Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

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Hi detroitdecay !
Sorry for my english.
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Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
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Information about my computer:
I am using a Macbook Pro
OS X version 10.9.4
2.6 Ghz Intel Core i5
Memory 16 GB, 1600 MHz DDR3
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Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
I came across this thread
Premiere Pro CC error message and crash
which had the suggestion -
"Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
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Below is the script from problem report.
Thanks for your time,
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[Please don't post full crash reports in the forum. It makes scrolling through a thread very unwieldy. If an Adobe staff member wants to see one, you can PM the report separately.]

The first thing that I would do is to look over this FAQ Entry, and then post the details - the more the better. http://forums.adobe.com/thread/961741?tstart=0
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Premiere Pro CC 14 Crashing When Importing, Exporting

I am running Premiere Pro CC 2014.0 on Windows 7 Pro
Processor: Intel(R) Core i7-4770 GPU @3.40GHZ
RAM: 24GB
GFX Card: Intel HD Graphics 4600
Mercury Playback - No
No 3rd party extensions, just Premiere
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Log Name:      Application
Source:        Application Error
Date:          9/17/2014 2:14:01 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NMI-0302
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
Exception code: 0xc0000005
Fault offset: 0x00000000000016a0
Faulting process id: 0x10a0
Faulting application start time: 0x01cfd2a302bdec9a
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\devenum.dll
Report Id: 65f70bf3-3e96-11e4-8d5f-e03f49165c57
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-17T18:14:01.000000000Z" />
    <EventRecordID>12818</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NMI-0302</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.0.1.21</Data>
    <Data>53c7b17f</Data>
    <Data>devenum.dll</Data>
    <Data>6.6.7600.16385</Data>
    <Data>4a5bded7</Data>
    <Data>c0000005</Data>
    <Data>00000000000016a0</Data>
    <Data>10a0</Data>
    <Data>01cfd2a302bdec9a</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\system32\devenum.dll</Data>
    <Data>65f70bf3-3e96-11e4-8d5f-e03f49165c57</Data>
</EventData>
</Event>
---------and-----------------
Log Name:      Application
Source:        Application Error
Date:          9/17/2014 2:25:51 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NMI-0302
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: IntelOpenCL64.dll, version: 1.1.0.1005, time stamp: 0x52e04aa1
Exception code: 0xc0000005
Fault offset: 0x00000000000416a0
Faulting process id: 0x12d4
Faulting application start time: 0x01cfd2a4c42ce017
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\IntelOpenCL64.dll
Report Id: 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-17T18:25:51.000000000Z" />
    <EventRecordID>12820</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NMI-0302</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.0.1.21</Data>
    <Data>53c7b17f</Data>
    <Data>IntelOpenCL64.dll</Data>
    <Data>1.1.0.1005</Data>
    <Data>52e04aa1</Data>
    <Data>c0000005</Data>
    <Data>00000000000416a0</Data>
    <Data>12d4</Data>
    <Data>01cfd2a4c42ce017</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\system32\IntelOpenCL64.dll</Data>
    <Data>0d0d3a2e-3e98-11e4-8d5f-e03f49165c57</Data>
</EventData>
</Event>\
Any help would be greatly appreciated with this aggravating problem!!!!!
Thanks!!
Dan

Hi,
Try to reset the preferences.
go to documents folder-adobe-7.0
rename it old 7.0
once we reset the preferences, you would loose you custom presets and keyboard shortcuts if you created any.
Thank You
Arjun

Premiere Pro cs6 keeps crashing when im editing or rendering a video

When I am on Adobe Premiere Pro cs6 every 10-20 mins it crashes when im editing a video, it crashes more often when im rendering it (export media, ctrl+M). I dont mind when it crashes while im editing because i save the file regularly but when im rendering its a problem, it probably because the file is too big as i use dxtory to record skyrim but this is an expensive product so it should be able to render. I encode the file once ive chosen the format and stuff for the video and it says finish rendering in 50 mins or so and when it gets to like 4% rendering it says not responding. It then troubleshoots but then says 'close program'. this is very frustrating, please can someone help me. I've looked through the forums but i dont uinderstand many of the solutions as im not that good at computers
here are my computer specs:
Rating: 6.6 windows experience index
processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs 2.60GHz)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Ram: 6144mb ram (6GB)
DirectX Version: DirectX 11
Device
Name: NVIDIA GeForce GT 230
Manufacturer: NVIDIA
Chip Type: GeForce GT 230
DAC Type :integrated RAMDAC#
Approx. Total Memory: 4072 MB

>GeForce GT 230
What is your nVidia driver version?
There have been reports of problems with some older cards and some driver versions
http://forums.adobe.com/thread/1084197

Premiere Pro CC 2014 crash when I Click and Drag

Hi All, I have a problem with Premiere CC 2014 that is driving me crazy!
The issue is as follows:
If I try to drag a clip, sequence, effect or transition anywhere within the premiere, it will crash - with "Sorry, a serious error has occurred" message. The program will crash, quit and the saved recovery project is usually healthy (luckily!). BUT, as soon as I've re-started the program, and reloaded the project - or any project for that matter - the problem persists. As soon as I click and drag, Premiere crashes!
In order to 'reset' this, I have to restart my machine. Once I have done so, I can continue editing as normal for a while (not long, perhaps up to an hour, or so) but eventually, it WILL crash again. I've not been able to work out what I have to do in order to trigger this - it seems random. But once it's happened, only restarting my computer will resolve it - and then only temporarily.
Here are all the facts:
The crash ONLY happens when I drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
The crash happens after I have clicked, as soon as I start to move my mouse.
I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. No crash here.
The footage plays fine.
I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc) - as fresh as it comes!
I am not running Time Machine in the BG
My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
I have tested this with projects and footage on an external drive, as well as internal, same issue.
I noticed the issue had started on, or around 25-27th November 2014.
Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects as soon as I drag a file or layer... doesn't matter what the layer is. The crash seems less elegant here, I don't get an error message, it just freezes and I have to 'force quit'. Again, the problem persists until the machine is restarted.
I have been using my macbook and premiere pro cc 2014 on Mavericks for a long time, and had no problems - so I know it should work fine! The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups, I installed a few new fonts and any CC updates that happened in the background... I can rule out most of these because of my fresh install, with no user data, fonts plugins or time machine to confuse matters... It must be an Adobe bug with Yosemite!
Any ideas?
Thanks so much in advance!!

Hi Vince,
vince_email wrote:
...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
Thanks,
Kevin

Premiere Pro CC 2014 crashing when trying to see a sequence

This is the error message I keep receiving -
[/caravan/releases/2014.09/shared/adobe/MediaCore/Backend/Src/Sequence/PersistentGroupCont ainer.cpp-279]
The only variant I've seen is when I try opening the same sequence in Premiere Pro CC, not 2014.
I've tried importing in the exact sequence to a fresh new project and it drops the import altogether. Has anyone seen this happen across multiple versions of cleanly installed Premiere?

Hi Cityroom,
This might be helpful: https://forums.adobe.com/thread/1394068?tstart=0
Thanks!
Rameez

Premiere Pro CC (2014) crashing when making a sequence

I just did a clean install of OS X Yosemite and installed Creative Cloud on my 2008 MacPro. Every time I make a new sequence or open a saved Premiere Pro CS6 project, Premiere Pro CC 2014 always crashes. I am not sure what is going on because before I updated OS X from Mavricks, I used Premiere Pro CS6 with no issues at all. Please help! Thanks!
Here are my MacPro settings:
Here are the errors I am getting:
That blank space usually says this:

Ok I have seemed to "fix" the problem. I have two video cards on my MacPro:
I have a three monitor setup with two monitors on the 2600 XT and a single monitor on the 6870. I unplugged the two monitors on the 2600 XT and created a new sequence and it didn't crash. Not quite sure what is going on with this because this was never an issue while I was running Adobe Premiere Pro CS6. I still do want to run a three monitor setup but the 6870 doesn't want to support three monitors. Hopefully there is an update from Adobe that will fix this issue.
Is there a way that Premiere will not try to use the other video card?

Premiere Pro, Media Encoder Crashing When Exporting/Rendering

For the longest time if I ever tried to export or render a video longer than 5 minutes, my Premiere Pro or Media Encoder crashes. I don't know why but it is EXTREMELY irritating when attempting to make lengthened gaming videos. I have tried 15 different methods all online, to no avail. It always crashes around the 40% mark in Adobe Premiere and it isn't a corrupt project. I have literally tried everything to no avail and I finally decided I would turn here to ask for help. I reset the preferences, tried copying and pasting into a new sequence, tried reinstalling Premiere... the whole bit. My technical specifications are not the issue at hand I don't believe, but just in-case the list is provided below. Please make any response swift, my intent was to upload the video I have in Premiere by tonight!
Technical Specifications:
OS Name
Microsoft Windows 7 Home Premium
Version
6.1.7601 Service Pack 1 Build 7601
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
FRITZ-PC
System Manufacturer
MSI
System Model
MS-7821
System Type
x64-based PC
Processor
Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date
American Megatrends Inc. V1.1, 5/3/2013
SMBIOS Version
2.7
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume1
Locale
United States
Hardware Abstraction Layer
Version = "6.1.7601.17514"
User Name
Fritz-PC\Fritz
Time Zone
Eastern Standard Time
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.95 GB
Available Physical Memory
5.97 GB
Total Virtual Memory
15.9 GB
Available Virtual Memory
12.4 GB
Page File Space
7.95 GB
Page File
C:\pagefile.sys

Some general questions/ideas...
More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
What are you editing?
Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to find file information for PC/Mac
Have you tried the NEW ITEM process to insure your sequence matches your video?
See a link on page #5 at http://forums.adobe.com/message/2276578
And, finally, for shutdowns, you MAY have a hardware heat problem
Read Bill Hunt on BSOD shutdowns http://forums.adobe.com/thread/772169
-win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
-and an Encore fix http://forums.adobe.com/thread/1060443

What can I do to stop Adobe Premiere Pro CS6 from crashing when exporting?

Regardless of whether I have a new project file or an existing one, edits or no edits, whenever I click export, Premiere Pro simply crashes. Same for Media Encoder - can't even open that one. I have all of the latest CS6 updates installed, the computer is brand new as of two weeks ago - OSX 10.9.1, NVIDIA GeForce GT 650M 1024 MB. The only way I've been able to export is through a backdoor: I use the dynamic link in After Effects, then render out my sequences there. Help?

OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Premiere Pro & Premiere Elements Crash When Open Together?

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