Premiere Elements Error 1

I just reinstalled Premiere Elements 10 on my Windows 7 laptop which I use all the time and never had any problems but recently I keep getting this message that pops up whenever I try to start the software that says error 1 and I have reinstalled the software and and restarted my computer again and again and nothing I keep getting this error 1 message.

If it's worked in the past but has suddenly stopped working:
1) Launch Premiere Elements while holding down the Ctrl+Alt+Shift keys on the left side of your keyboard to clear your preferences.
2) Go to Windows Update. Ensure the Microsoft Update option is selected. Manually download all updates, including the non-critical updates that don't install automatically.
3) Run Windows Disk Cleanup and Disk Defragmenter. Ensure at least 15% of your hard drive is empty.
4) Ensure you have the latest version of Quicktime from Apple and go to the ATI or nVidia site and ensure you have the latest drivers for your graphics card.
5) Uninstall and reinstall Premiere Elements. Don't worry. You won't lose any work in progress.

Similar Messages

Installing Premiere Elements | Error DW020?

Trying to install Premiere Elements got this Error.
cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5
Click here for details and corrective actions related to this issue.
I guess it means something related to my Adobe Flash or Air install is preventing it from installing? Both Flash and Air have the latest updates on my Mac.
Thanks in advance for any help!!

It's Premire Elements. And...I found this
Updated installation instructions | Premiere Elements 10 | Mac OS
which provides a fix file (156 items) and if you follow the instructions it worked great and I was able to install.
Here is the link to the fix:
http://kb2.adobe.com/cps/925/cpsid_92579.html

Premiere Elements - Error 2048 couldn't open file......Question

Windows 8.1
6 gigs of ram
I get the following error when I attempt to open a created file for viewing.
"Error- 2048: Couldn't open file.....not a file Quicktime understands.
I am creating the file in the default NTSC 720 format. I get the same message with trying to wide screen format.
This error seems new as it did not use to happen.
Can someone explain how to correct this error. In researching the problem I came across:
1. trying third party repair software (which doesn't seem to solve the problem.)
2. that the error refers to an error with the movie rendering (as opposed to the audio.)
Been working on this for four hours. Any help is certainly appreciated. Thanks.
- Craig

Craig
What version of Premiere Elements on your Windows 8.1 (assumed 64 bit)? For now I will assume 11, 12, or 13.NT
Please confirm that your export setting from Premiere Elements were
Publish+Share
Computer
QuickTime
with Presets = NTSC DV 16:9
and that you did not customize the settings, just hit save to get your widescreen DV.mov export.
That export should be fully playable with the latest version of QuickTime.
If you confirm that QuickTime player is rejecting it with your error 2048, then uninstall and install QuickTime
with the antivirus and firewall(s) disabled.
a. Try to open the existing DV.mov again in QuickTime
and
b. Create a new DV.mov in Premiere Elements and try to open it in QuickTime.
What are the results from a and b?
We will be watching for your progress.
Thank you.
ATR

Software activation Premiere elements: error 1: internet connection not recognized - error 2: failure: "Der eingegebene Antwortcode ist ungültig. Geben Sie ihn erneut ein." This I did for several times. I generated a new "Antwortcode", but the system gave

computer: Lenovo ideapad Z710
OS: Windows 8.1
program: Premiere Elements 12.1

Dear Mylenium,
my problem is:
Adobe programs do not recognize an established and working internect connection.
So I used the same computer to get with the given request code ("Anforderungscode") an answer code ("Antwortcode"). But Premiere Elements does not recognize this answer code and tells me, that this answer code is invalid ("ungültig"). So what should I do ?
Everytime I try to repeat this, I get the same request code and the same answer code. Should I wait until the 72h time limit is over to get than a new answer code ?
Anyway, why does Premiere Elements (like Photoshop Elements, too) does not recognize the established internet connection, but is able to recognize that there is for instance an update available ?
Thanks for help.
HTJ3BA

Download Premiere Elements Error 1935

I have succesfully downloaded Elements 11 off a purchased disc, but cannot download Premier elements 11 off same disc. I keep getting error 1935. Can anyone advise?

Refer to this:
Error 1935 | Assembly component Microsoft.VC80.CRT
Mylenium

How do I download Adobe Premiere Elements (error 103)

Hi after a 4 hour download I could not extract the trial version of Adobe PE 10.

Revolting Dan wrote:
Hi after a 4 hour download I could not extract the trial version of Adobe PE 10.
Contact the Adobe site. It was the Mac version wasn't it?
Pete

Error message when downloading Adobe Premiere Elements 11

When attempting to download the Adobe Premiere Elements 11 from the cd, I'm getting an error message that reads: "The installation process has encountered an error while installing Shared Technologies. Please restart your system and try again".I'm using a Windows 7 Operating System. When I attempt the download again, I get the same error message.

Curtis Baughman
Many of us have encounted this issue. The problem is not confined to a particular version or computer operating. Many homemade remedies and scientific ones have worked for some and not others. The most recent fix was offered by an ID by the name of Maud Barbara and seems to have been the answer for that user and at least one more.
Maud Barbara's fix can be found at the end of the very long thread on the subject found
http://forums.adobe.com/thread/1121947?start=40&tstart=0
The rough Google Translate went
Hello
I had the same problem as you and I just d have the solution:
go to C / program files (86) / common files/OOBE
Rename OOBE by OLDOOBE
and your problem is resolved
You can reinstall the software
What worked for me in this case was none of the above. How I and others navigated this installation problem is documented in the thread cited.
We look forward to your results to see what turned out to work for you.
Thanks.
ATR

No Disk error in Premiere Elements 13

I am getting the following error: "There is no disk in the drive. Please insert a disk into drive\Device\Harddisk1\DR1." If i click continue about 5 times the box disappears & I can continue working. The same thing occurs at random when i am attempting to do different operations with the same result. I can work within the program, however the constant error message is annoying. I have searched these forums & tried the different methods of uninstalling & reinstalling, deleting the recommended files, & running a Ccleaner. I can't find any other recommendations on this problem. Please help!

Geewiz1955
Premiere Elements 13 on what computer operating system? For now, assuming Windows 7, 8, or 8.1 64 bit.
What is your computer drives arrangement? How many removable drives do you have, and what are their drive letters?
See Computer/Manage/Disc Management.
Reports of the problem that you are describing can be found for Premiere Elements many versions.
Back in 2012, the word was to use Cancel and wait for an answer from Adobe who was working on the problem.
In 2013, the cause and effect seem to target the SmartSound feature....SmartSound feature is gone in Premiere Elements 12 and 13.
Microsoft and some visitors to this forum suggest getting to the core of the problem through drive letter changes for some removable drives.
Did you install Premiere Elements 13 from installation disc or from installation files from online download? I favor the uninstall/ccleaner run through/reinstall with antivirus and firewall(s) approach to getting rid of the issue. But, problems with the same symptoms can (often do) have different causes.
More later.
ATR

No Disk Error for Adobe Premiere Elements 12

I installed Adobe Premiere Elements 12 to my PC. Everytime I load the software, I get this annoying alert saying that there is no disk located error. I can get it to go away if I click on try again a bunch of times, but I want to get rid of this problem. It should NOT be happening. SOME BODY TELL ME WHAT TO DO PLEEAASE!

Blue Mask
Please check out recent thread which sought to solve the disc error message that appears to be similar to what you are reporting
http://forums.adobe.com/message/6246049#6246049
There was no definitive answer. Still waiting for follow up to the latest line of questions in that thread.
Suggestions about this being a long time issue are a bit misleading. In versions of Premiere Elements earlier than 12, there was a SmartSound/Sonicfire Pro 5 feature which appeared to be linked to the disc error message. And, updating SmartSound/Sonicfire Pro 5 was claimed to be the cause and remedy for the disc error message.
http://forums.adobe.com/thread/1300410
However, SmartSound/Sonicfire Pro 5 is no longer a feature in Premiere Elements 12. Premiere Elements 12 does have a Music Score feature, similar in principle to SmartSound soundtracks, but the SmartSound feature is gone in version 12.
Please review that information in the link above and let us know if any of it works for you.
Thank you.
ATR

"No Disk" Error (premiere elements 11)

I have successfully installed Adobe Premiere Elements 11 on my PC:
     Dell XPS 8300
     Intel Core i7-2600 Quad Core (3.4 GHz, 8MB Cache)
     • 1GB Radeon HD 6450 Graphics
     • 16GB DDR3 1333 RAM
     • 1TB 7,200RPM Hard Drive (2 x 500GB RAID 0)
     • Windows 7 Home Premium 64-Bit
When I open the application and click "New Project" I get the following error message:
AdobePremiereElements.exe - No Disk
There is no disk in the drive. Please insert a disk into drive
     \Devices\harddisk2\DR3
I can "cancel", "try again", or "continue". The only thing that works is to hit "cancel" (several times). Premiere Elements will then open, but the error message will keep recurring.   Adobe Support (Chat) has not been much help.
Anyone else come across this? This seems to be a common error in earlier versions (version 9), but I can't seem to find any good solution to it.   HELP!!!!
UPDATE:   Just as an FYI..while it's possible (but doubtful) there is preloaded software interfering, there is no other software (or viruses) installed on this computer.
Message was edited by: [email protected]

Boomps, I installed from here and it worked fine:     http://helpx.adobe.com/premiere-elements/kb/installing-smartsound.html There are even step-by-step instructions. Good luck.
Date: Mon, 7 Jan 2013 04:46:21 -0700
From: [email protected]
To: [email protected]
Subject: "No Disk" Error (premiere elements 11)
    Re: "No Disk" Error (premiere elements 11)
    created by BoompsXXX in Premiere Elements - View the full discussion
Not an answer!! I am new to this. I get the same error message and from what I can gather reading the traffic, I have to reinstall Smart sound. Can anyone help a simpleton. I searched the DVD for all files referencing Smart sount, there is plenty. I don't really understand how I reinstall and what??Any help would be great!!ThanksTara
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No disk error in Premiere Elements 12 - Smartsound plug-in?

I have a fresh install of Premiere Elements 12 (with 12.1 update) on a new computer and receive the error "There is no disk in the drive. Please insert a disk into drive E:" whenever the program is opened or closed. I can bypass this message by repeatedly clicking "cancel". Windows application logs in event viewer lists a corresponding error message "Activation context generation failed for C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". I confirmed that this file does not exist.
A forum search indicates that installing Smartsound resolves this no-disk error for PrE 11 and earlier but that Smartsound is no longer a feature in PrE 12:
Re: No Disk Error for Adobe Premiere Elements 12
But another other user reported that the no-disk problem went away in PrE 12 after installing Smartsound:
Re: "No Disk" Error (premiere elements 12)
And my event viewer error message indicates that PrE 12 is looking for a Smartsound plug-in which was not included in the installation. (PrE 12 was installed via Dell Digital Delivery and did not include an installation disk.)
So why is PrE 12 looking for a Smartsound plug-in if it is no longer a feature? Any suggestions for suppressing the no-disk error other than installing Smartsound? I'm just getting started in PrE and don't need it right now.
Thanks,
Greg

Thank you for the advice. I tried Han's suggestion of installing Smartsound SonicFire first since it was much quicker than completely reinstalling PrE (which entails many hours of re-downloading on a DSL line for the program & cloud content).
After installing Smartsound, the "SmartSoundAdobePlugin64.prm" file did appear in the C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\ folder. However, it did not resolve the "No Disk" error or the application error logged in Event Viewer. The source of that error is listed as "SideBySide" and Event ID is 33. The full text of the message is as follows:
Activation context generation failed for "C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type=" win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.
I did a bit of research and this answer suggests that the error is the result of an incompatibility between the installed version of Microsoft Visual C++ and the version used by the program:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/event-id-33-so urce-side-by-side/ef67e34f-07b2-4d52-a807-f9f81a7c32f8?auth=1
Based on this Microsoft article, it appears that the missing C++ 2008 version 9.0.201022.8 is an IA-64 version while the 9.0.30729.x versions on my machine are x64 versions:
http://support.microsoft.com/kb/973552
This is all way over my head and I may leave well enough alone until I have more time to spare, given that the "no disk" error (which could even be entirely unrelated) is annoying but not crippling.
FWIW, the machine is a Dell XPS8700, Windows 8.1, 64-bit, and PrE was sold by Dell it, bundled with Photoshop Elements.
Greg

Runtime error in Premiere elements?

runtime error in premiere elements

uvagreg11
You will need to supply a lot more information than just "runtime error in premiere elements" in order for us to help you.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. What are you using a the project preset for your project? And, what are the properties of the source media that are being used on the Timeline?
3. Is this a "it worked before but now" or "it never worked before" type of problem?
4. What is the description of your computer and its resources?
5. What troubleshooting have you done so far...
a. flushing preferences
b. deactivation, uninstall, reinstall
c. other
The following is an Adobe document on run time error troubleshooting.
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
Let us start here and then decide what next based on your details.
Thanks.
ATR
Add On..I did not see SG's post until after I had posted mine.

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

Sorry, a serious error has occurred...(Premiere Elements 7)

I am having a problem with Premiere Elements 7. It was installed in January of this year and worked fine then. I didn't do any video editing for a few months and came back to it recently. Now I am having a problem opening old Version 7 projects and creating new projects. The program stalls with the error "Sorry, a serious error has occurred that requires....". I have been reading forum discussions about this error and have tried the suggested fixes but nothing so far has resolved the problem. I have checked for upgrades on all drivers and upgraded those that needed it. Quicktime is uptodate. My Device Manager shows no driver problems. I have run Disk Cleanup and removed all files that it found. I have recreated Preferences, Styles and the Plug-In Cache. I have done a Repair & Reinstall of PE7.
I am running Windows 7 64 bit. I have an Intel quad core processor with 8 GB of ram with NVIDIA GeForce 8800 GTX. My OS drive has 126 GB of free space. My video drive has 325 GB free space. My drives are defragmented weekly and show no fragmentation. My system checks for Windows Updates daily and installs them automatically.
Any help in solving this problem would be much appreciated.

In response to Bill Hunt, I am posting screen captures of processes running on my computer.
Please note that PE4 has always and continues to work fine on my computer with no problems opening or creating projects. My problem concerns PE7. By the way, I also have the same problem with PE8 only with PE8, it stalls when opening or creating a project and leaves a blank workspace instead of the "Sorry" error message.

Premiere Elements Error 1

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