Please take a survey or two. They're small. Pretty please?
Please take one or both of the following surveys about tasks that video editors might do in After Effects. Pretty please? Your doing so will help us to learn what people are having trouble with and how we can make it better.
survey 1
survey 2
I've passed Harm's case number on to our highest-level technical support staff, and they're working on it now. On a Friday night. I'm typing this when my wife is waiting for me at a party.
We do care, and we do try to help.
Yes, there are some problems with our support system right now, and we're trying to fix them. Yes, there are problems with our software, and we're trying to fix them.
I'm not as familiar with how things work for Premiere Pro, since I am primarily an After Effects guy. So take what I say as applying to After Effects only, since that's all that I can be 100% certain about.
We read every bug report and feature request and crash report. And we often answer directly (though we can't promise this for every submission).
The After Effects team has some additional channels of communication, too, including my blog and Michael Coleman (the product manager)'s blog, where we talk about bugs and updates and anything else that we think might help. Michael even posted a phone number and time slot for anyone to just call in and talk with the After Effects team.
Finally, many of us do participate on these forums. If you look at the After Effects forum, you'll see that two of the top three contributors are Adobe employees. We can't be there all the time, and we can't answer every question, but we do try to keep an eye out.
So, please don't conclude that Adobe is one big uncaring monolith. We are trying to help you. We aren't perfect at it, and some areas need more improvement than others, but I hope that you see that we're trying.
What does this mean for you? Please read this post and give us feedback through these channels.
Similar Messages
-
Please take (another) survey or two. Pretty please?
Please take one or both of the following surveys about tasks that a video editor might do in After Effects. Pretty please? Your doing so will help us to learn what people are having trouble with and how we can make it better.
survey 1
survey 2
You may be experiencing déjà vu right now. Yes, I asked folks to take a survey or two a couple of months ago, too. Now I'm asking again so that I can see if anything has changed. We've been at work all summer to make improvements, and we'd like to know what's working and what isn't.I've passed Harm's case number on to our highest-level technical support staff, and they're working on it now. On a Friday night. I'm typing this when my wife is waiting for me at a party.
We do care, and we do try to help.
Yes, there are some problems with our support system right now, and we're trying to fix them. Yes, there are problems with our software, and we're trying to fix them.
I'm not as familiar with how things work for Premiere Pro, since I am primarily an After Effects guy. So take what I say as applying to After Effects only, since that's all that I can be 100% certain about.
We read every bug report and feature request and crash report. And we often answer directly (though we can't promise this for every submission).
The After Effects team has some additional channels of communication, too, including my blog and Michael Coleman (the product manager)'s blog, where we talk about bugs and updates and anything else that we think might help. Michael even posted a phone number and time slot for anyone to just call in and talk with the After Effects team.
Finally, many of us do participate on these forums. If you look at the After Effects forum, you'll see that two of the top three contributors are Adobe employees. We can't be there all the time, and we can't answer every question, but we do try to keep an eye out.
So, please don't conclude that Adobe is one big uncaring monolith. We are trying to help you. We aren't perfect at it, and some areas need more improvement than others, but I hope that you see that we're trying.
What does this mean for you? Please read this post and give us feedback through these channels. -
Hello All,
I have a 15" i7 Macbook Pro from early 2011. The past few weeks, it has been getting increasingly difficult to get on my computer. It takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get to the dark gray log-in screen. Even when I finally get logged in to start working, thinking it would be okay now, it shuts down randomly.
I've ruled out the possibility of a software problem because I've just done a clean re-install of Mac OS X Mavericks on my computer just yesterday.
I did upgrade the RAM recently, about a month and a half ago, from 4GB to 16GB, I went to the apple store four days after that upgrade to have them do a hardware test, and clean the inside of my laptop, which helped with previous heat issues. When they did the hardware test, the hardware was all registered as fine from their system.
I've tried resetting the SMC, PRAM, and doing the internet recovery hardware test, but to no avail. I thought I could at least find out what parts needed to be replaced from the hardware test but it seems that when the hardware test is almost finished, the computer just shuts down, So I am unable to see the results.
My computer is also having battery issues, under battery condition, it says "replace now," parts have been ordered, waiting for arrival. But if the battery health is low, it should still boot up fine, it would just hold a significantly less charge.
Could this be a hard drive issue?
Has anyone had similar symptoms and how was it resolved?
Does anyone know what I can do to alleviate this issue?
I haven't had time to take it to Apple because I'm currently taking a 21 credit semester academically. I'm an art and design student so my computer is basically the bane of my existence. Help! Any constructive advice is welcomed!
Thank you so much for your input!
-Christina C.Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
16% mds
7% WindowServer
1% loginwindow
1% fontd
1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs -
No matter what wi-fi I'm connected to or browser I'm using, webpages take forever to load or they never load at all. Other computers do not have any problems. How can i fix this?
I've tried safari, chrome, firefox...I've cleared the cache as well. This has been going on for several months and used to be tolerable as it was not every website. Now it has become every website and is impossible to deal with. My roommates computer and my cell phone connect fine. I'm fully connected to the router yet websites don't load. I'm using 10.7.5. Thank you!!Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
After moving my music library from my old mb to the new one, my new mb pro does not play the files evenly. It takes a break for two sec's and starts playback where it stopped. Ideas anyone?
I may have found an answer here:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive
They only thing I can assume is that my external hard drive was slow to start and iTunes defaulted to its old directory (see the last paragraph at the link above). However, once my external was recognized shouldn't everything have fixed itself?
Message was edited by: williamson42
Message was edited by: williamson42 -
When I take pictures with my iPad they go to my iPhone but when I take pictures with my iPhone they don't go to my iPad. How can I get the pictures I take with my iPhone to my iPad?
Check the following:
From your Home screen, tap Settings > iCloud > Photo Stream, and make sure the slider is set to the ON position.
From the Home screen, tap Settings > Wi-Fi, make sure the slider is set to ON, and that your device is connected to a wireless network.
Ensure that Camera app is closed on the device where you took the photo. Photo Stream will not upload photos from an iOS device until the Camera app is closed.
Ensure your iOS device has not fallen below 20% battery power. To preserve battery life, Photo Stream downloading and uploading are disabled when the battery reaches this threshold. Downloading and uploading will resume once you charge your device, and the battery charge is greater than 20%. -
When I take photos on my iPhone they end up on my My wife's iPad also. How do we stop that from happening?
You can do it from the iPad or from a computer, whichever is easiest:
Set up an Apple ID in iTunes - Apple Support
And then set up the iCloud account for that Apple ID:
Creating an iCloud account: Frequently Asked Questions - Apple Support
Any questions post back!
GB -
EOS 60D. When I press the shutter release it may take a second or two before it activates
I have an EOS 60D. When I press the shutter release it may take a second or two before it activates or it may activate instantly. In the past it has activated instantly every time. In all cases the camera has previously been focused. This is a new development after having the camera for a couple of years. What’s going on ?
Another possibility is focus.
When the camera is in it's default "One Shot" mode it uses something called "focus priority". When focus priority is active it means the camera will NOT take a photo until it can confirm that it has locked focus on at least one AF point.
You could test this by just switching the lens to manual focus mode (set the AF/MF switch to the MF position). That should cause the camera to take the shot instantly -- every time -- provided you haven't enabled a delay timer.
You can change modes by ensuring the lens is attached and in the "AF" position (autofocus is enabled). Then press the AF button on the top of the camera and use the menu to select "One Shot", "AI Focus", or "AI Servo".
The two real modes are "One Shot" and "AI Servo".
"One Shot" causes the camera to focus until it locks focus... and then the focus system switches off while it waits for you to fully press the shutter and take the shot. It's intended for situations where you are photographing non-moving subjects. If you fully push the shutter immediately (without half-pressing to let the camera focus first) then you'll have a delay while the camera focuses.
"AI Servo" is used for situations where the subject distance is constantly changing. But this mode uses something called "Release Priority" which means the camera WILL take the photo as soon as you fully press the shutter button and will do this whether focus was locked or not. The camera begins focusing when you half-press the shutter... and it never stops checking focus.
The camera will take longer to focus depending on which lens you use, the amount of available light on the subject, and how much contrasty detail the subject has (the camera will struggle to lock focus on subjects which lack contrast -- such as pointing it up to a plain blue sky -- even if it's bright.)
Camera lenses keep their aperture blades fully retracted while you frame and focus the shot. The blades only stop down in the fraction of a second before the shutter opens. But if you have a variable focal ratio lens (e.g. an f/3.5-5.6 for example) and it's at the f/5.6 end, and lighting is poor, etc. then you make the camera work a bit harder to focus.
Tim Campbell
5D II, 5D III, 60Da -
can I put taks in my ical. They talk about a pin but I cannot find one on my application on my ipad and on my computer. Can somebody help me. Thanks.
re-post in the iMovie forum: https://discussions.apple.com/community/ilife/imovie. Good luck.
-
Ok so my iPhone gets really hot every time I put my phone to charge is that normal or should I take it to apple so they can replace the phone for a new one ?
Really hot, as in too hot to touch? Have you tried a reset, or a restore on the device. You need to do those things before you take it to Apple for evaluation. It is Apple's decision if it should be replaced.
-
Why are my Illustrator images getting thicker strokes when I take the bounding box and make them smaller? This has never happened to me. I'm not an expert at Illustrator, but I do know some fundamentals.
Thank you for responding so quickly. No apologies necessary - I know this Forum isn't McDonalds - don't expect an answer to be served up right away. You helped me out with a big issue yesterday.
I am using a mac - OSX 10.7.5
I have Adobe Creative Suites - CS5 - Illustrator version is 15.0.2
The contents I am placing are all Vector - Illustrator files
But, I wonder about some of the vector files I work with. Could a "line weight/thickness" be 'assigned' to the drawing and screw things up? I used 'simple' linear (line) drawings from SolidWorks that have been converted to ai files. It's just weird because I checked the stroke of the drawing and it's not out of line.
I am attaching part of some box labels. You can see how the drawings, of the products, on the 'left side' are "thick" after embedding them. I think the "Global Logo" was pasted into a template not linked that's why it's okay. But look at the Quiet Thunder logo - it looks terrible. These labels are only 2.25" X 6.5", so its important I keep the images lightweight.
Your help is very much appreciated. Thank you! -
I have just downloaded iPhoto from the app store. The photo library from my old laptop was backed up on an external hard drive and I retrieved the photos from there. Now when I open the photos on my new Mac Book Pro, they are small - am I missing something?
I am using 10.8.2 Mountain Lion btwI dragged the Photo library icon from the backup drive on to iPhoto on the laptop
That means you imported one Library to another.
Never import one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
So the reason you're seeing small photos is because you're seeing the iPhoto thumbnails from the back up library.
So, what to do?
Do you still have the back up? If so, trash this bunged up library and restore from the back up again. HOw to restore will depend entirely on how you made the back up, but no version of restoring includes importing the library.
Regards
TD -
I bought a new laptop with a resolution of 1920x1080. Whenever I open sites with firefox, they appear small. I have to press ctrl++ to zoom in for every page I visit. This is getting annoying. Is there any way to permanently zoom a page so I don't have to do it for every website?
P.S. I know that I can increase the font size permanently that that doesn't help with the images and the page doesn't render correctly.You can also increase the String pref layout.css.devPixelsPerPx from 1.0 to 2.0 in 0.1 steps to see what works best.<br />
In Firefox 3.6 and later this pref is a String value parsed to a float and allows to fine tune the dimensions of all elements more precisely.
To open the <i>about:config</i> page, type <b>about:config</b> in the location (address) bar and press the "<i>Enter</i>" key, just like you type the url of a website to open a website.<br />
If you see a warning then you can confirm that you want to access that page.<br /> -
Please take a survey about using Flash
We are conducting two brief surveys to learn more about how customers get information about using Flash. We'd like your feedback. Please click a link below to take a brief survey on one of the following topics:
Using Video in Flash
Creating Buttons
Thank you.
Jay Armstrong
Adobe Learning Resources teamThe question that most individuals ask is how can a person be sure that it is the good time to perform an alcohol or drug intervention. Some signs can be seen and once one is aware of them, its easier to decide a great time for an intervention. For example, a dependent person that drinks alcohol or does drug on a regular basis might begin changing his or her habits, spend ridiculous quantities of money to continue their dependency, less communication with the people that surround him or her, loss of weight, etc
mukesh
Paid Surveys-Paid Surveys -
Please take a survey about Help and Community Help.
Now that youve all had a chance to use the new Community Help system, please take a few moments and let us know what you think.
The best way is to fill out the survey that is behind the
"Give us feedback" link here.
In case you havent been exercising the new
Community Help system, please give it a spin.
If youd rather just send me a message instead of filling out a survey, go ahead and send me email at kopriva [at] adobe {dot} com.
Im especially interested to know how easy it is for you to find the information that youre looking for and how you feel about F1 taking you to the Community Help and Support page instead of the home page of the After Effects Help document.The question that most individuals ask is how can a person be sure that it is the good time to perform an alcohol or drug intervention. Some signs can be seen and once one is aware of them, its easier to decide a great time for an intervention. For example, a dependent person that drinks alcohol or does drug on a regular basis might begin changing his or her habits, spend ridiculous quantities of money to continue their dependency, less communication with the people that surround him or her, loss of weight, etc
mukesh
Paid Surveys-Paid Surveys
Maybe you are looking for
-
Been lied to Verizon is a fraud
My contract was up in July 2014 so I renewed it and was told that my price wouldnt go above 145 with taxes for 2 yrs. I just got out of the hospital yesturday and low and behold my bill is going up 20.00. I called them and they gave me the run around
-
I have a CD stuck in my drive. It keeps making loud buzzing noises when it starts up and will not eject the disc. What should I do?
-
Report Wizards... (reports 3.0)
Hi guys, I have a problem with Reports 3.0. If i use the reports wizard and create a report and later if i make any changes to the query, the layout of my report getting changed to the default and whatever i have done earliar was lost including align
-
File transfer speed in Shared USB Hard Drive via Airport Extreme
I' am planing to buy one of this, but first I need to know what kind of file transfer speed I can expect when sharing USB drive via Airport Extreme 1000Mbps Ethernet. Thanks. Message was edited by: Robert81
-
Hello, What do you think about the Pro*C on Linux? It has lot's of bug. Using Pro*C is the best way to die. John null