Post your ship by date, device and results - see if we can figure out what is going in with stock

Question

Hi everyone.   I have been trying to get information on stock and delivery with limited results.   Different answers from customer service.  Maybe we can help each other by posting the order date time, consumer vs business account, iphone 5s color and size and the "will ship by date".   Let us know if you received the iphone 5s or if your date changed.   I ordered on 9/29 at 8am, business customer, will ship by date of 10/7' iphone 5s space grey 64gb.    No change in date or emails received with an update.  No delivery of device  I ordered a bundle with black case and charger. 

Answer 1

Hi Everyone.  I wanted to give you a quick update.   As I stated in the original post, I ordered  a grey iPhone 5s 64GB on 9/20 at 8am EDT (first time business customers could order).  Received an email confirmation at 8:17 am confirming order and "will Ship by" of 10/7.   I have heard nothing since.  In fact, the online system still says expected ship date is 10/7.  After talking to Vz support via DM over the weekend (post above) and then calling business support yesterday, I have come to find out that Verizon held the order until 10/9.  They say the fraud department held it, but cannot explain why or why it took them two plus weeks to release it (account in good order and not a single communications via email, to the cell number or the land line of thee master account which is my desk).  There was no issue ever identified.  They are telling me that the order from their view was placed on 10/9 and I have to wait until 10/28 to get the device.  To be clear, this is the same date for the "Will ship by"  if I placed a new order today.  Pretty sad.  They are taking no responsibility nor are they honoring the orders in which they are placed.  The customer service reps tell me they have no way to submit to get the order bumped up in priority with the warehouse or fix the issue.  The reps have pointed to fraud prevention department as the problem (but they have no way to contact them), indicated that online ordering is yet another department with no contacts, etc.    After talking to two reps and a manager (all very nice and well-intentioned), looks like I'm just going to get screwed and have to wait a few more weeks.  It is unfortunate that "we" cannot trust orders placed online with Verizon, receive updated, clear and accurate communications or assume that Verizon will honor orders in the order placed.   My only suggestion is that you have to call customer service to verify any orders and stay on them.   My only hope is that somehow someone in Vz senior manager is paying attention to what is happening and attempts to fix the problems.    I'm contemplating moving to another provider that apparently has stock online today.  Don't want to, but losing faith quickly.