Predefined service contract

Gurus,
Can we create any predefined rate contract. My client have yearly based rate contract with vendor. In this rate contract they have segricated the amount for each activity. for example - change of motor -100 rs, change of pump 200.
Whenever the service contractor done the job they have raises the bill for the activity.
Through external services can we map this process?
Activity wise i need to assign in service specification page (order screen) . Is it possible to capture the cost from contract activity wise?
for example if assigned the line item 010 work as "change the motor" it should be directly added to contractor account after accpetance of service entry.
kindly suggect me how i can capture this activities.
Thanks and regards
G.Sathish

Hi
You can map the process by using the external services,by following ways
create frame work order (PO) and specify the service with cost , specify the PO and select the service while create order
or
create model service specification and while creating the order select from the same
regards
thyagarajan

Similar Messages

Predefined Rate contract and Billing

MM Gurus,
Can we create any predefined rate contract. My client have yearly based rate contract with vendor. In this rate contract they have segricated the amount for each activity. for example - change of motor -100 rs, change of pump 200.
Whenever the service contractor done the job they have raises the bill for the activity. Then bill should be verified with the job and it should be accounted.
kindly suggect me how i can capture this activities in plant maintenance also.
Thanks and regards
G.Sathish

Hi,
Satish you can create service PO based on PR generated out of PM order
Use item category D and account assignment category K in service PO and maintain these services as either service masters or text items in PO
You can enter service entry sheet based on activity completed (services rendered) by service provider the rate will be as per PO
Thanks
Diwakar

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Service contract/agreement

HI,
what is the main difference between service contract and service agreement??? when do we use agreement??/ give me full explanation pls???
Thanks in advance...
bajee

Hi,
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
You can either create a service contract directly, or as a follow-up transaction for a service agreement, a service contract quotation, or a service contract template.
Service Agreements:
Business partners define conditions, such as prices, and releasable products in long-term outline agreements. These conditions and products are valid for all service contracts or service orders that are created with reference to the service agreement.
Unlike service contracts (value/quantity), service agreements contain no target values or target quantities.
Cheers,

Difference between service order quotation and service contract quotation

Hi,
Can any one differentiate service order quotation and service contract quotation??
appreciated with points
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Follow-up Action in Service Contract

Hi All,
I am looking for a solution on below scenario to be handled in ECC6.0
I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
In Dec 2009 i have created a service notification and Service order with reference to this contract .
Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
I would like to know what will happen to Service notification & service order refering to this contract.
Will contract expiration drive the changes required on service notification/order or will it block for further processing.
What standard solution is available to handle such cases in SAP.
Thanking You,
sudhi

Have you tried it??
From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
PeteA

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Service Contracts Line and Header Tax amounts are not matching

Hi,
I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
Please help me to fix this.
l_multi_line_tbl (0).ID := l_x_clev_rec.ID;
l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
l_multi_line_tbl (0).lse_id := 46;
l_multi_line_tbl (0).line_pl_flag := 'Y';
l_x_return_status := NULL;
apps.oks_auth_util_pub.compute_price_multiple_line (
p_api_version
=> 1.0,
p_detail_tbl
=> l_multi_line_tbl,
x_return_status => l_x_return_status,
x_status_tbl
=> l_status_tbl);
Thanks,
Hari

not answered yet.

How to reject Line Items in a Service Contract?

Hello friends,
Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
Please provide any inputs.
Thanks.

HI Navaneethan,
please try following code.
make PEKKO should be internal table with appropraite structure..
Loop at ZBTXT.
      MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
      append PEKKO.
     clear PEKKO.
ENDLOOP.
loop at pekko.
write : / PEKKO-zbtxt.
endloop.
if above code is helpful, REWARD POINTS.
Regards,
Ranjith

How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

Service Contract Determination in Follow-Up Transactions

Hi all
in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
Any ideas how to get the contract information over?
Thanks!
Christian
Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Accept Button in Service Contract Quotations

Hi Experts
The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
I have maintained both the contract types as follow up transactions of service contract quotation through copy control. When I click on Accept button in the quotation, it doesnt show me both the contracts creation option. I know SAP doesnt recommend creating a follow up directly and even if I do it, the pop shows up both the contract types but when i create any of them, the items dont carry over.
In short, I am expecting to get two options when I click on accept but i m not getting it. Is there anything to do in Change process?
Edited by: Sunil Dangwal on Feb 24, 2011 2:51 PM

Hi,
Please read FAQ note 499722, questions 12, 13, 22 and 9.
I would advice you to check the information from note 353482.
Regards,
Edit

Partner in service contract and ibase

Here is a data migration scenario, migration service contract from legance to crm:
1. warranty data and sold to partner will be migrated to ibase in crm
2. legancy contract will be migrated to crm contract, which also contains a sold to party
So my question is whether there is a dependency about sold-to party between service contract and ibase,
- for example., here is ibase contain product: A,B,C, but when create a contract for product D, which does not exist in a ibase, so whether this contract can be create, whether it can look up the if product exist in ibase according to sold to party,
And whether it can prevent to create new contract for D?
Many thanks.

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Predefined service contract

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