I never agreed to that, I'm waiting, keeping my old plan for 4 weeks until I get the new phone, THEN I'm to call back (oh joy) to V and upgrade my plan"
Nick say's well you have the More Everything plan, and it is costing you $10 more a month, BUT I can't un-do it because there is a purchase (my phone) in progress... I am not BEYOND MAD. We are now at SIX HOURS TOTAL TIME ON THE ******* PHONE OVER TWO DAYS.
I ask to speak to Nick's supervisor. Melanie comes on the line. I, weather she wants to hear it or not, TELL HER THE ENTIRE STORY, that when (and GOD help him if he doesn't) Brian, the top end supervisor calls on Friday (today) to check on my experience buying the phone / upgrading the plan AND to credit my account the upgrade fee, I'm going to have to tell him about EVERYTHING THAT'S HAPPENED TODAY and about the TWO MORE HOURS ON THE PHONE. Melanie says, yes you do now have a More Everything... All I can do sir is apply a credit back to your account for the difference in cost between your old (what was my current) and the new More Everything (the plan I NEVER agreed to be on).
So, that is where we are as of now, Friday Sept 26 AM. "Brain" said he'd be calling by noon-ish Pacific time. I've got his direct number, and If I don't here from him by noon, his phone will be ringing off the hook very 30 seconds until he picks up.
My experience to simply upgrade one of the two phones on my plan and the plan itself HAS BEEN A NIGHTMARE. VERIZON is sooo SCREWED UP. NO TWO PEOPLE KNOW THE SAME INFO, and the INEPTITUDE displayed is sickening.

Mexico Data Plan Failed

Spent at least 3 hours on the phone, sent at least 4 e-mails and the problem only got worse. Hope to save others from similar when traveling to Mexico.
Basics - got new phones and data plan middle of Jan 2014. Knew we were going to Mexico the end of the month, so I got on line and did a Chat conversation with a dude who said he'd hook us up with the $15 Mexico/Canada plan. I kept the chat message just in case...
Got our 1st bill when we returned and our charge was $65 - so we called... 30+ minutes later some service guy said he could 'split the cost' as we needed some big upgrade. I said 'nope' how about a supervisor - so I got one and her email.
Sent her a message telling our problem and sent her the Chat message that specifically outlined we were told it would cost us $15. Any yes, we checked our location on Verizon's map of coverage to make sure. Got a call back some time later and we were informed that our bill would be taken care of and we'd have a credit.
Started looking at our ''My Verizon" app on our phones and all of a sudden we had a larger data plan - *** we thought - that wasn't what we signed up for in the middle of Jan - so back to the e-mail saying something must be in error.
A number of missed calls later (and of course, you are NOT given a number to reach the customer service people directly) we were told that our upgraded data package was because we wanted the $65 mexico plan... which we clearly did not... as outlined in the Chat conversation that Verizon had received. So I got lucky and answered the call when customer service rang. The gal was nice and wanted to know what she needed to do to fix our plan. I said, all we want is our plan that we got in Jan before we left for Mexico.
Next we know - we have the plan BEFORE we got our data package - limited calling, limited text and extra Data. Seriously, WFT twice.
Our next bill came and it was $400 - why.... since they went back to our original plan before we got our smartphones, it also deleted our Mexico coverage and we were CHARGED ROAMING WHILE IN MEXICO!
I got one last message from customer service and they, honest to God, said "we have reviewed our conversations with you and have made the adjustments you requested. Your case is now closed - have a nice day"
Went from 2 wanting $15 plan to a $400 bill. Lesson learned - always communicate with them via e-mail and let them leave voice messages. Why - then YOU will have the entire conversation and there's zero way for them to 'F' it up.

Hi swan777!
I'm sorry for any issues with your device since you upgraded the software on your device. Are you able to use VZW data? Wifi? Are you getting any error messages? How long has this been going on?
Please go to menu/settings/reset/reset network settings
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Phone upgrade, data plans ... I am SO confused.

Similar Messages

Maybe you are looking for