Prepaid Plan Change

Hello,
I'm currently have the $40/month plan which includes 1GB data.  Thinking about it I realized that 1GB is probably not enough for my needs.
If I were to change plans now would I lose everything I have remaining on my current, $40/month, plan?  (I just paid for this 3 days ago as I'm a new Verizon Wireless customer.)

I just had the exact same thing happen and it is infuriating. Instead of apologizing for their computer system and crediting the account, they act like you did something wrong. And how do you contact someone who actually cares? They all seem to just parrot ridiculous excuses instead of owning up to the problem and doing something about it. Pathetic.

Similar Messages

  • Appauled, prepaid plan change

    I just got off the phone with your customer service team. I had noticed I needed more data, so I decided to do a plan change online through "My Account" I switched from an old play $50 unlimited talk text and 1gb data that does not offer increases in data.  I clicked the standard plan and added the 3gb Data Bridge pack.  Clicked confirm and all of a sudden my data did not work, my phone worked though. I went to look at my detailed usage and all of a sudden I was getting charged $.25 a minute.  I had added $20 after the plan change in case it needed to cover that Data Bridge since I just started a new month. Ive had this phone for a while now.  So I immediately contacted customer service (I hope you record and monitor your phone representatives)  and asked him what was going on, I was tole "cause i changed my plan" which does not help.  I asked him what needs to be done, he said he needed to put in a credit request.  I then asked him if that would get my phone back to normal usage, he said no.  I asked what good is a credit on my account while I am being charged $.25 on my account every minute, I explained I need this fixed. I told him if I gotta pay something or whatever I had to do I would, this is for business, I am a field I.T. tech and it is my lifeline. I am out of state 5 out of 7 days a week. That is why I chose Verizon, great coverage. He then went back to speaking about the credit so I asked him what happened to cause this, he said cause I changed my plan I would be charged by the minute with no data until I paid the plan. I told him this is not right cause I have to pay another month when I just paid mine 2 days ago.  He wanted to continue to go on about how I made a mistake, when I told him there is nothing during this process that would cause me having to pay another $65 on top of the $50 I paid 2 days ago to add data. I told him this is getting nowhere, asked what I had to pay to get things back to normal cause there has to be a way. He said I could, but once again continued on about a credit request for the $.25 calls but I would not receive a refund or fix for having to pay $115 for a months of service paid its pre paid??? I told him lets just pay this, he told me okay but once again started to tell me I made the mistake. I asked for a supervisor but he denied, I told him just let me pay whatever balance he said that would get things working, he kept saying "but sir" and by this time I was mad to I yelled at him to let me just pay it, he said "listen to me" and I told him let me pay the thing (yelled) and he hung up on me. (This is the craziest customer service call I have ever been on, I am a professional and expect professional manor in any customer service position).  I called back after taking a few deep breaths and got a very sweet female who right off the jump knew that the system works that way and she will get me going and I asked if I could just deal with the whole refund thing later cause the last call just took it out of me, she said no problem and got me going.  Problem still lies with your customer service employee, and the fact that you charged me like that for a change without notifying me I would fortify my previous service and begin a new one when all I wanted was more data added, the change should have been processed the next month like I expected any plan change would process or it would pro-rate.  If this is how the Verizon works I will gladly change providers, I've already wasted money with you. This just doesn't seem right to me and needs to be fixed ASAP, I work 50-60 hours a week and have a family an the last thing I have time for is these things, so when I call it would be nice to have someone who wanted to be at work and not treat customers like trash. If it wasn't for your second customer service agent I spoke with I would leave in a heartbeat, funny thing is my whole company uses you that's why I started with you, I expected more figuring I pay hard earned money for a simple service, solutions and kindness.

    I just had the exact same thing happen and it is infuriating. Instead of apologizing for their computer system and crediting the account, they act like you did something wrong. And how do you contact someone who actually cares? They all seem to just parrot ridiculous excuses instead of owning up to the problem and doing something about it. Pathetic.

  • I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

    I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

    No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

  • Change Prepaid Plan - what I already paid is worthless?

    Hi -
    I currently have Verizon's $35 prepaid plan. I was hoping to change to their $50 dollar plan. My concern is, if I switch now, do I lose the money that I paid or can I just pay the balance somehow? I'm very tight on money and if it means I'd have to pay a while extra month for this month it might change my decision to switch plans just yet.
    Thanks!

        Hello Wilcyn92,
    Thank you for reaching out. We are certainly here to assist you. You should have no problem with having the money paid transferred to the next plan. If you have prepaid a month then the money will transfer. You may have to make up the prorated difference in cost if you make the change mid month. To best confirm you will want to contact pre-pay department at (888) 294-6804. Let us know if you need anymore help.
    Thank you,
    Tony_VZW
    Please follow us on twitter @VZWSupport

  • Change prepaid plan from the regular monthly plan to th Allset 4G LTE plan?

    Am planning to change my prepaid plan from the regular monthly plan to th Allset 4G LTE plan. My new month begins on August `13. Should I wait until then to make the change? Also in doing this online do I change my phone to the 4G phone that I already.
    I assume all this can be done online.
    Subject shortened
    Message was edited by: Admin Moderator

    Your line needs to be out of contract before you can switch to a prepaid plan. You might have to get a different phone if you have a 4G LTE smartphone. The prepaid plans only support 3G only phones at this time.

  • Change my new prepaid plan or start over?

    My ultimate goal is to get an LG Cosmos on $35 prepaid plan.
    I took a gamble an bought a LG env3 because it is an older phone with 3mp camera and flash. I read that people would buy this phone and then call to cancel the data plan. Perhaps these people's situations were different because this information was within the last year or so. I was looking to use it on the $35 prepaid plan. However, things have changed so the only option was a $60 monthly plan with 2gb data. This plan is better suited for the new smartphones you can get on prepaid. If I wanted that I would have got that instead.
    So I have an older phone with less capabilities to take advantage of today's standard offerings yet paying for the same. I don't want to pay for it anyways.
    I have already paid for one month at $60. I activated July 19th. Can I buy an LG Cosmos prepaid version (Amazon, eBay [Verizon doesnt appear to let you buy the phone by itself) and activate now and then will that $60 I spent go towards changing my plan to $35 monthly? Or I am stuck with this month's service under the $60 and need to wait til end of month? Or should I just let my service cancel after month and start over with a LG Cosmo prepaid purchase account through Verizion store?
    I am kind of afraid to take a risk with a phone off amazon to activate on this account. Stories of people getting phones that need to wait 6 months... I feel more comfortable with a phone from verizon directly and any warranty benefits that entails.
    If I have to get a new number it is not a big deal.

    Close All Open Apps... Sign Out of your Account... Perform a Reset (nothing will be lost) and then sign In using His ID.
    Reset
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • Change Device on Prepaid Plan

    I'm trying to move my verizon account from a pantech qwerty phone from walmart to a droid 2 i just bought. i keep trying to activate the droid but it always fails. i dial *22898 and failure. any help?

    The Droid 2 will not be compatible with the daily prepaid plans.  It will require a monthly plan along with a $29.99/month data package.  I would reccomend calling Verizon's customer service from another phone so that you can get your plan switched and then get assistance in activating the phone.
    It's also possible that there is an issue with the Droid 2, and the Verizon rep can help you identify anything that might be keeping the phone from activating.

  • What is the reason contract phones cannot be used on a prepaid plan?

    I originally posted this question in the Basic Phones forum, but I think that may have been the wrong place to ask this.
    I am interested in activating a phone on the $50 basic phone prepaid plan, but the phone I tried to activate would not work.  It was the Casio Ravine 2 C781.
    I already know that contract phones will not work on the prepaid plan.  I also have already spoken with two customer service reps, and they were helpful, but they could not answer my questions.
    What is the actual reason that basic feature contract phones will not work on the prepaid basic plan?  Is it the PTT feature?
    The Ravine 2 was new with a clean ESN, and it's just a basic phone.  I don't blame anyone except myself, but I would like to avoid this in the future. btw, I gave the Ravine to my mom and dad who are on a contract plan, and it is working great.
    One of the reps I spoke with said that this may change in the near future, and that phones like the Ravine 2 may work on the prepaid plan soon.  Does anyone know if this is true?
    To make things more confusing, I just read an older post that states if a contract phone like the Ravine is activated for at least 6 months, it then can be activated on a prepaid plan.  Is there any truth to this?
    Finally, I understand that there are some basic flip phones available that I can purchase like the Revere 2 and the Gusto 2, but I prefer the quality of the Ravine 2.  I need the rugged phone capability due to my work environment.
    Thanks for your time.
    Jim

        Hi there Gipsonsb!
    That's a fantastic question.  I would highly recommend contacting our Prepaid department.  They're available just for you 24/7.  You can reach them by calling 888-294-6804.
    Thank you!
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • IPhone on Prepaid plan pointless account balance messages

    We've been discussing this issue on the ATT forums, but I feel that the only way to get it addressed it by Apple.
    Currently if you are on the prepaid plan you receive account balance notices after every transaction (Phone call, Mail Check, Web Browsing).
    Since the iPhone has an unlimited data plan you account balance doesn't change any time you access the edge network. Unfortunately ATT still sends you a message notifying you your account balance has not changed.
    At first this isn't a big issue. Dismiss the message (Which you have to do before you can access ANYTHING on your phone) and continue on. The problem is if you have your phone checking for email (which is one of the point of having a phone like the iPhone), you'll receive a message every time your phone hits the network.
    These messages can pile up and this morning I had to clear 15+ messages before I could use my phone. Talk about a terrible user experience.
    Also if a balance message is present while a call comes in the screen doesn't respond. You first have to lock the phone by hitting the sleep/wake button, then unlock it again hitting the same button. It took me a while to figure out what was going on with that situation.
    At the bottom of the page there is a link to the ATT support thread.
    Please don't reply with ... We'll just get a contract and the messages will stop. I don't want to be on a contract plan. I enjoy the prepaid plan. It works for me.
    So here is what I am looking for.
    1) Can the messages be stopped on the iPhone side
    2) If not, could Apple add a "Dismiss All" option. That would (for me at least) be an acceptable solution.
    3) Why do the messages lock the screen when there is an incoming call?
    Thanks for all your help. At the least I am hoping this will make Apple aware of the problems and get them addressed
    http://forums.cingular.com/cng/board/message?board.id=apple&thread.id=2116&view= bydateascending&page=1

    There are a few points which I think need to be aired on this issue: that pre-paid is a perfectly viable option for the iPhone, that AT&T will do nothing to solve this issue, and that Apple, alone, can and should.
    If pre-paid is an option both AT&T and, for less understandable reasons, Apple want to discourage, then may God help all of us pre-paid consumers. However, Apple should be interested in selling iPhones, and the deal to receive money from AT&T from subscribers is a problem, because is lessens Apple's motivation to tolerate iPhones being used as pre-paid phones, unlocked, you name it.
    That said, pre-paid is a great option for those who use very few minutes (like me), who may be well-to-do foreigners only staying in America for a limited time, or who are uncertain if AT&T is a viable carrier. Tolerating it also projects a sense of respect for the consumer that Apple's target market would appreciate. I know I do.
    AT&T, though, receives less of a commitment from consumers on pre-paid, and thereby less expected money, so they will do everything to fight it.
    Apple, however, can easily modify their software to politely receive these notifications from AT&T, and then only inform the user if they choose to be so informed of the account balance in the iPhone's settings, or, even better, go into a spread-sheet like "Balance history" tab to explicitly view this information.
    This is what Apple can do. It may take them a couple of man-hours to roll this into the next iPhone software update, but Apple: consider this worth it in light of being able to portray yourself as being on the consumer's side in the consumer-carrier tug-of-war that this, on however small a scale, has become.

  • Can I activate my existing iPhone 5s to a prepaid plan?

    I have been trying to get ahold of someone but have not been able to find the answer to my question. On the prepaid plan page it gives an option to buy an iPhone 5s and activate it on a prepaid plan, but cannot seem to activate my existing iPhone 5s to my prepaid plan. Why is it that it seems like I have to buy a phone from Verizon in order to use this plan? I currently have an iPhone 4s on prepaid plan and want to change device due to the fact that my 4 is water damaged and barely works. HELP?

        Great question, daisycee! New phones are really exciting, and I can understand your eagerness to get this phone activated. Please reach out to our Prepaid Customer Service team for help getting the device switched. You can reach them at 888-294-6804.
    Thanks,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Upgrading prepaid plan

    i upgraded to an unlimited plan for my prepaid plan it only gave me the 2gb and unlimited call and text ($60prepaid). and i tried to change the plane but said i would lose all the stuff i already put on the phone. how do i fix this for  next month so i do get the full unlimited package on my prepaid phone? the problem i have is that i only get 2 options in my verizon which is the 60 and 70 dollar one and not the 80, the one that i need.

        Darkonieme, I'll be happy to explain your options. We no longer offer an unlimited data plan. The plans shown in My Verizon are the available options that you have.
    MarquiaF_VZW
    Follow us on Twitter @VZWSupport

  • How to keep my current prepaid plan when buying a replacement phone?

    << Moved to Prepaid space for better exposure >>
    I have a LG Extravert Prepaid phone. I use the $50 unlimited plan. My phone quit working so I bought a cheap phone to get by for now, Samsung Gusto 2 Prepaid. When I try to change my device to the Samsung it says I need to change my data plan. I would like to keep the $50 unlimited that I just purchased 8 days ago. How can I do so, or can I? PLEASE HELP!
    Thanks!!
    Message was edited by: Verizon Moderator

        Good afternoon reginapaugh!
    I'm sorry the Extravert stopped working for you. Lets get that Gusto 2 activated now! What is happening when you try to activate the phone? The Gusto 2 is compatible with our unlimited prepaid plan. If you are still having trouble getting it working, please reach out to our speciality prepay team at 888-294-6804. Keep me posted!
    Thanks,
    AdamE_VZW
    Follow us on Twitter @VZWSupport

  • Help with buying contract-free iPhone 5S with T-MOBILE $30.00 prepaid plan

    Ok, I just want to clarfiy
    If I purchase a T-MOBILE contract-free iPhone 5S from Apple here http://store.apple.com/us/buy-iphone/iphone5s
    will I be able to get the T-MOBILE plan listed here with the Nano sim I receive from my iPHONE 5S from Apple http://prepaid-phones.t-mobile.com/prepaid-plans
    "$30 per month—Unlimited web and text with 100 minutes talk
    100 minutes talk | Unlimited text | First 5 GB at up to 4G speeds 
    This plan is only available for devices purchased from
    Wal-Mart or devices activated on T-Mobile.com"
    or will I have to get a nano sim here http://prepaid-phones.t-mobile.com/sim-card#close-cart
    and then activate online on tmobile.com to get the prepaid plan for $30.00?

    No, the SIM card included with the T-Mobile phone on the Apple site does not allow you to activate for the $30 prepaid, as there is no "activation code" provided with the phone and you need a code for prepaid activation on the T-Mobile site. As you know T-Mobile store will not help you with this plan.
    I just did this. (1)  I went on Apple store site and purchased an iPhone 5c selecting the T-Mobile "unlocked and contract-free SIM-Free" option.
    (2) You also need to go on T-Mobile and buy the (so called) "activation kit"  http://prepaid-phones.t-mobile.com/sim-card ; select the "Nano Sim Card"  "Phone" then "Add to cart". This is currently free, so I got 2, in case. It took about 3 business days to receive the package via UPS.
    The package has instructions, but does not mention the $30 option (it is not widely advertised in T-Mobile as you know). However, no problem, it will become available during activation.
    (3) Now replace the SIM card that you received from Apple with the SIM card you received from T-Mobile.
    (4) Before you start the activation process, write down clearly (and double check)  the "activation code" found in the T-mobile activation kit, the "SIM card serial number" found in the kit as well and the "Phone serial number (IMEI)" found on the iPhone box you received from Apple.
    (5) Go to T-Mobile "Activate your new phone"  https://www.t-mobile.com/shop/plans/ActivateCodes.aspx  and enter those 3 numbers, very carefully. (I have heard any mistake may stop the process and you need a new SIM card to restart).
    In the next screen, you will pick the plan (all prepaid plans are showing, including the $30 100 min / unlimited text / web, but beware as there is another $30 for 1500 min, no web) and then a phone number (or transfer your phone number) - when you click "next" you actually receive a text message on the phone right away! In the next screen you enter your payment information (debit, credit or purchased prepaid card), then you are done.
    (6) I actually went back to my-t-mobile.com to create a login - pw so I can change my payment method later and see the data and minutes used.
    No need to adjust any APN settings. Got LTE in my area and internet speed clocks at an amazing 32.77 Mbps Download. ENJOY!

  • Performance problem: Query explain plan changes in pl/sql vs. literal args

    I have a complex query with 5+ table joins on large (million+ row) tables. In it's most simplified form, it's essentially
    select * from largeTable large
    join anotherLargeTable anothr on (anothr.id_2 = large.pk_id)
    join...(other aux tables)
    where large.pk_id between 123 and 456;
    Its performance was excellent with literal arguments (1 sec per execution).
    But, when I used pl/sql bind argument variables instead of 123 and 456 as literals, the explain plan changes drastically, and runs 10+ minutes.
    Ex:
    CREATE PROCEDURE runQuery(param1 INTEGER, param2 INTEGER){
    CURSOR LT_CURSOR IS
    select * from largeTable large
    join anotherLargeTable anothr on (anothr.id_2 = large.pk_id)
    join...(other aux tables)
    where large.pk_id between param1 AND param2;
    BEGIN
    FOR aRecord IN LT_CURSOR
    LOOP
    (print timestamp...)
    END LOOP;
    END runQuery;
    Rewriting the query 5 different ways was unfruitful. DB hints were also unfruitful in this particular case. LargeTable.pk_id was an indexed field as were all other join fields.
    Solution:
    Lacking other options, I wrote a literal query that concatenated the variable args. Open a cursor for the literal query.
    Upside: It changed the explain plan to the only really fast option and performed at 1 second instead of 10mins.
    Downside: Query not cached for future use. Perfectly fine for this query's purpose.
    Other suggestions are welcome.

    AmandaSoosai wrote:
    I have a complex query with 5+ table joins on large (million+ row) tables. In it's most simplified form, it's essentially
    select * from largeTable large
    join anotherLargeTable anothr on (anothr.id_2 = large.pk_id)
    join...(other aux tables)
    where large.pk_id between 123 and 456;
    Its performance was excellent with literal arguments (1 sec per execution).
    But, when I used pl/sql bind argument variables instead of 123 and 456 as literals, the explain plan changes drastically, and runs 10+ minutes.
    Ex:
    CREATE PROCEDURE runQuery(param1 INTEGER, param2 INTEGER){
    CURSOR LT_CURSOR IS
    select * from largeTable large
    join anotherLargeTable anothr on (anothr.id_2 = large.pk_id)
    join...(other aux tables)
    where large.pk_id between param1 AND param2;
    BEGIN
    FOR aRecord IN LT_CURSOR
    LOOP
    (print timestamp...)
    END LOOP;
    END runQuery;
    Rewriting the query 5 different ways was unfruitful. DB hints were also unfruitful in this particular case. LargeTable.pk_id was an indexed field as were all other join fields.
    Solution:
    Lacking other options, I wrote a literal query that concatenated the variable args. Open a cursor for the literal query.
    Upside: It changed the explain plan to the only really fast option and performed at 1 second instead of 10mins.
    Downside: Query not cached for future use. Perfectly fine for this query's purpose.
    Other suggestions are welcome.Best wild guess based on what you've posted is a bind variable mismatch (your column is declared as a NUMBER data type and your bind variable is declared as a VARCHAR for example). Unless you have histograms on the columns in question ... which, if you're using bind variables is usually a really bad idea.
    A basic illustration of my guess
    http://blogs.oracle.com/optimizer/entry/how_do_i_get_sql_executed_from_an_application_to_uses_the_same_execution_plan_i_get_from_sqlplus

  • VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

    I have been 1 of your customers since August of 2006.
    I even own a 2nd phone line that I have been using since approximately 2002
    Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
    My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014.  I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx.  I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
    I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions.  I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone.  He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling,  so they do not do that anymore).  He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
    A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service.  But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone.  He also said if I made any changes to my plan, I would lose my Unlimited Data.  He said there would also be an additional charge for a Hot Spot.  I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number.  But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
    Finally I decided to go in person to visit a Verizon Store.  When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate.  At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan.  And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account.  And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan.  Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan.  I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data.  She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
    My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan?  To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
    I was originally an AT&T Customer prior to 2006 and I switched to Verizon.  This is my first real experience with HORRIBLE customer service and deception from Verizon!
    IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan!  And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
    How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan?  And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan?  NOW I need to buy my own phone if I want to continue on with my current data plan?
    None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps!  They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right?  I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless.  As at this point, Verizon wants to do nothing to reward me for being a long-time customer.  I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan. 
    What can you do to make this right?  I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans? 
    If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless.  I will also tell all of my Friends & Family that are currently with Verizon about this negative experience.  In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone. 
    My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon.  He works in Information Technology with large corporations and will also pass this story on to his business associates.
    I look forward to your response and explanation.  I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

    cheralin333 wrote:
    I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer.  I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers.  How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful.  None of their Reps had the "same story or info."   NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community.  But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon."   And even Ann's response contained info that I already had in my original post.  And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts???  I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices.  Go find a real job.
    No one is "defending" Verizon. We are telling you that
    A) No one from Verizon corporate will see you post
    B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
    So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
    Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

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