Premium rate number on my bill

BT has billed me for a premium rate call to an 0906 number for a call i didn't make. I've looked it up and it comes up as a company I have never heard of. Customer services are telling me I have to pay for it. I am the only adult in the home and I wasn't at home when the call was supposed to have been placed.

Hi Keith,
yes I have a sky box.
These are the details for the number from phonepayplus.The call was supposed to have been made on 28 may 2012 at 16.51 lasting 5 minutes and 3 seconds.
09069990995
Customer care number:
0798 538 6167
Search result provided by:
srex ltd
Service connected on:
02 May 2012
Service terminated on:
This service is still operating
Name of service:
customer support service
Type of service:
srex ltd has not provided this information
Service description:
srex ltd has not provided this information
How much does this service cost?
srex ltd has not provided this information
If you would like to find out more about this service or have a question about it then you should contact srex ltd
33 albert street
colchester
c01 1ru

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Premium Rate Numbers on My Bill

I am trying to sort out an issue. At the time, I had 2 telephone lines from BT. The problem is, I have 2 numbers on my telephone bill I did not call:
Number supposedly called: 0911 100 0054
Sat 26 Jan 15:34 0911 100 0054 Premium Rate 4:41 £ 7.350
Sat 26 Jan 15:25 0911 100 0054 Premium Rate 4:42 £ 7.370
As you can see, both calls were made at around the same time. One on each of my lines, at the time. Now, I'm thinking, how many times has this happened in the past?
I live in a 1 bedroom flat and work from home. So, it is impossible someone else accessed my property to make the calls. But, I did not make the calls!
BT don't want to know. BT will not refund me the money someone has stollen from me. BT told me I must pay my bill or they will take me through the debt collection process.
For the record BT, I do not except responsibility for the calls made to the number listed above. Even though I am being made to pay for the calls.
I have contacted www.phonepayplus.org.uk and they told me some real interesting things about the premium rate number above. They are dealing with my complaint. I also contacted www.actionfraud.police.uk. They couldn't really help me, but, I left a report in case it helps someone else in the future.
And, why does BT refuse to handle these types of complaints, well, differently? Surely BT can see that something isn't quite right? And why do I have to just to pay? It seems BT are just condoning / profiteering from the situation, if, they are not prepared to investigate. Sorry, but it's a joke, in my opinion.
Has anyone else experienced this type of fraud?

No, I do not work for BT, the only BT employees on this forum are the forum moderators.
Title of this forum is,
Join the conversation in our Customer Support Community
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Billing for premium rate numbers

My last phone bill included 2 calls to 2 premium rate numbers I did not call (£18). Payphoneplus does not recognise the source of the numbers nor does BT. BT insist the number was made from my house but this was not so. They want paid and will not accept that they have made a mistake. How do I get them to accept that they have made a mistake?

s-teem wrote:
Thanks How do I prove that the numbers were not called from my landline? Will TalkTalk have this info?
Now that is the problem.
The calls may well have been made from your landline, but not necessarily by you. If no-one else has access to your property (or dect access to say a cordless system) - e.g. relative, cleaner etc, then there is a slight possibility of a dodgy engineer making these calls say at the exchange or the street cabinet. It could even be an exchange software fault.
It's not clear what the calls are for (e.g. vote line, win line for scratch card etc). If the call length on your bill actually does give the cost of £1.53 a minute, then at least it can be confirmed as those numbers, and not anything else - e.g. international call to somewhere - perhaps missing off some digits.
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Premium rate call dispute

hello
I need urgen help. I have been hit with over £500 pounds woth of premium rate call charges that i dispute. Most of the calls were made when i was alseep the rest when i had left for work. i do live in a house share but the phone is under lock and key in my bedroom.
After many calls to bt it was raised to the high value billing team only for their investigations to send me back to square one as they have refered me back to the accountd department.
this matter has been reported to the police who have given a crime referenc number. All the calls were on sunday 15th april and details can be provided
Please some one help before this issue drives me mad and ends up in the courts
Mr S Yates

I'm sorry but I can't see how I or any customer can help you with your problem. I'm not even sure the mods can help as this appears an accounting problem and it has already been investigated. you can try the mods but I not sure how they can help
contact mods
can take up to 3 working days for mods to contact you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Premium rate texts.

My mother, a 77 year old lady who hardly understands English language, has been sent unsolicited premium rate text messages by 3 companies to her Nokia 3410.
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When I contacted them about this, 2 of the 3 companies refunded what they charged through the T mobile monthly bill. The other company, "CORE INTERNATIONAL s.r.o, Pocenice 203, Pocenice-Tetetice, 76833, Czech Republic" insists that the certain apps were downloaded (which is a blatant lie) and refuses to reimburse. The company "txtNation(dot com)" is the 'go between' in the UK.
I am just wondering whether anybody else had this experience with unsolicited, premium rate sms messages and how to get them to reimburse. Thanks for any helpful input.

If you contact the phone carrier (I assume T-Mobile) they should be able to block all premium rate numbers from contacting your Mother. I had the same problem using them with receiving unsolicited sms for which I was charged & a quick call to 150 via the mobile phone to that carrier sorted it.

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