Photosmart C7200 stopped working

My HP Photosmart C7200 has stopped working over the wireless. I can plug it into the laptop and it will print, but not over wireless. When I run the wireless network test report I get PASS for Radio On, Radio Working, Ethernet Cable Not Plugged In, Network Name (SSID) Found, Security and Printer Settings Consistent with Wireless Router Settings.
It FAILS on 'No Filtering' and says to check if MAC address filtering is being used. I've confirmed that it is not. I've tried running the setup wizard again but it still fails. Help!
My router is a Linksys Wireless-N Broadband Router. I'm running WPA-Personal security and TKIP encryption method.
My laptop is a Dell studio, only about a year or so old.
I've made no changes to the router or printer, not installed any recent new software on the laptop and have no clue why it doesn't work anymore. Any help is appreciated. Thanks!

Finally got it working again today after hours of randomly trying things. Still no clue why it stopped working.
But here's everything I did to get it working:
1. Reconnect the printer to "fix" the filtering issue. But the computer still didn't recognize the printer.
2. Download and run the diagnostics from HP. It didn't work. It ran, tried to fix it then rebooted my laptop. When it came back I had no printer listed in 'devices and printers' - although I still had an icon for a HP Photosmart C2700 series fax (tried it, it didn't print anything) - and the software didn't run again after the reboot. Was this supposed to be the fix?
3. Ran the diagnostic software, but it didn't list a printer to fix in the dialogue box. So dead end here.
4. Went back to the HP download page. Tried running both the HP driver and the HP Software for this printer - figuring I had to reinstall something to get the printer icon back. Neither ran after the download or appeared to do anything at all.
5. Went back to the HP download page and instead of running the file, saved it on my desktop. THEN I ran the .exe file from the desktop. Finally got the installation window. It went through the installation process and seemed to complete, then looped and starting running again. After 30 minutes or so, it was still running (appeared to be frozen) so I tried printing an excel sheet and it worked! So then I tried to cancel the installation software, but there was no 'cancel' button. I shutdown the laptop to get it to stop running...had to force software to end in the shutdown process.
6. With fingers crossed, I started the laptop, opened an excel file...and...it printed right away.
I'm hoping it's fixed for good (fingers crossed it doesn't happen again). Nothing worked the way it was advertised and I just had to keep guessing and trying different things to try to get it to work. But at least I'm happy - and wireless again.

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Hp Photosmart printer stopped working

Ok this has now happend to me a couple of times with HP printers on my Imac - thought it was a printer issue first but there is something i cant work out
I have bought a wireless HP Photosmart Plus printer B210 - for about one month I had no issues whatsover yet one day it suddenly stopped working. (The same thing happened with my last printer too). I have run a wireless network test directly from the printer and everything is fine with no problems found. I opened print and scan on the preferences and the printer is listed with a green dot saying idle, last used. Yet when I try to print the print queue comes up and it starts searching for the printer, Same with HP utility. Tried reinstalling and still exactly the same issue. I have no other printers listed
Driver version is 3.5.2
Please help - it is driving me insane
Thanks

You could try 'resetting the printing system': System Preferences>Print & Scan, Control+Click or Right Click on your printer listed on the left and select 'Reset printing system...'. All your printers will need to be added again.
I've read on here people having problems with the HP software and uninstalling it using the HP uninstaller app and re-installing using the Apple provided drivers may help: HP Printer Drivers v.2.8 OS X
When I've had trouble with wifi printing I've sometimes managed to sort it by changing to IP printing - you'll need to get the IP address of your printer, probably via its Control Panel.

Photosmart C8180 stopped working and refuses any re-installation attempts on XP Desktop

Hello, I am new to the forum and am in need of some installation help.
I had graphics card failure (twice), and the last time the computer got turned on it was without the printers USB being plugged into it and this seems to be when the printers Software Solution Center stopped working. I could print in a mundane mannor but needed the solution center for my high end digital printing jobs.
So, I uninstalled and tried to re-install the software. Each attempt has given me a failed installation. I have been at this for days. I got a fatal error but didn't see an actual code for it. I allowed it to scan for problems and it told me "A solution has been found for this particular problem" but following each of those steps did not solve anything. The downloaded software from the site gave me the same results.
What happens is the software installation goes to approx 97% (although the last attempt said 100% and still failed) and then it hangs and says it took too long to respond. This part I failed to pay proper attention to, I believe. Sorry for the lack of better info here, but the software kept telling me "No HP devices have been detected" on each failed re-install attempt ... which have been at least 10! I believe this is because the software didn't finish the install.
I ran disk cleanup between each retry as well - however I know for a fact all things were not removed from registry and found several folders in the Temp folder after as well. I didn't know what was safe to remove and what wasn't so left them alone.
I did get a screenshot of the Error Situation Code from the error log it prepared to send to HP and which is what prompted the "A solution has been found for this particular problem" message and download of an app called HP Installation Error - XP.hta. Again, attempts to do these steps also failed.
I am at my wits end and hope to be able to solve this issue. I need my printer soon (I am making wedding invites "soon").
Here is my screenshot.
Thanks for taking the time to read this.

First: I am a bit disappointed that it has taken over a month for a reply. I all but gave up.
I followed these instruction at the link provided. However, I couldn't follow through -
When I clicked on the HP Update link provided, I choose XP, selected Next, clicked the plus sign next to Update (It only showed Update(6)) I do NOT get an option anywhere for "HP Update Software Utility".
All I get are these:
1. Critical Update: Cannot find scanned image or document files after scanning completes.
2. Solution Center Update
3. HP Print Driver Update
4. Critical Update to Enhance Reliability of Network and USB Connectivity and Improve System Responsiveness While Printing
5. Critical Update to Correct a PC to Printer Communication Issue
6. Critical Update for HP Photosmart Essential
I do not understand what is even going on with this software! I have installed/uninstalled many times. The last time I got as shown in images in above messages. The software hung at the 96% mark on the final configuration. I went through all the steps shown in previous messages to troubleshoot. Followed all options given. Nothing worked.
This time I did not uninstall the software. It is listed in Program Files. It is listed in the Registry. The monitor icon is in the sys tray and is showing a green checkmark as seen here:
When I try to open Solution Center I get this message:
I can still use the printer (have not tried the scanner - its an Photosmart C8180 AIO) but cannot access advanced features.
I can access Photosmart Essentials. When it first opened it asked to check for updates. I thought I would just to see if the software was working. This is the message I got:
BUT, as you can see - I am online already! What is up with that?
While going through some of those steps provided in the link you gave me in the above message I went into Event Viewer to see what I could find. I cannot believe after all the years I have used the computer - I never knew about that!
Interesting information. I found many error messages and warnings (for a total of 21!) in there related to the HP install attempts. Many are repeats because of the sheer number of times I uninstalled/reinstalled. All contained either an error code of 1904 or 1905. Each showed an issue with either Flash (filed to register), smartwebprinting (ClipBook.dll not existing), etc. I am going to give screenshots of the ones that seem to be different (bare with me here):
OKAY ... That was all the messages. You can see on them which were fatal and which were warnings.
NOTE: About the one showing an error with the Flash. Flash is installed and it is the latest version. I do not recall if it was at that time (since this has been over 30 days ago), and as I said - I have not tried to reinstall again .... I cannot begin to tell you how discuted I am with HP 'anything' at the moment.
I hope I have not left anything out after all this time. I have tried to provide as much information as possible. I hope to hear back; soon.
Thank you.

Photosmart 2575 stopped working gone offline not in device manager

Hi my hp photosmart has suddenly stopped working.
1. I am using vista
2. It does not show up in device manager
3. Printer icon has green tick on it and says offline. When I try to print the printer icon appears in the tray. When I right click and open up HP Photosmart 2570 series my documents are queing but nothing is happening. It says "error printing" and when I click restart it says "error restarting sent to printer"
4. I cannot find the program to uninstall/install
5. I have tried a system restore.
Please Help

I had a similar problem. I solved it by installing the Apple Bonjour printing service:
http://www.apple.com/fr/support/bonjour/
and use it to discover and add the printer... (you can then get rid of the old greyed-out printer)
It's based on the mDNS protocol (aka ZeroConf, aka Bonjour) that the HP Photosmart supports.
No need for a fixed IP or fidling with DHCP with this...
You should be able to see your printer in your webbrowser by simply typing http://hp02cd83.local/ (or whatever your printer name is)
Hope that helps!

Photosmart 5510 stopped working

Ok so I have a photosmart 5510 less than 6 months old. Has been working fine up until last night when suddenly stopped printing. Message comes up on my computer "Unable to communicate with the printer".
I have tried turning the printer on anf off - no success. My printer is telling me it is connected to my ip address and homehub. My computer is telling me my printer is not turned on. I've even tried adding the newprinter in control panel and it tells me I've successfully added th eprinter and to print a test page and all I get is unable to communicate with the printer.
Any advice as to how to get the problem fixed or is there a Hp contact support number I can call??
Any advices greatly appreciated.
Thx, richwhit

Hi richwhit,
Please touch the wireless icon, you should see the printers IP address. Assumming this is Windows, click the Start and then All Programs. Click HP and select the option to Update IP address.
Also, please take at look at this document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03418017&tmp_task=solveCategory&cc=us&dlc=en&la...
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP photosmart printer stopped working after 10.4.9 update - Genericclass

We have an old hp photosmart 1218 that has been printing from our iMac for the last 6 months. I wanted to update the drivers (first mistake) due to some color problems which I did right around the same time that the software updated to 10.4.9. Now it won't print and we get GenericClass: waiting for device. We have spent 3 days trying everything that we could find on the boards. It seems many folks have problems with HP drivers particularly during an OS update. Of course Apple won't support us since the printer is old, and HP says that it isn't supported. But it worked on 10.4.8!
Here are the references to everything we've tried:
1. Printer is setup via the Options/More Printers button so it does have a URI
2. Tried killing the HP Communications process - interesting effect - the system would pick a random page, say it was completed and finish the job. http://software-robotics.com/graphic-design-prepress/viewtopic.php?t=727
No printout, however.
3. Tried opening the printer setup utility with Rosetta per spybrook's advice at: http://discussions.apple.com/thread.jspa?threadID=327725&start=15&tstart=0 Still get the genericclass error.
4. Tried moving the printer to a PC and print through the network but that is another headache altogether so nevermind that!
5. Deleted everything that said HP or photosmart and uninstalled numerous times.
We are at wits end and since I did this on my husband's work computer, I am way in the dog house! Any further advice would be appreciated. Oh, and several glasses of wine have also be tried to no avail, though we didn't care nearly as much afterward!
iMac Mac OS X (10.4.9) HP Photosmart Printer genericclass
iMac Mac OS X (10.4.9)

For the benefit of all those old HP printer users, I will list what I did that seemed to fix my problem. I wish it were more scientific to tell you exactly, but after 40 hours or so of messing with this, I was getting sloppy and losing hope. We actually went out looking at new printers today....
But, tonight, from a fresh reboot, I left the HP drivers on the Mac (accidentally). I downloaded both SP Ghostscript 7.07.1 and the hpijs-foomatic package found at http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs When I went to set up the printer, my Photosmart was in the list on the setup utility for the first time. I had great hope.... but then received the genericclass hang when printing again. sigh. I logged in and out, but still the same hang.
But, I noticed that the HP drivers were still installed and thought that maybe there was a conflict between the two so I tried the HP unstaller but it hung. So I reinstalled the HP drivers, then noticed there was an update so I downloaded it and walked through the setup with the photosmart again. My 1218 printer was now on the More Printers list (without having to hold down Options Advanced sequence) so I selected it, tried a print run, and voila! It worked.
I'm not sure which combination worked whether the update from HP, the generic linux drivers, or both, but I don't dare touch it now.
Thanks, Greg, for your suggestions!
iMac Mac OS X (10.4.9)
iMac Mac OS X (10.4.9)

Photosmart 309a stopped working after unplugged for several hours

The printer is about 6 months old and my PC detected it wirelessly immediely, out of the box. But for some reason now the radio on the printer cannot find my wireless network. I have used this printer, wirelessly, from day 1 as part of my home office (I work from home a lot). I unplugged the printer today--to move the furniture so I could paint my office. When I was done I plugged the printer back in but printing failed immediately thereafter. The only thing I did was unplug the printer. My wireless router remained plugged in and my work laptop, with uses the wireless network, continues to show a strong signal.
I contacted HP online chat earlier this evening and they had me do a reinitialization (#,6 after unplugging for 20 seconds). That did nothing to help the problem.
I have also uninstalled the printer and reinstalled the printer drivers -- still nothing! I am running Vista 64 home premium.
Both the radio and bluetooth lights are lit on the front of the printer.
The printer does work if I connect it to my pc via a usb cable.
Any ideas on what I'm doing wrong?

It sounds like it never even really starts the process by finding a list of wireless networks to choose from. Is the wireless radio on (usually a blue light)? If so, run a Wireless Network Test from the front panel of the printer to find out the radio's status. It may have failed. Let me know what it says.
While you are messing with this stuff I would highly recommend not using WEP. It is no longer secure (freeware from the web can break it in about 10 minutes). I recommend WPA or WPA2 encryption. You can even set your own passphrase that you can remember (but make it strong - 13 characters or more, numbers and letters, upper and lower case).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Mac OSX 10.9 (Mavericks) and D110 PhotoSmart Scanner not working together

My HP Scanning Software for my D110 PhotoSmart printer stopped working with the upgrade on my IMac from 10.6.8 (Snow Leopard) to 10.9 (Mavericks). Help! I don't want to have to use something like VueScan and abandon HP. I really need to be able to save scanned documents to disk, and right now my scanner won't let me save scanned pages.

Hello all,
I see that you are having issues scanning in MAC OX 10.9. The problem is that there are no drivers available for the D110 for Mavericks at the moment. The first link below will bring you to another page in the forums that will show you an alternate way of scanning.
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Problems-scanning-with-HP-printer-and-Maver...
This second link will take you to the download page for your printer. Keep checking back there to see if there are drivers available. There are still newer printers then yours that don't have drivers, so you will have to be patient.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4023246&
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP solutions center stopped working for photosmart d110a

After using HP Solution Center (HPSC) for scanning on my D110a via wireless connection to my Win8 laptop (all current win8 updates installed) for many months it just stopped working. The printer is recognized in HPSC but after selecting the Scan Picture button it times out with error "The scan cannot be performed because another computer is using the networked device." The extended error informations is 8, 0, [(18, -2147467259)]. I have downloaded, uninstalled and reinstalled HPSC three times and rebooted the pc and the printer each time to try and fix the problem without success. I can see the printer in the Windows Control Panel and can print to it from all networked computers in the house, just no scanning.

Hello again DocRocks,
I have a few other suggestions that we can try.
This may take some time to get all the ducks in a row but I think it may prove to be successful for us.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is connected to the wall outlet, please do a proper shut down with the use of the on/off button. This will do a semi power reset on the printer .
I am going to give you a link for Uninstalling the Printer Software. Do a complete uninstall of the software and drivers and once it is complete, please restart the computer.
When the computer is back on, disable any firewalls or anti virus protection. We don't want anything getting in the way when we do the new installation.
The next link i have for you is the HP Photosmart Full Feature Software and Drivers. Save this file to the Desktop of the computer so that it creates its own icon. This will make it easy to find when the download is complete.
While the download is taking place, we are going to move over to the printer. On the front panel of the printer use the right arrow key and go to the Setup Icon. Once in the Setup menu, use the right arrow key and go to the Wireless option and press OK. Scroll through the Wireless options until you see Restore Network Defaults. Once the defaults have been reset we are then going to run through the Wireless Setup Wizard.
The Wizard will get the printer back on to the network and you will be prompted for a user name and password.
Back on the computer the download should be complete and you can now double click on the new icon. Follow the installation instructions. You will be given connectivity options and when you choose wireless, you will be asked to type in the IP address that can now be found on the printer.
This should take care of the issues that you have been experiencing.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HT3500 Printer driver just stops working

Printer driver just stopped working. HP Photosmart c410 wifi, connected to Mini OS 10.8 and Airport. Sez "Printer is not connected" but it is. Doesn't work from other Macs on the network either.
It has worked fine up until just now. Tried printer OFF then ON. Tried to re-install driver, but I can't seem to do this. The correct driver cannot be selected.

hi
i have the same problem with the centro
did you found a solution?
farmer
Post relates to: Centro (Unlocked GSM)

What can cause desktop icons to stop working?

Every now and then the desktop icons stop working. I have to reboot the computer and then they are fine. Any idea on how to fix this?

Hi,
Try this Microsoft Fix it articles and solutions.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Speakers suddenly stopped working

my sounds suddenly stopped working. After talking to a couple of knowledgeable people, I uninstalled the Realteck audio driver, and then I had decent sound coming through the speakers ! This is for an HP desktop, a6750y
So then I tried to re-install the driver. Although the driver had the same file name, it was newer than the one previously on the system, so I re-installed it, and once again, no sound. So I uninstalled this version, but now I have no sound !!!!
I do get sound through the headphones.
here's what I installed, but it's not working.
This question was solved.
View Solution.

William, welcome to the forum.
Have you checked in "Control Panel / Sound" to assure that your sound device is selected as the default? I have had this happen to me many times over the years; especially, if I have made changes of any kind to my computer.
Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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Printhead suddenly stopped working

About 4 years ago I bought the photosmart plus b210a all-in-one and about a year later after replacing the ink cartridges as instructed for this particular model and as i had done everal times already, It suddenly stopped working. It ran the test page print fine but when i went to scan an item it wouldnt scan at all. I ran through all troubleshooting and everything pointed to a broken printhead. This simply doesnt make sense. I recently found this printer in the closet where i put it after the issue. I want to use it again but found that these printshoes can cost upwards from $50, thats almost the price i paid for the printer back then. I might as well just get another shotty printer. This printer constantly gave me problems especially since it liked to reset its network connectivity constantly. anyway i believe this issue to be the fault of hp selling a shotty product. however since i dont have the money to buy a new printer and since it was practically new when it broke itself i want to find a way to fix this. I will not pay for a print shoe that costs almost as much as the printer itself it is ridiculous and reeks of corporate greed.

Hi @queer1
I think it might be best for you to call us so we can discuss what options are available to you. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Solutions Center stopped Working on Windows 8

I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

Hey @BOWZ,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
Step 1: Uninstall your HP Software:
Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
Once the HP Software is uninstalled then reboot your computer
Step 2: Empty your Temp Files:
When your computer comes back on, reopen your Start screen and type 'Run'
Select the Run box and then type in the run box %temp% and select OK
When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
Next release Ctrl + A and select Delete on your keyboard
Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
6. Once the files in the Temp folder have been deleted then close the folder
7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
Step 3: Run an MSCONFIG Selective Startup:
Reopen your Run box again and this time type msconfig and select OK
When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
Select Disable All on the right hand side
Select Apply and OK
When prompted, restart your computer 1 more time
Step 4: Reinstall your Software and Drivers:
You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
Select Download and Run the HP installer when prompted
Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
Does Solutions Center work now?
If yes, please re-enable your Startup Services again.
How to Enable Startup Services:
Open the Run box and type msconfig and select OK
When System Configuration Utility opens select 'Normal Startup'
Select Apply and OK
Restart your computer again when prompted
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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I keep getting an error message "spooler Sub System App stopped working and was closed"

hp photosmart c3150 all-in-one
windows vista 32-bit
"spooler Sub System App stopped working and was closed"
not sure of any changes. I did reinstall the printer 3 times

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Photosmart C7200 stopped working

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