Why is a pre-order phone no longer allowed to be shipped to my work address??

Question

On Friday, April 4, I went into my local Verizon Store (Orlando MetroWest) to pre-order the new Samsung Galaxy S5.  The order was placed and I was given a copy of the receipt which looked very accurate.  The sales rep had read back to me the Bill To and Ship To address in the store, and it was correct, but didn't show up on the receipt given.  When the confirmation e-mail came to me, I noticed that the Ship To info had my company name, and an address, but my name appeared nowhere on it.  I called to question this when the store opened on April 7, and all of the answers were "I don't know.  I'll have to research and get back to you."  When there were no calls returned I checked again and received the same response.  When I left my office for the day, I still had zero answers.
I drove to the same local store and re-hashed what I'd tried to accomplish during the morning.  I was told there was no way to amend the shipping label once the order was input, despite the fact NO orders for this phone have yet to be fulfilled, since they are still in the warehouse.  I work in a nine story building with every single office working for the same global company.  There is no chance whatsoever that the FedEx delivery would ever make it to me without my name being on the label.  I don't even think FedEx would try.  It was just foolishness at the time the order was originally input (by the Verizon Store).
During the morning there was mention of possibly cancelling the entire order and starting from scratch, which I was totally OK with, as even that delay would be quicker than someone signing for the box and it sitting God Knows Where for days/weeks.  When I said we should re-visit that option, I was now informed that it is a "Verizon Policy" to avoid fraud and NO pre-order phone could be delivered to any address except the account address of the phone owner.  That was surprising to hear since it had been done (albeit incorrectly) just a couple of days earlier.  The answer to that was, "Oh, she made a mistake in trying a work-around".  Since I was recording our complete interaction (love that feature on my current phone), I asked manager Mike to verify a third time that he could not send a phone to my office address where I am during FedEx hours, and I could not adjust the existing order to come to the store for pickup.  The answers were No and No.
My last two Verizon phones were shipped to my office, but I do understand that some company policies do change.  I just think this is a doofus change.  I also think it was pretty foolish for the original sales rep to miss putting a person's name on the shipping label.  I have trouble believing that the computer order system would even allow her to make that mistake.  But Verizon is in phone sales exclusively and not in the corporate shipping business.  Perhaps this is some needed training.

Answer 1

Epilogue:
My problem has been solved, and I'm now happy to have my pre-order of the new Samsung Galaxy device completed in a way that totally satisfies me.  But I am kicking myself for not going this route in the first place.  I won't make that mistake again in the future FOR SURE.
After the manager in the local Verizon Store (Orlando MetroWest) said there was nothing he/they could do to overcome the error made earlier by their store sales representative, because it was a pre-order and nothing can be changed/corrected for the initial input.  They had failed to put my name on the shipping label requested for FedEx delivery, meaning that the box containing my phone would probably NEVER reach my hands once if was delivered to a nine-story office building with many many employees.
I simply went to my local BestBuy store and mentioned I had a very few questions to be answered prior to attempting to place a pre-order of my new Samsung phone.  I asked if the phone could be set for delivery to my office and the answer was a quick YES.  I asked if the phone could be set for pickup at the BB store and, again, the answer was a quick YES.  They were initially surprised to hear that any company would say otherwise. BestBuy requires a photo ID when they take a phone order, and a signature is required when FedEx makes its delivery, so they assured me the Verizon "Fraud Policy" quoted to me was not a standard retail answer AT ALL.  Thirteen minutes after I walked to the mobile phone department, I was walking out with all my confirmation details for a new phone.  The purchase was less out-of-pocket since BB doesn't do that VZW arrangement of paying $50 extra and then getting that back as a mail-in rebate later.  Seems no other carrier except VZW is charging that extra fee for this new device.  On top of that savings, BB gives you a $10 gift card just for doing the pre-order with them.  Bonus!!
I may (or may not) receive my phone a few days later than those ordering at the Verizon Store, but in my situation I was assured to get mine late due to the shipping label error.  No matter what, I'm going to be pleased with my purchase, and BestBuy just earned additional respect with the way they accurately handled my Verizon purchase.  VZW it still a quality mobile phone provider, but (in my personal opinion) they are extremely weak in the guest service side of the business . . . which almost negates those other positive things.