Poor broadband

Hi,
Our broadband has been very poor for a long time now, yesterday it would connect at all so want to do something about it.
On average, the line will drop connection 20 times a day, on some occassions that is per hour.
The line has never been quick, and it seems BT are never going to upgrade our cabinet/line/etc. the very best speed we have had since being a BT broadband customer for six or so years is just over 1 mb. Not really good enough in this day and age especially when the line drops so much.
The BT infinity website said we could get the service in June, then July, then September and now it just say's not at all.
So BT, what is wrong with our lline, why won't you upgrade to guve us bettter speeds and why should we stick with you?
stats
Line Mode
G.dmt
Line State
Show Time
Latency Type
Fast
Line Up Time Duration
00:03:04:14
Line Coding
Trellis On
Line Up Count
2
Statistics
Downstream
Upstream
Line Rate
1152 Kbps
288 Kbps
Attainable Line Rate
1920 Kbps
1088 Kbps
Noise Margin
8.3 dB
26.0 dB
Line Attenuation
34.5 dB
27.5 dB
Output Power
11.2 dBm
16.2 dBm
FAQ
The speed test has completed on test server test.speedtester.bt.com for user XXX and you have downloaded a 1.7Mb file at a speed of
912kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is xxxxx, your browser is reported as being xxxx and is running on xxxx.
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
Thanks

with sync speeds of 1152 down and 288 up that is typical for a fixed line. with an attenuation of 34.5 you can check here what possible speed you may get with a GOOD line http://www.kitz.co.uk/adsl/max_speed_calc.php
Patch2K wrote:
Hi,
Our broadband has been very poor for a long time now, yesterday it would connect at all so want to do something about it.
On average, the line will drop connection 20 times a day, on some occassions that is per hour.
The line has never been quick, and it seems BT are never going to upgrade our cabinet/line/etc. the very best speed we have had since being a BT broadband customer for six or so years is just over 1 mb. Not really good enough in this day and age especially when the line drops so much.
The BT infinity website said we could get the service in June, then July, then September and now it just say's not at all.
So BT, what is wrong with our lline, why won't you upgrade to guve us bettter speeds and why should we stick with you?
stats
Line Mode
G.dmt
Line State
Show Time
Latency Type
Fast
Line Up Time Duration
00:03:04:14
Line Coding
Trellis On
Line Up Count
2
Statistics
Downstream
Upstream
Line Rate
1152 Kbps
288 Kbps
Attainable Line Rate
1920 Kbps
1088 Kbps
Noise Margin
8.3 dB
26.0 dB
Line Attenuation
34.5 dB
27.5 dB
Output Power
11.2 dBm
16.2 dBm
FAQ
The speed test has completed on test server test.speedtester.bt.com for user XXX and you have downloaded a 1.7Mb file at a speed of
912kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is xxxxx, your browser is reported as being xxxx and is running on xxxx.
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
Thanks
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Poor broadband speed and hub lockups

I've been with BT for donkeys years and need a reliable system for lots of business reasons.
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Hi Repairman
Well you were nearly right .....
Adaptive adsl uses a line algorithm to determine line speed and profile, which is run constantly at the dslam in the exchange.
Any crackles and pops or other line noise will cause the line speed to reduce in both throughput and IP profile, because it sees instability in the connection, due to the noise.
Once the noise is corrected, the dslam picks up the throughput and profile automatically, after a period of time has elapsed and noise levels are back to normal.
The only role the router plays is in "trying to negotiate" the best possible line speed for the line condition.
But thanks for the post, and sharing your experiences!

Poor Broadband Since Upgrade at Exchange

Hi All,
I wish someone could solve my problem. BT upgraded the exchange in mid-February. I received this email on the 16th -
Good news
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
I had a very good connection before the upgrade. Consistently 7mb on an IP Profile of 7150 on ADSL Max. Anyway since the upgrade things have deteriorated somewhat. Consistency is not one of the services being offered. Service varies between nothing at all - even broadband light on HomeHub3 going out - and 6.9. I have been logging it every half hour during the day. Naturally I have been in touch with BT Service Desk and they have been ringing me every 2 days to see if things have improved! I have had an engineer out and he said the line was 'sweet' and capable of good speeds. He suggested the exchange should change me onto a 21CN circuit as I was on ADSLMax. He spoke to the exchange and they said to request it through BT Service Desk. I did so and they have said they have done it, but it really has made no difference. It IS worse than before the upgrade. I have checked out the line via KITZ and this gave me:
Estimation of your maximum rate adaptive adsl speed
Downstream Attenuation dB 24.0
Approx Line Length 1.7 km
dslMAX 8128kbps IP Profile 7150kbps
adsl2+ (21CN) 18688kbps IP Profile 16000kbps
adsl2+ (LLU) 18688kbps Throughput 16539kbps
BT Speedtester shows:
Download speed achieved during the test was - 5.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
Speedtester then came up with:
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
Except I don't have additional services on my line, e.g. video, TV. So what's that about too?
I believe I should gett a much more consistent, and higher, speed. I did before BT upgraded the exchange. Normally, I would let BT just get on with it. I am ex-BT TO and have remained 'loyal' to the old firm and have never used anyone else. But I am signed upto the £25 a month deal, and I have recently renewed it for another 18 months. So, this is beginning to irk me somewhat.
Any ideas what I should do next? All help will be gratefully received.
Thank you.
Roy

RoyBennett wrote:
Hi,
This is confusing me now. In my original post I said that I had requested the circuit be upgraded and I have been told several times since by BT Service Desk that the work has been carried out! How do I make sure that this is done? Also what are the indicators in my ADSL settings that tell you that I haven't been upgrade?
Cheers
Roy
Downstream: 8,064 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
You have been mis-informed I`m afraid.
Your best course of action would be to ask the BT Care Team, they will get to the bottom of this.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Extremely poor broadband reception

Hi, I am promised 1.5 - 2.00 Mbps Yes I know brilliant ain't it? Can't even have BT Vision. Now only able to get 0.1 - 0.2 complained via the usual channels and after three wqeeks finally got some-one to believe me and an engineer came out and found a poor set of junctions some 400+ metres from the house. Repaired this and said I would be on line at fullpower within two hours!! After three hours I rang the fault line again and was told it could take 48 hours. 48 hours to uprate the speed when the hard wires are repaired?? 24 hours later I am back to where I was before constantly being cut off from my 0.01 - 0.15 Mbps connection. Any suggestions as to what to do please???
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Constant poor broadband service

Good evening
Any help appreciated - I've been struggling with poor BB service with BT for awhile now and it's got to the point now where it is almost unusable
Below are my current stats
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Poor Broadband service

I want to be able to log cases of when the service is down / poor / drops out. This seems to happen fairly readily and the service status always seems to be fine. I'v enever seen the service status on thsi site show anything negative ...which makes me think this is just.....BS. Thankyou

This is the second time I'm posting the stats, when the connection is actually made ! The connection has timed out The server at 192.168.1.0 is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Router StatisticsSystem Up Time: 65:12:54PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANPPPoA3602750153514600:01:51LANDown0000000:00:00WLANDisable0000000:00:00Broadband LinkDownstreamUpstreamConnection Speed8917 kbps799 kbpsLine Attenuation45.5 dB28.0 dBNoise Margin5.2 dB100.100 dB

Poor Broadband since Infinity installed in my area

I am a very frustrated BT customer!
After years of loyal and relatively trouble free broad usage provision, I am now faced with a dilemma.
Since the announcement that BT has installed Infinity in my area the quality of my broadband connection has dropped considerably. I now experience 2-3 connection drop-outs per day and havd noticed significantly slow download speeds. As I work from home, this is extremely inconvenient and bad for business. The quality of my Skype calls has dropped considerably to the point that I've been forced to end calls and redail in an attempt to get a bit connection. To add insult to injury, BT sales team have called me once, sometimes twice a week asking if I'd like to upgrade to Infinity. What I would like I'd the service I have enjoyed without any issues for many years, reinstating! I would like value for money and not arm twisting tactics to get mr to upgrade to something I don't need. Is there a case for compensation if BT has degraded to service I was receiving? I'd be interested to know if others have experienced similar since Infinity was installed their area. Thank you....

I had the exact same problem as you, I had problems on ADSL broadband for months had it finally sorted 3 weeks connection with no disconnect BT Infinity was installed and I started getting 4/5 disconnects a day. People saying it's entirely seperate when some use the same cabinets, for example my area i believe this is the reason but i don't pin on it.
Good luck to get this resolved
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Poor Broadband performance since day 1 after switc...

Hey, I do hope some one can help me I'm soo frustrated!
I was with Sky broadband and had no issues with speed, lagginess or any problems of any sort to be honest so I'm a Bit confused as to why I'm struggling so bad with BT.
From the day I was switched I've had repeated problems browsing the web, I constantly have half loaded web pages, have to refresh pages or give up and switch to a neighbours BT connection altogether as its just so slow!
My connection speed is stable and has actually increased from 15500kb and 6db SNR to the 16500kb and 3db SNR it has now, the reduction in SNR has not affected the stability at all, it's exactly the same as with 6db. I used to run at 2db SNR with Sky with no issues just for the record.
I'm connected to the test socket, there's no extensions anyway but I'm still connected to that, I've changed micro filters, adsl cable, I've even gone back to my exact sky setup which I had no problems with and it's still laggy as anything.
Nothing has changed my end, at all really so I can only think there's an issue at the exchange or with BT somewhere. I do have an insane number of errors since switching too as you can see below. I had virtually none with Sky. If I run speedtester.net I get a great result which spikes and ends up slowing towards the end of the test and ends up on like 500kb/s which isn't normal.. The Quiet Line Test is silent.
I'll post a BT speedtester result when I can use a laptop. Sorry for the long post but I tried to get all info out there in one go, and I'm not saying Sky are amazing or anything, I used to have BT at my old house and it was great, I'm just giving the comparison to what it was like before.
Thank you!
-The short Uptime is due to me having my old router hooked up, I switched back to the Hub 3 due to needing help..
Connection Information
Line state: Connected
Connection time: 0 days, 10:44:05
Downstream: 16.28 Mbps
Upstream: 1.126 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 4.3 dB / 6.4 dB
Line attenuation (Down/Up): 27.4 dB / 16.6 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 427323630 / 34
CRC Events (Down/Up): 598839 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 1823236 / 2
Error Seconds (Local/Remote): 15455 / 5

Hi,
As I said in my original post i've already done the quiet line test which is silent, and I've just done it again and its silent.
Nothing has changed in my house since switching as I said so I highly doubt anything is causing interference. I've already tried turning everything in the house off and nothing changes.. I was on Fastpath but DLM has changed me to interleaved already.
Recent HomeHub Stats:
Line state: Connectedppp0_0
Connection time: 0 days, 21:18:56
Downstream: 16.28 Mbps
Upstream: 1.126 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 2.6 dB / 6.5 dB
Line attenuation (Down/Up): 27.4 dB / 16.6 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 444918496 / 111
CRC Events (Down/Up): 599447 / 32
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 1833884 / 55
Error Seconds (Local/Remote): 15724 / 22
BT Speedtester
1. Best Effort Test: -provides background information.
Download Speed 14.37 Mbps 0 Mbps 21 Mbps Max Achievable Speed
Download speedachieved during the test was - 14.37 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed 0.91 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.91Mbps
Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

Re: Poor Broadband Service & Poor BT Support

Can someone please advise on an alternative to the BT home hub 3? I've been having a lot of problems with my wired connection. When I had ADSL, I only had one box. Now I've got two. BT say one is the modem and one is the hub. Can someone please explain? What's the difference between a modem, a router, a hub and a switch? What should I buy to get the darned thing working?
Solved!
Go to Solution.

A modem converts the analogue signal from the cabinet to digital.
A router connects 2 networks together.
A hub is BT's pet name for a router.
A switch splits a network connection into 4, 8, or more connections.
You are looking for another router to replace the hub, they used to be referred to as "cable routers"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Poor customer service -Broadband fault

Joined Bt in January and have had problems with broadband service every month.
Latest Problem was reported 25th July and only occured after a BT engineer had been working on the small gry BT box in the street.
after 2 weeks numerous phone calls and time off work still no resolution. have made complaints but like previous posts the BT customer service system is that you cant contact complaints or the department that deal with the faults the level 1 department have to get someon to call you back.
Wait 24 hours no call then i have to hpone again and go through the whole process.
on previous occasions BT spend 3-5 days investigating the fault to determine it is something in the exchange another 3-5 days and an engineer deals with the issue and i get (very poor) broadband for a couple of weeks till it goes off again.
I have paid 1 years line rental upfron and i am only 7 months through the 12 month contract but now want to cancel my BT contract and go with another provider.
Is there any possibility i can get out of this contract due to poor service & customer service?

as the link does not work then in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Poor or Lack of service on both BT customer servic...

Basically I lost Broadband speed not long after they installed the fibre-optic cabinet at the top of my street.. It's went from 8.5 Meg to just about 5 Meg.
I called about it on the 23rd September and since then I’ve had 4 engineers out about 10 operator hangups on me (and then not calling me back)when I was trying to get my broadband sorted... at least 8 promised call backs that never occurred including 3 different failed call backs on the 3rd or 4th of November ( I had 3 on the same day as I called back again when the person who promised to call me back in a time period didn't only for the next operator not to phone me back either)
Today I waited in for My fifth engineer which turned out to be a no show from BT with no phone call to let me know. To say the least I’m well pi$$ed off with BT's attitude. I was so pi$$ed off I lodged a separate complaint about their poor service with a manager on the 2/11/11 and was promised a reply in less than 48 hours... I’m still waiting for that reply.
What also gets me wound up was that when the first two engineers didn't fix or even find my problem and I phoned up yet again to see what was happening next I got told a third engineer would be calling out.. but this one was a special broadband engineer that would fix it for sure this time... but not for another 8 days!!! What were the first two engineers then???? Anyway when the third engineer did come out 10/11/11 he did seem very knowledgeable... He tested inside like the rest but with some longer tests... and went to check pole and cabinet... he was able to tell me that I was getting really good speed at the cabinet but was losing it between the cabinet and the pole, I should say i'm 150m tops from the cabinet.
Two things then bugged me... the first two engineers had said they had been at the cabinet and checked it out... so what were they doing that they couldn't find what seems to be such a simple fault that could be found by anyone using simple fault diagnosing techniques... and what are BT doing wasting my time and their money sending badly trained so called engineers out in the first place?
Anyway back to the third( excellent engineer ) he said he tried to find me another pair of cables on the pole but there were none free all were being used... the man spent a good 3 hours at my job while the first two spent about 30-40 mins tops. He said he would report the fault back and true to his word the forth engineer was sent out on the 11/11/11 to get me another pair of cables, that engineer colin“said” he changed my pair for another... but I was getting the exact same speed as I was with my original pair which makes me think he didn't change anything. I said the third engineer had said there were no more pairs to use and that a new pair would maybe need pulled in... the forth engineer said he was only out to chance my pair over nothing else... so I would have to phone up BT again.
I phoned BT and was disgusted I was having to wait till the 20/11/11 to get the next engineer out to replace the pair of cables from the cabinet to my pole.... I complained that this was a disgrace and I wanted a much sooner date after a lot of complaining I got it shifted till today the 18/11/11... I was still not happy but they said it was the best they could do... so I just had to sit and wait.
Today came the appointment was between 8:00 and 13:00. as I had heard nothing by 11:30 I decided to phone BT to see if there was any problem.. I asked the person to check was the engineer still coming out and he said he did and the engineer was definitely coming. I phoned again at 13:25 after the no show and asked to speak to a senior manager... it took about 10mins but I got a manager Sririam and I asked what was the excuse and why did no one contact me to let me know... he went away for about 5 mins and came back telling me “Lack Of Resources” the next quickest date is the 21/11/11 and I have to yet again put up with that and another day off work to wait in for them.
I have asked the Senior Manager Sririam to find out why I wasn't contacted and why the person at 11:30 told me they had checked and the engineer was sill coming... he said he will call me to let me know... what’s the bets that's yet another failed call back.
I've tried my hardest to talk to someone more senior than these managers in India but I can't seem to get anywhere the lack of response to my complaint ref: VOL011-********** That's open from the 2/11/11 and my further poor treatment since then has made me think i'm just getting lip service.
I've searched on line for hours trying to find a number to escalate my complaint to but no joy...i did find this page
http://www.btplc.com/Inclusion/BTSign/btsign.asp?id=20
but when i call the number on it it is no longer in use
Do any of you know who I can can talk to on the phone to escalate resolve both my broadband fault and my lack of response to my complaint? Is there a high level complaints department and if so how do I talk to them?
Thanks in advance for your inputs

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
can you please edit out the reference number as this is a public forum
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

A persistent Broadband problem

Dear BT,
Posted this earlier in another thread, thought I would start fresh thread for this, as my post was conflicting with another customers post.
I have been experiencing chronically poor Broadband speed since around mid December last year, and I can’t get the problem resolved.
It is extremely frustrating. My Download Speed is for the most part around 136 kbps, though the upload speed is stable at around 250kbps, what ever my very varible download speed happens to be.
I have had numerous visits from ‘OpenReach’ since I first reported the problem back in December last year. When the first engineer called, ironically the speed had improved and I was getting a download speed of around 600 kbps. He tested the line and said it was good and could find no problems.
The improvement continued for a couple of day, then the speed gradually reduced back to a very poor state of around 136kbps. At this stage I did notice intermittent phone line noise, this would come and go, completely clear some days, then another day it would be very bad. In my opinion the weather conditions were not to blame as the intermittent line interference continued whatever the weather conditions, be it good or poor.
Just before Easter I reported a line problem as a voice fault.
Last Tuesday 6th April another engineer came to check noise on the phone line, frustratingly when he called the phone line was perfect and my Broadband speed and improved considerably. He found no problems with my line at all. For a couple of days the line was good, Broadband speed was between, 500kbps and 960 kbps.
He did say intermittent faults were the worst to pin down, and he said it would be better if the line completely failed, then it would be easy to trace, the only problem with that, I could be waiting months or even years for the line to fail.
Now again the speed has dropped out again, back to around 136kbps, there has been some slight interference on the line also. I am sure the noise is the cause, but frustratingly, each time I report it, the checks all say nothing is wrong with my line.
I have done all the usual checks on my equipment. My rooter is not at fault, as I have changed it, changed filters and also changed my phone this week. I am completely at a loss what to do!!
Also my rooter is connected directly in to the main BT box, so that rules out any internal wiring problems.
My broadband package is BT Total Broadband Option 3, so I can access BT FON, but I am unsure of the rules regarding this service as an alternative.
I would be pleased if my ongoing problem could be finally resolved. Finally below is the latest speed test, taken around 11:30am today, 11th April 2010.
Download speed achieved during the test was - 101 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps
Regards
Paul
Solved!
Go to Solution.

Hi, Chris, Roger, or anyone at BT,
I am back, after doing all the above, I am sad to report that my Broadband speed has just gone form bad to worse.
Below is a log over the last week or so.
Broadband log
· 14th tested voice line from BT test socket with filter and rooter: Line seems ok.
14th April 2010: Plugged new BT filter and rooter directly in to BT test socket. No improvement of BB speed. Download speed = 120kbps. Can now hear a distinct background hiss on voice line now the router is active. Changed filters, (4 different types) no improvement. (Filter is installed correctly. )
15th After 24 hours download speed improved to 640kbps. At around 16:00hrs, ASDL signal dropped out, 2 mins later when ASDLS signal re-connected, the download speed immediately dropped all the way back to 120kbps and stayed there for the rest of the day.
· 16th: BB speed very poor all day, stuck at 136kbps, still continuous background hiss on voice line.
· 17th: BB speed continues to be very poor, 120kbps, continues loud hiss on voice line.
· 18th: BBs a consistently poor 136kbps. Background hiss continues.
· 19th: ditto
· 20th: ditto
To day at 19:30 hrs, BST, voice line very bad, continuous interference, ASDL disconnecting continually. Obviously this noise on the line is the cause of the problem, but getting and engineer here when the line is bad, seems to be impossible, as every time one has called the interference goes away. Can anyone suggest where I go from here, because engineers have failed to correct my problem, see above posts, this has been going on now since last Early December last year. I am paying for a premium for a terrible BB and Telephone service.
Regards
Paul

Very slow broadband - can't identify problem

Hi all,
My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
Many Thanks!

try advice here
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Broadband speed is low.

Hi,
I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 01:26:37
Downstream
5,479 Kbps
Upstream
763 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
31.1 dB / 10.3 dB
Line attenuation (Down/Up)
18.9 dB / 7.8 dB
Output power (Down/Up)
35.0 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
7 / 0
Thanks.
Tom.

HI welcome to the forum
Yes your noise is the problem that has risen because of disconnections
can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Poor broadband

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