Pre-Orders without Uploading Assets?

I received this via new announcements email fromiTunes Connect. One of the news items was this:
Pre-Orders
Pre-orders are an easy way to generate sales before publication. Now, you can make your book available for pre-order without submitting a cover or book asset up until two weeks prior to publication date. Your pre-order will appear live in the iBookstore as soon as you deliver complete metadata. You must submit the cover, book asset, and custom preview two weeks prior to publication.
For more information, see the iTunes Producer User Guide.
How does one do this? I went in, and it won't let me upload metadata without attaching the publication and publication preview. Or am I missing something? It would be great to start a pre-order page for a book without having to have the book already completed.

It *seems* that Apple no longer offer this.
Supposedly, version 2.5.1 allowed this feature, but I was also not able to get it to work and there was no "2.5.1 Guide" with instructions.
I wrote iBookstore support, and got no reply until a couple of days ago and they said:
"Please refer to Appendix A in the iTunes Producer guide to find more information on delivering a book for pre-orders. According to the current iTunes Producer Guide all assets (EPUB, iBooks format, cover art, and screenshot files) are due up front."
Then I noticed that there is a new version 2.6 with a 2.6 Guide and it mentions that you need all assets to create a pre-order.
So it seems the feature is gone for the moment

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IPhone pre order without subsidy

My At&t number is currently not eligible for an upgrade. I want to pre order a iPhone 4 from the Apple website once I can do so next week. Will I be able to pre order an iPhone 4 for the full $699 price? Or are pre orders for upgrades only?
Thank you.
My apologies if this question has already been answered.

When I pre-ordered my 3GS last year, I was in your same position. The store let me pre-order the 3GS at the $699 price and it came activated with my current phone number.

Delayed shipping of S4 32gb pre-orders without notification?

I pre-ordered the S4 on 6/29 at 3am (I work nights), so I did an early preorder. It states on my email and on the site at the time I ordered that it ships by 7/3; that time has come and gone and I have not received any follow up information. I chatted with a rep last night (7/3) when it was getting late in the evening and she informed me that apparently all the preorders are delayed.
Where is the notification that it is going to be delayed Verizon? I swear you get worse at customer service as time goes on; If there was any comparable service in my area I'd be long gone, but alas I'm stuck with you. AT&T almost makes it attractive since they don't strip the phones features and add as much bloatware.
Anyone else not receive any notification? Or did I get a bunch of smoke blown up my rear?

7/3 update. My online status still says "We received your order and it is in process. Expected Ship Date: 07/03/2013" I called and they say in their look up that it is now expected to ship on 7/5. That stinks. He said if it is possible to still ship today, but I am not counting on that. I ordered it on 6/29, so they had plenty of time to process my order and it said expected to ship 7/3 back then. Will update if it changes.
7/4 update. Online still says the same "We received your order and it is in process. Expected Ship Date: 07/03/2013", so will now play the waiting game until tomorrow. I did sign up for fedex notifications and they don't have not notified me of any tracking numbers with my address on it. I called again and they are clueless on why it has not shipped. New shipped by date shopping online device site says Will Ship by 7/8. My guess is that is going to be the ship date for all of them. Somebody in logistics must have messed up! -mg

I pre ordered an album. One of the songs was released early but it won't download. It says purchased by it. How can I make it download without buying the song or the album again?

I pre ordered midnight memories (a one direction album) a couple months ago. One of the songs was released early and was available to be downloaded. Because I had already purchased the album I figured that the song would automatically download but it isn't downloading. It says that it is purchased. Please explain how I can get the song to download without having to purchase the song or the album again.

Download previous purchases from the iTunes Store - Support - Apple

Can I buy iphone 5 (Unlocked) in the Apple store without pre-order ?

Hello ! Can I buy iphone 5 (Unlocked) in the Apple store without pre-order ?
(in UK )

Walk into the store and find out.

Pre-Order Price Adjusted without GCU discount

I had pre-ordered a 3DS game awhile back and the original price had been $39.99. With the Gamer's Club Unlocked discount, my discounted price was $31.99. The price of the game eventually lowered to $29.99. Once my order ({Removed per Forum Guidelines}) shipped, my price was adjusted from $31.99 to $29.99. Shouldn't it be adjusting to $23.99 to account for the GCU discount?

Hi again brandonjf72,
Like enuf mentioned, your Gamers' Club Unlocked discount should have automatically applied to your order, even after the lower launch week pricing had been taken into consideration. No need to worry though! I've had the chance to review your order and it looks like the missing difference was credited earlier today. If you haven't already done so, I'd encourage you to check both your inbox and junk mail folders for a message confirming this adjustment. Please also keep in mind that the funds may not post to the paying card right away -- the exact timeframe required varies by financial institution.
Thanks for being a Gamers' Club Unlocked member, as well as for ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I pre-ordered the concert for hurricane Sandy, how do I download it to my ipod without paying for it again?

I pre-ordered this concert and now when I hook up my ipod and go to itunes..it is not in my library? how do i get this on my ipod? really confusing..I paid for it via paypal.

An App designed for the Mac will not work in an iDevice as they are different operating systems.
The 4th generation iPod Touch can not be upgraded beyond 6.1.3.

Has Anyone Created a Successful Pre-Order Page?

I've submitted my second book, and still, I'm unable to get the pre-order function to work. Or maybe I'm misunderstanding it?
I assume that if I allow pre-orders when I create my package in iTunes Producer, that after I upload all my assets, etc., and they successfully import, that a pre-order page for that book should appear on iTunes.
However, for both of my books, this has not happened. They still are pending approval, but there has never been any sort of pre-order page on iTunes in the bookstore.
Has anyone successfully created a pre-order for one of their books titles? I've tried contacting Apple but only get a generic response that doesn't really explain anything. ; (

There is a related thread here:
https://discussions.apple.com/thread/3811505?start=0&tstart=0
You can set a pre-order start date for each territory in iTunes Producer. According to the iTunes Producer 2.6 User Guide, the date must be earlier than the sales start date. If you don't want to offer pre-order, you are supposed to leave that date blank.
The user guide says that, if you set a pre-order date, the publication will not be shown in the store until that date. It does not say that, if you set that date, the book will be shown starting on that date (or any date before it becomes available, for that matter).
The user guide also says the following:
Important: Pre-orders require minimal manual production work by iTunes. When you deliver a book that is
available for pre-order, contact your iTunes Technical Account Manager. Pre-orders must conform to the
following specifications:
All assets (EPUB, iBooks format, cover art, and screenshot files) are due up front.
You can only create pre-orders with the first, initial delivery of the book package.
You cannot make any changes to the pre-order once you deliver a book package to the iBookstore with
a Pre-Order Start Date.
Each territory where you are sending a pre-order (each territory where you defined a pre-order start
date) must be priced at a valid price tier.
Do not send pre-order start dates for territory products that have been marked not cleared for sale. Only
deliver book packages with pre-order start dates assigned for territory products that are cleared for sale.
Given the current track record in getting books into the store, I would guess that pre-order is something that would only happen for blockbuster titles from large publishers, where actually a significant volume of pre-orders can be expected. For the pre-order to go through into the store, someone still has to review the book, which isn't worth doing for something that sells a few dozen copies a month.
Michi.

Why is a pre-order phone no longer allowed to be shipped to my work address??

On Friday, April 4, I went into my local Verizon Store (Orlando MetroWest) to pre-order the new Samsung Galaxy S5. The order was placed and I was given a copy of the receipt which looked very accurate. The sales rep had read back to me the Bill To and Ship To address in the store, and it was correct, but didn't show up on the receipt given. When the confirmation e-mail came to me, I noticed that the Ship To info had my company name, and an address, but my name appeared nowhere on it. I called to question this when the store opened on April 7, and all of the answers were "I don't know. I'll have to research and get back to you." When there were no calls returned I checked again and received the same response. When I left my office for the day, I still had zero answers.
I drove to the same local store and re-hashed what I'd tried to accomplish during the morning. I was told there was no way to amend the shipping label once the order was input, despite the fact NO orders for this phone have yet to be fulfilled, since they are still in the warehouse. I work in a nine story building with every single office working for the same global company. There is no chance whatsoever that the FedEx delivery would ever make it to me without my name being on the label. I don't even think FedEx would try. It was just foolishness at the time the order was originally input (by the Verizon Store).
During the morning there was mention of possibly cancelling the entire order and starting from scratch, which I was totally OK with, as even that delay would be quicker than someone signing for the box and it sitting God Knows Where for days/weeks. When I said we should re-visit that option, I was now informed that it is a "Verizon Policy" to avoid fraud and NO pre-order phone could be delivered to any address except the account address of the phone owner. That was surprising to hear since it had been done (albeit incorrectly) just a couple of days earlier. The answer to that was, "Oh, she made a mistake in trying a work-around". Since I was recording our complete interaction (love that feature on my current phone), I asked manager Mike to verify a third time that he could not send a phone to my office address where I am during FedEx hours, and I could not adjust the existing order to come to the store for pickup. The answers were No and No.
My last two Verizon phones were shipped to my office, but I do understand that some company policies do change. I just think this is a doofus change. I also think it was pretty foolish for the original sales rep to miss putting a person's name on the shipping label. I have trouble believing that the computer order system would even allow her to make that mistake. But Verizon is in phone sales exclusively and not in the corporate shipping business. Perhaps this is some needed training.

Epilogue:
My problem has been solved, and I'm now happy to have my pre-order of the new Samsung Galaxy device completed in a way that totally satisfies me. But I am kicking myself for not going this route in the first place. I won't make that mistake again in the future FOR SURE.
After the manager in the local Verizon Store (Orlando MetroWest) said there was nothing he/they could do to overcome the error made earlier by their store sales representative, because it was a pre-order and nothing can be changed/corrected for the initial input. They had failed to put my name on the shipping label requested for FedEx delivery, meaning that the box containing my phone would probably NEVER reach my hands once if was delivered to a nine-story office building with many many employees.
I simply went to my local BestBuy store and mentioned I had a very few questions to be answered prior to attempting to place a pre-order of my new Samsung phone. I asked if the phone could be set for delivery to my office and the answer was a quick YES. I asked if the phone could be set for pickup at the BB store and, again, the answer was a quick YES. They were initially surprised to hear that any company would say otherwise. BestBuy requires a photo ID when they take a phone order, and a signature is required when FedEx makes its delivery, so they assured me the Verizon "Fraud Policy" quoted to me was not a standard retail answer AT ALL. Thirteen minutes after I walked to the mobile phone department, I was walking out with all my confirmation details for a new phone. The purchase was less out-of-pocket since BB doesn't do that VZW arrangement of paying $50 extra and then getting that back as a mail-in rebate later. Seems no other carrier except VZW is charging that extra fee for this new device. On top of that savings, BB gives you a $10 gift card just for doing the pre-order with them. Bonus!!
I may (or may not) receive my phone a few days later than those ordering at the Verizon Store, but in my situation I was assured to get mine late due to the shipping label error. No matter what, I'm going to be pleased with my purchase, and BestBuy just earned additional respect with the way they accurately handled my Verizon purchase. VZW it still a quality mobile phone provider, but (in my personal opinion) they are extremely weak in the guest service side of the business . . . which almost negates those other positive things.

Free shipping on pre-orders

I've noticed that when certain games are close to launch that Best Buy often offers free expedited shipping, which usually results in getting the game on release date. I assume this is because they know they will have the game early enough to offer release day shipping, and that having it free increases their sales vs companies like Amazon, who has the same benifit with Prime.
I was wanting to go ahead and pre-order The Elder Scrolls Online for consoles, but I noticed expidited shipping isn't even an option yet. Free standard shipping is the only option... so these are my questions:
If I pre-order now and free expedited shipping becomes an option later, will my pre-order automatically be upgraded to that option without me having to do anything?
If not, will I be able to upgrade the order at no charge myself, or be able contact Best Buy and have my pre-order upgraded at no charge, or is waiting to pre-order my only option to try and get free expidited shipping?
Can anyone tell me if the $10 in Reward Certificates offer will still be available until this game launches?
Thanks in advance for any and all help!

Hello TheGuardianFox-
Welcome to the Best Buy Gaming Forums!
You’ve got quite a few questions regarding our pre-order process, so I hope that I can cover them all with some good answers as well!
With pre-orders where there is a bit of time before they release, all shipping options will be set to Standard shipping only. Once the release date is closer, other shipping options should be available on the order until it begins processing. At that point, we are unable to make any modification to the order.
Your order would not automatically be upgraded to any other shipping option unless you are an Elite Plus member, in which case it should be upgraded to Expedited Shipping (1-2 days shipping). Any changes you would want to make to your shipping would require you to call in and pay as necessary for upgraded shipping. Please keep in mind that Best Buy makes every attempt to ship pre-orders to arrive on release day, but vendor agreements, shipping concerns and the shipping method chosen can impact when you receive your order. Generally, the best way to potentially receive your order on release day is to choose Express shipping or In-store pickup (when available).
The My Best Buy Gamers Club “Get $10” promotion should be available until midnight CST of the day before release and is automatically added your to membership should you qualify under the terms of the promotion found here.
You can find more information on our Shipping Costs & Timing here.
Thanks for connecting with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Pre-ordered Macbook Air, how do I transfer my DV Camera videos the new Mac?

Okay, I just pre-ordered a new Macbook Air to complement my Mac Pro...
There is one problem though...
I bought the Air so I can start editing the video I shot while on the go, so if there's no Firewire support to the Air, how do I transfer the videos that I recorded from the DV Tape to Macbook Air?
Do I actually have to buy a new tapeless camcorder?
(note: I was planning on buying a new HD tapeless camcorder, but at later time... But if Macbook Air cannot connect to any Mini DV camera, do I have to buy the new camera early?)

Hi there! Don't cancel that order just yet...
Firstly, as already stated, Firewire cameras won't work with the Air. So you'll be needing one of those shiny new tapeless cameras.
As for how much space HD video takes up, it depends on what format the camera shoots in.
iMovie '08 works great with the latest tapeless cameras that shoot on SD cards, in the AVCHD format. A great example is the Panasonic HDC-SD1, or the SD5 and SD9.
These cameras can fit up to 6 hours of footage onto a 16gb SD-HC card. So, as long as you have about 16gb of space left on your MacBook Air's hard drive, you'll be able to fit about 6 hours of footage. Of course, this will vary depending on what quality setting you shoot in.
Once you're done with your edit, do you need to keep that video on your MacBook Air's drive? Probably not- consider archiving it to a usb hard drive, or even a wireless network drive. Or just delete it once you've burned to dvd via a usb dvd-burner, or uploaded it to the internet. Viola- you've freed up enough room for your next project.
If you're going to be using your notebook for editing all the time, then definitely consider either the MacBook or the MacBook Pro. But for occasional editing, the Air will do just fine.
As always, it depends on your needs.

I pre ordered and album and an early release song was added to my music. However it says complete pre order and if i click that it says "Already Purchased". None of the other songs on the album will downloaded onto my music either. Help

I preo ordered the album "Lost Isles" by Oceans Ate Alaska and the first early realease song, "Floorboards" Was instantly downloaded into my music library. However, today, a new song was released early called "Blood Brothers". It hasn't been downloaded into my music library and will let me purchase it for 99p. The album also says next to it "Complete Pre Order" but if I click that it just says "Album already purchased". Please tell me how to get the album without having to individually buy each track when they are released, costing me at least another £7. :/

Maybe:
Pre purchased song wont download

Cannot Pre order and charge to the account...ouch (bound to happen)

Will this put a hamper in peoples plans to pre order the iphone next week? Esp those paying full retail? Well not I, thats for sure.

I'm pretty sure as long as the amount is not over the amount you're allowed to bill to your account this wouldn't be a problem. Last August I purchased 2 blackberry storm 2's and billed them to my account without a problem at all. I think the total billed to my account by the time I billed the phones and accessories was around 550 or something like that. I have 5 lines on my account so I believe it's around 700 per billing cycle that I'm allowed to bill to my account. However, I had no intentions of billing the iphone to my account, but I would think it should work the same as any other phone if your account is able to be billed to I would see no reason they wouldn't let you bill the iphone to it. In fact I just ordered iphone accessories from Verizon about 15 minutes ago and did use the bill to my account option without a problem at all.
Johnita

Online Shop Problems Pre-Ordering N97 in UK

I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
There seems little point in making a pre-order when I can order from elsewhere quicker.
On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
Firstly, it seems Nokia don't know their own stock movements. Secondly, the fact I have to wait until after the 19th to receive the phone makes a mockery of the entire pre-order process and really does invalidate the whole premise when we have to wait beyond release.
Nokias own blog also guarantees that when you pre-order, “it will be shipped direct to your door from the production line so you'll have it the same day it hits the store in your country”. I highlight the relevent point here.
Receiving the phone AFTER it hits the stores is not the same day. When I pointed this out to Nokia customer service, I was advised:
“The N97 is due to be released on 19th June. If you bought it from a shop, you would have to wait for it to go from the production line, to a warehouse, then to a subsidiary warehouse before being sent to a shop. Hopefully therefore you will get yours before this.”
This is patronising and clearly an incorrect comparison given that the phone should be shipped from the factory. It twists what was in the blog which guaranteed delivery on release day, a guarantee broken in the US where I understand customers had to wait several weeks to clear the back log. This is very bad PR.
There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
Therefore, in summary, I make the following requests:
1)Make a pre-order count for something. A pre-order should get to me on time and get to me before it is released elsewhere. Otherwise there is no point of pre-ordering from Nokia.
2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
4)Don't make promises that you cannot keep, no matter how informal they are.
5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

Your complaint will not be seen by the people who run the UK shop here.
You need to use the "contact us" link if you want the correct people to see your comments.
I do agree with most of what you wrote as I have been let down twice in the past by the UK online store for pre-orders. Their customer service is uninformed, unhelpful and resort to telling lies. For those reasons I do not use them.

Why can't I access my pre order from iTunes when the album has been released?

Pre ordered the new Jay Z album from my iPhone 4S and have been FULLY charged for the album. Each song is showing "purchased" in grey. What's the deal with this? iTunes WILL allow me to purchase the album again, and I'm positive they'll take my money again.

I'm having the same issue. Support claims it's my computer to which I have downloaded 439 songs to already. Oddly enough I still can't download a previous preorder even though I am able to download FREE songs and podcast without issues. I asked them to cancel the order and they stopped contacting me with either a yay or a nay. It's not like they have to refund me or anything as they haven't drafted any monies yet. I guess I will have to chock this up as a loss and no longer purchase through iTunes anymore. Amazon is cheaper most of the time anyway. No back ups needed there. Peace.
Dell Optiplex GX620 Windows XP Pro

Pre-Orders without Uploading Assets?

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