PLEASE STOP OVERCHARGING ME Month after Month

Question

I just found out about this forum today and hopefully, this wil help me finally end my Verizon nightmare.  I have been a loyal Verizon customer since 1987 and I was a very good customer because I always pay my bills on time.  If it were not because I still need my landline for the building intercom, I would have left Verizon long time ago.   My horrifing experience started in early 2012 because I started calling Verizon customer services and I always wound up wasting so much time (each phone call is at least an hour and half) on the phone with Internet tech support, customer services, or someone who does not know what they are doing.  I understood Customer Services have protocols to follow, but they really do not have to treat every customers like a bunch of **bleep**!
I have four major problems:  (1) I have been paying for an Internet speed that is NEVER the speed that I am billed for.  I work part time for a company in China, therefore, my peak usage time is after midnight when most the people in the US are asleep.  I was told there is nothing Verizon can do and I would have to deal with it the way it is, I was told that too many people are using the internet in my area.   (2) At multiple times, my phone services have been removed/modified/changed without me requesting it.  I was not even informed that these changes were made.   I was told these changes were done by the “system” (which I know it always is a lie) and not once has Verizon admitted to me that someone, somewhere made these mistakes and constantly caused me to have a higher bill.  Even later credits were issued to my account, no one even bothered to tell me why and it keeps on happening.  (3) I am currently being overcharged every month for a 2nd phone line that I actually requested to be put on temporary suspension.  I cannot use my 2nd line because I asked to be suspend temporarily, but my bill always shows that  I have a fully functional 2nd line every month.  All these problems I called and called many times and I was told that I can write a letter to Verizon CEO located in Manhattan head quarter.  (4) I NEVER get any phone call when I was promised me that someone would call me back for my inquiries, including some customer services supervisors.  If this is what Verizon calls good service, I don’t even want to know what bad service is.
I DO NOT OWE Verizon THE AMOUNT THAT YOU SAID I DO and it is not my responsibility to correct your mistakes over and over.  If you have a basic system problems with billing because you cannot put 2nd line on temporary suspension without interrupting the 1st line, it is your problem to fix it so it will not happen to your customers again and again!
You would think that Verizon would pick up on the fact that something is terribly wrong from my extensive call history, but I still end up talking to customer services over and over, again and again, repetitive telling my end of the stories to each single person I deal with on the phone……I AM SO SICK OF IT!

Answer 1

Hi AngryCustomer20,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.