POP3 connector

Stop me at any point you may feel this is a daft question...
I want to use a POP registered email address to deliver email to an exchange outlook mailbox.  This outlook mailbox (Helpdesk) sits idle with no one looking at it.  Instead I am using Spiceworks to check the mailbox for any new items and pull them
into it's helpdesk function.
I understand that if I add a POP3 account, in account settings in Outlook then it works fine, however here lies the problem...
The only way I can get this to work is to open the 'Helpdesk' mailbox in outlook, it syncs with the pop account pulls in the emails (which tells me the POP connector in SBS 2011 is working) and in turn spiceworks captures the mail in its helpdesk. 
But this isn't a workable solution as the pop account only syncs when the Helpdesk Outlook mailbox is open...
Hope that makes sense, please help...

Hi Mike,
Based on your description, did you mean that POP3 mailbox can only be synced when the Helpdesk outlook mailbox
was opened? Or anything I misunderstand? If any update, please feel free to let me know. Thanks for your understanding.
On current situation, please refer to following articles and check if can help you.
SBS
2008: Introducing the POP3 Connector
Configure the POP3 Connector
Hope this helps.
Best regards,
Justin Gu

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