Poor quality scanning

Hi
Any time I scan through the document feeder I get two ugly black lines down the side of the page. Is there a way to fix this e.g. clean the scanner head? It is not a problem on flatbed scanning. 
Thanks.
J

Hi @JSkillington ,
I understand that you are having issues when scanning from the ADF, you are getting two black lines. I will certainly do my best to help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
(number one cause of black lines in the scans)
Try these steps to see if it will resolve the issue. This document applies to scanning also. Horizontal Lines on a Copy.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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