Photoshop CS6 Installation problems - Macbook
I've been trying to install a trial version of photoshop on my macbook, it's an early 2009 model.
Each time I try to install photoshop cs6 I get an error message, I have photoshop cs5 on this laptop, but I need cs6 for college, can anybody help? The error message I keep getting is ;
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050, DW062 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 49 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {2591B843-8028-4395-9DEE-03AF8D631539} Adobe Player for Embedding 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {4F427880-01EA-4E0F-AAE2-9ADE97563A21} Adobe Utilities CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
----------- Payload: {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} Adobe Photoshop CS6 Driver 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Support: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS6: Install failed
ERROR: DW050: - Adobe Utilities CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Driver: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
Hi,
Please restart the system and try once again. If the problem persists, please let us know the contents of following locations:
/Library/LaunchDaemons/
/Library/LaunchAgents/
~/Library/LaunchAgents/
Thanks for your patience.
- Adobe team
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Thanks.Hardware Information:
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 512 MB
Startup Items:
FanControlDaemon - Path: /Library/StartupItems/FanControlDaemon
System Software:
OS X 10.8.3 (12D78) - Uptime: 0 days 1:1
Disk Information:
OCZ-VECTOR disk0 : (256.06 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh Xtreme (disk0s2) /: 255.2 GB (166.57 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
FireWire Information:
Kernel Extensions:
com.globaldelight.driver.BoomDevice Version: 1.1
com.Cycling74.driver.Soundflower Version: 1.5.2
com.hzsystems.terminus.driver Version: 4
com.intego.netbarrier.kext.monitor Version: 480
com.intego.iokit.BehavioralKext Version: 1
com.intego.netbarrier.kext.network Version: 480
com.intego.netbarrier.kext.process Version: 480
com.intego.virusbarrier.kext.realtime Version: 476
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Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[not loaded] com.bjango.istatmenusdaemon.plist
[loaded] com.creativebe.MainMenuHelper.plist
[loaded] com.intego.commonservices.daemon.integod.plist
[loaded] com.intego.commonservices.daemon.taskmanager.plist
[loaded] com.intego.commonservices.icalserver.plist
[loaded] com.intego.commonservices.metrics.kschecker.plist
[loaded] com.intego.netbarrier.daemon.logger.plist
[loaded] com.intego.netbarrier.daemon.monitor.plist
[loaded] com.intego.netbarrier.daemon.plist
[loaded] com.intego.netupdate.daemon.plist
[loaded] com.intego.virusbarrier.daemon.logger.plist
[loaded] com.intego.virusbarrier.daemon.plist
[loaded] com.intego.virusbarrier.daemon.scanner.plist
[not loaded] com.macpaw.CleanMyMac2.Agent.plist
[loaded] com.micromat.TechToolProDaemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.orbicule.uc.plist
[loaded] com.wdc.WDDMservice.plist
[loaded] com.wdc.WDSmartWareServer.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.intego.commonservices.integomenu.plist
[loaded] com.intego.commonservices.taskmanager.plist
[loaded] com.intego.commonservices.uninstaller.plist
[loaded] com.intego.netbarrier.alert.plist
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iTunesHelper
Boom
MainMenu Pro
Growl
SpeechSynthesisServer
Google Drive
Alfred 2
WDQuickView
3rd Party Preference Panes:
AirServer Preferences
Flash Player
Java
Perian
TechTool Protection
WDQuickView
Internet Plug-ins:
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
DirectorShockwave.plugin
EPPEX Plugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Unity Web Player.plugin
User Internet Plug-ins:
Google Earth Web Plug-in.plugin
Picasa.plugin
Bad Fonts:
None
Top Processes by CPU:
118% com.apple.quicklook.satellite
38% Finder
15% com.apple.qtkitserver
15% Adobe
13% WindowServer
7% com.apple.qtkittrustedmoviesservice
7% quicklookd
6% QuickTime
5% virusbarrierb
4% coreaudiod
Top Processes by Memory:
164 MB WindowServer
131 MB CleanMyMac
115 MB mds
115 MB Sparrow
98 MB NotificationCenter
82 MB Adobe
66 MB App
66 MB com.apple.quicklook.satellite
66 MB Dock
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cgGL.dll NVIDIA Cg Runtime 3.0.00007
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dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
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dvaplayer.dll DVA Product 6.0.0
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dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
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image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Here's what I'll post to help you guys -
Photoshop CS6 installer will not initialize - no log files generated
Hi,
I am trying to reinstall Photoshop CS6 on a new computer I purchased. When I run the installer, the progress bar gets to the end and sits there for several minutes. Then the Adobe Installer windows just closes and no other installation windows open up. I have checked the /Library/Logs/Adobe/Installers directory for a log file to see what is happening. But no log file is being generated.
Prior to installation, I ran the Adobe uninstaller as well as ZapIt to remove any old or corrupted CS 6 files.
I am running a 2014 macbook pro, Maverick OS 10.9.5. The machine has plenty of disk space and ram.
I am at my wit's end. Can anybody give me any guidance?Photonut65 if the installer is failing to initialize then you will want to review the PDApp.log located in your temp directory. You can find more details at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
-
Adobe Photoshop CS6 Installation Failed?
I have recently been trying to download Photshop CS6 but the Installation Fails and a Window pops up telling me that:
" A Conflicting or Prerelease version of Adobe Photoshop CS6 exists on this computer. The conflicting version before installing the current media.
" If the problem persists, please contact Customer Support for further assistance."
Can someone with experience of this or an employee of Adobe Photshop please help me with this situation, Thank You for your time.Hi NarutoeagleReal,
Try this solution and check if it resolves th issue.
I you are on Windows Navigate to C:\Program Files\Common Files\Adobe on a 32 bit machine. C:\Program Files(x86)\Common Files\Adobe on a 64 bit machine.
Find a folder named caps and rename it to caps.old.
I you are on Windows Navigate to Library/Application Support/Adobe/
Find a folder named caps and rename it to caps.old.
Once you rename the caps folder try installing the software.
Hope it works.
--SameeR
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