Place Queue label on phoneset instead of ANI for specific call types - how is this down in IPIVR?

I am very new at IPIVR scripting so bare with me.
We have a priority Queue that bascally allows specific ANI's call (validate by 'if" function) and they proceed into the call centre by-passing up front messages and placed in a higher priority.
This VRU script as 2 "if" functions that are then given Call Types:
"if" Call.CallingLineID="***-***-****" => Call Type: PRI-CityPhone
"if" Call.CallingLindID="***-***-****"||Call.CallingID="***-****" => Call Type: Pri_Emergency911
where can I create a rule to show a label on the phoneset instead of the ANI that is calling? Can this be done (IVR or ICM script?) as we want our agents to be able to decipher from the two Call Types on this queue?
Anyone help?

Similar Messages

Help please - An email address that I rarely used several years ago got reset to someone else's apple ID in place of the email account they used to create their account. How can this happen?

A friend accused me of switching an email account that I used several years ago to send them photos on Flikr (gmail) for their Apple ID - in other words of.messing with their account. I only used the gmail account to post / send them and several other people photos on a few occasions and have not used the account since. I forgot that I had it. When this friend couldn't access their iTunes account the store discovered that the email had been reset to my very old gmail address. How is this possible? Now, they are accusing me of hacking in although no purchases were made and nothing was done with the account. Still, my reputation is at stake. Could they have done it in error? It looks bad for me. Help please.

I made up the names edward and daniel, it's not actually anyone's email address, so no need for concern.
In practice, I'm sure you're right that I would have fewer problems with a longer, more complex email address. But in principal, the problem remains. I could sign up for the Apple ID
1234.NoOneWillEverUseThisAddress.5678@gmail
and someone else could sign up for the Apple ID
1234.NoOneWillEverUseThisAddress.5678+1@gmail
and apple would have no problem with it, even though for all intents and purposes it's the same email address. So the problem is not just the ambiguity of my, to use Dahveed's words, overly simplistic and unsophisticated, email address:
there is a fundamental flaw in the way Apple links email addresses to accounts that allows for this ambiguity. If they followed the same conventions that gmail did, there would be no possibility of this problem.

Set as filter VKORG instead of KUNNR For the Mess. type DESADV T.code BD64

Hi,
I am looking to set as sales organization as a filter in the distribution model (Transaction code BD64) for the message type DESADV. So I have added an entry for the field VKORG in the transaction code BD59 as well as BD95 and I have deleted the entries for KUNNR in BD59 transaction code .
But still I am getting a message that In the ALE distribution customer model several recipient systems for IDOCs with message type DESADV and filter object type u2018KUNNRu2019.
As I am looking to remove the filter type from KUNNR value to VKORG, so could please anyone can give me some suggestions so that it will be helpful for me.
Thanks you very much in advance for your support.

> i am gonna generate parther profile automatically.
>
> so,
>
> i choose menu item "environment--> generate parter profile" using bd64 in XI to open a screen,and fill partner system,clicked execute button.
>
> but a message occurs on the screen:
>
> No message have been defined for the selection conditions in the model.
>
>
> what' s wrong with the problem?
Not sure if I catch on, did you run bd64 on XI? ... Generally, after you have created model view on sender R/3 system, you should save it. Then, chose a model view for which you want to generate a partner profile and go to the menu "environment--> generate parter profile". Then partner profile will be generated.
Regards,
Jakub

HT1918 I have a 15.00 gift card which I submitted to iTunes. I went to make a purchase and they took it off my credit card instead of accessing the gift card. How can this be changed?

How do you use a gift card when purchasing music. Gift card has been submiited to iTunes

Hi there,
You may find the article below helpful.
iTunes Store: How to redeem a code
http://support.apple.com/kb/ht1574
-Griff W.

Label display property instead of text

Dear All,
in essgbpdata~sap.com, label display property instead of label name.
Eg : Address label show like view.DetailView.TransparentContainer_1.Form_Of_Address.text: in ESS portal
Kindly help me.
thanks & regards
Ganesh

Hello Ganesh
Is all the lables are you seeing dynamic or static for other UI Element in the Details View?
Looks like Label is coming dynamically. can you elobarate your issue?
BR
SS

Need ANI details of calls landing during Out of business hours

Hello All,
Our Contact Center management has raised a new requirement to report with the ANI details of calls landing at any skill groups during put of business hours.
Options that we have is
1. Webview report - Call Type 22 and 23
But in this, If we specify put of business timings and generate the report it will give the number of calls and not its ANI.
2. Call detail report from our custom report application.
Here the problem is, this report will give details of calls landing during business hours alone. The reason is that only the calls that utilizes VXML ports in CVP gets to this custom report. The calls coming in during of hours is handled at ICM level and to play the out of office hours prompt it utilizes CVP port not VXML and terminates the call.
Is there any way to get this ANI details without having to modify this custom report much. Please assist in this. Let me know if you need any more details.

That's pretty strange.
Let's just see how you are doing this. Once you detect the out of hours situation in your Routing Script (either by checking a Global variable refreshed by an Admin script or by having a Time of Day node directly in the routing script), do you set a Call Type?
Then after setting the call type, I assume you play a CVP message and Release the call. Correct?
When you query the TCD on this call type you should only see your after hours calls. Let's look at one of the calls.
You should see two rows in the TCD, one with the DNIS of your number on the gateway, or from the PSTN carrier, and one with the VRU transfer label (say 8111111111) - maybe that's in the DigitsDialed column, I'm not in front of an HDS database and can't check. This is all you should see for a call that comes out of hours.
Both these legs should have the same RouterCallKey with different RouterCallKeySequenceNumbers.
Do you see this?
What is happening with another call at a similar time with a different RouterCallKey ? That doesn't make sense.
Maybe you could do a query and show us the output?
Regards,
Geoff

Hi all, I upgraded my MBP to Lion , but on the screen where i need to type my password, click on my photo and it does not appear the place for me to type my password and it stay stuck there. Can anyone solve this problem for me?

Hi all, I upgraded my MBP to Lion , but on the screen where i need to type my password, click on my photo and it does not appear the place for me to type my password and it stay stuck there. Can anyone solve this problem for me?

Reboot the machine holding Command and r keys down, you'll boot into Lion Recovery Partition
In there will be Disk Utility, use that to select your Lion OS X Partition and Repair Permissions.
After that is done reboot the machine and see if you can log in.
If not repeat the above steps to get into Lion Recovery, get online and reinstall Lion again, it will overwrite the installed version and hopefully after that it wil work.
Reboot and try again.
If not follow my steps to create a Snow Leopard Data Recovery drive, then option boot from it and grab a copy of your files off the machine.
Then reinstall all your programs onto the external drive like setting up a new machine, then use Disk Utility to erase the entire internal boot drive (select the drive media on the far left, not the partiton slightly indented) format Option: GUID , 1 partition OS X Extended and then use Carbon Copy Cloner to clone the external to the newly formatted internal drive. Once that is finished reboot and disconnect the external drive.
Once you go that, boot into Snow Leopard and update to 10.6.8, use the AppStore and option click on Purchases and download Lion again and install.
Lots of work, but there is no Lion disks.
https://discussions.apple.com/message/16276201#16276201

When I create a New Folder (on the desktop or in Finder), the system uses the Generic Document Icon instead of the Generic Folder Icon. How can I change this back?

When I create a New Folder (on the desktop or in Finder), the system uses the Generic Document Icon instead of the Generic Folder Icon. How can I change this back?
All of a sudden I noticed that most of the folders on my computer were no longer using the folder icon, but the generic document icon. I had to manually change back the icon being used by opening Get Info for each folder and copying and pasting the generic folder icon from some folders that remained unchanged. Now whenever I create a New Folder (right click -> "New Folder"), the icon that shows up is the generic document icon (white page with top right corner turned down). And I have to manually change it so it shows up as a folder in Finder or on my desktop. I don't know why or how this switch happened. All of the folders now on my computer look ok, but I need to change the default so when I create a New Folder it uses the correct icon.
I have also Forced Relaunch of my Finder and rebooted the system. I downloaded Candybar but am not sure what will fix anything, so I haven't proceeded.
Anyone know how I can do this? Thanks.

Anyone?

Osx 10.7.4 safari 6.0 when I add a new bookmark to the "bookmarks menu" it is added somewhere in the middle instead of at the end of the list. this just started a few days ago after an update. Has anyone else noticed this?.

osx 10.7.4 safari 6.0 When I add a new bookmark to the "bookmarks menu" it is added somewhere in the middle instead of at the end of the list. This just started a few days ago after an update. Has anyone else noticed this?.

Just for those who are interested, this is what cleared the "bookmark menu" trbl I had.
Open System Preferences > iCloud
Deselect the box next to Bookmarks, then reselect it.
Quit and relaunch Safari. Try a bookmark again.

How to block calls based ANI for individual user?

I want to know how to block calls based on ANI for individual user in CUCM? Lets say if the individual wants to block calls from certain number.
Malicious call id - softkey will not work for our purpose.
calls come to cucm via mgcp gateway. cucm 9.x
thanks,

How to block calls has been asked hundreds, and hundreds of times at CSC, a simple search would have provided you with all the necesarry information. Please search before you ask
https://supportforums.cisco.com/docs/DOC-19628
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Since installing the last iPhoto update sharing a photo via e-mail opens a google e-mail format instead of an Apple Mail format. How can I get the Apple Mail format to come up when I click on share?

Since installing the last iPhoto update sharing a photo via e-mail opens a google e-mail format instead of an Apple Mail format. How can I get the Apple Mail format to come up when I click on share?

iPhoto preferences - set the email client to Mail
LN

I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I

I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I solve this problem? Once paid for a program incomplete. I also liked that the AppStore itself had a button to reinstall programs already bought, because it is very hard to understand how to do this in the store, only option is to install and hide purchase, and how do I reinstall, attention'm talking about reinstalling a computer mac, not an ipad or iphone.
Thank you.

Prodesigntools.com , go ahead and download the software from there and use your serial number to serialize it.

I had to restore my iPhone 4s and now my recent calls show only phone numbers instead of the contact's name. How can I restore the names to my recent calls list?

I had to restore my iPhone 4s and now my recent calls show only phone numbers instead of the contact's name. How can I restore the names to my recent calls list?

Are the contact details in your contacts app, the phone app uses the contact app to put names against telephone numbers.

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

Hey kristiac,
Thanks for the question. If I understand correctly, you have no service on the iPhone. I would recommend that you read this article, it may be able to help the issue.
If you can't connect to a cellular network or cellular data - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Since I downloaded the new update on my iphone 4s I no longer see the delivered message under my text when sent. Also the message is green instead of blue. Does anybody know how to fix this?

Since I downloaded the new update on my iphone 4s I no longer see the delivered message under my text when sent. Also the message is green instead of blue. Does anybody know how to fix this?

You are sending SMS messages. iMessages are blue. Go to Settings>>Messages>>iMessage ON.

Place Queue label on phoneset instead of ANI for specific call types - how is this down in IPIVR?

Similar Messages

Maybe you are looking for