Poor Coverage Verizon heavy handed attitude Unwilling to resolve.

I recently upgraded my phone to the LG G2.  Nice phone, I also got a Galaxy Tab 2, which is an ok tablet for my needs. Both are on a shared data plan. I have been with Verizon for at least 4 years after being an AT&T Customer.  I recently purchased a new home and moved about 5 miles from my previous location. I am about 2 miles from a Verizon tower.  I can NOT use either device inside my home.  My neighbors also can not use their devices inside their homes. We ALL have to go outside to make calls. Verizon opened a ticket for this issue and determined that the signal at street level is Marginal, 1-2 bars. I get 1 Bar in my HOME if I go directly to a window Upstairs, Occasionally. I realize that topology can effect microwave propagation and there may very well be dead areas but that is not my problem as I am not the maintainer of the network that provides the paid services.
The solution from Verizon is to purchase a $250 extender to resolve the issue. Why would I need to purchase a device to use a service I already pay for?  I have spent about 8 hours on the phone thus far with Tech support.  I escalated this to a manager who agreed to hear my complaint and stated he would call me back after 15 minutes. He never called back. I called support back and of course none of the people I talked to were available. 
Does Verizon not understand the concept of a warm hand off for tickets?  Verizon believes that I will simply pay for the extender in part or in full because I am on the edge agreement and I stand to loose over $400, so its take it or leave it your under a new contract. I WILL leave. Even if the the cost is $1500. This is about principle and fair business practices.  The attitude of Verizon is deplorable. They do not care about the customer. The flat out lied about the cost of my monthly charges in the store and now this. I am pay over $100 a month for something I can't even use?
Nobody is calling me and honestly it appears they don't care what I do. Its "Best Effort" only.  YOU need to be aware of this. I am not asking for the impossible. Lets be realistic. The Extender is not that expensive to Verizon. It is made by Samsung and it in itself does not have that great a track record. Other companies such as AT&T offer these for free. T Mobile has a VOIP client to get around this issue. Verizon wants to sell you something to solve the issue.
I am sure this post will be deleted or removed by the moderator so I am saving it so I can either re-post or place on Facebook.  I am sorry it has to come to this but I have tried to be diplomatic and understanding about this  Push come to shove Verizon is not different than AT&T or any other company. The could care less about you the consumer as long as your signing a new agreement.
Verizon will argue we can't give away an extender to everyone with a signal issue. Well you actually can, but I understand the business implications of such matters. That however is not my problem and if you understood the basics of Customer support and Customer Advocacy you would deal with each issue on a case by base basis. Crapping on customers and not communicating is the best way to loose business.

It tells me that area has minimal coverage regardless of where the tower is located and even with other Verizon customer is the same area, Verizon is not doing anything to change that (That you know of)
And yes, I would eat the ETF to get good cell coverage because good cell coverage is critical to my life and to my business. I would rather do that than keep paying for unusable service I would not eat the $250 for a network extender because from reading the stories on the forum about it, it's not worth $50.
You keep talking about how other companies offer this or offer that, Verizon never price matched and never will so don't get your hopes up for a free network extender.
They will never call you back, Verizon customer service is on it's way down the hill.
And they can tell you what they want about high coverage in your area, you are experiencing firsthand they do not.
I would just cut ties and move on. T-Mobile is buying out contracts still I believe so I would check and see what coverage the have.
Otherwise you could buy the extender and you have 14 days to figure out if it's worth the $250 or not.
Good Luck

Similar Messages

  • Mavericks: Can I stop these heavy handed tactics?

    Can I stop Apple's/Mavericks' heavy handed tactics when it comes to sofware updates? I am annoyed. Here is what I am talking about.
    I think I have the right to decide if, and when, I install an update without being harrassed. I am not concerned abou the Time Machine nag partially depicted because I can simply dismiss it.

    Please send feedback to Apple: http://www.apple.com/feedback/macosx.html
    The only way to avoid these updates is to actually perform the requested update.
    However, you can work around the problem. Make sure to archive the software you currently have. That is always a good idea, by the way, even with the Mac App Store. Then, perform the update. Next, copy the new version of the software that you don't want (let's call it "Pages") to some obscure place on your hard drive or permanently connected volume. Now, use LauncPad to officially delete the software. Finally, copy the old version into /Applications.
    Since the old version has the correct receipt, it will work normally. Since the new version is on the hard drive, you will no longer be nagged about updating. The old version is in LaunchPad so that is the one you will launch. If necessary, you can set your document types to only open with the old version.

  • Moderators a bit heavy handed here?

    I just noticed that a moderator moved the "not enough updates, time to sell it?" post to the general forum where it makes absolutelty no sense (no product name in title, TPT specific post). This seems totally nonsensical as this post (which was not my own) is clearly relevent to this forum. It would be nice if moderators used more discretion when moving posts or editing them, particularly when these posts are critical of the mother company... This is not the first heavy handed behavior that I have noticed here, and I don't mean to single that specific mod out. As a user the lack of support and response from Lenovo does not pair well with the somewhat aggressive forum moderation (locking posts, removing content for supposed rules violation while refusing to explain to the user what rule was violated (my personal experience), and arbitrary relocation of posts). Interestingly the general forum (which I would never visit to get TPT information) seems like a dumping ground for critical posts. The only real support available on this product is from other users, please be more respectful of these posts.

    FDP wrote:
     For example, there is no longer any link from the TPT forum to this post, even though this is aimed specifically at that community.. 
    I moved the post for the reason JaneL stated and left a placeholder pointing to it which members can follow if they choose to.
    FDP wrote:
    Also, it would be nice if it wasn't possible for incredibly immature users to spam other's posts using tags... 
    Could you please be a little more specific, maybe provide one or two links to examples of what you mean?
    Thanks
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Poor coverage report

    Duplicate post - Poor coverage report - Englewood, CO
    Message was edited by: Admin Moderator

    Your signal can be affected by anything from foliage to building structure. Most people tend to have the most problem in the Spring and Summer months due to foliage. Once Fall arrives, you'll see your signal typically gets a bit better.
    That said, which phone do you use? Some phones have been affected negatively by the the Android KitKat 4.4.2 update.

  • How to make Verizon aware of poor coverage area

    I live in a relatively densely populated suburban community and yet we have very POOR service coverage in our neighborhood.  I remember the days of frequently dropped calls.  But now I am accustomed to never dropping a call.  But lately, and it does seem like a recent phenomenon, I drop every call upon entering my neighborhood.  So, how can I make Verizon aware of this service frustration?  I am certain that others are equally frustrated with this experience and will be considering other carriers if something doesn't change. 

        Thanks for the details, @walanlove. I checked out the 28105 area and don't see any recent changes have been made or a slew of customers reporting trouble, but it is a fairly big zipcode. You mentioned this only happens when entering your neighborhood. What's a nearby cross street we can take a closer look at? I do see customers in the 28105 area have activated Network Extenders http://vz.to/IHRT6h to improve indoor coverage. This can help with dropped calls at your home.
    JenniferH_VZW
    Follow us on Twitter www.twitter.com/vzwsupport

  • Get in contact with Verizon about poor coverage?

    Is there any way to report poor service in my area? I have been with Verizon since 2005, my area showed up on the LTE coverage map in 2011. The problem is 4G is extremely spotty and all phones almost always revert back to 3G or are unable to complete a 4G upload speed test. The only place I am able to get stable 4G reception in my house is upstairs (with HTC, Motorola, and Apple phones). When you live in a spotty 4G area you notice that some manufacturers use better radios than others.
    The closest cell phone tower to my house is located about 2 miles to the east of town right on Interstate 75. The other cell phone tower is located about 3-4 miles down 75 which serves the northern portion of town. Downtown and almost all residential areas have non-existant LTE coverage unless you're outside and you're lucky to get that. The phone might read LTE sometimes but it's usually about -111dB and unstable. 2 miles west of town there is a major CSX intermodal train yard that links NYC to Chicago which also has no LTE coverage. My zip code is 45872 and the map shows LTE coverage for the entire area, and it has for years, and while this might TECHNICALLY be true, as in the tower is 4G, it's very difficult to connect to LTE while in town.
    I highly doubt Verizon has any knowledge of the issue or plans to fix it anytime until the next upgrade to 5G or whatever that may be. I'd really like Verizon to consider fixing the issue or remove the LTE coverage from the map.
    I am not new to this, I have had LTE devices on the Verizon network since the Thunderbolt came out. Since then I have had the iPhone 5, iPhone 5S, Droid DNA, Droid RAZR, Droid RAZR Maxx HD, HTC One, Galaxy Note 2, Galaxy Note 3, Galaxy S3, Galaxy S4, and the HTC Rezound (I believe this is all of them).
    I don't have any issues with dropped calls and the 3G works OK, but with more data intensive applications it would be nice to actually get what you pay for and utilize the 4G speed.
    Verizon only seems to care if users have LTE data coverage by the highway, not in the town. It didn't used to be a big deal but now that nearly everyone has 4G capable devices, the issue is really obvious. I will work with Verizon on the issue if they'd like, I would really just like to have the issue taken care of.
    Thank you

    The Verizon rep (TonyG_VZW) was communicating with me through direct messages and was supposed to call me but never did. So I don't know if a ticket has been filed or not but apparently contacting someone on here is one way to do it. I'm really doubtful that anyone will ever come and fix it. The east side of town is great but the west (where I live) is poor. I think as long as they can mark it as a "LTE" area on a map, that's all they care about.
    The truth is that everyone knows that LTE sucks here, but no one really knows how to complain about it. It IS an issue and always has been, ESPECIALLY if you own a Samsung phone. The only real way they could fix it here would be to put up another cell phone tower which I highly doubt they will do, the position of the current one honestly makes no sense, it's about 3 miles from the center of town, if it was more centrally placed they would of only had to put up one tower, but now about 75% of the town has to live with slow 3G, and because the majority of people are using 3G at the same time on one tower, it's SLOW.
    I don't think Verizon cares enough to put up another tower here, even with there being a major CSX inter-model hub, which is more than 5 miles long itself. It lies on the west side of town and 4G signal is extremely poor, they're building commercial shipping companies across from CSX all the time and they service out there it horrible. I'd switch to AT&T if I didn't have unlimited data because it's much faster here, the towers are more strategically placed and there appears to be more than one.
    sj_deg6, try contacting a representative by direct message on here, maybe you'll have better luck than I did.
    I ended up buying the zBoost DataBlast YX550-VLTE-AWS for $160, I had to put an antenna on my roof. My 4G signal ranges from 2-4 bars and usually about 19db on average, although LTE still sucks outside my house. I hope that helps.

  • My Verizon Nightmare - Be weary of poorly trained Verizon employees in the Costco kiosks

    A few days ago my week old HTC Droid Incredible 4g LTE that I purchased at Costco developed a circular blob of yellow discoloration on the lower-left portion of the screen in the area right above the micro-USB port. It seemed to get darker while connected to the charger, but never disappeared entirely.  It got progressively getting worse and, if it wasn't my imagination, another spot started to form on the lower-right hand side of the screen.  Called the Verizon kiosk at Costco (where I bought the phone), they said to bring the phone, the charger, and the box back immediately and they would exchange it for a new one on the spot.  The sales associate said he had not heard of this problem before.  I originally posted this problem in the Android forum and some helpful community members suggested it was the charger port overheating.
    Update: Ugh! What a nightmare! So, I brought the phone back to Costco within my 14 day exchange period.  The Verizon employee who had sold and set up my phone a week earlier was, unfortunately, not there this day.  The guy who was at the kiosk was a complete !@%hole and, worse, an idiot.  At first he refused to exchange the phone because I didn't bring back the free bonus Costco "accessory package" (a car charger and a couple cheap generic screen protectors) that they give away with every cell phone purchase.  I tried to reason with him that the two were completely separate, only the phone needed to be exchanged, and it didn't make sense bring back what wasn't part of the HTC phone package.  I also told him I called first and was told to bring only the what came in the phone's box.  He wouldn't budge and actually wanted to argue about it in the middle of the store.  I told him there was no way in hell I was driving 20 miles back to my house for $5 in junk that didn't even need to be returned and he better get a manager. After about 15 minutes, he finally came back and said he was told to do the exchange without the "accessory package," which just seemed to make his attitude all the worse.  Then things got really bad.
    This guy didn't know the difference between a SIM card and an SD card.  In fact, he didn't even know where the SIM and SD card slots were on the this phone!  When he finally found them (I wasn't giving him any hints, it was too funny to watch stumble around , especially since he still had a bad attitude), he was going to leave my SIM card in the old phone, thinking that I only needed the SD card.  I tried to explain the difference between the two and why I needed both but that just made him more confused. I then asked if he realized we also needed to sync the old and new phones so all of my apps, data, ringtones, settings, etc. would be transferred. He said he didn't know anything about that and they only had that kind of "equipment" at the "corporate stores" (the nearest of which was 15 miles away).  He said the only option was to factory reset the phone to make sure my personal data was erased.  Long story short: I got the phone exchanged and the screen on the new one seems to work alright. But I lost all of my apps (free and paid for), data, settings, and paid ringtones that weren't on the SD card.  Once I got home, I called Verizon corporate customer service to tell this story.  For the most part, I got an attitude of "what do you want us to do about it?" and that they could care less.  The rep even tried to tell me the guy in the kiosk wasn't a Verizon employee, it was all Costco's fault (I called Costco to clarify this and they said the kiosks ARE owned by Verizon and operate independently of Costco; Costco is only responsible for selling the hardware).  The rep tried to walk me through recovering my paid ringtones from the MyVerizon site, but right after the tones were sent to my new device, the site informed I was being billed for them AGAIN.  The rep had no solution to offer for this and suggested I call back in a month to complain again when I get my next bill.
    I plan to write both the corporate offices of Verizon and Costco to complain again, but since my data is lost, I wonder if I'm just wasting stamps....

    Well, another update I feel obligated to post.  A very nice Verizon customer service rep called me this afternoon after reading these posts (I sent a link in an email) and sincerely apologized for something not personally his fault and, perhaps, not directly Verizon's.
    First, the rep explained that the cellphone sales kiosks in Costco stores are owned neither by Costco nor Verizon, but by a third-party, a company called "Wireless Advocates."  I researched this a bit online and it appears to be the case.  Regardless, if I were Verizon, I would not want such a company representing and peddling my product with such poorly trained and disagreeable reps.
    Second, the customer service rep patiently took the time to walk me through the process of recovering my apps (while the kiosk rep basically told me I was screwed).  Unfortunately, each of my 30 or so apps has to be reinstalled manually one by one, but at least they're grouped together in one place in my Google Play account.  However, the data associated with those apps is still lost as many of them cached their data locally on the old phone (not on the SD card).
    One final note to confirm the kiosk rep's lack of knowledge, I happened to come across this today: Verizon's own website specifically states that to exchange a defective phone within the 14-day period, one need only "return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box" and, further, "for exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned." (emphasis added).  http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp  The rep being a complete jerk and insisting that I drive 20 miles home to bring back the free (i.e. junk) Costco "accessory package" that didn't need to be returned is just inexcusable.
    I guess I should edit the title of this thread to read "Be Weary of poorly trained 'Wireless Advocates' employees peddling Verizon products in the Costco kiosks."  But that's a bit long-winded.  Thanks for everyone's input, much appreciated.

  • Poor Coverage in Highly Dense Region

    >>Duplicate post removed to comply with the Verizon Wireless Terms of Service.  See Re: No coverage when there should be coverage.<<
    Message was edited by: Verizon Moderator

    Yes. It's always been poor, but seems to be have really gone downhill this trip. My mother's phone (a much older flip model) will only do 1X inside her house.    I suspect you're probably on the cell tower located somewhere near 40.639144, -74.887697, but there's a huge topography difference between that tower and the area I stated in the original post.  Area in original posting is much higher and if you're aiming flat or down to focus your signal, you're running into the side of a pretty significant hill on the order of +200 feet difference in elevation.
    As soon as I get down off that elevation difference and more on par with the presumed tower location, service jumps up dramatically to 4G, with full data and no call drops.  Go back up the "hill" and it drops, I get mobile networks not available, can't place outgoing calls, text messages fail repeatedly and have to be resent (when on mobile data, not WiFi), etc.  Repeatable day in an day out.
    Not likely my phone since it works perfectly in every other location and other phones in the same immediate vicinity as mine experience the same problems.

  • Poor coverage in Minneapolis

    My kids, both of whom are grad students at the U, live in 55405.  One has a very old device that she is waiting to upgrade because she concludes that she may not be able to continue with Verizon, since the coverage is so poor.  The other has a Motorola Droid Razr.  We have a family plan, but may have to ditch it because winter is coming and these two can't talk inside their apartment! Their friends who have AT&T have NO problems.  We live in Atlanta, and have been happy for many years with Verizon, but this is really a problem.  I have browsed the forum and found many other posters concerned with these issues.  Sadly, the responses have been poor excuses: thick foliage, large numbers of other people around , or difficulty providing coverage indoors.  Really, Verizon, what is your plan?  Other services seem to be able to handle these issues.  You are better than this!  Or should be.

    Their outdoor service is better, but we ARE talking about Minneapolis in the winter!  It is unacceptable to have to go outdoors when it is bitter to talk on the phone.
    Our coverage is fine.
    We have read about the extenders, but it seems that they do not always work.  Also, it seems unreasonable to ask customers to buy an extender to remedy a deficit in Verizon's service.  Could Verizon provide one free of charge for them?
    Thanks-

  • Reporting Poor Coverage

    I recently merged cell plans with my fiance and transferred by phone service from AT&T less than a week ago.  However, I appear to get extremely weak or no service when I am in my office.
    Yes this is an indoor location (22060), but AT&T is reporting 4 of 5 bars of 3G service on my iPad.  Yet my "more coverage in more places" Verizon 5S is reporting a whopping 1 of 5 bars of 1x service or No service.  I've had to walk outside and down the street to get a signal to get any messages out.  Even my Sprint work Blackberry is reporting 4 of 5 bars of 3G service.
    Its easy to put red color on a map outline and claim superior coverage.  It is something else completely to ACTUALLY HAVE SUPERIOR COVERAGE.

    I am not in the office today so I do not know if that will help.  But I
    will try.  If I do get a roam charge I will dispute it and use this email.
    As for other Verizon users, turns out the phones what were issued by the
    company were originally Verizon but they changed to another carrier because
    there was no signal in the building.  This was apparently a year or so ago
    and yet based on my experience hasn't changed which means we won't be
    switching back anytime soon.
    As to your assertions that Verizon cannot anticipate signal strength inside
    buildings, I find that incredibly irresponsible from a system design and
    engineering standpoint and counter to assertions that your service is
    superior to that of other carriers.  When every other carrier has superior
    signal availability inside our building compared to Verizon devices it make
    us SERIOUSLY regret signing our contract.
    I will try the "roaming" option but since I cannot actually get a signal to
    start with (according to the phone) in the building I don't have high
    hopes.  At this point we will just count the days until we can cancel this
    sub-standard, poorly designed, service, warn others to stay away and not
    believe the questionable claims in Verizon advertisements, and eventually
    get service with a provider who actually designs their system to be used in
    locations where people actually need and use them.
    On Thu, Oct 31, 2013 at 4:40 PM, Verizon Wireless Customer Support <

  • Poor coverage in Columbia MD

    I live in Columbia, MD within the 21046 Area code. The coverage indicator on the VZW website indicates that there is strong data/voice coverage in my area. That is actually incorrect. I tend to have weak to zero coverage within my own home. This is also true for anyone else in the area. The caveat is that there is an FCC station very close by. What steps, measures, or contact channels be used to address this issue? Can a verizon wireless associate travel to this area and verify the lack of coverage in this location?

    I do not think they care, we are insignificant to them. I need to find a place to complain and hope they are reading, you cannot email them nor chat will open.I have to keep reloading pages eating up my 5gb service. I have had to reconnect 5 times just to post this. Phone talk is worthless with them.
    I just have a complaint, you do with it what you want. My internet constantly starts searching for host and we lose our connectivty until we power cycle the jetpack, any device. I called to report or switch to home fusion, got the big red light nope ur locked in, different plans, and still have the issue. it is my internet plan, call all these phones different plans if you like, i pay the bill. if you do not want my monthly payment
    i will gladly switch to another company with the same sucky service who are at least honest about it.
    Now your calling/texting me for upgrades, it's ok for you to change plans but not me? I believ you claim my 2562 plan expies April 2014, same for 1517, because you classified fix as upgrade. The reason i came in was because my current 2562 device had issues so you slap upgrade on fix, moving the issue?
    Let's do the math.
    I give you $150 a month, from what i understand, i owe you at the end of the month so I owe you $150 more no matter what, i may have just paid up til 10/03/13.
    April is 6 more months of $150, $900 total. You are telling me if I change/cancel, i owe you $20, 2 devices for them same 6 months, $120 opposed to $900 and my upgrade you are calling about will not be with you.
    Will home fusion have them same issues?
    I may lose connectivity during this chat.

  • Very Poor Coverage at Santa Clara Convention Center

    Last month I was at the Santa Clara Convention Center for a technical conference. Attendees here are constantly borrowing ATT phones to make calls when inside conference rooms or on the Convention Center Exhibit Floor. The signal here is very weak 1x. Data is virtually nonexistent. The lack of coverage here in this venue is really inexcusable. Even T-Mobile is providing better coverage. It is really a sad state of affairs when folks are asking their coworkers if they have a non-Verizon phone that they can borrow to make a call. The coverage problem extends to all areas of the Convention Center and the adjoining Hilton Hotel.
    ATT is providing full signal strength on the convention center floor and in all conference rooms and Tmob works fairly well. Verizon is supposed to be coverage king especially in venues such as convention centers and other very populated metro areas. 
    I attend several conventions in Santa Clara per year and have spoken directly to the General Manager of the Santa Clear Convention Center. He informed me that he has had hundreds of complaints from vendors on the convention center floor. He contacted Verizon and was informed that the lapse in coverage was caused by the construction of the new Levis Stadium for the San Francisco 49ers that is adjacent to the Convention Center. The new Levis Stadium blocks that signal from the Verizon Cell Site. It seems to me that since this is such a high visibility venue, Verizon should permanently deploy a Cell on Wheels until the original cell site can be moved.
    It doesn't make sense to me that Verizon is spending millions of dollars per year on television commercials while nothing has been done to improve the several coverage problem at this internationally renowned convention center. Can Verizon deploy a permanent Cell on Wheels to the Santa Clara Convention Center until the problem is resolved?

    Hi Paul,
    I just completed a 3-day road trip throughout NYC Mon-Wed of this week, primarily on the West Side (85th down to 34th, Central Park West, Broadway, etc) and a little on the East Side (1st) and can confirm what you are seeing.  I tried to open up a ticket with VZW on the problems since I had collected very specific location, signal, performance and experience data (and wasted 2GB of data and hours of my time troubleshooting), but they would not open any tower tickets for me since I left NYC to go home and was not in NYC long enough for them to be willing to open up a ticket for me.  I suggest you call VZW back and ensure they text you the tower ticket #, also ask them to link your case information to their internal device forum "iphone 5 loses 4g lte" and text you confirmation of this too.
    You can find my NYC test results at the link below to see if your experience matches mine.  Whenever possible, I compared my VZW iPhone 5 experience to my AT&T Galaxy S III at the same locations and included those results as well.
    Scroll down to Oct 11 at 6:09A for my NYC results. For what it's worth, I'm in Metro Boston and my iPhone 5 VZW experience has been just as bad out here.  I have tried 3 iPhone 5's and 3 nano SIMs all on VZW.
    https://discussions.apple.com/thread/4329076?start=255&tstart=0

  • Poor coverage for past 10 years in Upstate SC

    We have endured 10 years of abysmal coverage from Verizon and are so tempted to go elsewhere. We would like to ditch our land line but can't.  Verizon keeps advertising they are expanding, even bringing expanded 4G LTE and have the largest network, while some of us still get 1X.  Regardless of what any map shows, there is no 4G here, only 0-1 bars of 3G sometimes, and many times only 1X with 0-1 bars.  We are only 7 miles from a major Interstate exit, only 6 miles from a Verizon store, and if you go towards the exit and store, not 3 miles away, you can get 5 bars and 4G.  We've been through multiple phones over the years, so it's not the phones.  It's not our home, coverage is still bad at the road at a high point and even down the road a mile or so in the other direction towards the Interstate, where data and calls have dropped.  I've called customer service many times so they can ask me the same questions, I give them the same answers, and then they proceed to tell me we're in a marginal service area.  Gee, you think???  So why not do something about it?  Southern Greenville County in SC is a VERY under-served area if you ever get on a map of cell towers, yet we have subdivisions out here too.  How about expanding where people need service for a change, instead of ignoring us.  And they want us to PAY for the privilege of a network extender so that we can run their service through OUR Internet.  It is very disappointing.  Don't get me started on the service near the SC/NC coast where a friend of ours lives.  They just got 4G in the last year and service is still kind of spotty.

    One more thing, even when the phone shows 3G, not a whole lot happens when you do try to use the data.  It's almost like there isn't a data connection, so bad as to be unusable most of the time.  I usually just have to turn data/calls off and switch to Wi-Fi when I get home, which means no calls without standing by a door or over the toilet in the bathroom, lol.

  • Poor Coverage 90275, 90503, and Culver City

    Hello-
    I've had Verizon Wireless for several years. I after moving back to 90275 where mobile reception has always been a challenge for almost all providers (surprisingly Sprint has the best coverage), outside my house- the service just isn't that strong. On the main street, 4G LTE has improved dramatically recently, but inside the house, manage 1-2 bars at best and sometimes not even LTE.
    Please Verizon improve our 4G LTE data in the neighborhood.
    I also went to Culver City to the Blind Barber on Washington Blvd this past week and I had 1x service with 1-2 bars. No data. My friend sat next to me with iPhone 5 with T Mobile and he had full strength and was connected to the internet, while I was dumbfounded.
    Since I'm paying for the biggest and supposed best network, what gives? I've already had the SIM card swapped out 2 weeks ago and doesn't really seem to help.

        We want you to enjoy the most reliable service calbear92! I'm sorry to hear of your difficulties. What make and model device is this? You stated the SIM was replaced. This would usually be recommended if you were having difficulties in all locations. You stated your service was stronger outdoors. How about in other zip codes? Is this also affecting your voice service? Have we had the opportunity to investigate this before?
    JonathanK_VZW
    VZWSupport
    Follow Us on Twitter@VZWSupport

  • Poor Coverage in NW Tennessee

    Until lately we were pleased with our Verizon service.  Confident enough to do away with our land line.  Suddenly service stopped at our home and at our places of employment.  After staying on the phone for over an hour in a futile attempt to get answers, I decided to visit the local Verizon store.  There I was told to survey my neighborhood and gather phone numbers of those who were also having problems (yes, this actually happened).  Two questions...Why the sudden decline in service?  Why is it so hard to get answers? and Since you changed on us, can I get out of my contract so I can go with a provider who actually provides? (ok, three questions)

        nib1234 lets get you back in the loop! Indoor service can be tricky since the material of the building often interferes with the signal. However we can certainly double check over the area. What zip code do you live in? What device make/model do you have?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

Maybe you are looking for