Postcode does not match phone number

Have BT broadband and would like to switch provider but unable to do so because postcode is incorrect on broadband register. Can anybody help to rectify this - have spoken to BT on a number of occasions, operator says it will be changed but nothing happens.

glomeloise wrote:
Have BT broadband and would like to switch provider but unable to do so because postcode is incorrect on broadband register. Can anybody help to rectify this - have spoken to BT on a number of occasions, operator says it will be changed but nothing happens.
Several questions:
1. If you have a BT Bill, what postcode have you for the telephone account you have ? (No need to give this just confirm you have it)
2. Is the Postcode in 1. the same on the Royal Mail database ? You can check this online.
3. I assume that you mean by the "broadband register" the OpenReach database. Is this correct ?
4. If 3. is not correct how is the incorrect postcode being detected ?

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need help on this ..
This what I am doing ..
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=============================================================
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