Portal inbox not aligned with ECC inbox

Dear experts,
we are facing an issue between the portal inbox and ecc inbox.
We run two processes through the same workflow and each process launchs a notification for the user.
One of these notifications is shown on the portal inbox but the other one no. If we check the ECC inbox both notifications are displayed.
Have you got any clue to investigate this strange case?
a lot of thanks in advance
best regards
david

dear Samuli,
we tried to replicate the issue in our development environment and at the end the error with the sync was a authorisation issue. But, right now, we are facing another error (i will try to do the best to explain it)
We have two users (userA and userB). The userA creates a new disposal list. The userB receives this notificatin on his inbox (in ECC and in Portal). The userB approves this disposal. The userA receive the approval notification and the modifies the equipment status from "Disposed" to another one to cancel the disposal (in my case i have selected "In Use"). In this moment the userB receives the cancelation notification on ECC but not in portal.
Do you know what can be the problem? Do you have any clue?
thanks a million Samuli
best regards
david

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