BW Production supporting issues documents

Hi Respected members. At present i am working as a B.W.Consultant in implementation. This is my first project once the project is live my company is including me in the supporting team. I dont have experience in B.W Supporting. Can anybody help me to send B.W Common Supporting Issues & Solutions Documents with Screen Shots. I have few but i want more as my job is going to change exclusively to supporting. Hope members will help by e-mailing these supporting documents. My id is [email protected]
I will assign points to you.
Hoping for the best coorperation.
Anamika Chowdhary

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be

Similar Messages

CAn anyone send me documents related to key production support issues

CAn anyone send me documents related to key production support issues in SD and MM
thanks &regards
aman

Hi Priya,
Please find the below link to have a very good stuff on Foreign Trade;
http://help.sap.com/bp_bblibrary/500/html/G09_ForgTrade_EN_IN.htm
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?
Thanks,
Sreenivas

Hi Sreenivas,
I would recommend that you read the Rules of Engagement and other documents in the Getting Started link (top right) before posting anymore. Your Discussion will most likely get reported as non-specific and get removed. If you have a specific problem with TM, please post it in a new thread with error messages, version and SPs installed, and how the error occurs and what you are trying to get TM to do.
There are a lot of resources available in the TM Overview page which can help, so start there and maybe also look at some of the MKS (Monday Knowledge Session) recordings which should also be listed. There are also a lot of experienced people who can help resolve issues your TM installation, but you need to provide enough information on the problems you are having. If you are just looking for information on past problems, do a Search or simply browse through past Discussions which are marked with a green Check (Correct Answer).
Regards, Mike
SAP Customer Experience Group - CEG (and a Moderator)

Post production support Issues

Gurus,
Can anyone provide me with PA/OM production support issues with the solutions..will be obliged
Regards
Eliz

Hi Eliz,
For the post production issues like,
1. create new employee sub groups,
2. create new payroll area
3. create new wage type( transport allowance) in infotype15
4. delimit the wagetypes which may allowances will not pay future.
5. payslip error
6. employee getting double pay
7. configure of new nationality
8. configure of addtional dependents
9. create new infotypes for schools, dependent visa's etc.
Hope you cleared
Vijay

SEM production support issues...

Hi,
Right now I need to work on production support in SEM.
Can any one provide me list of issues faced in Production support.
Thanks
Krishna

Hi Krishna;
The common production issue on BPS would be the following:
1. Slow Performance on Layout; Function display.
2. Locking issues.
3. Layout not executable because of the dataslice.
4. wrong data written into the cube
5. Not displaying all the master data list for example If they are planning on cost center...not all the cost center displays on the list.
Hope this helps.
BK

Issues in production support

hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.

Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith

Production support - major issues or errors

Hi,
I am newly placed in SAP BI 7.0 .
I am into production support.
What are the most problematic issues or errors one face in Production support?
I have checked the forum and found some errors which are common and may occur regulary, but i would like to know about some of the biggest challenges and their solutions.
regards.
akshara
Please check the forum before posting
Edited by: Vikram Srivastava on Sep 25, 2010 8:42 PM

Hi akshara,
this could be one good link i found out because major issues with solution during production support have been given here..
http://indelasap.blogspot.com/2009/04/sap-bi-production-support-issues.html
http://proradian.com/blog/
thanks ,
aravind

APO DP production support

Qn: How to prepare for the job of DP Production support role?
My situation:
I have a good understanding of the functionality and have gone through the student guide
TO help you bainstorm:
1/what are the most useful documents that I need to get? Like Blue printing doc,configuration Doc
2.What should be my approach and Plan for the first week--Like first read extensively all teh documents or first speak to the APO consultant who participated in the implemenation
3.What are the various sources which help me prepare betetr for this role? I am very disappointed at not being able to find any book or documentaton focused on production support issues? Like the common ones running batch jobs etc.....
Ex: SDN forum,it tool box, Any material from help.sap.com
I am just trying to do my best.
Apart from the above issues please feel free to post any other relevant things tat I need to concentrate on
Thanks a lot

Hi,
In order to efficiently provide such supports, first of
all, understanding of the business process end to end
is mandatory.
Afterwards, try understanding the business master
data, configurations, enhancements etc.,
Later on, understand their pain areas etc., during the
implementation.
After collecting all such data, work out simulation
results so that during support, these can be extensively
utilised
Regards
R. Senthil Mareeswaran.

User Issues, Tickets in Production Support

Hello,
What are the general issues and tickets that we get when we are doing production support ?
How to support payroll in a live environment ?
TIA

Hi,
In Payroll live support mostly user mistakes will be there, i.e. Postings of IT0014 might be done in IT0015 and also entering wrong details might be the reason. Whatever the issue in payroll please analyse the problem in your perview and try to give possible answer in you authorization, if unable contact SME's.

Mostly what are issues we get for production support in hyperion planning project ?

mostly what are issues we get for production support in hyperion essbase project ?

When is the interview
Cheers
John

Mostly what are issues we get for production support in hyperion essbase project ?

mostly what are issues we get for production support in hyperion essbase project ?

This seems obviously an interview question, especially since you have asked an identical question in the Planning space: mostly what are issues we get for production support in hyperion planning project ?

What are 'tickets' in production support?

Hi BW Experts,
I never worked in production support. I know what type of errors occur in production support. I want to know how they are solved. I read in the previous posts about 'tickets' are generated. Are they like some bug numbers? how are they transferred to the technical person who is going to fix them?
Thanks
Ranjani

Hi Ranjani,
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Assign Points if it helps.
Regards,
Bharath

Can explain tickets about production support with solution?

Hi all,
can please explain about production support and the issues faced in support project.
and want some tickets about production support with solution
like info package failure,data load failure etc such things.
regards
s ram

Hi
See this links
support issues
http://www.sap-img.com/business/daily-tasks-in-support-role-and-infopackage-failures.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/effective%20sap%20bw%20system%20management.pdf
Search the forums for more such threads
Cheers
N Ganesh

N97 product support?

Hi
Not been able to find proper product support on the Nokia site, just “usually asked questions, manuals and client discussions”. Any suggestions on how to get a Nokia person to answer questions to a client instead of clients having to search for other clients possibly knowing what to do? It would be much easier than to turn in the phone on a guarantee “repair?”. Many issues; during first 6 months already several software updates, phone memory constantly full, blue tooth does not work properly with PC, …

Having dad first hand experience with many Nokia N series such as N70, N71, N73, N80, N81, N91, N93, N95, N96, N97 and now proud owner of the N900, Here is my 2 cents.
N97 seems to be for those folks who 're not going to load it up with as many SW and Apps. I went through (3) N97 and finally realized that unlike my old N95 it was not bullet proof and reliable. So, if you own the N97, keep it as original as possible with minimum number of progams and it should work much better. But as far as upgrade if you are heavy web user, like to have power over what you install and how you install it plus if you want to be able to play almost any kind of video, use the built-in SIP function and want a fast respond speed (screen and all) + have the ability to right your own stuff (which is somewhat cool if you know how to) then N900 is the one. The speed, reliability and versatility of N900 is unbeatable (and it dont crash, freeze and give you headache because you spend $500+ on something that dont work proeprly). The screen has one of the best resoutions for a PDA/Mobile to date and it shows when you see it. The only issues I may add is that N900 is more of a Computer based PDA than Mobile base PDA. Meaning that as Mobile phone being used to the Symbian short cuts and their ease of use and friendly configurable menu, N900 lacks that. Like your PC, everything is in some order of alphabet or date, etc and it stays that way. N900 has 4 home screens that scrolls and loops make it possible to put lots of short cuts. One of the best thing about N900 is its open source SW, making it possible for yourself or any individual to write usefull programs (and they are coming out pretty fast).
However there is something about use of touchscreen which at first attracts everyone (such as iphone buyers) but its not for everyone. I personally prefer the pointer and mouse/scroll device use over the touch device. How many times are you going to try to hit the touch screen button before you get it correctly and it works. With the pointer and scroll it is effortless and much easier. My personal preference Nokia Model to date is the N95. The functions, ease of use and bullet proof (ness) of N95 is very hard to beat. It is an old phone but it still works perfectly as mobile phone, PDA, web browser (Ok, if you use Skyfire), great MP3 and video player, document viewer, one of the best GPS devices when using Google Map and last but not least the best camera for a mobile device (It has extended zoom which is not available on N97 or N900, not sure if X6 has it and clarity of the photos is unbelievably crisp, clear and colorful). Forgot to mention that unlike N97 and N900, The N95 built-in speakers are loud enough to hear phone converstions or music in a moving car. It beats me to why Nokia has degraded important features like this one on their "FLAGSHIP {$600} PHONES"
BTW, My friend just switched from N97 to X6 and he loves it, but........ I for one still like to use my N95 because it works and has yet to crash, freeze, break down and fail me. I can always rely on it, always.

Webutil and support issues

Hi,
1: "Pick a forum", a game for young and old.
I haven't posted here before because I've traditionally used the Metalink Forms forum. On failing to get problems resolved there, I've occasionally escalated by raising a TAR. A recent TAR concerned Webutil so I was phoned by a very friendly Support analyst who told me they couldn't help (webutil's still beta), and I should post my comments (see below) here in the 'discussion' forum, because "the product managers read them".
Are the Metalink forums and Discussion forums related in any way? If not why not, and how do I search for help efficiently? (It's only databases, right?) Which forum gives me a better chance of an authoritative answer?
2: It would be very useful to be able to write blob data to the App Server. Are there any plans to provide "webutil_file_transfer.db_to_AS"? If so, good, when? If not why not?
3: Webutil support (TAR extract):
I think Oracle ... has made a mess. We're encouraged to go Forms 9i because client-server is dying, and must not only pay heavily for the privilege but find once we're there that:
a) forms plus webutil cannot do everything 6i could. YOUR APP MAY NO LONGER WORK.
b) not all webutil calls work - yet (e.g. delete_file - awaiting a fix at 1.0.3, whenever that's due)
c) webutil is not supported at 9i
d) the webutil documentation (webutil_manual.pdf) is substandard - the only way to deduce details of the (misnamed) procedures is to examine the pll directly and guess how to use them.
e) the only support is via Metalink, and the only response you get there is 'you can use webutil, read the documentation'. Loop to a).
You could save your users a lot of time (=money) and grief by sticking something similar to the following in all relevant documentation (and passing it on to the Metalink folk):
Webutil limitations:
1) Webutil cannot be used to read or write BLOB data directly.
2) To open a BLOB in an application, you must use webutil's file transfer functions to download to the client (NB NOT the App Server), then use e.g.
web.show_document(<filename>?mimetype=<whatever>)
3) To edit a BLOB, the user must download it, make changes then manually
re-upload.
Finally I'd like to second some comments in other posts about the webutil file_select and file_open dialogs: they confuse users by behaving in a non-Windows manner, and in my experience are unusably slow when exploring large folders.
All responses most welcome.
JD

Thank you for your comments- maybe I can address your concerns.
As is stated in the webutil FAQ - webutil "[webutil] is delivered as a preview release and as such is not yet a fully integrated and supported feature of Oracle9i Forms. However, help is provided by the use of the Forms forum."
So, this is correct forum on which to be posting your webutil question.
With respect to your second question about moving blob data to the application server - this is not really within the realms of what webutil is targetting since the need to write data from the database to where the Forms runtime is running is the exact same when running client/server or running on the web.... webutil tends to target those differences in moving to a 3 tier architecture.
a) There are some difference in architecture between c/s and web and as such there are some limitations. These have been well documented and workarounds indicated.
b) I assume you refer to bug:<Bug:3151674> which is fixed and in the production candidate release which is documented in the webutil FAQ when this will be released.
c) Correct - it will be formally supported in 10g - please note however that for Forms 10g is regarded as a minor release to 9i (so you gain many benefits for a minor release change)
d) Please feel free to post specific comments and we can address these (the misnamed procedure has been fixed).
e) Until production, support is through the forum.
Regarding the file selection - while you are running on a windows machine you must be aware that the client is actually running in a JVM and so is essentially a Java client. There has been an enhancement request to make this a windows specific dialog.
Could I also draw your attention to http://otn.oracle.com/oramag/oracle/04-mar/o24news.html which documents the great benefit that webutil has brought to a particular development.
Regards
Grant Ronald
Forms Product Management

BW Production supporting issues documents

Similar Messages

Maybe you are looking for