Premiere elements 12 log in problem

I am trying to leg in to Premiere Elements 12 for the 1st time.  It will not recognize that I am connected to the internet which i clearly am.  Dont know what to do next

werock49
I have never heard of renaming the hosts file in a situation related to Premiere Elements 12 sign in problems.
Rather what is done is "resetting the host file" which is not the same as renaming it. In fact, you delete certain entries in it if they have been added to the default hosts file.
Please refer to the following Adobe document.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Although the document does not mention Premiere Elements, it is often referred to by Adobe for Premiere Elements as well as other Adobe products in matters such as this..
What computer operating system is your Premiere Elements 12 running on? I will assume Window 7, 8, or 8.1 64 bit for now.
The default host file looks like
Do you see anything listed under the last line #  ::1   localhost in the default host file in the screenshot?
You get to the host file via
Local Disk C
Windows
System32
Drivers
etc
and in the etc Folder is the hosts file that you right click, select Open, select Notepad to bring up the hosts file Notepad document.
If you need to edit that hosts file, make a backup of it first.
Also, depending on how things go, you might want to check out my Premiere Elements sign in problem that I reported in my blog post
http://www.atr935.blogspot.com/2013/12/pe12-adobe-idpassword-requirement-for.html
We will be looking forward to your progress.
Thank you.
ATR

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    From: [email protected]
    To: [email protected]
    Subject: Premiere Elements 12 output problem
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