Poor Service Since Upgrade - Unacceptable Response From Verizon

Like many others on here, my Note 3 essentially has zero service from my home.  Everything was fine until a few weeks ago when an OTA update came through.  I rely on my phone as my sole source of communication from my house, office and on the go, and not being able to receive or send a phone call or text message is not only annoying, it's a safety concern for me and my family.  There is obviously a pervasive issue that needs to be addressed ASAP, but instead the only responses I see from Verizon Customer Support is "have you turned your phone off?" or "what's your zip code?".  Seriously? This is the first time in over ten years i'm VERY seriously considering switching carriers.  I hear T-Mobile is paying Early Termination Fees.

dougiedc wrote:
It boggles the mind.  The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account.  They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes?  Is this a vendor store or is it really a Verizon owned and operated store?"  The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind.  I'm of course referring to the fact that your post concerns Verizon Wireless products and services.  This forum is dedicated exclusively to Verizon Communications services.   As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums.  You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Similar Messages

  • How do you get a RESPONSE from Verizon?

    How does one get a response from Verizon?  Here's my situation...
    Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof.  In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used.  I do not even own a phone, for that matter.  I also had enhanced high speed Internet, and I wanted to retain the high speed Internet.  A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price.  24 hours later, my high speed DSL service was no longer functioning.  I will try to briefly explain the disastrous customer service that ensued. 
    The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server.  The representative did not call me back.  I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue.  Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services.  Great.  The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning.  The next morning came and went, and guess what?  No Internet.  I called again.  The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes.  She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes.  She told me that I would receive a call back the same day to resolve the issue.  Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again.  She said that I could not be transferred.  Okay.  So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story.  She informed me that she could not provide that information to customers.  The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised.  Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that. 
    The 6th phone call to Verizon was dropped by the Verizon server.  The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service.  What the heck was she doing, checking her Facebook account?  She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle.  The 5th  representative transfers me again to technical support.  Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department.  My husband was on the phone at this point because I was DONE.  When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative.  The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department. 
    The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously.  She cancelled the old orders and reinstated a completely new order.  The DSL began working a few days later.  MAGIC.  She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment.  She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years.  I was relieved. 
    You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
    Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us.  According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill.  (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.)  The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented.  Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about. 
    At this point, I was beyond fed up.  The attitude of the 8th Verizon representative put me over the edge.  I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story.  I did not file the complaint to get back at Verizon.  Instead, I filed the complaint because I knew that another phone call to Verizon would be useless.  I’ve been dealing with this issue for over a month, and I’m sick of it.  I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve. 
    The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days.  Well, it’s almost the end of the week, and I have received no response.  Again, after all of this, how could I be surprised? 
    I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage.  This situation is truly unacceptable. 
    You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks.  Think again. 
    How does one get a response from Verizon? 

    dougiedc wrote:
    It boggles the mind.  The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account.  They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes?  Is this a vendor store or is it really a Verizon owned and operated store?"  The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
    Yes, it indeed boggles the mind.  I'm of course referring to the fact that your post concerns Verizon Wireless products and services.  This forum is dedicated exclusively to Verizon Communications services.   As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
    If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums.  You can reach them by clicking on "Wireless" (either here or at the top of the page).
    Good luck and I sincerely hope you get your issue resolved.

  • Can't start xbmc.service since upgrade to xbmc 12.3-10

    Hi,
    I normally start xbmc via a service file and do not use a login manager, and have done successfully for some time now,
    I can no longer start xbmc.service since upgrading to xbmc 12.3-10
    The errors I receive in the journal are:
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    Feb 27 10:52:20 wolverine systemd[242]: Failed at step PAM spawning /usr/bin/xinit: Operation not permitted
    Looking at the old and new xbmc.service files, the new xbmc.service now has an additional line specifying "PamName=login"
    Not sure what I need to look at to fix this, any ideas are much appreciated.
    I am temporarily using the old xbmc.service file from the xbmc 12.3-9 package to ensure xbmc starts.
    Thanks in advance for any help.

    Thought I'd chime in here, as I'm having the same problem.  I am using the default service file provided by the xbmc package.  Commenting out PAMName=login in xbmc.service allows xbmc to start successfully on boot.  If I start xbmc.service from a normal shell prompt, it will start fine even with PAMName set.
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    [Unit]
    Description = Starts instance of XBMC using xinit
    After = remote-fs.target
    [Service]
    User = xbmc
    Group = xbmc
    PAMName=login
    Type = simple
    ExecStart = /usr/bin/xinit /usr/bin/dbus-launch /usr/bin/xbmc-standalone -l /run/lirc/lircd -- :0 -nolisten tcp
    Restart = on-abort
    [Install]
    WantedBy = multi-user.target
    systemctl -l status xbmc.service
    xbmc.service - Starts instance of XBMC using xinit
    Loaded: loaded (/usr/lib/systemd/system/xbmc.service; enabled)
    Active: failed (Result: exit-code) since Fri 2014-02-28 10:56:50 EST; 42min ago
    Process: 205 ExecStart=/usr/bin/xinit /usr/bin/dbus-launch /usr/bin/xbmc-standalone -l /run/lirc/lircd -- :0 -nolisten tcp (code=exited, status=224/PAM)
    Main PID: 205 (code=exited, status=224/PAM)
    CGroup: /system.slice/xbmc.service
    Feb 28 10:56:49 zbox systemd[1]: Starting Starts instance of XBMC using xinit...
    Feb 28 10:56:49 zbox systemd[1]: Started Starts instance of XBMC using xinit.
    Feb 28 10:56:50 zbox systemd[1]: xbmc.service: main process exited, code=exited, status=224/PAM
    Feb 28 10:56:50 zbox systemd[1]: Unit xbmc.service entered failed state.
    cat /etc/pam.d/login
    #%PAM-1.0
    auth required pam_securetty.so
    auth requisite pam_nologin.so
    auth include system-local-login
    account include system-local-login
    session include system-local-login

  • Workers on strike - is there a response from Verizon?

    I see in the news that 45,000 Verizon employees went on strike.  So, I signed on to this website hoping to find out what Verizon itself thinks.  Nothing.  No links in the news items, no links on the announcements.  It's as if it isn't happening.  As a Verizon customer, I am concerned about Verizon's treatment of its employees.  I'm appalled that with the economy the way it is, Verizon would choose now to go after employee benefits.  I'm even more disturbed that there is absolutely no mention of it on their website.  Verizon, I thought your employees were important to you.  I thought that was why you supposedly have such good customer service.   From this web site: "Our employee friendly practices have earned us recognition as the employer of choice in the telecommunications industry."  Is this still true?  For how long?  

    Of course you're a union plant.  Show me one of you who registered more than a week ago.  Denying it is  as stupid as Trublubrewcru (dig the name) saying he's not a "lefty".
    The purpose of this forum is to get the best products & service for the least cost from Verizon Wireless by way of direct and publicly-aired feedback from Verizon's Wireless customers.
      The people that get my sympathy are American consumers trying to stretch our inflation-shrinking dollars. Verizon overpaying union workers in not conducive to that goal.
    I want Verizon to provide the best value products & service,  and I HOPE they make as much money as they can doing it. I want all boats to rise in an economic tide.   In a free market & country,  Customers & Workers are free to leave for greener pastures.
    (two-year contracts not withstanding)

  • Since upgrading to Mavericks from time to time the focus for the cursor is misplaced when scrolling

    Since upgrading to Mavericks, from time to time the focus for scrolling is misplaced. If I click into the list of emails, the mail message in preview scrolls. If I click into the mailboxes column, the list of emails in my inbox scrolls. Have anyone else seen this issue?

    Since upgrading to Mavericks, from time to time the focus for scrolling is misplaced. If I click into the list of emails, the mail message in preview scrolls. If I click into the mailboxes column, the list of emails in my inbox scrolls. Have anyone else seen this issue?

  • CMS fails - Error 500 - since upgrading to SP19 (from 15) - [RESOLVED]

    We have been using XI3.0 for almost two years now, however after patching to SP19, our CMS system has failed - Error 500:
    500   Internal Server Error
      Web Dynpro Container/SAP J2EE Engine/6.40 
    Failed to process request. Please contact your system administrator.
    [Hide]
    Error Summary
    While processing the current request, an exception occured which could not be handled by the application or the framework.
    If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).
    Root Cause
    The initial exception that caused the request to fail, was:
       com.sap.tc.webdynpro.progmodel.controller.MessageManager$AbortMessageManagerException: Unexpected error; inform your system administrator - (class: com/sap/cms/pcs/conf/core/plugin/DefaultTrack, method: readTrackConfiguration signature: (Ljava/lang/String;Ljava/lang/String;)Lcom/sap/cms/client/types/config/TrackConfigurationObject;) Incompatible object argument for function call
        at com.sap.tc.webdynpro.progmodel.controller.MessageManager.raiseMessageInternal(MessageManager.java:254)
        at com.sap.tc.webdynpro.progmodel.controller.MessageManager.raiseMessage(MessageManager.java:964)
        at com.sap.cms.ui.wl.Custom1.getConfigurationDataOfTrack(Custom1.java:10038)
        at com.sap.cms.ui.wl.Custom1.setSelectedTrack(Custom1.java:2823)
        at com.sap.cms.ui.wl.Custom1.prepareTransportStudio(Custom1.java:3585)
        ... 46 more
    See full exception chain for details.
    System Environment
    Client
    Web Dynpro Client Type HTML Client
    User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {12F65990-D65C-C5FA-1449-43FE4509287F}; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
    Version 
    DOM version 
    Client Type msie6
    Client Type Profile ie6
    ActiveX enabled
    Cookies enabled
    Frames enabled
    Java Applets enabled
    JavaScript enabled
    Tables enabled
    VB Script enabled
    Server
    Web Dynpro Runtime Vendor: SAP, Build ID: 6.4019.00.0000.20061005104024.0000 (release=630_VAL_REL, buildtime=2006-10-26:20:43:46[UTC], changelist=419718, host=PWDFM026)
    J2EE Engine 6.40 patchlevel 106831.313
    Java VM Java HotSpot(TM) Server VM, version:1.4.2_08-b03, vendor: Sun Microsystems Inc.
    Operating system Windows 2003, version: 5.2, architecture: x86
    Other
    Session Locale en
    Time of Failure Tue Jan 30 09:30:57 UTC 2007 (Java Time: 1170149457113)
    Web Dynpro Code Generation Infos
    sap.com/tcSLCMS~WebUI
    SapDictionaryGenerationCore (unknown)
    SapDictionaryGenerationTemplates (unknown)
    SapGenerationFrameworkCore (unknown)
    SapIdeWebDynproCheckLayer (unknown)
    SapMetamodelCommon (unknown)
    SapMetamodelCore (unknown)
    SapMetamodelDictionary (unknown)
    SapMetamodelWebDynpro (unknown)
    SapWebDynproGenerationCTemplates (unknown)
    SapWebDynproGenerationCore (unknown)
    SapWebDynproGenerationTemplates (unknown)
    sap.com/tcwddispwda
    No information available
    sap.com/tcwdcorecomp
    No information available
    Detailed Error Information
    Detailed Exception Chain
    com.sap.tc.webdynpro.progmodel.controller.MessageManager$AbortMessageManagerException: Unexpected error; inform your system administrator - (class: com/sap/cms/pcs/conf/core/plugin/DefaultTrack, method: readTrackConfiguration signature: (Ljava/lang/String;Ljava/lang/String;)Lcom/sap/cms/client/types/config/TrackConfigurationObject;) Incompatible object argument for function call
         at com.sap.tc.webdynpro.progmodel.controller.MessageManager.raiseMessageInternal(MessageManager.java:254)
         at com.sap.tc.webdynpro.progmodel.controller.MessageManager.raiseMessage(MessageManager.java:964)
         at com.sap.cms.ui.wl.Custom1.getConfigurationDataOfTrack(Custom1.java:10038)
         at com.sap.cms.ui.wl.Custom1.setSelectedTrack(Custom1.java:2823)
         at com.sap.cms.ui.wl.Custom1.prepareTransportStudio(Custom1.java:3585)
         at com.sap.cms.ui.wl.Custom1.wdDoInit(Custom1.java:299)
         at com.sap.cms.ui.wl.wdp.InternalCustom1.wdDoInit(InternalCustom1.java:990)
         at com.sap.tc.webdynpro.progmodel.generation.DelegatingCustomController.doInit(DelegatingCustomController.java:73)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
         at com.sap.tc.webdynpro.progmodel.controller.Component.getCustomControllerInternal(Component.java:436)
         at com.sap.tc.webdynpro.progmodel.controller.Component.getMappableContext(Component.java:374)
         at com.sap.tc.webdynpro.progmodel.controller.Component.getMappableContext(Component.java:403)
         at com.sap.tc.webdynpro.progmodel.context.MappedAttributeInfo.initAttributeMapping(MappedAttributeInfo.java:319)
         at com.sap.tc.webdynpro.progmodel.context.MappedAttributeInfo.init(MappedAttributeInfo.java:278)
         at com.sap.tc.webdynpro.progmodel.context.NodeInfo.initAttributes(NodeInfo.java:674)
         at com.sap.tc.webdynpro.progmodel.context.DataNodeInfo.doInit(DataNodeInfo.java:238)
         at com.sap.tc.webdynpro.progmodel.context.NodeInfo.init(NodeInfo.java:659)
         at com.sap.tc.webdynpro.progmodel.context.Context.init(Context.java:40)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:199)
         at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:539)
         at com.sap.tc.webdynpro.progmodel.view.ViewManager.bind(ViewManager.java:397)
         at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:554)
         at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:421)
         at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:130)
         at com.sap.tc.webdynpro.progmodel.view.InterfaceView.initController(InterfaceView.java:41)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
         at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.displayToplevelComponent(ClientComponent.java:135)
         at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:404)
         at com.sap.tc.webdynpro.clientserver.task.WebDynproMainTask.execute(WebDynproMainTask.java:618)
         at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:59)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.doProcessing(ClientManager.java:251)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doWebDynproProcessing(DispatcherServlet.java:154)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:116)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    I have some development to move through today as part of aproject, but we cannot due to this.
    I have checked that the Data in ExchangeProfile is correct.  No users are locked.  I have started the CBS applications not started in Java Admin Console.
    It worked before upgrading to SP19 (from 15).

    Hi,
    I hope, please try this error in SAP Notes
    like 
    Note 907721 - "Web Dynpro Client" missing in SAP GUI 6.40
    similar Note 843804 ,
    Regards
    Chilla..

  • Poor WiFi since upgraded from an AEBS

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    Both Gen 1 and Gen2 AEBS I think should be Marvell wireless. But they had 3 antenna..
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  • Poor Customer Service!! Stay away from Verizon!

    Do not contact Verizon online chat, they will tell you one thing, then when you get in the store(no matter how fair you have to drive) you will be told something different. And when asked why a verizon rep would/could tell you the wrong thing and not be held accountable, you only get.. sorry we can only do X.. when you was clearly told Y. I have been a verizon customer since 2009, and WILL NOT CONTINUE SERVICE. If you are not a verizon customer now, LOOK ELSEWHERE! Even at 5 full years over service, my bill is always over 250 bucks(with 5 phones).. that is 250*12*5= OVER $15,000!!! Dollars spend on this company, would think that would earn you some form of respect!

        Hello njackson82!
    I'm sorry for any miscommunication or confusion regarding your account with us. I don't want to lose you and would love to make things right. Please elaborate on the issue at hand. We'll be happy to help, and I assure you that we will provide you with 100% correct information.
    ChristinaB_VZW
    Follow us on Twitter @VZWSupport

  • IPhone 5S "No Service" since upgrading to iOS 8.1.3

    Hi guys!
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