Help, direct debit options changed without my cons...

help,   Any ideas how to get through to some in BT security time in UK ?   Recieved an email to say  "Thanking me for setting up a direct debit and that you are taking £xxxx from my account in  8days !" As I already have a debit debit for many years with you have not authorised you to take this payment I'm a little alarmed"   BT call centre have advised me that I have requested " Whole Bill Direct Debit", but I haven't. They then advised someone in my family has, but that is not possible as it's only me. I have asked if my account has been hacked but they just say  I requested this change.   My direct debit has been changed from a fixed payment to "Whole Bill Direct Debit".    I am quite alarmed, the call centre do not understand or ignorning what I am saying. Has my account been hacked or is this an error on BT's part ?            

It's very unlikely that anybody would bother to hack into your account just to change the way you pay your bills.  They would have nothing to gain by doing so.
Much more likely, it's some misunderstanding.  Have you changed anything about your account recently that may have prompted BT to change your billing?  BT have a nasty habit of combining changes to one service with changing something else that's apparently unrelated.
If it's really necessary, you can always cancel the direct debit with your bank.  But that will leave the bill unpaid, so that could just cause more problems than it solves.  Better to contact BT, and be more insistant that they tell you who made the changes, when they did it and why.
I don't suppose it's any help to you, but many of us on this forum much prefer Whole Bill Direct Debit anyway.  You just pay what you owe every month, rather than paying some arbitrary figure that BT plucked out of thin air.

Similar Messages

  • Please help - direct debit increased by 100%, canc...

    Dear all,
    Any assistance with this problem would be massively appreciated. I'll try to keep this as simple as possible but as usual it's a long story.
    We previously lived in rented property and used BT Infinity Option 2 with unlimited evening and weekend calls.
    We have just purchased our first home and arranged to transfer the service with us. I was informed that there would be no fee to install a line as we had an existing contract. An appointment was made for an Openreach engineer to install infinity at the new address on October 10th, 8am - 1pm. Our service at the previous address was stopped from October 1st when we moved out/in.
    Shortly before, I had an SMS message and a phonecall indicating a problem with the order. I rang and spoke to various people and it seemed that the problem was transferring the line from Sky (whom the previous owners had used). Eventually the gentleman at BT informed me that they would find a workaround and that everything should still be on for 10th October. I was also informed that we would not pay for broadband, line rental or calls for any downtime (i.e. 1st October to 10th if everything had stayed on track).
    At 1.30 pm on 10th, I rang my partner (who had taken a day off work for the appointment). No engineer had visited. I logged onto 'My BT' and it said that a visit was no longer necessary as the line could be activated remotely. I considered that this could not be correct as from experience Infinity demanded a new faceplate and the fibre modem which we didn't have.
    I then spent an hour on the phone trying to sort it out. The first staff member did not understand my point about the fibre installation. The second then informed me that there was a fault on the line and a new order was necessary (not reflected at all online). At this point I had completely pushed my lunch break to the limit and had to ask them to call my partner.
    My first gripe is that after my partner took a valuable day off work nobody bothered to contact us to say that the visit was cancelled.
    My partner informed me that a new appointment had been booked for 30th October. However, the order was to be expedited and we were due a phonecall on Friday 10th October to arrange a different and sooner appointment. The appointment for 30th now showed on 'My BT' under the orders section, replete with a £130 installation charge I was told we wouldn't have to pay.
    Nobody called. We rang back on Saturday 13th and spent a long time on the phone to various departments, having to repeat security questions and tell our story over and over again. We eventually decided that we would simply like to cancel. The cancellation section then tried to scare me with cancellation charges and tranferred me to the orders department to try to speed things up and cancel.
    At that point I was transferred to an orders section, somebody said 'hello' and then I was instantly on hold for 10 minutes (I hung up, slightly offended). I also spoke to a gentleman named Omar who completely failed to provide an explanation for the £130 charge but I left the call with the impression that he thought it was all my fault.
    We decided that enough was enough now and we rang cancellations again. We actually spoke to a very helpful lady who informed us that cancellation would actually only cost circa £44 (much less than it would cost to stay!) and offered to waive the installation charge if we stayed. If all staff were as good as this person we may have considered it, but alas it was too little too late. The staff member cancelled our order and informed us we must wait 24 hours before the contract could be cancelled on the system so we would need to ring back.
    On Monday 15th October, I managed to check my bank account (not easy without broadband) and found that my regular direct debit of £49 had gone out, but has been increased to £97.50! On My BT it states that £49 is adequate. Furthermore, my bill is in debit by approx £1.60 so what on earth can have happened to necessitate a nearly 100% increase? My first mortgage instalment is over two months' the usual payment and represents virtually my entire monthly wage so to lose £100 is actually quite financially devastating.
    We have just finished cancelling our service. The staff were not able to adequately explain the direct debit or clarify when a refund will be paid and how much, and we have really lost the spirit to keep trying to resolve this through a call centre.
    Does anybody have any suggestions as to how to effectively progress this as a complaint as the contact centre staff seem completely incapable of assisting with these problems. I consider that the following really needs to be accounted for:
    1. I need it confirming that the cancellation charges will be as stated and not more.
    2. I understand that cancellation fees are a pro-rata'd sum of the remaining months - we would have been without service for the entire month of October so I do not consider it fair that I should have to pay anything for October.
    3. I wish to get an explanation and apology for the large sum of money which has been taken from my bank account. Of course I fully expect that cancellation charges can be off set against this but it really isn't acceptable that this has happened in the first place and then no explanation given.
    4. Further to this, I need some money back! BT call centre staff were unable or unwilling to tell me when this will happen. I will shortly be paying overdraft fees and interest on this money; to be honest given all of the above I really feel BT should consider refunding me the entire £97.50 and waiving any cancellation fees, but realistically I know the chances of this happening are slim.
    Thanks for any suggestions in advance,
    Chris

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Compression options changed without any warning.

    Recently I went to export my latest artistry using quicktime conversion only to discover that the export options have completely changed without me ever doing anything to make them change. Now the Sorenson 3 scheme is missing from the menu and I have no clue why. It's a terrible thing since all of my Vj clips are in this format.
    What do I do? How do I get it back? GRR! These are the types off things that make me wish I had become a farmer instead of a video producer.

    Hmmmm. It is off. as far as I can tell. Looking at the software update window from the System Preferences menu. The check for updates is not selected. Yet I often get little windows prompting me to download updates. I always say no but my partenr always says yes. Is there some other hidden control panel for this option?

  • Help! DNS name changed without warning!

    Hi all,
    I have been trying to get my VPN to work recently to no avail. I decided to change my router's IP address 192.168.1.1 to 192.168.3.1 as I read that this may cause issues when connecting to a VPN. However, when I checked on Server Admin, I noticed that my DNS had changed from a .com to a .local.
    Is there anyway to revert the DNS back to the original name?
    Best,
    Oli

    If I understand correctly...
    You force powered down the Mac with the power button, and then turned it back on again, and your wife could log in to her account without entering a password - is that correct?
    It sounds like somehow her password got changed to a blank one. I've never heard of a bug that could cause this - are you sure that either of you didn't change the password to a blank one?
    PS any administator's username and password can also be used to unlock another user's screen - if it happens again you can use the password of your own admin account.

  • Direct Debit nightmare!!!

    I have a direct debit in place on my account which is used to take monthly payments. I used to have the payment date set for the 27th of each month. Last month, February, I decided to change my payment date to the 18th of each month. I telephoned BT just after doing this as I changed it on the 19th to find out when my next payment would be as I wasn't sure if I would still get a debit on the 27th of that month. I was informed that my next payment would be the 18th March and no payment would debit on the 27th as I had given more than seven days notice. I decided to email BT as well as I wasn't convinced by the Indian call centre's knbowledge and received a reply a day later to inform me that a payment would be taken on the 27th February as a payment had to be taken each month as part of the monthly payment plan rules. I phoned BT again, Indian call centre, who assured me that no no no there would be no payment taken on the 27th and the information I had been given was wrong. Lo and behold on the 27th February a payment flew out of my account. I was livid with the wrong information I had received and after going all the way to the cancellations department I received a month's free line rental as an apology. I was also assured that March's payment would be debited on the 18th as I had changed it to.
      I have checked my bank account today, 21st March, and NO payment has been taken again on the 18th. I am now ready to start tearing my hair out as I have again been on the telephone to BT who have AGAIN given me two different explanations as to why payment has not been taken on the 18th. I actually had one advisor try to blame it on me because I should have told my bank I wanted the payment date changed, when I advised him that I have never heard of such a thing having to happen when you change a payment date with a company and that I have changed many different companies direct debit payment dates without having to inform my bank I was constantly interrupted and basically had the blame turned around on me! After ending the call as I was becoming increasingly positive I was not receiving a correct explanation I spoke with another advisor in Live Help who assured me that no payment would be taken this month and my next payment was due on the 18th April. When I asked why BT had not taken payment on the 18th I was met with another brick wall.
     I now do not know when payment will fly out of my bank account again. I am so frustrated with BT it is unbelievable, the customer service I have received today is terrible. This problem is now two months old and I am still going around in circles trying to talk to an english call centre who understand the problem and want to investigate it properly. I am now on the verge of transferring to Sky as I have lost all faith in the billing department.

    Hi StvBelding
    This really sounds frustrating, I'll be happy to have a look into your account and make sure that we get the payment date that you want, set up.
    Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Can we directly debit into bank a/c without bank clearing account?

    Hi expert,
    Can we directly debit into bank a/c without go through the bank clearing account?
    What is the effect bring to if ignore bank clearing account?
    This is because want to reduce more step in deposit the cheque. Is that any body can help? Thank..
    From :
    Eric Tan

    You can directly debit into the bank account. At the Payment Means, in the Checks tab you have the field for the G/L Account. By default you have the clearing acc., but you can change it to the one for the Bank Account.
    If you deposit each check individually into the Bank Acc., but in practice you have a Deposit with several checks, once you have the Bank Statement you will have to match each Deposit with several deposits in B1. A little annoying.

  • Various Direct Debit and Billing Help Needed

    FAILURE TO DELIVER BILL IN PAPER FORMAT: Firstly when I discovered that my account number was encrypted in the email and that I could not pay the bill online, without having the whole account number in full - I contacted BT who told me that they would post my bill and it would arrive in paper form.  A week later, no sign of it so phoned again and again I was told that another paper copy would be sent out - waited another week - still no sign! Got a reminder email that my bill had not been paid - doh! I knew that but I was trying to get that sorted out! So phoned again today and the guy in India or wherever the heck he is, told me that he would setup a profile on BT.com for me and this would allow me to pay online.
    TEMPORARY ACCESS TO BT.COM?: The email address which this member of staff had set up on BT.com for me was identical to my old btinternet.com account minus a number! The new email address with this new account is somewhat different and when I try to edit simple information on the profile page, it does not allow me to do so.  Can anyone explain why?
    UNABLE TO SET UP DIRECT DEBIT:  I log-in to My BT (whether it's temp. access or not) and then click on Bills and Payments but instead of more options I get a graphic which has got "Ugrade to an online account" on one side and "Help with Billing and Payments" on the other side.  When I click on "see all billing and payments help" nothing happens and in fact NONE of the links work.
    Would it be the better idea to re-register with BT.com and this time put the correct BT email address in, the one that i was given with this account - see if it works that way?
    PLEASE HELP!!!

    This is essentially a customer to customer help forum; I could make one or two suggestions which might explain things but would be equally likely to complicate the matter. It all looks a bit messy and you need to get BT's help in sorting it out. The moderators who oversee this forum are jolly good at that and you can contact them here: Contact BT Care Team.
    They are busy and may take a few days to respond but will contact you by email or phone, and will have access to your account in order to put things straight.
    [Edit: My daughter turned up in the middle of writing this and by the time I posted it KB had replied in similar vein.]
    You can click the white star next to this message if you think it was helpful.

  • TS1702 I purchased an app from the itunes store by direct debit.  I now wish to cancell this subscription, but I can't seem to find out how to do it.  Help I am going around in circles.

    I recently purchased an app. from iTunes that was on a monthly direct debit subscription.  Despite trying to following directions from iTunes to cancel it - I am getting no where.  Seem to be going around in circles.  Can any one help with some straightforward directions on how to do this please?

    See here:
    http://support.apple.com/kb/HT4098

  • Help menu options change all the time - repair install always shows

    After installing Acrobat X, I noticed the Help menu options change all the time.  The repair install option is always present and sometimes the deactivate option is present but grreyed-out, somtimes it is enabled and most of the time it doesn't even show up.  I have the full version purchased from a major online retailer.

    I should add the following: The Sound control panel will not even let me click on the "Show volume in Menu Bar" check box.
    I just now installed the latest Brother control panel (Leopard compatible) and it DOES appear in the menu bar.

  • Setting up financial details (eg direct debit) without using internet

    A friend is very concerned about giving out any financial details (eg credit card number and expiry date, or account number and sort for for direct debit) over the internet. Is there any mechanism for sending these details by snail mail and associating them with her Apple ID?

    She can enter a credit card to make a purchase, and then change her account to "None" for payment, and her credit card details will be gone.
    That's what I've done. I don't leave my credit card details on the account unless I'm buying something right then.

  • How can I change dates / direct debit days on recurring orders?

    Hi All,
    I have the requirement to change 2 aspects of a recurring order/product.  
    The first is to change the point in time which a credit card is charged.  I have read posts/documentation that references the Direct Debit Days parameter as the way to change when the credit card transaction takes place.   These talk only about have the card charged after the invoice date.   My question is does that field accept and operate on a negative value.    I want to have the credit card charge occur a few days prior to the invoice date.  
    The second requirement has to do with date manipulation of the recurring time frame.   I know the cycle controls the creation of the next invoice, however, I need the cycle to be a specific number of days.  So rather than monthly, I need to create an invoice every 20 days.  Is there a way to do this within the system or will the date need to be manipulated through the API?  If so, is the next invoice date the correct and only date needing to change?  
    Thanks in advance,
    Bear

    Unfortunately, I received no replies to my post regarding how to accomplish both changing the day on which recurring starts and then also changing the period length for the recurring transaction.   Necessity being the mother of invention took me to working with the BC API directly to develop a solution.   After quite a bit of trial and error, we were able to create a service that can run on a given cycle (nightly or hourly) using API calls we are able to manipulate the dates so that the ADOBE cron jobs that create upcoming transactions react properly to the requirements needed.  
    An example is probably the best way to showcase what we wanted to do.   An initial order is made up several products some recurring some not.  The recurring elements create a new "next" invoice at the selected recurring cycle (monthly).  So if the initial order was on June 15, the next invoice is July15.  We needed  to back that next invoice date up by 5 days.  Additionally, we needed the then ensuing cycle to be 30 days always.   We accomplished this through a service and the BC API. 
    If you have need of this solution feel free to contact us.
    email [email protected]
    website www.advadvco.com

  • Payment details changed without permission - cluel...

    As a nightshift worker I find it hard to believe that there is no option whatsoever to talk with a human being about billing problems outside of the office hours... having spoken to a callcenter somewhere that's certainly what I've been told and that essentially, it's my problem not theirs...  leaving that customer service rant aside from the moment I've been arguing with the BT website for a couple of hours and still cant find any option to report a billing problem...
    I'll try and keep it brief...
    I moved in June '11 and set up phone and broadband with BT using the Monthly full billing option due to come out on the first of each month... all was well for the first few months until suddenly payments started coming out before my payday and started to cause me to rack up bank charges. Changing Direct Debit dates via the website is not physically possible so after a brief moan to @BTCare I was given a phone number to try and get it sorted.
    In that phonecall all I asked for was to change the direct debit date to the first of the month. No other request was made. Somehow in doing so the BT Representative has moved me to paperless billing (not asked for) and has switched me to quarterly billing (which i also didnt ask for). The bills section online now shows a £200 debt despite me oweing nothing and the monthly direct debits are now substantially bigger than they ought to be... Still coming monthly and not quarterly as indicated online. Having checked other online forums this move of payment dates has caused exactly the same problems in at least a dozen other cases.
    Before I use the direct debit guarantee to forcibly reclaim all of the wrongly issued bills from BT and throw the Financial Ombudsman's Service at them I'd like to at least make some effort to sort this out through the UK team. Is there a contact mechanism to those who can't get in touch during office hours? Can this be looked into urgently?
    The only upside so far is that at least they are now taking Direct Debits on the correct date.

    This is a customer to customer forum and posts are not necessarily seen by anyone in BT. The best thing you can do is Contact BT Care Team who should be able to help.
    You can click the white star next to this message if you think it was helpful.

  • Direct debit payment

    Hi,
    First payment for each customer via credit card and futher payment by direct debit.
    How to set the direct debit (other than BP- SP - Bank details and payment scheme) setting in CRM billing and finance posting into R/3.
    We are not using Business agreement, only BP. CRM flow includes (sales order-> service order-> Billing) link to install base -> R/3 (finance posting)
    All monthly invoice of amount equal to direct debit fix amount, however customer can change the direct debit amount after every 1 month number of times?
    Can some one suggest the solution? (With enhancement)
    Thanks in advance.

    Hi Sanju,
    When we are receving an Amount in Advance thorugh credit card or Net Banking (direct debit), we can do  one enhancement where we will maintain Customer Account (credit card as customer needs to be create) , the GL Account, Card Type,  and here we will have option Net banking or not, if it is credit card dont select net banking option other wise select net banking option. It is Ztable where we will maintain the inputs but for this we required Zprogram to post the entries.
    So in this passion we can do enhancement, any further help requires just get back me.
    Thanks & Regards
    T N R

  • F110 Payment Run: Direct Debit collection file

    Hi FI Gurus,
    Currently, our Direct Debit Collection file is being created via Transaction F110 during Payment Run. Basically, the Direct Debit file is being uploaded in AL11 after the Payment Run Transaction F110.
    Please be informed that in the Printout / Data Medium tab of the F110, two programs are present:
    (1) RFFOAVIS_FPAYM
    (2) RFFOEDI1
    Now, my requirement is to add the u201CPayers Nameu201D after every line item in the file.
    With these, I have some questions:
    (1) Can the Payers Name be added in the file thru configuration?
    (2) How do I do this via Conguration?
    Thank you very much!
    Best regards.
    Brando

    Hi Brando,
    File is generated via payment program format which is in turn linked through Payment method in country.
    The same can be done via user exit in the function modules of the existing format or through DMEE.
    The first thing can be done using ABAP help, while the second ne is user friendly.
    DMEE steps are follows:
    (a)     Creating a new payment medium format: Use T Code DMEE to make necessary changes in your existing format. There you can add a new field.
    (b)     Assigning the newly created payment medium format to the payment method: In the Payment method for Country, instead of using Classic payment medium program, use "Payment medium workbench". Assign the new format here.
    (c)     Variant for payment medium format
    (d)     Assign selection variant
    Regards
    Srini

  • How to use search help in ECC6.0 reports without matchcode.

    How to use search help in ECC6.0 reports without matchcode.
    Select-options: O_SHIP FOR KUNWE MATCHCODE OBJECT DEBI  is in 4.6c.

    we can use on value request for that.
    report zrich_0001 .
    tables: t001.
    data: begin of it001 occurs 0,
    bukrs type t001-bukrs,
    butxt type t001-butxt,
    ort01 type t001-ort01,
    land1 type t001-land1,
    end of it001.
    select-options s_bukrs for t001-bukrs.
    initialization.
    select bukrs butxt ort01 land1 into table it001 from t001.
    at selection-screen on value-request for s_bukrs-low.
    call function 'F4IF_INT_TABLE_VALUE_REQUEST'
    exporting
    retfield = 'BUKRS'
    dynprofield = 'S_BUKRS'
    dynpprog = sy-cprog
    dynpnr = sy-dynnr
    value_org = 'S'
    tables
    value_tab = it001.
    start-of-selection.
    refer to this thread:
    On value request?

Maybe you are looking for