Points didn't add to my account for purchase at Pacific Sales

Hi,
I purchased washer and dryer at Pacific Sales and gave My Best Buy™ account to the sales asscociate for the purchase order on Feb 27th. But when I checked my rewards balance today, I didn't see that part of points added to my account.  I checked my receipt, there is no Customer Service Pin number on my receipt to add my missing points on Report Missing Points page.  
Please let me know how I can attach my purchase order to My Best Buy™ account.
Thank you very much!

Hi erichsiao,
Welcome to the Best Buy forum, and thank you for posting.
A purchase made at one of our Pacific Sales or Magnolia stores is considered separate from a Best Buy store purchase, so points will post a bit different.  While it will usually take 20 days for point to post for a qualifying Best Buy store purchase, it may take up to 35 days for points for a qualifying Pacific Sales or Magnolia purchase to post.  That 35 day time frame will also not start until after any scheduled deliveries have been completed.
A Pacific Sales or Magnolia purchase would need to be reported as "missing" if a member's My Best Buy™ account was not attached to the purchase when it was originally processed in-order for points to post; however, those purchases cannot be reported as "missing" on BestBuy.com like a store purchase because they have an invoice number and not the typical receipt pin number.  That is where I can help, but we would need to wait until after a full 35 days.
With that all having been said, please do not hesitate to send me a private message if it has been more than 35 since your purchase was delivered and points have still not posted, and I will see what I can do to help attach it to your My Best Buy™ account.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
I hope you have a great day and enjoy your new appliances!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Hi,
    I forgot to give My Best Buy™ account to the sales asscociate for the purchase order. How to associate My Best Buy™ account with my purchase order at Pacific Sales within best buy store? I don't have the Customer Service Pin number on my receipt to add my missing points on Report Missing Points page, and I don't see the options for Pacific Sales or sales number. 
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    I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.  I look forward to further speaking with you.
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