Poor Broadband Since Upgrade at Exchange

Hi All,
I wish someone could solve my problem. BT upgraded the exchange in mid-February. I received this email on the 16th -
Good news
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
I had a very good connection before the upgrade. Consistently 7mb on an IP Profile of 7150 on ADSL Max. Anyway since the upgrade things have deteriorated somewhat. Consistency is not one of the services being offered. Service varies between nothing at all - even broadband light on HomeHub3 going out - and 6.9. I have been logging it every half hour during the day. Naturally I have been in touch with BT Service Desk and they have been ringing me every 2 days to see if things have improved! I have had an engineer out and he said the line was 'sweet' and capable of good speeds. He suggested the exchange should change me onto a 21CN circuit as I was on ADSLMax. He spoke to the exchange and they said to request it through BT Service Desk. I did so and they have said they have done it, but it really has made no difference. It IS worse than before the upgrade. I have checked out the line via KITZ and this gave me:
Estimation of your maximum rate adaptive adsl speed
Downstream Attenuation dB 24.0
Approx Line Length 1.7 km
dslMAX 8128kbps IP Profile 7150kbps
adsl2+ (21CN) 18688kbps IP Profile 16000kbps
adsl2+ (LLU) 18688kbps Throughput 16539kbps
BT Speedtester shows:
Download speed achieved during the test was - 5.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
Speedtester then came up with:
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
Except I don't have additional services on my line, e.g. video, TV. So what's that about too?
I believe I should gett a much more consistent, and higher, speed. I did before BT upgraded the exchange. Normally, I would let BT just get on with it. I am ex-BT TO and have remained 'loyal' to the old firm and have never used anyone else. But I am signed upto the £25 a month deal, and I have recently renewed it for another 18 months. So, this is beginning to irk me somewhat.
Any ideas what I should do next? All help will be gratefully received.
Thank you.
Roy

RoyBennett wrote:
Hi,
This is confusing me now. In my original post I said that I had requested the circuit be upgraded and I have been told several times since by BT Service Desk that the work has been carried out! How do I make sure that this is done? Also what are the indicators in my ADSL settings that tell you that I haven't been upgrade?
Cheers
Roy
Downstream: 8,064 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
You have been mis-informed I`m afraid.
Your best course of action would be to ask the BT Care Team, they will get to the bottom of this.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Slow Broadband since upgrade

Hi,
Can anyone help. My exchange has been upgraded to ADSL2+ on 16th June. I was hoping for a big improvemnet on broadband speed but it went from 3.5 to 4.5. BT website states my line should reach between 10-19 now.
I have done the silent line test with was OK.
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Go to Solution.

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Hi,
Overview of the upgrade progress from Exchange 2003 to Exchange 2010 including the following steps:
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Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

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Hi Praxis,
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If we could not recovery Exchange 2007 from Exec2014, we suggest you perform a disaster recovery for Exchange 2007 by the following link:
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Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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