Post a unresolved issue to SAP support

Hello experts,
How do I post a unresolved issue to support from SAP company?
Many thanks,

Hi, you can proceed on following portal:
https://service.sap.com/ go to "SAP Support Portal" link.
Here click on "Help & Support" tab. On following page choose tab: "Report a Product Error - Customer Messages"

Similar Messages

Critical Issues During SAP Implementation or After Golive

Can anybody tell me one of the most critical/ challenging issues During SAP Implementation or After Golive
in these modules:-
MM implementation
PP implementation
SD implementation
FI/CO implementation
PS implementation
QM implementation
HR implementation
BI implementation
XI implementation
Thanks and regards
RS

hi,
I will list out few of critical issues in
Implementation :
1 . Ensure 100% mapping of business process for all modules with SAP(avoid customization in support phase)
2. Unit & Integeration testing should be through with all validations
3. Master datas(Vendor,Customer) care must be taken will uploading datas thru LSMW,
If there are common vendors for all plants,Create a vendor for a plant extend it to other plants
4. Check tax procedures are customized according to requirements.
5. Complete all print document customizations before go live
6. Complete end user training(2 or more cycles) should be top priority before go live(This will avoid
cancellation/reversal of documents after post go live)
7. Ready with standard MIS reports & customized reports for business decision making
8. Excise opening balance updation in tables for RG1 register in tables(Note 951955) on go live
9. Check all tables datas are updating correctly
10. Declare go live to SAP Support
11. Check All user authorization should be correct according to their roles.
12. Centeralize all master datas creation(avoid duplication)
13. Create transaction variants to avoid entires in unnecessary fields & make certain fields mandatory.
14. Ensure document numbering is completed for all documents
15. Validate accounting entries are hit properly according to requirement in quality client with FI CTM(Core team member).
After Go live :
1. Missing authorization for users will play key part here,For ex : PGI while doing delivery,Excise capture & post in MIGO/J1IEX.
2. Do internal audit every month,identify transactions if there will possibility for misuse or wrong entries,requires validation,identify users weak in certain areas.
3. Identify there is enhancements to be done in transaction process(By step-2)
4. Prepare a list of month & year end activities to be performed for all modules give to users
5. Prepare a list of frequently used transaction codes module wise give it to users
6. If there is subcontracting,ensure challan creation,GR,reconcillation should be done regulary(monthly)
7. Train the users,take reports in respective modules.
8. Additonal customization might be done in print documents.
9. Instruct users/CTM's to adapt SAP Standard practise
10. Update excise tax rates after every indian budget
Hope it helps.
Edited by: Jeyakanthan A on Apr 29, 2010 6:48 PM

Does SAP support JVM 1.5.0 for the SAPgui 6.40 Rev 6 for the Mac?

On Tuesday evening, Apple released a software update for Java 2 Platform Standard Edition (J2SE) 5.0 Release 4 for Mac OS X v10.4.5 or later. When you install the update, it will change the default version of Java virtual machine from Java 1.4.2 to Java 1.5.0. Apple also posted instructions for changing the default back to Java 1.4.2 at <http://docs.info.apple.com/article.html?artnum=303526>.
When I launch SAPgui 6.40 Rev 4 or SAPgui 6.40 Rev 6 for the Mac, they both now use JVM 1.5.0. Does SAP support that, or should I follow Apple's instructions for changing the default JVM back to 1.4.2?
Here is the information from the "About SAPgui" boxes.
SAPGUI for Java 6.40 rev 4
(Version ID 064000040400)
Build: Thu Sep 1 02:10:41 MEST 2005 on uw1059
Java VM: Apple Computer, Inc. Version 1.5.0_06-64
OS: Mac OS X(ppc) Version 10.4.6
APGUI for Java 6.40 rev 6
(Version ID 064000040600)
Build: Wed Dec 21 13:01:37 MET 2005 on uw1059
Java VM: Apple Computer, Inc. Version 1.5.0_06-64
OS: Mac OS X(ppc) Version 10.4.6

Hello,
as indicated in the system requirements of SAP GUI for Java 6.40, JRE 1.4.2 is the only supported Java version on any of the platforms including Mac OS X.
Current Mac versions of SAP GUI for Java 6.40 unfortunately do not block usage of JRE 5.0 after installing Java 2 Platform Standard Edition (J2SE) 5.0 Release 4, which causes latter to become the Java default.
We have discovered this recently and starting with the next revision of SAP GUI for Java 6.40 we will make sure that it uses JRE 1.4.2 independent from the Java default.
Until then, it is required to change the Java default back to 1.4.2 like described in http://docs.info.apple.com/article.html?artnum=303526 in order to avoid unpredictable issues.
It is planend to support JRE 5.0 with the upcoming SAP GUI for Java 7.00 on all platforms including Mac OS X.
Best regards
Rolf-Martin Woersinger
SAP GUI for Java development

How to Send message to SAP Support center

Hi Experts,
I have S-user ID and Password. How can i post message via Bussiness One Customer portal to SAP support Center.
Please Guide me.
Thanks and Regards,
Manikandan

Hi Mani,
use
www.service.sap.com\smb
1.Choose SAP LOGIN Channel Partner Portal
2.It asks User Id & PWD
3.Choose SAP Business Management solutions->SAP Business One
4.Click Support(Left Side)
5.Click My Customer Message
6.Click SAP Message Wizard
7.Choose Customer Number in the List
8.Click Continue Button
check the following link
https://websmp102.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000610167&_SCENARIO=01100035870000000183&_ADDINC=&
*Close the thread if issue solved.
Regards
Jmbulingam.P

How to log a query or ticket to SAP on SAP support Portal - need process

Dear All,
I got SAP support portal user id and password. Can anybody guide me how to log a ticket or query on some issue to SAP.
Pls let me knwo how to search help notes to. Explain me in steps pls.
Need urgent help.
Thanks
Sunnzy

Hello exper,
Can you tell me that incase i have to log a request for a client server then how i will do that.
I am simply facing a problem in PPOME transaction where a tab for IT 1005 planned compensation has been added but it is not showing any input fields there. However we tried the same configuation in Sandpit server and it is working fine.
Incase i have to log this is to SAP for help, do i have to follow the same path to do it.
thanks
Sunny

Posting multiple goods issues against the same delivery

Hello gurus,
We are a fashion apparel company using ECC 6.0 and would like to know if it is possible to post mutliple goods issues against the same delivery?
I will explain the business requirement.
- We create a stock transport order to deliver 400 units of merchandise to on or our retail stores (STO is created and processed to a delivery).
- This information is passed down to our warehouse management system (which is not SAP)
- Our warehouse management system has the ability to split a delivery into multiple shipment when needed. For example, our warehouse may only be able to complete 250 units for our morning shipment and will therefore pick, pack and post this. This will feed back into SAP and process a 641 movement so that the units now show as "in transit". This is needed so that our stores can process the ASN and move the units into their inventory when they receive the merchandise later that day.
- During the afternoon, our warehouse will process the remaining 150 units and will ship this to our store later in the evening or next day.
Currently, we are not able to process another goods issue against a delivery as we close out the delivery during the first goods issue. We would prefer not to have to generate a new delivery for our DC and let them continue to process against the same delivery, but we are unsure how to configure this.
Any help or guideance would be extremely appreciated
Thanks in advance

Hi RJ,
First of all sorry to write such a lengthy reply,In one line if i want to summerize then it is not possible with standard SAP however we can achieve this by writing some piece of code in both the system
AS - IS
               Business process
          From business process point of view you are right that once the pick & pack is in process it is not advisable to create a new delivery document for balance quantity and share the same with WMS as then they have to create a new document in WMS and start picking based on that rather then the old delivery document number. if i am in your position then i can give a thought like this
e.g.
Delivery                                                  - 100 Unit
Shipment confirmation from WMS            -   60 Unit
Change in delievry quanity / Pick qty        -   60 Unit
Invoice from SAP                                    -   60 Unit
Second confirmation from WMS                          -   40 Unit
Change in the existing delivery quantity                -   Now here we have two option either
1) Change the delivery quantity / Pick qty to (60+40) =100 or
2) Remove the 60 and update 40 as delivery and pick quantity
Pros & Cons
if you will select option 1 then furhter invoice will happen for 100 unit which is incorrect as physically you are shipping only 40 unit
if you are selecting option 2 then the document flow is incorrect as you don't have history(in SAP) for the 60 unit which was shipped earlier
Solution ::
so in my opinion the best option is to create a seperate delivery document (store the old delviery number in one of the field of the new delivery and pass the same to custom segment of the IDoc) transmit the IDoc to WMS write the validation logic in WMS
Find the record with old deliver number in the WMS system, check the status whether it is active or inactive
if it is acitive Validate the Material + qty with the WMS record(Material + balance quantity) if both are same then pass the new deliery number to custom field of the WMS table
At the time of confirming back to the SAP, Write a piece of code in SAP that if the incoming idoc custom field(new delivery number) field is populated then ignore the orignal document number and post the document using the new delivery document number
Hope this help

Issue with SAP GUI 7.30 launching with users upgrading from 7.10

We started rolling out SAP 7.30 GUI Final 7300.3.7.117 out to people, and we've ran into this error with people who had upgraded from SAP GUI 7.10.
Our environmental variable uses saplogon.ini (SAPLOGON_INI_FILE) and points to c:\windows\saplogon.ini
I don't know why the program is trying to search for saplogontree.xml.
I've tried uninstalling, rebooting, reinstalling. Deleting some of the %appdata% SAP folders.
I need some guidance as people who upgraded from GUI 7.20 do not run into this issue.

This popup would make sense Jason,as the path C:\Windows\SapLogonTree.xml would not be a valid path to this file.
Really, 7.10 should not have been used at all as an upgrade path as this had finished support in 2009
If you have a small number of users with 7.10, it's recommend to remove it via add/remove programs in the OS, then install a clean 7.30 gui.
The environment variable should not point to C:\Windows\ at all since this is a restricted folder in
Windows Vista and higher, and will only cause further trouble later on in the updates
See note http://service.sap.com/sap/support/notes/1409494
Jude

Netviewer crashes my dell pc when trying to connect to sap support

Hi all, if this is in the wrong place, please move it.
I have had a problem that my pc crashes (blue screen) after i initiate netviewer online to connect to sap support. it is a pain because we have to use an older product and the response time is slow. i contacted netviewer directly and they sent me this fix, which has worked perfectly.
Dear customer,
Thank your for contacting Netviewer Support.
This is a known issue. When Netviewer starts on a Dell computer, the application produces a blue screen. What is causing this?
This phenomenon occurs only on Dell PCs with a preinstalled Windows operating system.
The file that causes a blue screen is no longer installed. The integrated sound card is from IDT (www.idt.com) but the file "ctAudDrv.sys" belongs to Creative Labs Advanced Audio FX Engine.
Remove the problem as follows:
Rename the file "ctAudDrv.sys" to "ctAudDrv.sys.bak" under "C:WindowsSystem32Drivers".
Restart the PC.
Download and install the appropriate audio driver from the Dell website at www.dell.com, for example: ftp://ftp.us.dell.com/audio/IDT_92HDxxx-HD-Audio_A06_R213367.exe
Für weitere technische Fragen stehe ich Ihnen gerne zur Verfügung./
Si vous avez des questions techniques n'hésitez pas à nous les poser./For further technical questions please do not hesitate to ask.
Mit freundlichen Grüßen/
Best regards/
Très cordialement/
Bakli Boussaa
Global Customer Support Specialist

Hi Erik,
This is the .NET SDK forum for software development using the Crystal Reports programming runtime and nothing to do with Netviewer. No idea who looks after it...
Best to create a case in SMP and discuss with a Support Rep.
Thanks
Don
PS - not the first time the OEM Build of Windows for DELL has caused problems. I personally find it's better to update/upgrade to an off the shelf version of Windows.

Post Dated Checks Funtionality in SAP B1 8.81

Hello experts
is post dated checks functionality available in SAP B1 8.81 version.?
thank
Tomes

Hi
check below
Post Dated Cheque for Outgoing Payment
Post Dated Cheque/Credit Card Deposit
POST DATED CHECK
Post dated cheque issue show internal error in the status bar
Edited by: Deepak Tyagi on Sep 28, 2011 2:22 PM
Edited by: Deepak Tyagi on Sep 28, 2011 2:43 PM

MDM Sender Adapter issue in SAP PI7.1

Hi All,
How to schedule(there is no poll interval in Sender communication channel) MDM PI sender Adapter.
Everytime we need to start and stop the channel then only file is being picked up.
I checked port details, file is not picking up automatically
Please suggest me.
Reagrds,
Hemanth

Hi Hemanth,
There are different versions of the MDM PI Adapter which correspond to the relevant PI version: one for PI 7.0 and the other for PI 7.1; the two are not interchangeable. Ensure that you have downloaded the correct version for your landscape i.e. PI 7.1
Setting Up Outbound Messaging from MDM:
Make sure that the MDM Java API (Connector) deployed on the J2EE engine matches the version of the MDM server on which the repository is mounted.
Also, Check that there is no more than one MDM sender configured per MDM outbound port in your system landscape
For more details, refer this below link
http://help.sap.com/saphelp_nwmdm71/helpdata/en/48/9854c94d3217cee10000000a421937/content.htm
Also, refer SAP Note 1337471 - Help for analysis of MDM PI Adapter messaging issues
https://websmp130.sap-ag.de/sap/support/notes/1337471
Thanks and Regards,
Mandeep Saini

Does SAP support open tender process for Vendor selection

Hi all,
Does SAP Support Open tendering process for Vendor Selection.
I men in my clients scenario. For vendor selection process for any material starts with advertisement of tender in newspaper. Vendor replies back with his quotation. After receiving technical and commercial quotation, the organization go for technical bidding and those who qualify in technical bidding they contest for commercial bidding. After commercial bidding, comparative statement is prepared and then purchase committee approves the vendor. The problem is that any no. of vendors from any where can give their reply to the tender as it is a government organization. So, how to map this process in SAP as we are not directly sending RFQ to the vendor, instead he reply back with quotation directly once he sees the advertisement in newspaper.
I want you all to suggest me whether to keep this process in SAP or out of SAP. waiting for your response.
Regards,
Amit

Hi Ravi,
Thanks for your response. My problem is that the organization advertise its tender in newspaper of all india circulation and seeing that tender vendor reply back with quotation. They don't identify who all are the vendors to whom RFQ is send. only when reply of vendor comes with quotation client comes to know about the vendors submitting quotation. Normally one vendor is selected for one material and 20 to 25 vendors give their quotation. Is it feasible to bring those 25 vendors in SAP if only one will be selected. Because in any way, for any processing we need to create vendor in SAP. So do we need to create 25 vendors, though we know we require only one finally. Can you please clarify this issue. If you want I can mail you the whole process map.
Thanks & Regards,
Amit

Issue with SAP Note Implementation 977220

Hi ALL,
             I am trying to implement the SAP Note: 977220 for the Report RFIDPL06 (FI Localization for the Country Poland).
While trying to implement the SAP Note: 977220, the system (version 4.6 C) successfully implements (Green Traffic Light) the following SAP Notes: 975358, 990307 & 1016797 as a pre-requisite. However after that when the system is trying to implement the SAP Note: 977220; it's showing the yellow traffic light because it can't find the followings:
1. Context Block (Not Found)
    IF documents-egrkz = '9' OR documents-egrkz = '2'
      IF documents-ktosl = 'ESE'.
        doc_sum-tax = '0'.
        APPEND doc_sum. "943278
      ENDIF.
2. Delete Block (Not Found)
      COLLECT doc_sum. "943278
What can I do to resolve the issue ?? Any help will be highly appreciated!!
BR.
Tanmoy

Dear ALL,
                  I have currently raised a OSS mesage to the SAP support.
BR.
Tanmoy

Remote connections in SAP support portal time out

Hello, we are having a problem opening connections to our systems in the support portal and would appreciate any help and direction. This is probably a problem with our SAPRouter or firewall configuration but have been unable to identify where that problem is, and we are working closely with our network folks to try to correct. We are able to download OSS notes through SNOTE and all of the RFC's work correctly but we can't seem to keep a connection open to allow SAP support to login to our systems. The connection appears to open for about three minutes but then gives the error "Host did not respond 1-9 times" then the connection shows cancelled after about 18min. We have had a high priority incident open with SAP for the last couple of weeks but haven't got much response from them. SAP has the IP addresses of our SAPRouter and VPN correct and the routestring is correct.
SAPRouter = 216.253.195.169
VPN = 216.253.195.170
Routestring = /H/colo-sap-router.insummit.com/S/3299
We are able to ping SAP(194.117.106.129) from the saprouter server successfully. A few things I have read indicate that a simple test is that you should be able to telnet to SAP(ip above) on the configured port, 3299 but this we are not able to do and we've told this to SAP, we can telnet to port 21 but not 3299.
SAPRouter is on a Windows 2008 server OS using VPN. Attached is our saprouttab file.
Also attached is a trace.out file, and dev_rout file.
Here are the firewall ACLs:
access-list Outside extended permit ip host 216.253.195.169 host 147.204.100.142
access-list Outside extended permit ip host 147.204.2.5 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 host 147.204.100.142
access-list Outside extended permit ip host 194.117.106.129 any
access-list Outside extended permit ip any host 194.117.106.129
access-list Outside extended permit ip host 194.117.106.128 any
access-list Outside extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
access-list Outside extended permit ip host 194.117.106.128 host 216.253.195.169
access-list Outside extended permit ip 194.117.106.128 255.255.255.252 host 216.253.195.169
access-list Outside extended permit ip host 194.117.106.129 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 194.117.106.128 255.255.255.252
Here are the routes:
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway      Interface Metric
          0.0.0.0          0.0.0.0        10.5.0.1      10.5.0.222    266
        10.5.0.0    255.255.255.0        On-link        10.5.0.222    266
      10.5.0.222 255.255.255.255        On-link        10.5.0.222    266
      10.5.0.255 255.255.255.255        On-link        10.5.0.222    266
        127.0.0.0        255.0.0.0        On-link        127.0.0.1    306
        127.0.0.1 255.255.255.255        On-link        127.0.0.1    306
127.255.255.255 255.255.255.255        On-link        127.0.0.1    306
194.117.106.128 255.255.255.252 216.253.195.170 216.253.195.169    21
216.253.195.168 255.255.255.248        On-link 216.253.195.169    276
216.253.195.169 255.255.255.255        On-link 216.253.195.169    276
216.253.195.175 255.255.255.255        On-link 216.253.195.169    276
        224.0.0.0        240.0.0.0        On-link        127.0.0.1    306
        224.0.0.0        240.0.0.0        On-link        10.5.0.222    266
        224.0.0.0        240.0.0.0        On-link 216.253.195.169    276
255.255.255.255 255.255.255.255        On-link        127.0.0.1    306
255.255.255.255 255.255.255.255        On-link        10.5.0.222    266
255.255.255.255 255.255.255.255        On-link 216.253.195.169    276
===========================================================================
Persistent Routes:
Network Address          Netmask Gateway Address Metric
194.117.106.128 255.255.255.252 216.253.195.170      1
          0.0.0.0          0.0.0.0        10.5.0.1 Default
And here is the VPN tunnel info:
6 IKE Peer: 194.39.131.167
    Type    : L2L            Role    : initiator
    Rekey : no              State : MM_ACTIVE
show ipsec sa peer 194.39.131.167
peer address: 194.39.131.167
    Crypto map tag: cryptomap1, seq num: 15, local addr: 216.253.195.170
      access-list encrypt_123_to_SAP extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
      local ident (addr/mask/prot/port): (216.253.195.169/255.255.255.255/0/0)
      remote ident (addr/mask/prot/port): (194.117.106.128/255.255.255.252/0/0)
      current_peer: 194.39.131.167
      #pkts encaps: 459156, #pkts encrypt: 459156, #pkts digest: 459156
      #pkts decaps: 65825, #pkts decrypt: 65825, #pkts verify: 65825
      #pkts compressed: 0, #pkts decompressed: 0
      #pkts not compressed: 459156, #pkts comp failed: 0, #pkts decomp failed: 0
      #pre-frag successes: 0, #pre-frag failures: 0, #fragments created: 0
      #PMTUs sent: 0, #PMTUs rcvd: 0, #decapsulated frgs needing reassembly: 0
      #send errors: 0, #recv errors: 0
      local crypto endpt.: 216.253.195.170, remote crypto endpt.: 194.39.131.167
      path mtu 1500, ipsec overhead 58, media mtu 1500
      current outbound spi: 90CB4EA0
      current inbound spi : 769BBB0D
    inbound esp sas:
      spi: 0x769BBB0D (1989917453)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373965/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0xFFFFFFFF 0xFFFFFFFF
    outbound esp sas:
      spi: 0x90CB4EA0 (2429243040)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373954/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0x00000000 0x00000001
Again, any help and suggestions is greatly appreciated.
Thanks,
Brent

HI Brent ,
I see your problem is critical !!!!
But you can have a net viewer session with SAP .
Its simple and effective way of analysing issue in run time .
SAP SMP Netviewer Instructions DE - YouTube
Netviewer
Please check above Links
Regards,
Abhishek

Posting a "goods issue" msg NR751

Hi All,
posting a goods issue, sap gives me the message NR751...
But the number range has been created ...
I can't post the goods issue
Could anyone help me?
thanks
Gandalf

Ciao Gandalf, ( e' sempre un piacere incontrare un fan del signore degli anelli)
the error NR751 have 3 variables
-> For object &1 &2, number range interval &3 does not exist
Please, go to transaction SNRO and enter RF_BELEG (I suppose this is the object in the error) in the 'Object' field.
In the menu path press Go To -> Number Ranges.
Enter the relevant Company Code. Do you have an entry here for the interval &3?
Mauro

Is it possible to post a good issue movement before post the good receipt m

Is it possible to post a good issue movement before post the good receipt movement for the same material, into the same period?
We try to explain better, today we've done a test:
Step 1 :   We have created a material, wich material type is HAWA, with price control V, and 1 euro for 1 ST.
Step 2 :   We have post a good receipt movement, 561 of this material with 1000 ST of stock, and on posting date: 05.05.2011.
Step 3 :   Then, we have post a good issue movement, 562 of the same material, with 500 ST of stock, on posting date: 01.05.2011 ( so that, the posting date of the 562 is before from the posting date of 561).
And it has worked, so that on trx "mb51" for this material we saw:
PLANT1-----STO1---- 562----- Mat. Doc.101.05.2011--
500-   ST
PLANT1-----STO1---561Mat. Doc.205.05.2011--
1000 ST
And with "fbl3n" for this G/L account , the same situation:
G/LAccount1--DocumentNo101.05.2011--99--
500- EUR
G/LAccount1--DocumentNo205.05.2011--89--
1000 EUR
We don't like this fact, someone knows how is it possible? The negative stocks aren't flagged!!!!
Edited by: Ariana Serrano Aguila on May 5, 2011 5:50 PM

Hi,
Though sap allows like this ,, the document created will be with the date of the actual posting system date. If you look into the MSEG table you will get to know this.
In theory .. this kind of practice should not be allowed .
since this is a 562 which is a individual entry may be system would have allowed.you try a 102 .
Regards,

Post a unresolved issue to SAP support

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