Ping not using FQDN

Hello,
I'm having an issue with one user (Windows 7 32bit, IE 9) that when he tries to ping one of our servers, for example:  ping can6800vm031.  It pings can6800vm031.abc.com instead of pinging can6800vm031.na.abc.net (abc is our company name). 
This happens for all of our servers.  If anyone else tries, it pings the correct address, .na.abc.net.  I can't find any other different with this users laptop, he's logged into the same domain, .na.abc.net, he's using the same proxy script in IE,
and he's using the same VPN connection.
This is causing all kinds of app connectivity issues through IE as it keeps going to .abc.com.  I got him around it by specifying the FQDN in IE, but I want to resolve the issue, not just patch it.
Why is it going to .abc.com instead of .na.abc.net?  Is there a setting hardcoded somewhere that I can change through the command prompt?
Any suggestions would be greatly appreciated!
Thanks,
Andre

Hello everyone and thanks for the tips!  I resolved the problem with these steps:
1. I went into each adapter (wired and wireless) under the properties for TCP/IPv4->Advanced->DNS and noticed that the suffixes were listed in an order instead of having the option above selected: Append primary and connection specific DNS suffices
and Append parent suffixes of the primary DNS suffix.
2.  After selecting those two options for both adapters, I flushed the DNS (ipconfig /flushdns).
3.  Tried a ping to the server in question to make sure it was resolving properly.
4.  Cleared the cache from IE.
5.  Restarted IE and was able to connect to the server without issue.
Thanks for everyones help!
Andre

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