Premiere CC won't import AAC audio

I'm trying to loop two videos together in Premiere Pro CC 2014.1. One of the videos won't import the audio, just the video track. The audio is in AAC format, the video is a MPEG-4 movie with H.264 format. Every other video I've tried imports as usual, but for some reason the audio drops off on this one. The video plays just fine in Quicktime with the audio track. When I import it, the audio track drops off and only the video track shows up.
I didn't create the video, so I don't have access to the original working files. Anyone know any workarounds or fixes for this?
Thanks!

Hi Neila,
Neila@IPSUMM wrote:
Thanks for responding, but I work for a very small company and since I'm the only one who needs CC, I have the personal version installed.
Also this appears to be a blanket issue with all audio and video file formats, thus not likely a codec issue since the files I've tried so far should be covered by premiere's compatibility, the even play in windows media player with no issue.
Video itself plays fine, but any audio attached to a video, or just plain audio files will not import no matter what I try.
Sorry my info didn't help.
Two things to try.
Create a brand new project and test if you can import the problematic files.
If that does not work, change the name of the folder that contains your media files. Then try to import.
Let us know what happens.
Thanks,
Kevin

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