Poor Customer care and product

We finally need to stop purchasing HP computers until they get their act together. I was a strong supporter of HP. Now they can't get me to buy a cord! Their are a lot of people that WAS satisfied with HP, such as myself. I have learned my lesson very well!!! They are the WORST company ever! DELL does help and u <I am going back to great service.

Hi there,
I just read about your bad experiences with HP customer service, I had to deal with the same thing and I was angry because few days ago I just got my HP Compaq back from Geek Squad because I had a faulty hardrive. When I got it back to me few days ago they didn't bring my AC Adapter and my power cord like they were suppose to I got very upset. I had to buy one that cost me $85.00 from Best Buy and I called HP customer service and I told them what happened and they did post me my AC Adapter and I just got it today and they didn't put in the powder cord with it and I was very upset and I called them and made a complaint.
This stupid lady told me that she will put me through hardware and she didn't, she kept lying to me. I told her "THE PROBLEM IS THAT NOBODY IN THE HARDWARE DEPARTMENT KNOWS WHAT THEY ARE DOING, IT SEEMS LIKE THE RUSH AND NOT PAY ATTENTION. When I did talk to this guy from Hardware, he was very arrogant and rude and he was arguing with me and I said, "YOUR NOT LISTENING TO A WORD I'M SAYING, I SAID THAT I'M MISSING A POWER CORD WITH MY AC ADAPTER AND I NEED THAT. He wasn't going to do that for me til I yelled at him.
I'm sorry I don't like to speak to nobody from India because I can't understand them. I'm not prejudice at all and I wished that I can talk to one of my fellow Americans. I don't think I'm ever going to buy an HP computer again, I may switch to Dell because I heard they are good. My dad says that he never had a problem with his HP Pavillion ever.
He thinks they are so great, I don't think so
I know how you feel trust me

Similar Messages

I get bad information from Apple customer care and i lost my warranty !!!!

hi i called the customer care to repair my iphone 5c and the advisor told me there are no Apple store in Belgium you have to go to paris, i have to pay 300euros to travel to paris !!! i bought a battery on eBay and i replaced the mine but the problem was not the battery but the logic board.
i called i second time Apple customer care and the advisor told me you can take your iphone to Easy-m (repair center agreed by Apple inc.). i left my iphone to this shop and now he will not repair it for me because i opened this one.
the first advisor told me there are no apple store in brussel and you have to travel to paris ... it's not my fault if the advisor was not good trained ... i bought my iphone and he still on warranty to 27 December i will this iphone 5c repaired
it's a iphone 5c 16Gb from (sprint)
if this iphone is not repaired i will do a complaint !!!
thanks for understanding

Apple will not touch any iPhone that has been opened by anybody other than certified technicians, especially when they install an unknown battery from an unknown source. You have sacrificed any support and warranty from Apple:
"This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or if any serial number has been removed or defaced from the Apple Product, or (j) if the product is stolen or Apple reasonably believes that the product is stolen based on information provided by law enforcement authorities."

Oracle ERP & Oracle customer care and billing approximate price

I am doing a research about Oracle as a company as part of my BSc study , so I want to know approximately how much does it cost an organization (the number of employees are 4000 employees )to buy
• Oracle ERP systems license including the standard modules (financial, HCM, SCM ).
• Oracle customer care and billing license.
Secondly; i need to knwo if the folloiwng affects the price for both the above modules:-
- number of employees
- any other factors.
Best Regards

The prices very drastically by client.
The price is determined by different criteria for different modules.
e.g. For ASCP, it is by COGS.
For Order Mgmt, it is by number of lines.
For mfg, it is by named users.
And then sometimes client can negotiate a enterprise wide agreement with flat pricing.
Check
http://www.oracle.com/ocom/groups/public/@ocom/documents/webcontent/071347.pdf
http://www.oracle.com/us/corporate/pricing/index.html
Hope this helps,
Sandeep Gandhi

Very Poor Customer Care Europe

I switched from a an iPhone back in August and I found the WP OS easier and far more functional than iOS. There are fewer apps and sometime features missing on apps that exist both in IOS and WP but nothing I could not live without.
Overall it was good experience with the occasional overheating and short battery life some times. All these up until the screen turned purple in the lower right corner and I had to encounter the NOKIA/Microsoft Customer Service. After three trips of the device to the repair center and 2 months of back and forth exhanges I had to switch back to my old iPhone to have a functional device again.
I am sorry to say that a great device and OS have such a terrible customer service especially when they cater service to a flagship product such as the Lumia 930. Microsoft customer care has to understand that these devices are day to day helpers and people that pay their money to get them need to have them functional everyday. One week, without it, is to long but two months just tells the customer to find another company to give their money. I has been a terrible experience to for me, and the lack of escalation options makes me wonder if any one cares at Microsoft/Nokia division.
It will probably take me a few years before I try again a Microsoft phone and that is a shame, because I liked the OS and the device as a whole.

Di you get any help from nokia on this?
They are not gonna give it a *bleep*..... I have been through their service....
Better switch to a cheap Xiomi and if a problem arises just throw it.. off why do u want to spend time here
RIP Lumia
Moderator's note: Post was edited because it may offend some members of our community.

Poor Customer Service and even worse delivery experience

I purchased a $2500 washer dryer (electric) set last week. Mine went out so I needed something quick. Went to best buy and purchased the 2nd most expensive set they had. Guy admitted he knew nothing about the products he was selling me because he was a Home theater guy but they didnt have any appliance specialists at the store. So I read online reviews and got another guy who claimed he knew something about them (he didn't). I made my purchase anyway and had to wait 6 days for delivery on an in stock item.
I got the phone call from the automated system my delivery would be between 11-3 today. At 9:00 AM they show up. No call or anything so I wasn''t exactly ready for them but was happy to get my appliances. I was then told since I didn't unhook the old set they would not install the new one (let me remind you its an ELECTRIC Dryer) and a washer. I purchased all the goodies that was required (over $200 in cords, vents, stack pc, etc from best buy) and got the in home delivery and installation and haul away.... also I am a Best Buy ElitePLUS member so I get that for free anyway.
After pressing the delivery guys they then said OK but we also wont install it because it looks to be a "hard install" and its a tight space so its not easy for them to intall and they were worried about hitting my wall. I said I didn't care they could hit the wall if it was an accident I understood. They said its not up to me and they wanted to leave the washer and dryer outside for me to deal with. Its -30 degrees in Minneapolis today I told them it couldn;t be left outside. I had to remove my car from my garage to have them put it there so they could "move on to their next delivery" they were on a "Very tight timeframe".
I called best buy customer care. I was told to call back tomorrow they cant help me today because my delivery is "in transit".
Thanks for nothing Best buy. I understand its only $2500 and you make $50billion. Wish Dick Schultz was still in charge he understood good customer service.
Best Buy, If you care please call me or email me.
A dissapointed customer,
Kyle J. Minneapolis, MN
Solved!
Go to Solution.

Hi gotwins1985,
I of course can understand your disappointment, and with how brutally cold it has been around here lately I can see why having them left outside would be more than upsetting. It is correct that we do sometimes use other delivery companies to deliver out appliances for us, but this is not always the case.
I did look at your receipt. I show you did pay us for home delivery, but do not see you paid us for appliance installation. Our delivery service does include basic hookup of the new appliances, but would not include disconnecting any old appliances. Home delivery would also not provide for installation services.
If this delivery team did not feel basic hook up of the new appliances was all that would be required, they should have advised you appliance installation services would need to be purchased. With that said, it sounds like they re-evaluated the situation, and have now hooked up the washer and dryer. If you have any specific requests for me just post back to this thread.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Poor Customer Service and a Rude Associate

My wife's iPhone 5 recently stopped receiving cellular signal. We took it to the verizon store and they were unable to fix it. because it was less than a year old and broke due to no fault of our own the store said that they would send us a new iPhone 5. We gave them the address and associate, who was busy trying to sell us things for our broken phone, received our address. Today the phone arrived at the wrong address and was a an old flip phone. We called the verizon store and the woman on the other line told us she could not help us. She became very rude when we explained to her that we could not give her a reliable number to call because the phone did not receive calls. She told us that that was our problem and that she needed to assist customers. It saddens me that Verizon does not care about its current customers and has such poor customer service. I hope that someone will respond to this willing to help us resolve this problem. We have been verizon subscribers for more than eight years but are now considering other carriers.

Simple fix. First bring the iPhone to an Apple store they can warrantee it right there.
Secondly call 1-800-922-0204 and state the device sent to you was wrong, and went to a wrong address. Make sure you copy all paper work in case you have to take verizon to small claims court
If they tell you to send it back with their label get a copy of the label and insist the USPS scan the package when you send the clam shell device back.
Good Luck

Free goods secquence with customer hierarchie and product hierarchie

Hi guru's,
I'm currently working with a secquency for free goods with customer hierarchie ans product hierarchie, but is giving me a lot of problems of dums , I think that SAP standard doesn't allow it because the customicing is diferent than the secquence for pricing that has 2 more fields open: V_T682Z-FSTST and V_T682Z-MBWRT that could allow me to set the levels of the hierarchie. Despite it works with the same table T682Z.
Has anybody had the same problem as me? Can you help me please.
Marta Gallego

Maintain your entries in " Determine Item Category For Free Goods Item"
For the combination of Order Type-ItemCatgrp(ERLA)-Usage(Free)-Item Category(Tan)
Lets see if it works for you.

Customer Care and some goodwill wanted please

Basically, my parents were a victim of last Novembers Cumbrian floods and have been in a caravan since then whilst the repairs are ongoing. They are in their 70s and 80s.
Whilst flooded out they have been unable to physically connect to their BT broadband package due to
1. no electric in the flooded property and
2. various other diverse factors too complex to explain.
At the time of the floods they were about 8 months into an 18 month BB contract. The 18 months is up in October.
I have been in touch with Billing twice (on their behalf) with a suggestion that the BB is "suspended" until they get back in, after which it will resume.
However, the operatives I have talked to have their standard procedures, and if we want to, we can claim our £xx per month BB costs off the insurance.
In the grand scheme of things, £xx is a very small amount, and making this extra claim seems petty, as it is.
However, it is irking that we are paying for a service and due to circumstances beyond our control, we are getting nothing for it. Obviously this is not BTs fault - they are providing the service, it's just that we are unable to take advantage of it.
They phoned yesterday and put the £25 BB disconnection process into action.
I'm now looking for someone at BT with a sense of compassion
It would be really nice if someone at BT has the power and could say, OK, we've checked the records and we can see they haven't logged in since 20 November 09 and what we'll do is give you an appropriate amount of time on Broadband without charge, just as a gesture of GOODWILL, seeing as how BT like to purport themselves as a "CARING" company, and how we would like you to continue with us when your extended usage period ends.
I hope I find such a BT person here on these BT Care forums.
Any further information you require, especially the customer concerned, please let me know and I will supply.
Thank you for reading.

Hi Flooded_Out,
As you said yourself these circumstances are really beyond BT's control. Its not really a matter of compassion or customer care but of practicality. Insurance exists for reasons such this.
BT use our Customer Guarantee Scheme to ensure that any credits applied to accounts are given out when required and the conditions are applied equally to all our customers. Whilst I sympathise with your parents position I wont be able to offer a refund.
Sorry about that. However, personally, if I was entitled to money under an insurance scheme, no matter how small the amount, I would certainly claim and would advise you do the same
Cheers
Craig
BTCare Community Mod
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Customer Hierarchy and product Hierarchy

Hi friends what is customer Hierarchy and what is product hierarchy?
please explain step by step with examples.
mail id: [email protected]
Thanx.

Hi Sirivas,
CUSTOMER HIERARCHY:
Customer hierarchies are available in Sales and Distribution, so that you can create flexible hierarchies to reflect the structure of customer organizations. If your customer base includes multi-level buying groups, cooperatives, or chains of retail outlets, for example, you can create hierarchies to reflect the structure of these groups. Use customer hierarchies during sales order processing and billing for determining pricing and running statistics.
 A customer hierarchy consists of nodes.
 To create a customer hierarchy:
1. Create master records for each node.
2. Assign the nodes to each other.
3. Assign the customer master records to the relevant nodes.
 Hierarchy nodes are only valid for a certain period of time. They may also be moved. If a node is moved, the system automatically reassigns all related nodes and customer master records.
With customer hierarchies, you can assign price or rebate agreements to a higher level node. The agreements are then valid for customers at all subordinate levels to this node. You can create pricing condition records for each node indicated as relevant for pricing. If one or more nodes in the hierarchy path of a sales order contain pricing information, the system takes them into account automatically during pricing.
'How to check'
All the customizing is in SD/Master Data/Business Partner/Customers/Customers hierarchy
All the customizing is in SD/Master Data/Business Partner/Customers/Customers hierarchy
1) Define hierarchy type: just put and ID and a name to the new hierarchy.
2) Set partner determination: if you want to user the hierarchy in price determination, then, in the orders, at the header level, you have to have a Partner Procedure with a partner function for each level. In the partner procedure, in each partner function you must indicate the source partner function. With this information, in the order, you obtain the business partner for each partner function.
3) Assign account groups: you indicate which accounts groups are allowed for being part or your hierarchy.
4) Assign sales areas: simple you indicate which sales areas are allowed in your hierarchy. (Here you can customize common sales areas, just for not having to build de hierarchy in all the different sales areas).
5) Assigning hierarchy type for pricing: you indicate which classes of documents uses hierarchy in pricing determination.
It is possible to maintain so called customer hierarchies. This might be useful when for example you create a condition discount for a customer that is part of such a hierarchy structure. All subnodes in the hierarchy below that customer, will thus receive the same discount.
Customer hierarchy setup, firstly decide the hierarchy type to be used.
The standard is type A.
You can also assign a partner function to the customer so that the higher level customer in the hierarchy is copied into a sales order as a partner function - but you don't need that right?
Next assign your customer account group to the hierarchy type. And enter the combinations that will be allowed for creating the hierarchy.
You want to assign a ship-to to a payer. So enter the ship to account group and enter the payer account group as the higher level.
You must also make an entry for permitted sales area assignments. So if you want to a hierarchy for customers in the same sales area then enter the sales area and enter the same one as the higher level sales area.
All these settings can be found in the IMG. Under SD - master data - business partners - customers - customer hierarchy
You use for example customer hierarchy when you have an company like Unilever and you agree both on a discount. Unilever does have different locations / businesses and you have to maintain the discount for all customers. If you use a customer hierarchy you can maintain the discount for the partner in the top of the hierarchy and in this way it will be valid for all customers in the hierarchy.
Product Hierarchy:
The product hierarchy on the Basic Data screen is used to depict the competitive materials of competitor 1 in relation to those of competitor 2. Here, your own company and its materials are also regarded as a competitor and as competitive materials respectively. You can use this representation as a basis for market analyses.
Normally we enter competitive materials using material type WETT. When entering your own materials as competitive materials, you can, however, display the product hierarchy on the Basic Data screen for other material types too.
Requirement type determination is based on the "Origin of requirement type in requirement type determination"
In this field you can select an alternative search strategy (source):
Source 0 = Material master strategy, then item category and MRP type
Source 1 = Item type and MRP type strategy
Source 2 = Item type and MRP type strategy (as for source 1) with additional check of the allowed requirements type
e.g. If you set value "0" system will first strategy group in material master based on that it will determine requirement type and no value found then it will determine requirement type based on item category and MRP type.
Above settings can be found at SD --> Basic Functions --> Availability Check and transfer of requirement --> Transfer of Requirement --> Determination of Requirement type using Transaction
For make to order std strategy group 20 is used to which req type KE is assigned.
Check
Check in Tcode OVZH, what requirement class is assigned to your requirement type
Check in Tcode OVZG, what value is assigned to field "Consumption" in requirement class because that determines consumption posting.
The product hierarchy is used to group materials by combining different features. It is used for analyses and pricing. A product hierarchy can consist of up to Eighteen characters. Its features can be combined in various ways.
Example: A dishwasher can be described by product hierarchy 000010000200000002. This series of characters states that dishwashers belong to the category electrical appliances (series of characters 00001, position 1-5), and also to wet appliances (series of characters 00002, position 6-10) and, finally, to dishwashers (series of characters 00000002, position 11-18).
One can maintain the product hierarchy via transaction "OVSV" and "V/76.
Path = IMG-Logistics General-Material master-Setting for Key fields-Data relevant to SD-Define Product hierarchy.
The product hierarchy is maintained in the Basic Data view of the material master record, and is used for evaluation as well as price determination in materials management.
The standard SAP allows only 3 levels, but you can go up to 6 levels, for additional 3 levels u will have to take abapper help and add 3 more fields and corresponding data element into structure. So that in material master drop down you will see 6 levels.
The transaction which will be useful to change product hierarchies for material master will be V/76.
Yes, You can print the levels of the product hierarchy through a report.
Use the view SE16 - V_T179 (Table Name) to display Product hierarchy with level numbers.
Field Name is PRODH
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Very frustrated with poor customer service and lack of integrity

Earlier today my wife and I bought a TV from your Huntsville, AL store (removed per forum guidelines). We were looking at your 32" TVs and had several questions about them. After flagging down a sales associate, we questioned the pricing of several TVs. They were advertised under the display as one price, then where the inventory was at, were labeled a different price. The sales person confirmed that the smaller price was the correct price and the displays were incorrectly labeled. We proceeded to pick out a 32" Vizio E320I-B1/E3 TV that was labeled $219.99 where it was stocked (There were two rows of this TV all labeled $219.99) and the display was labeled $259.99. Again, I flagged down the sales associate (Taylor) on the floor and questioned the display pricing vs the shelf pricing. He AGAIN confirmed that the shelf pricing was the correct pricing and the display pricing was for a different model. We proceeded to check out, purchased a 2 year protection plan along with an HDMI cord and were on our way, new TV in tow. On the way home we reviewed the receipt and noticed we had been charged incorrectly for the TV. It rang up as 259.99 even though it was clearly labeled 219.99 and we had verified TWICE with an associate that 219.99 was the correct price. We went back to the store, thinking we would be refunded the difference. After spending over 30 minutes with customer service explaining what happened, customer service informed us that they could not refund the difference even after we showed them where the TVs were at and priced as 219.99 AND verified with the sales associate that he had confirmed that price with us TWICE. We then returned the TV for a full refund, to which my money is still tied up in the transaction until sometime next week (all for a TV that was FRAUDULENTLY sold to me!!). Not only was it mislabeled, but your sales associate told me TWO times that the labeling was correct. I am disappointed with the lack of customer service that we received. It is beyond frustrating to me that your company is unable to honor a $40 error in pricing that your very own sales associate confirmed. I believe that the store was 100% at fault for this situation and am more than displeased with the original situation and the events that followed. I consider it a disgusting lack of integrity to fraudulently sell a customer an item and refuse to right the situation when able. There is no doubt in my mind that the store manager (Cedric) or division manager could have authorized the TV to be sold at the price listed (and confirmed by the sales associate twice!) but they simply chose not to. Prior to today I had a positive view of Best Buy and considered it my store of choice for many items. My wife even did seasonal work for this store several years prior. Unfortunately, I will no longer choose to give my money to a cooperation that does not value integrity, honesty, and accountability. I understand that you are a large corporation and my few purchases probably won't even put a dent in your profit margin, but I would just like to remind you that I represent your entire customer base. If this is the type of customer service that your company prides itself on, then I am sure this is only one of many incidents. I find that extremely unfortunate. I will now be purchasing the same TV from another company for $259.99 (where it was actually labeled correctly, and the sales associate is able to accurately confirm the pricing). My future business will not be with you after today.

Hello lauralou1105,
Purchasing a new TV should be fun, exciting, and straightforward, and not be complicated by unclear signage and conflicting information. I very much regret that this was your experience at the Huntsville store.
I completely understand your conclusion that -- after the attempts to verify pricing that you made -- you should have had no questions and no surprises about the cost of the TV after purchase. Did Cedric give you any explanation as to why the TV you bought rang up at a different price or for his not honoring the display pricing?
It is wholly disheartening to hear that this experience may influence how you shop in the future. It is my hope that you will one day give Best Buy another chance to win you over.
Please know that I'm grateful that you shared your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Poor customer care regarding broadband infinity

First of I had sky internet which was woefully slow, so I decided to go for unltd standard broadband from BT with a supposed 8meg speed. This worked ok for a couple of months but then I noticed the home hub4 was running slow & kept kicking me off & also showing a green light. After consulting with the BT tech team they assured me I was receiving 8meg & the reason it was running slow was my ps3 & the amount of other devices connected were a big drain! So I contacted BT regarding fibre optic infinity where I told them of the problems of the 8 meg broadband & was told that the reason it was so slow was my online gaming console was using the lions share of bandwidth making internet browsing for my wife impossible. So not being a computer broadband expert I took the sales persons reason as being accurate & promptly signed up for infinity with all the bells & whistles. However I wish that I had just stuck with the slow internet. The salesperson informed me that my installation date was on the 27th of March between 13.00 & 18.00. The engineer turns up as expected & proceeds with the install everything goes to plan until he tries to connect up to the internet. After 3 hours, most of which is on the phone he tells me there is a problem on the line or at the box. He also says he has reported it to his "engineers technical helpline" & that someone from BT will have to come out & fix it as he is only there to install inside the house. He leaves unable to fix the broadband warning that if it's not fixed before Friday at 19.00 it'll be Monday. On the Friday around 15.00 I call home to see if the issue has been resolved or if anyone from BT has been in contact regarding the problem. No one has called & internet still not working. So I then proceed to call BT from my mobile as I am the named account holder & I am a self employed plasterer working from my van with no landline. I then get passed from pillar to post with assurances that my broadband is working despite my wife telling me it's not. After 4 hours on my mobile I give up!!. When I get back home on Friday I call the cancellations dept where I get assurances that they can put me onto tech support who will resolve the issue. I get transferred to someone abroad again who gets cut off in an attempt to fix the issue, then calls back, then gets cut off & never calls back. I give up it's 20.00 on a Friday evening! Saturday I try again to find out what's going on as no one from BT has called! Once again I have an hour long call from tech support abroad who ask me to check router settings,check colour of router,speed test & on & on!! I thought the BT approved broadband engineer who installed the kit would have done?!?!? To have the tech on the other end of the phone triumphantly claim I can expect 69.2meg download speed. The page to check the download speed timed out! it was that slow. At the end of the call he told me the fault was on the line!!!!! To which I replied I told you that an hour ago because the BT installation engineer had already determined it required a BT engineer to fix it. The tech guy then told me the earliest engineer would get to the fault was 1 of April, 3 days away. Which I find absolutely mind boggling as to why it would take that long from the fault being reported on the 27th until the 1st for an engineer to even look at it 5 days later.... Unfortunately there was no movement on that date! Then on Sunday the 30th I get an unexpected call from BT tech support asking me to again check router settings,reset router switch it on & off to be told at the end of the conversation, the line is fine it's now a faulty router!?!?! & they are going to send me a new router. So I tell the tech that's a polar opposite to what the broadband engineer has said & I'll wait for the engineer to look first. After arguing that every single person I spoke to, until him had said it's the line or box! I did not want fobbed off with waiting for a new router & having the same problems again I asked to be put through to cancellations which he could not do but gave me the number to call. I called cancellations who told me that I would be due to pay them for the service if I cancelled & only tech could waive the cancellations fee. Unbelievable!!!!!!!. I then got assurances from the cancellations dept that the person I spoke to next would definitely be able to help me. I was transferred only to be told I have been put through to the phone tech dept & she couldn't help me & then got cut off!!!!! She called back & transferred me to broadband tech where I got the well rehearsed line of can you plug your PC into the router. I refused as I had now spent probably the best part of 9 hours of my life on the phone to try & resolve BT's problems of connecting me to the internet. After telling the new tech that under no circumstances will I be checking anything, he dropped the bombshell that Saturdays tech who told me an engineer was coming out on the 1st of April was wrong!!!!!! I was to expect a call from a level 2 tech who would speak to me then arrange for an engineer............. At which point I told him not to call me again just to send an engineer out to fix it & hung up. I feel angry,stressed & browbeaten. The points I now think about are 1) was there always a problem with my broadband & have I been duped into fibre at an almost double cost per month? 2) who can help me resolve this problem? I have asked for customer complaints & get told there is none??? 3) British Telecom have spent millions on sport! surely investing in customers needs to provide communications for them should take precedence on TV channels? 4) I never thought when ordering fibre broadband that the only device to connect my household to the internet would be my mobile phone personal hotspot well done Vodafone 4g. Coincidentally that's the only way I can post this!.

That is pretty much exactly the same problem as me, though my engineer came out on the 26th and an engineer has apparently been booked to have a look at the cabinet and the exchange on the 2nd of april wether that happens or not only God knows. BT have just left me feeling like theres nothing I can do and if im stuck in a contract with no internet for the next 8 months theyd still be nothing I could do about it. The problem is there is no customer to advisor understanding. They all read from the same book but come out with different excuses each time. And ive found out they tend to lie to you just to het you off the phone because they no full well youll never be able to track them down through complaints. Let me no if it gets sorted mate.

Poor customer 'care?'

Tried for over five hours and several phone calls. What am I begging for? A replacement ac adaptor! Simple right? I have a THREE YEAR WARRANTY and only 18 months into it, this should be a breeze, right? It should have been but do you know how many hoops they want you to jump through before they'll replace their faulty, shabby goods? In the end I have up. I'll buy a new PC but I would never ever buy anything from HP again. Please tweet everyone you know, email them and tell them how shoddy their so called 'care team ' are and go someplace else and buy a decent computer from a GOOD company. This one sucks in my opinion.

Hello Fairdeal9999,
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Poor Customer Service and lack of qualified engine...

About 3 months ago I called BT to get the Internet from them. I had two engineers at my home and my internet was working very well for the next two months. After that time I started received calls from BT Customer Service with information about the error in their system with my connection. I said them all the times my internet works without any problems and I am happy with that. But one day my internet just stop working. When I called BT Customer Service I been told my order was cancelled because of the connection error and if I want it back I need get another deal because the other what I had isnt valid any longer.As a recompensation BT offered my £130 discount for phone line, I been told I wiil have it for free. So I booked the appointment with another BT engineer in the next three weeks. My wife was waiting home for whole day, nobody came in. I had one missed call from that engineer and when I tried call him back in the next 10 minutes nobody answered. I tried a few more times yet, left him message and finally when I reached him he said is too late now and I need call BT again. When I called BT again they said I need book another appointment but next available date is in another two weeks. I was home when the contractor came in, that wasn't BT engineer just the contractor who was saying that is the problem with cables connection at my flat and he can do nothing with it. Three days later, yesterday, I received email from BT with the bill for £150 for our phone line which we should have for free and today I received message that the engineer will be with me at 30th of December. This is a joke. I am really didnt expect all of that and I am really disappointed of the fact that agreement has not been reached and I have been charged for nothing.

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Customer care and BT Infinity 2 speeds.

I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
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Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Poor Customer care and product

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