Pre-Order to Edge Up

I have a device under the old 24 month/50% Edge plan.  I am due to hit the 50% mark in early May.  I would like to pre-order the Galaxy S6, which is due on April 10th on the Edge Up program.  I understand that I would have to pay the approximately one month balance I owe on the existing device and then turn that in.  Is that possible to do?  Or do I have to wait until the device is fully released before I Edge Up?

Good question. I was wondering the same thing. Please provide a definitive answer Verizon Wireless Customer Support.... What was the point of posting a link directing people to basic information about the edge program? Would you not assume he already looked there and maybe he didn't see anything which led him here? unless you just don't know.

Similar Messages

  • If you are on a EDGE plan, can you pre order the Note 4 or do you have to actually go to the store to get the Note 4?

    Im on a EDGE plan with my S5, i want to pre order the Note 4 but doesnt seem like i can via the website, do i need to go into the store once the phone is released to EDGE up to the new Note 4?

    you can pre order the note 4 if your on edge,  however you will need to pay whatever you need to pay to get you to edge up eligibilty

  • Pre-Order Mirror's Edge Catalyst Online now and get the Combat Runner Kit

    The next Mirror’s Edge game has been a long time coming, as the first game in the series was released back in 2008. Fans rejoiced this E3 when we all got our first real glimpse of Faith back in action, and she along with the game has never looked better! Set to release on February 26 2016 Mirror’s Edge Catalyst will bring us back to the city skyscrapers and by pre-ordering now online with Best Buy you can get the Combat Runner Kit to help fight your way to freedom.

    Ok I think I'm in for this one. I just hope my player doesn't get drafted by the Detroit Pistons again. A 3 point shooting point guard that doesn't play physical doesn't fit in well with the bad boys of the NBA.  Bill Laimbeer and Vinnie Johnson would never stand for it!

  • Galaxy s6 edge pre order delays

    I pre ordered a Samsung Galaxy s6 edge (32 gb, AT&T) on March 27th and received an email yesterday that my order has been delayed. How is it possible if the phone is available for walk-in purchase? The whole idea of pre-order is to get the product immediately after launch.

    Hi drnitink,
    Welcome to the Best Buy forum, and thank you for posting!
    The release of the latest and greatest mobile phone is always highly anticipated, and while a pre-order guarantees a product, it does not guarantee an exact date.  I pulled up the pre-order you placed on BestBuy.com for the new Samsung Galaxy S6 and it is currently listed as being delayed.  As you may read in our FAQ, there have been reports that some of our stores did not receive some AT&T models.  The inventory received by our stores is separate from that received by BestBuy.com; however, that may also affect pre-orders that were placed on BestBuy.com.  Please keep an eye on your order and let us know if you have any other questions.
    Samsung Galaxy S6 and S6 Edge FAQ
    I hope you have a great rest of your weekend.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Galaxy s6 edge pre order pick up

    I pre ordered my phone back on the 27th.  I have yet to have received a ready for pick up email today.  Is there anyway to know if my order will be ready today?  Should i call the store i'm going to pick up at to see if they are even doing any phones today?  I heard there were delays.

    Hi damwank, 
    With the release of the Samsung Galaxy S6, I'm sure you've been glued to your email waiting for an update! Using the email address you registered with the forum, I was able to locate your order. It appears the phone is ready for pickup, and that the wireless charger has shipped.
    With that said, I happily encourage you to visit your store to pickup your new phone and enjoy your new phone! 
    Cheers, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Iphone 6 pre-order help

    Any thoughts on what do to do about the following scenario?:
    10/06/14: "pre-order" iPhone 6 and 6+ in 64gb and 16gb respectively as well as cases and accessories, etc. at local Verizon store with
                     expected ship date 11/14/14. Note: also informed my bank card would not be charged for the accessories until shipment.
    10/30/14: go back to Verizon store and change order to up both phones to 128gb with new ship date 11/21/14.
    week of 11/21/14: order pushed back to 12/12/14 (found this out on website, no email received from Verizon stating this).
    12/04/14: call "customer care" to check on order due to no activity on order status on myverizon only to find out that the order was cancelled.
                    Representative didn't know why, and offered to place a new order over the phone but the shipment would now be 12/19/14 (which
                    I thought was pretty generous considering I did not want it cancelled in the first place, nor did I even know it was cancelled
                    until I called for myself).
    12/04/14 (later that day): go to Verizon store to see if I could get more information on why my order was cancelled unbeknownst to me. Employee
                    looks into it and states that "the order has not been cancelled, I don't know why you were told that but it's not cancelled."  Informed
                    employee that I re-ordered the phones over the phone with "customer care" prior to coming down here and asked if that's what he was
                    seeing. Replies: "I see the order, it was cancelled due to supply, but has the same shipment date (12/19/14), don't worry it wasn't
                    cancelled you'll get your phones just hang in there." So basically I was informed that I have an order with the same shipping date
                    (which I already knew because I had to re-order but yet the answer to my question was seemingly that was and was not cancelled). Hm.
    12/12/14: receive an email with instructions on how to back-up our devices while we are "eagerly waiting for our phones." Looking good so far.
    12/15/14: my bank card is charged for the accessories and there is new documents in myverizon detailing the equipment purchases. Looking great now.
    12/16/14: receive an email stating the order for the 6+ has been cancelled. Immediately call "customer care" and rep says she sees it was cancelled and
                    does not know why. She asks if I'll hold while she looks into it. 30 minutes later a different person comes on the line, and has no idea who I am, or
                    that I've been holding for 30 minutes while someone was "helping me", so I explain why I'm calling and that someone was supposedly helping me,
                    he says he will transfer me to "customer care" and then click, the line goes dead, awesome.
    12/16/14(later that day): once again I venture to the Verizon store to find out what is going on.  Different employee this time, but story is the same.  He tells
                   me that the 6+ was cancelled but can not tell me why.  He also states that it says there is a pending order for this particular line so he can't place any
                   orders. This was apparently as quixotic to me as him, thus leading him to consult abother employee.  Employee "2" was initially adamit that the order
                   was cancelled but when employee "1" showed her that the upgrade status said pending order, she said the "system" takes 24-72 hours to "catch up."
                  (Keep in mind that when the first round of phantom cancellations occurred I was able to re-order that same day, in fact probably within a matter of
                   hours. whatever.) So I brought up the fact that my bank card was charged for the accessories the day before, and employee "1" says (in affirmation
                   of what I was told during the very first order in October) that charges are only made when the order is ready to ship. So with that tidbit of info they
                   came to the conclusion that I'll have to wait until 12/19/14 or that following Monday to see if I have a phone or not because at this point "anything
                   with a pending status can not be accessed and calling 'customer care' won't be of any help because they will not be able to do anything either."
                  So I do the only thing I'm able to at that point, leave. Note: I was generously given the option of returning the accessories for the 6+ should i find
                  out that my phone does not arrive on the 19th or following Monday. (this was a huge relief because I was worried I might be stuck with a case and
                  screen protector for a phone I'd never get.)
    12/16/14(even later that day): despite being told that doing so would be futile, I call "customer care". Explained the entire story thus far and expressed my
                   disappointment. The rep was understanding.  She told me that the order for the 6+ has been cancelled but can not explain why.  I asked about the
                   charges to my bank card, she says (in contradiction to what I've been told all along) that sometimes the cases/accessories will come before phones
                    are ready to ship. Hmm. She also says the order for the other line (iPhone 6) will "definitely be coming on the19th still." This is interesting because I
                    have not received any shipping confirmation email (though to be fair I also never got them for the first round of cancellations either.) She further
                    explains that she can not do anything about the 6+ order because the system has not "caught up with the cancellation" (ok, heard that earlier
                    but still does not make sense seeing as I was able to re-order before) and advises that she would be able to give me a call back Sunday morning
                    (12/21/12) to process the 6+ order again (again). So, I agreed as its either that or not get the phone (although if I don't get the phone I can
                    still return the accessories for it at the Verizon store thankfully.)
    12/17/14: receive email notification that the order for the iPhone 6 has, you probably can guess it, but nonetheless, been cancelled. So what do I do you ask?
                    The answer is simple, nothing. Going to the store would be a waste of time and gas, and calling "customer care" would be a waste of time and my
                    plans (albeit unlimited) minutes. So I decide to wait until Sunday, for the rep to "supposedly" call me back, so I can re-order what will now probably
                    both phones only to be told the expected shipment dates are now January 2015, even though it will probably be fruitless because they will be,
                    as history has foretold, cancelled within a week or two. But holding onto a sliver of hope because the rep said the one line (iphone 6) will
                    "definitely be coming 12/19/14".
    12/19/14: no iphone 6+ (no surprise). No iPhone 6 (a little surprised only because it was "definitely coming", but it's a very little). Still have the charge to
                   my bank card for the accessories, no accessories though (still, not really surprised) but at least I'll be able to return the accessories I don't have
                   for the phones we'll never get, so that's a plus I guess. No shipping confirmation, though I don't know why I'd hope for one seeing as the orders
                   were cancelled. Again. (But at least I got an email this time.)
    So I need help.  We love Apple stuff and we want the new iPhones, but by the time we'd get them from Verizon our trade-ins will probably be too old for
    the Edge program or the iphone 6S or 7 will be out. We have a family shared plan with 6 lines and moving to another carrier would be a pain (although
    probably easier than what we've been through thus far with Verizon.) Ive heard ordering through Apple is the best route but you can't set up the Edge through them so that's out. I call the store every Friday (which I've been told is when they receive their order) but they never have the phones in, so that's also seemingly out. So I guess my question is does anyone know how to order the new iPhones on the Edge program and actually get them In a reasonable time? Otherwise I think we'll probably take our 15 year old account elsewhere. Thanks to anyone who reads/helps with this and sorry for the rant, I'm a little disheartened.

    ***Update: the rep that said she'd call me back, well, she didn't.  Also, someone with a Verizon avatar and a "_VZW" in their name replied to this saying he would be willing to give me the "status" of my order, so I responded (even though I don't want the status as much as I'd like our phones), twice, and nothing back from him either. So, today our bill has the charges for our new phones on them. Yet we don't have our phones, nor is there anything leading me to believe that we will ever get them. Lol. Verizon has disappointed me in the past 2 months and I think I've been more than patient with them.

  • I hate the galaxy S6 pre-order

    Hi, Bestbuy.I want to know when I can get my pre-order galaxy S6 edge.
    My pre-order really early on March 28, but I didn't get my cellphone. Why I pre-order ? I just want to get the phone in first day and i don't need waiting in a line. 
    Can you help me to check the shipping or something? or it is my last time come bestbuy.

    Hello adsfdg123,
    Thank you for joining us on Best Buy Unboxed. I'm sorry to hear that you weren't able to pick up your new Samsung Galaxy S6 pre-order as you expected.
    The release of the latest and greatest mobile phone is always highly anticipated, and while your pre-order guarantees you will receive a product, it does not guarantee an exact date.  
    As you may read in our FAQ, there have been reports that some of our stores did not receive some models.  You should be notified by your local store when your pre-order is ready to be picked up. Until then, I apologize for the imposition on your patience.
    Samsung Galaxy S6 and S6 Edge FAQ
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Galaxy S6 Pre-Order

    You're not the only one with this problem. When I called to even ask my store about their shipment they were extremely rude about telling me that they wouldn't tell me anything other than to wait on the email. I too was told that the shipment had been delayed until Saturday at the latest, but still no email. I pre-ordered mine days after the preorder started, and nope. Rediculous that someone that pre-ordered gets theirs well after someone who just walked in on release day.

    Greetings ordray, 
    With the release of such a popular phone like Samsung Galaxy S6 and S6 edge, I can imagine how disappointed you may have been to receive news that you wouldn't be getting your phone on release day.
    With new releases, we typically ensure inventory received is allocated to pre-orders before inventory is made available for walk-in purchases. I am sorry to hear that we may not have provided a respectful experience when you inquired about your order's status. With that said, I see that you were able to pickup your phone yesterday, 4/13/15. 
    If you should have any questions, please let me know! 
    Regards,
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

    I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

        Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge.  Go to vzw.com/edge for more information.
    Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
    Let us know if you have further questions.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

  • Is there anyway to email apple feedback about iphone 4 pre ordering?

    Like many of you out there I was one of the Iphone owners looking to upgrade from my 3g yesterday to Iphone 4. I tried from 8am EST till 5pm EST with no luck all day. Finally I get through last night at 10pm EST and the phone has a ship date of July, I am soooooo irritated with AT&T (as always) and Apple (not always) I just want to shoot them an email to tell about my displeasure, I have yet to find any information regarding any email address's? I have owned Iphones since day 1, and their ill preparedness always fires me up, especially for a $299 phone. THANKS

    The surprising thing about this pre-ordering train wreck is the huge difference between Apple products and Apple ordering. S. Jobs does a fantastic job of knowing how to design products--their form factor, their interface, their functionality, etc. But Apple's attention to that side of the business is so vastly difference from their public interface on the ordering side of the business.
    One major appeal of Apple products is their outstanding quality. Someone in their organization must realize that this quality has to be extended to the entire Apple experience. This is not the first time it has happened (bad ordering experience). If these ordering snafus continue Apple is going to loose some of their edge. And the cell phone wolves are snapping at their heels.

  • LG G4 pre-order

    I'm trying to pre-order the G4 for me and my wife but when I try to add a 2nd G4 it won't let me.
    Just wondering if there's anyway to pre-order 2 g4s? I'm trying to upgrade to early edge with verizon

    Hello Dlopez2286,
    Thanks for your interest in preordering this great phone through us!
    If you were denied the addition of a second LG G4 on you BestBuy.com order, this is likely because there may be a quantity limit for this product. Typically, when this happens you should be provided with a message stating something about a present quantity limit. If you have already placed your preorder for one LG G4 on BestBuy.com, you may be able to place another preorder by visiting one of our store locations and speaking with a Best Buy Mobile associate. However, the second preorder will likely not be able to be placed using the same customer info as the BestBuy.com order reflects as preorders are usually restricted to one per customer.
    I hope this information has helped!
    Have a great weekend,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

    If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

        scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
    KevinR_VZW
    Follow us on Twitter @VZWSupport

  • Can you get your money back from canceling a pre-order?

    I recently pre-ordered an album that I no longer want.  I canceled the pre-order but my current balance on my account hasn't changed.  I spent $17 on the album, and want to know if there is any way that I can get that back.
    Thanks,
    Logan

    if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt. 

  • Could I pre-order an iPhone 5 in my local apple store and I have it mailed to my house?

    Is it possible for me to go to my local apple store and pre order an iphone 5 and have it mailed to my home address? If I was to pre order it at the apple store would I have to go through AT&T to buy the phone or could I just buy the phone? Would that change the price too? I plan on getting the 16GB.

    You don't preorder in the Apple Store. You preorder on-line. It will be mailed to your home address. Apple has not yet announced an unlocked iPhone 5 in the U.S. so yes, you would need to select a carrier.

  • IPhone 5S pre-order HELL!!

    Verizon iPhone 5S PRE-ORDER HELL!! - They screwed up and dragged my situation out for 9 days!!  At the end of it all I'm still missing an iPhone 5S.  9/20 @ midnight I ordered TWO iPhone 5S 16GB silver and received a order confirmation for BOTH phones and a confirmed ship by date of 9/24.  NO notification of anything went wrong.  9/22 - I get a shipping notification from Verizon but only one mobile # is listed.  I call Customer Care and rep just quickly and casually confirms that two phones shipped.  9/23 - I get an email saying they couldn't fulfill my order completely and that the remaining order will ship 9/30.  I call Customer Care again to inquire about this and he the rep went out of his way (great guy) to confirm that two phones have shipped and that I have nothing to worry about.  Said the message was generic and was mistakenly sent out.  9/25 - I receive package and find only ONE iphone!!  I called Customer Care again and this time Adam helped me.  After looking through things, he comes back saying he thinks the iPhone was taken out of the box before shipment, stolen!!!  Had me send him all this information and said the Verizon investigation team is on it to "look" for the iphone. I asked if he could put a new order in and just exchange it for the "misplaced" iPhone.  He said it was not necessary because he believes there is a iphone somewhere.  9/27- Adam leaves me a voice mail saying that it was all a misunderstanding and my iphone should ship 9/30 and he'll be on it.  9/29 - I help my wife activate her iPhone because she tried until 3am the night before with no help.  While I'm on with Customer Care again she, Ida, asks how's my phone service in which I explain to her everything.   She looks into it and says she sees no record of any order or tracking for an iPhone.  Further says the reason one iPhone was placed on hold because a discount was applied to two devices and it could only be used for one.  I told her that I've never been notified by Verizon that something went wrong until today.  And this is after calling Customer Care numerous times.  And NOW I find this out.  She says she's going to look into it as there might be a small chance that there is an iPhone for me.  She said she'll call back by 5pm and txted me her email address.   6:00pm comes and no callback.  It also turns out the email address is bogus.  I call Customer Care again and get another rep who looks into it and does a whole bunch more investigation.  Finally she says there never was an order for my iphone and there will be no iphone shipping tomorrow.  My only choice is to place a new order and I won't get it until 10/14!!!  SERIOUSLY!!! ARGGGGGHHHHHHGGHGHHGG!!! Expletives galore!!!  Talked to the manager Brandon and asked if they can do something for me to compensate me for all this crap I went through.  I've been with Verizon for like 15 years.  He kept on saying "I understand ..blah..blah.. BUT there's nothing we can do" over and over again.  So I said Verizon made a mistake, detected this mistake but didn't notify the customer of this mistake, Customer Care couldn't figure it out until today, and that I'm out of luck?  Does he REALLY understand?  If I had known all this I could have walked to a store on 9/20 and gotten a iphone.  Pre-ordering was suppose to be a convenience provided, right? And I waited because I was led to believe that some iPhone existed..  dragged along for a ride only to find out there was no iphone.   And after all this, I get nothing but "I understand....  But there's nothing we can do..."  So yes people Verizon stinks!!! They do not hold themselves accountable for their mistakes and expects the customer to just take it.   I'll have to admit that not all customer service reps are bad (Ty, Adam, and the very last girl who helped me you guys were awesome!!  Ida you could have made this list until you decided not to call me back and gave me a bogus email).  Customer Care is a mixed bag and have not real authority to help you.  Verizon is about to lose yet another loyal customer and his family soon.  There should be some class action lawsuit for all the iphone 5s issues.  Promises/Contracts made but Verizon completely failed to keep.  They just jerk us along for a ride, dangling that ship date that keeps moving around.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    "Customer Care is a mixed bag and have not real authority to help you." I worked for Verizon before it was Verizon, for several years. I think that you are entirely correct in your assessment of customer care. Reps really can't do much at all. I believe that the key function of reps is 1. hand holding and 2. punching bag. The goal is to get the customer believe that they actually DID something, and got some result! After all the talking, the customer starts to believe that something actually happened to resolved the situation. At least they spoke to SOMEONE! Picture this: the rep is on the computer, wearing a headset, and the calls are coming at them non-stop, and you have 3 minutes to convince this person that you actually helped them! But in the end, as you said, nothing happened!  It is the sad truth of cs.
    I am curious to see if the Moderator leaves this post on the board.

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