Please help - direct debit increased by 100%, canc...
Dear all,
Any assistance with this problem would be massively appreciated. I'll try to keep this as simple as possible but as usual it's a long story.
We previously lived in rented property and used BT Infinity Option 2 with unlimited evening and weekend calls.
We have just purchased our first home and arranged to transfer the service with us. I was informed that there would be no fee to install a line as we had an existing contract. An appointment was made for an Openreach engineer to install infinity at the new address on October 10th, 8am - 1pm. Our service at the previous address was stopped from October 1st when we moved out/in.
Shortly before, I had an SMS message and a phonecall indicating a problem with the order. I rang and spoke to various people and it seemed that the problem was transferring the line from Sky (whom the previous owners had used). Eventually the gentleman at BT informed me that they would find a workaround and that everything should still be on for 10th October. I was also informed that we would not pay for broadband, line rental or calls for any downtime (i.e. 1st October to 10th if everything had stayed on track).
At 1.30 pm on 10th, I rang my partner (who had taken a day off work for the appointment). No engineer had visited. I logged onto 'My BT' and it said that a visit was no longer necessary as the line could be activated remotely. I considered that this could not be correct as from experience Infinity demanded a new faceplate and the fibre modem which we didn't have.
I then spent an hour on the phone trying to sort it out. The first staff member did not understand my point about the fibre installation. The second then informed me that there was a fault on the line and a new order was necessary (not reflected at all online). At this point I had completely pushed my lunch break to the limit and had to ask them to call my partner.
My first gripe is that after my partner took a valuable day off work nobody bothered to contact us to say that the visit was cancelled.
My partner informed me that a new appointment had been booked for 30th October. However, the order was to be expedited and we were due a phonecall on Friday 10th October to arrange a different and sooner appointment. The appointment for 30th now showed on 'My BT' under the orders section, replete with a £130 installation charge I was told we wouldn't have to pay.
Nobody called. We rang back on Saturday 13th and spent a long time on the phone to various departments, having to repeat security questions and tell our story over and over again. We eventually decided that we would simply like to cancel. The cancellation section then tried to scare me with cancellation charges and tranferred me to the orders department to try to speed things up and cancel.
At that point I was transferred to an orders section, somebody said 'hello' and then I was instantly on hold for 10 minutes (I hung up, slightly offended). I also spoke to a gentleman named Omar who completely failed to provide an explanation for the £130 charge but I left the call with the impression that he thought it was all my fault.
We decided that enough was enough now and we rang cancellations again. We actually spoke to a very helpful lady who informed us that cancellation would actually only cost circa £44 (much less than it would cost to stay!) and offered to waive the installation charge if we stayed. If all staff were as good as this person we may have considered it, but alas it was too little too late. The staff member cancelled our order and informed us we must wait 24 hours before the contract could be cancelled on the system so we would need to ring back.
On Monday 15th October, I managed to check my bank account (not easy without broadband) and found that my regular direct debit of £49 had gone out, but has been increased to £97.50! On My BT it states that £49 is adequate. Furthermore, my bill is in debit by approx £1.60 so what on earth can have happened to necessitate a nearly 100% increase? My first mortgage instalment is over two months' the usual payment and represents virtually my entire monthly wage so to lose £100 is actually quite financially devastating.
We have just finished cancelling our service. The staff were not able to adequately explain the direct debit or clarify when a refund will be paid and how much, and we have really lost the spirit to keep trying to resolve this through a call centre.
Does anybody have any suggestions as to how to effectively progress this as a complaint as the contact centre staff seem completely incapable of assisting with these problems. I consider that the following really needs to be accounted for:
1. I need it confirming that the cancellation charges will be as stated and not more.
2. I understand that cancellation fees are a pro-rata'd sum of the remaining months - we would have been without service for the entire month of October so I do not consider it fair that I should have to pay anything for October.
3. I wish to get an explanation and apology for the large sum of money which has been taken from my bank account. Of course I fully expect that cancellation charges can be off set against this but it really isn't acceptable that this has happened in the first place and then no explanation given.
4. Further to this, I need some money back! BT call centre staff were unable or unwilling to tell me when this will happen. I will shortly be paying overdraft fees and interest on this money; to be honest given all of the above I really feel BT should consider refunding me the entire £97.50 and waiving any cancellation fees, but realistically I know the chances of this happening are slim.
Thanks for any suggestions in advance,
Chris
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Help, direct debit options changed without my cons...
help, Any ideas how to get through to some in BT security time in UK ? Recieved an email to say "Thanking me for setting up a direct debit and that you are taking £xxxx from my account in 8days !" As I already have a debit debit for many years with you have not authorised you to take this payment I'm a little alarmed" BT call centre have advised me that I have requested " Whole Bill Direct Debit", but I haven't. They then advised someone in my family has, but that is not possible as it's only me. I have asked if my account has been hacked but they just say I requested this change. My direct debit has been changed from a fixed payment to "Whole Bill Direct Debit". I am quite alarmed, the call centre do not understand or ignorning what I am saying. Has my account been hacked or is this an error on BT's part ?
It's very unlikely that anybody would bother to hack into your account just to change the way you pay your bills. They would have nothing to gain by doing so.
Much more likely, it's some misunderstanding. Have you changed anything about your account recently that may have prompted BT to change your billing? BT have a nasty habit of combining changes to one service with changing something else that's apparently unrelated.
If it's really necessary, you can always cancel the direct debit with your bank. But that will leave the bill unpaid, so that could just cause more problems than it solves. Better to contact BT, and be more insistant that they tell you who made the changes, when they did it and why.
I don't suppose it's any help to you, but many of us on this forum much prefer Whole Bill Direct Debit anyway. You just pay what you owe every month, rather than paying some arbitrary figure that BT plucked out of thin air. -
Please help me to increase the performance of the query
Hello
I am not an oracle expert or developer and i have a problem to resolve.
Below is the query and explaiation plan and seeking the help to improve the performance of the query.
Our Analysis,
The query runs good,takes less one minute and fetches the results but during peak time it takes 8 minutes
Require anyone suggestion's to improve the query.
The query is generated from the Microsft dll so we dont have SQL code and require some help on tuning the tables.
If tuning the query improves then also fine please suggest for that also.
Enviroment: Solaris 8
DB : oracle 9i
(SELECT vw.dispapptobjid, vw.custsiteobjid, vw.emplastname, vw.empfirstname,
vw.scheduledonsite AS starttime, vw.appttype, vw.latestart,
vw.endtime, vw.typetitle, vw.empobjid, vw.latitude, vw.longitude,
vw.workduration AS DURATION, vw.dispatchtype, vw.availability
FROM ora_appt_disp_view vw
WHERE ( ( vw.starttime >=
TO_DATE ('2/12/2007 4:59 PM', 'MM/DD/YYYY HH12:MI AM')
AND vw.starttime <
TO_DATE ('2/21/2007 3:59 PM', 'MM/DD/YYYY HH12:MI AM')
OR vw.endtime >
TO_DATE ('2/12/2007 4:59 PM', 'MM/DD/YYYY HH12:MI AM')
AND vw.endtime <=
TO_DATE ('2/21/2007 3:59 PM', 'MM/DD/YYYY HH12:MI AM')
OR ( vw.starttime <=
TO_DATE ('2/12/2007 4:59 PM', 'MM/DD/YYYY HH12:MI AM')
AND vw.endtime >=
TO_DATE ('2/21/2007 3:59 PM', 'MM/DD/YYYY HH12:MI AM')
UNION
(SELECT 0 AS dispapptobjid, emp.emp_physical_site2site AS custsiteobjid,
emp.last_name AS emplastname, emp.first_name AS empfirstname,
TO_DATE ('1/1/3000', 'MM/DD/YYYY') AS starttime, 'E' AS appttype,
NULL AS latestart, NULL AS endtime, '' AS typetitle,
emp.objid AS empobjid, 0 AS latitude, 0 AS longitude, 0 AS DURATION,
'' AS dispatchtype, 0 AS availability
FROM table_employee emp, table_user usr
WHERE emp.employee2user = usr.objid AND emp.field_eng = 1 AND usr.status = 1)
ORDER BY empobjid, starttime, endtime DESC
Operation Object Name Rows Bytes Cost Object Node In/Out PStart PStop
SELECT STATEMENT Optimizer Mode=HINT: ALL_ROWS 23 K 11312
SORT UNIQUE 23 K 3 M 11140
UNION-ALL
VIEW ORA_APPT_DISP_VIEW 17 K 3 M 10485
UNION-ALL
CONCATENATION
NESTED LOOPS OUTER 68 24 K 437
NESTED LOOPS 68 23 K 369
NESTED LOOPS OUTER 68 25 K 505
NESTED LOOPS OUTER 68 24 K 505
NESTED LOOPS 68 23 K 369
NESTED LOOPS 68 22 K 369
NESTED LOOPS OUTER 68 22 K 369
NESTED LOOPS 19 6 K 312
NESTED LOOPS 19 5 K 312
HASH JOIN 19 5 K 293
NESTED LOOPS 19 5 K 274
NESTED LOOPS 19 4 K 236
NESTED LOOPS 19 4 K 198
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 4 K 160
NESTED LOOPS OUTER 19 1 K 103
NESTED LOOPS OUTER 19 2 K 103
NESTED LOOPS OUTER 19 2 K 103
TABLE ACCESS BY INDEX ROWID TABLE_DISPTCHFE 19 1 K 46
INDEX RANGE SCAN GSA_SCHED_REPAIR 44 3
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22 3
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28 3
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_CASE 1 30 2
INDEX UNIQUE SCAN CASE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_SITE 1 12 2
INDEX UNIQUE SCAN SITE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_ADDRESS 1 12 2
INDEX UNIQUE SCAN ADDRESS_OBJINDEX 1 1
TABLE ACCESS FULL TABLE_EMPLOYEE 1 34 1
INDEX UNIQUE SCAN SITE_OBJINDEX 1 6 1
INDEX UNIQUE SCAN USER_OBJINDEX 1 6
TABLE ACCESS BY INDEX ROWID TABLE_X_GSA_TIME_STAMPS 4 48 3
INDEX RANGE SCAN GSAIDX_TS2DISP 1 2
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
TABLE ACCESS BY INDEX ROWID TABLE_MOD_LEVEL 1 12 1
INDEX UNIQUE SCAN MOD_LEVEL_OBJINDEX 1
INDEX UNIQUE SCAN PART_NUM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN SUBCASE_OBJINDX 1 6 1
NESTED LOOPS OUTER 68 25 K 505
NESTED LOOPS OUTER 68 24 K 505
NESTED LOOPS OUTER 68 24 K 437
NESTED LOOPS 68 23 K 369
NESTED LOOPS 68 23 K 369
NESTED LOOPS 68 22 K 369
NESTED LOOPS OUTER 68 22 K 369
NESTED LOOPS 19 6 K 312
NESTED LOOPS 19 5 K 312
NESTED LOOPS 19 5 K 293
NESTED LOOPS 19 5 K 274
NESTED LOOPS 19 4 K 236
NESTED LOOPS 19 4 K 198
NESTED LOOPS OUTER 19 4 K 160
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 2 K 103
NESTED LOOPS OUTER 19 2 K 103
NESTED LOOPS OUTER 19 1 K 103
TABLE ACCESS BY INDEX ROWID TABLE_DISPTCHFE 19 1 K 46
INDEX RANGE SCAN GSA_SCHED_REPAIR 44 3
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22 3
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28 3
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_CASE 1 30 2
INDEX UNIQUE SCAN CASE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_SITE 1 12 2
INDEX UNIQUE SCAN SITE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_ADDRESS 1 12 2
INDEX UNIQUE SCAN ADDRESS_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_EMPLOYEE 1 34 1
INDEX UNIQUE SCAN EMPLOYEE_OBJINDEX 1
INDEX UNIQUE SCAN SITE_OBJINDEX 1 6 1
INDEX UNIQUE SCAN USER_OBJINDEX 1 6
TABLE ACCESS BY INDEX ROWID TABLE_X_GSA_TIME_STAMPS 4 48 3
INDEX RANGE SCAN GSAIDX_TS2DISP 1 2
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN SUBCASE_OBJINDX 1 6 1
TABLE ACCESS BY INDEX ROWID TABLE_MOD_LEVEL 1 12 1
INDEX UNIQUE SCAN MOD_LEVEL_OBJINDEX 1
INDEX UNIQUE SCAN PART_NUM_OBJINDEX 1 6
NESTED LOOPS OUTER 68 25 K 505
NESTED LOOPS OUTER 68 24 K 505
NESTED LOOPS OUTER 68 24 K 437
NESTED LOOPS 68 23 K 369
NESTED LOOPS 68 23 K 369
NESTED LOOPS 68 22 K 369
NESTED LOOPS OUTER 68 22 K 369
NESTED LOOPS 19 6 K 312
NESTED LOOPS 19 5 K 312
NESTED LOOPS 19 5 K 293
NESTED LOOPS 19 5 K 274
NESTED LOOPS 19 4 K 236
NESTED LOOPS 19 4 K 198
NESTED LOOPS OUTER 19 4 K 160
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 3 K 160
NESTED LOOPS OUTER 19 2 K 103
NESTED LOOPS OUTER 19 2 K 103
NESTED LOOPS OUTER 19 1 K 103
TABLE ACCESS BY INDEX ROWID TABLE_DISPTCHFE 19 1 K 46
INDEX RANGE SCAN GSA_REQ_ETA 44 3
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22 3
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 22
INDEX RANGE SCAN GSA_COMDFE 1 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28 3
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_COMMIT_LOG 1 28
INDEX RANGE SCAN IND_CASE_COMMIT2CASE 2 2
TABLE ACCESS BY INDEX ROWID TABLE_CASE 1 30 2
INDEX UNIQUE SCAN CASE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_SITE 1 12 2
INDEX UNIQUE SCAN SITE_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_ADDRESS 1 12 2
INDEX UNIQUE SCAN ADDRESS_OBJINDEX 1 1
TABLE ACCESS BY INDEX ROWID TABLE_EMPLOYEE 1 34 1
INDEX UNIQUE SCAN EMPLOYEE_OBJINDEX 1
INDEX UNIQUE SCAN SITE_OBJINDEX 1 6 1
INDEX UNIQUE SCAN USER_OBJINDEX 1 6
TABLE ACCESS BY INDEX ROWID TABLE_X_GSA_TIME_STAMPS 4 48 3
INDEX RANGE SCAN GSAIDX_TS2DISP 1 2
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN GBST_ELM_OBJINDEX 1 6
INDEX UNIQUE SCAN SUBCASE_OBJINDX 1 6 1
TABLE ACCESS BY INDEX ROWID TABLE_MOD_LEVEL 1 12 1
INDEX UNIQUE SCAN MOD_LEVEL_OBJINDEX 1
INDEX UNIQUE SCAN PART_NUM_OBJINDEX 1 6
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HASH JOIN 16 K 2 M 5812
HASH JOIN 16 K 2 M 5286
TABLE ACCESS FULL TABLE_EMPLOYEE 13 K 441 K 28
HASH JOIN 16 K 1 M 5243
TABLE ACCESS FULL TABLE_SCHEDULE 991 11 K 2
HASH JOIN OUTER 16 K 1 M 5240
HASH JOIN OUTER 16 K 1 M 3866
HASH JOIN OUTER 16 K 1 M 450
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TABLE ACCESS FULL TABLE_GBST_ELM 781 14 K 2
TABLE ACCESS FULL TABLE_APPOINTMENT 16 K 822 K 41
INDEX FAST FULL SCAN CASE_OBJINDEX 1 M 6 M 201
TABLE ACCESS FULL TABLE_SITE 967 K 11 M 3157
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INDEX FAST FULL SCAN SITE_OBJINDEX 967 K 5 M 221
INDEX UNIQUE SCAN USER_OBJINDEX 1 6
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TABLE ACCESS FULL TABLE_USER 6 K 51 K 21
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First-off, it appear that you are querying a view. I would redo the auery against the base table.
Next, look at a function-based index for the DATE column. Here are my notes:
http://www.dba-oracle.com/t_function_based_indexes.htm
http://www.dba-oracle.com/oracle_tips_index_scan_fbi_sql.htm
Also, make sure you are analyzed properly with dbms_stats:
http://www.dba-oracle.com/art_builder_dbms_stats.htm
And histograms, if appropriate:
http://www.dba-oracle.com/art_builder_histo.htm
Lasty, look at increasing hash_area_size or pga_aggregate_tagtet, depending on your table sizes:
http://www.dba-oracle.com/art_so_undocumented_pga_parameters.htm
Hope this helps. . . .
Donald K. Burleson
Oracle Press Author -
PLEASE HELP ME WITH INCREASING RAM
Because of a problem with installing Leopard on my
iMac OS X Version 10.4.11 , Processor 1.8 GHz Power PC G5 and 256 MB.
I received the following advise from another section in the Forum:
OK first thing I see is that you're in the wrong forum. This is for the G4 Flat Panel.
However, everything we've talked about would apply to the G5s.
Now that I see your specs my first impression is that the RAM is at the bare minimum. I would expect Tiger to run like crap w/ that amount of RAM and I'm suprised that Apple didn't tell you that when you did the upgrade. I'm here on vacation and my Folks' old slot iMac only had 512 RAM in it an it was real doggy. I bumped it to 768 and it's a lot better.
So I would increase the RAM to at least 768 MB (256 +512) 1 GB would be lots better.
Move this discussion over to the G+5 Forum and see if anyone there can help you.
My question now is the following:
Since it is very difficult for me to get my Mac to an Apple Store to have the work done professionally,I was hoping that someone out there could tell me if I can install extra RAM
myself.I never did any internal work on any of my Mac's but I am very handy and I am good in following instructions to the letter. All I need is for some Expert to help me.
Thank you
GEGTechnically, you're still in the wrong forum. This is for the PowerMac G5, not the iMac G5. However, we'll see what we can do for you.
The iMac G5 DIY (Do-It-Yourself) Instructions have a manual for installing additional memory. It's really quite simple - all you need is a Phillips #2 screwdriver.
With only 256 MB of RAM, you're definitely causing your machine to run much slower than it's capable of. I don't know what type of work you do on your machine, but you can upgrade to the maximum RAM for your machine (2 GB) for about $76 from OWC. -
Please help! How to increase font size in RemoteApp?
I have weak-sighted user.
There is some RemoteApp running on Windows Server 2008 R2 Standatd x64.
I need to increase scale of fonts to 125% and use 120 dpi fonts for this user.
But increasing scale of fonts disabled on RDP Session.
Option to use 120 dpi font doesn't exist.
On Windows Server 2003 I can locally increase scale and dpi and this apply for RDP sessions of all users.
If I locally increase font scale on Windows 2008 R2 this doesn't apply on RDP Session.
I tried to use desktop customisation to increase fonts of Windows Title, Menu and etc for this user. But I can't increase system fonts on dialogs.
Please help me to increase font size for my RemoteApp.This is an old thread, but the problem persists on W.Server R2
Interestingly, as Microsoft removed this functionality to solve this problem, wich in my case, with thin client's connected to the server, the problem is aggravated.
It seems that there is not the slightest intention to solve this problem by Microsoft, since it is understood that each end-user settings, is completely independent of the configuration that should be the default Server or System Confg.
Jesus..!! -
I recently purchased an app. from iTunes that was on a monthly direct debit subscription. Despite trying to following directions from iTunes to cancel it - I am getting no where. Seem to be going around in circles. Can any one help with some straightforward directions on how to do this please?
See here:
http://support.apple.com/kb/HT4098 -
Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you. -
Unjustified increase in Direct Debit
My current charges are £3.36 per quarter, my direct debit was £1.50 per month - enough to cover the charges and increase my current credit.
How on earth does your system justify an increase of direct debit from £1.50 to £12.00 per month when my credit balance is increasing month by month? While this is a small amount and "it will be reviewed ...", this is exactly the sort of thing that puts customers off and causes them to change to a more sensible supplier. Please get your act together.Hi Johnson_woodbine,
Thanks for the post and welcome to the forum.
I am sorry that your direct debit has increased, I presume that you pay by the monthly payment plan direct debit. Not to sure why you would see such an increase without taking a look at your account.
Can you please drop me an email to [email protected], include your BT account details and the link to this thread. I will explain why there has been an increase.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Credit memo or debit memo e-mail notifications please help
Dear Experts
when we short pay a vendor for coding wrong tax code and wrong tax number. we will automatically short pay them. So the requirement is to send a notification when we are short paying them. Doesn't it follow the cr or dr memo process if there is short or over payment to the vendor? This can be a po based on non-po based invoice.
what is the normal business process in such cases. Is there SAP sandard notifications available?
I also saw some messages on sending payment notifiations via business event 00002040. how does the event identify that a payment has been made on invoice? it doesn't look payr or regup tables ..
Can some one please help me
Edited by: Sri on Aug 11, 2011 12:27 AMHi,
Assume if you had procured 10 material for Rs 100/- for which all transcation such as GR, Invoice Posting and payment has done,
after that if you wants to send say 1 material which is to be deffective and to be returned to vendor. In this case you follows as below
For your case,
1. Create return p.o for 1 qty - Tick in the PO return
2. Do MIGO - 161 mvmt for 1 qty System automatically picks up the Movt type 161 which reduces stock upon doing Migo.
3. Create & post excise Invoice using J1IS with reference to material document which results in reversing the Excise duies which was earlier captured.
4. Raise credit Memo using MIRO.- Results in reversing the Amount which was already paid to vendor.
Now coming to your case as you had asked for Debit Memo which will not come in the procurement, in procurement you have only 4 option
1) Invoice:
2) Credit MEMO:
3) Subsequent debit
4) Subsequent credit
Hope this helps U -
Various Direct Debit and Billing Help Needed
FAILURE TO DELIVER BILL IN PAPER FORMAT: Firstly when I discovered that my account number was encrypted in the email and that I could not pay the bill online, without having the whole account number in full - I contacted BT who told me that they would post my bill and it would arrive in paper form. A week later, no sign of it so phoned again and again I was told that another paper copy would be sent out - waited another week - still no sign! Got a reminder email that my bill had not been paid - doh! I knew that but I was trying to get that sorted out! So phoned again today and the guy in India or wherever the heck he is, told me that he would setup a profile on BT.com for me and this would allow me to pay online.
TEMPORARY ACCESS TO BT.COM?: The email address which this member of staff had set up on BT.com for me was identical to my old btinternet.com account minus a number! The new email address with this new account is somewhat different and when I try to edit simple information on the profile page, it does not allow me to do so. Can anyone explain why?
UNABLE TO SET UP DIRECT DEBIT: I log-in to My BT (whether it's temp. access or not) and then click on Bills and Payments but instead of more options I get a graphic which has got "Ugrade to an online account" on one side and "Help with Billing and Payments" on the other side. When I click on "see all billing and payments help" nothing happens and in fact NONE of the links work.
Would it be the better idea to re-register with BT.com and this time put the correct BT email address in, the one that i was given with this account - see if it works that way?
PLEASE HELP!!!This is essentially a customer to customer help forum; I could make one or two suggestions which might explain things but would be equally likely to complicate the matter. It all looks a bit messy and you need to get BT's help in sorting it out. The moderators who oversee this forum are jolly good at that and you can contact them here: Contact BT Care Team.
They are busy and may take a few days to respond but will contact you by email or phone, and will have access to your account in order to put things straight.
[Edit: My daughter turned up in the middle of writing this and by the time I posted it KB had replied in similar vein.]
You can click the white star next to this message if you think it was helpful. -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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I followed all the directions to get Firefox 8 to work with my Norton 360, but nothing has worked. Is there anything else I can do? I didn't know there was an issue when I first upgraded to Firefox 8 so didn't choose the Norton plug ins immediately so I uninstalled Firefox hoping to be able to do it correctly when I Downloaded it again. Unfortunately it didn't ask me any thing regarding Norton so I went to Plug ins as directed to Enable Norton 360's plug ins, but none were listed.
What can I do now? I LOVE Firefox! If we can't make it work I'll be stuck with Internet Explorer which I do not care for at all!
I need to have Norton Security to protect my computer. Please help me find a solution to this problem ASAP.
Thank you,
Susan L Woods
[email protected]Hi Susie, I use Norton 360 and have the latest Firefox 8 installed is working fine for me. Firefox 8 support for [http://community.norton.com/t5/Norton-360/Firefox-8-Support-for-Norton-Toolbar/td-p/581640 Norton Toolbar] was released on Nov 8th. Install the appropriate add-ons based on the version of Norton 360 you're using (see official Norton link above). Hope this helps.
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In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.
Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps. -
I downloaded about 100 cds to my library and I can no longer view the downloaded artwork it's shows a black picture or blank. How can I get the artwork back? Please help! Thank you.
Hi- apparently I also had a similar moment of madness and thought that 'freeride games' would be fun. Well, so much for that! It added a ton of things to my tool bar, I would like to uninstall it, any suggestions for this one?
thanks :) -
I have updated software on itunes and my iphone4 and at least 100 of my songs in itunes will no longer play or sync on to my iphone. They all have an exclamation mark! to the left of the song title in the library. Please help!
Read the threads over on the right under the heading of More Like This
Allan
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