Change Prepaid Plan - what I already paid is worthless?

Hi -
I currently have Verizon's $35 prepaid plan. I was hoping to change to their $50 dollar plan. My concern is, if I switch now, do I lose the money that I paid or can I just pay the balance somehow? I'm very tight on money and if it means I'd have to pay a while extra month for this month it might change my decision to switch plans just yet.
Thanks!

Hello Wilcyn92,
Thank you for reaching out. We are certainly here to assist you. You should have no problem with having the money paid transferred to the next plan. If you have prepaid a month then the money will transfer. You may have to make up the prorated difference in cost if you make the change mid month. To best confirm you will want to contact pre-pay department at (888) 294-6804. Let us know if you need anymore help.
Thank you,
Tony_VZW
Please follow us on twitter @VZWSupport

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Change prepaid plan from the regular monthly plan to th Allset 4G LTE plan?

Am planning to change my prepaid plan from the regular monthly plan to th Allset 4G LTE plan. My new month begins on August `13. Should I wait until then to make the change? Also in doing this online do I change my phone to the 4G phone that I already.
I assume all this can be done online.
Subject shortened
Message was edited by: Admin Moderator

Your line needs to be out of contract before you can switch to a prepaid plan. You might have to get a different phone if you have a 4G LTE smartphone. The prepaid plans only support 3G only phones at this time.

I recently updated my prepaid plan option to take advantage of more data and my previous month of already paid service was cut short. Who can I contact to successfully resolve this issue?

I have a prepaid Moto G that has had continuous prepaid service through Verizon for over a year. I switched this device to the $45/mo 512MB Smartphone plan when it was introduced last year, configuring autopay for the 29th of each month for service renewal on the 2nd of the following month and taking advantage of the autopay bonus of 512MB of additional data. On January 30th, I noticed that Verizon had transitioned to an updated plan of $45/mo for 1 GB and selected this new option from my phone on the My Verizon Mobile app with the expectation that this would take effect at my next renewal on February 2nd or at the very least any future months beyond February would have renewal dates of at least the 30th.
Instead, the $45 balance in my account from January 29th was used and the new plan was implemented immediately, wiping the remaining days from my already paid for service. Furthermore, because February only has 28 days, my new renewal date was set to the 28th not only next month, but for each month thereafter, despite the fact that this change took place on January 30th. At this time, my autopay is configured to occur on the 29th (except for next month), but all future plan renewals will occur a day before that.
While this may seem like a trivial issue to resolve, my autopay date was configured on the 29th for personal financial reasons and I am extremely frustrated to have lost additional paid for service for the second time. I lost over two weeks of a 2GB plan when moving to the 512MB plan initially, I just lost several days more in this transition, and a 45 minute online chat and two separate trips to a Verizon Wireless store totaling over an hour and a half of time in an attempt to resolve this issue by having my plan renewal date restored to where it was have been unhelpful, with the closest opportunity for resolution being "we can fix it, but we will have to disconnect your phone for several days".
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a_gert, This is concerning, indeed! It's truly disheartening to learn that you've had such an experience with our Prepaid team. We surely understand the importance of ensuring your payments are applied correctly; especially when changing plans. You can definitely reach out to our PrePay team directly at 888-294-6830 for a thorough review of your account to provide options in resolving your concerns.
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Follow us on Twitter @VZWSupport

What is the reason contract phones cannot be used on a prepaid plan?

I originally posted this question in the Basic Phones forum, but I think that may have been the wrong place to ask this.
I am interested in activating a phone on the $50 basic phone prepaid plan, but the phone I tried to activate would not work. It was the Casio Ravine 2 C781.
I already know that contract phones will not work on the prepaid plan. I also have already spoken with two customer service reps, and they were helpful, but they could not answer my questions.
What is the actual reason that basic feature contract phones will not work on the prepaid basic plan? Is it the PTT feature?
The Ravine 2 was new with a clean ESN, and it's just a basic phone. I don't blame anyone except myself, but I would like to avoid this in the future. btw, I gave the Ravine to my mom and dad who are on a contract plan, and it is working great.
One of the reps I spoke with said that this may change in the near future, and that phones like the Ravine 2 may work on the prepaid plan soon. Does anyone know if this is true?
To make things more confusing, I just read an older post that states if a contract phone like the Ravine is activated for at least 6 months, it then can be activated on a prepaid plan. Is there any truth to this?
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Hi there Gipsonsb!
That's a fantastic question. I would highly recommend contacting our Prepaid department. They're available just for you 24/7. You can reach them by calling 888-294-6804.
Thank you!
MelissaM_VZW
Follow us on Twitter @vzwsupport

Appauled, prepaid plan change

I just got off the phone with your customer service team. I had noticed I needed more data, so I decided to do a plan change online through "My Account" I switched from an old play $50 unlimited talk text and 1gb data that does not offer increases in data. I clicked the standard plan and added the 3gb Data Bridge pack. Clicked confirm and all of a sudden my data did not work, my phone worked though. I went to look at my detailed usage and all of a sudden I was getting charged $.25 a minute. I had added $20 after the plan change in case it needed to cover that Data Bridge since I just started a new month. Ive had this phone for a while now. So I immediately contacted customer service (I hope you record and monitor your phone representatives) and asked him what was going on, I was tole "cause i changed my plan" which does not help. I asked him what needs to be done, he said he needed to put in a credit request. I then asked him if that would get my phone back to normal usage, he said no. I asked what good is a credit on my account while I am being charged $.25 on my account every minute, I explained I need this fixed. I told him if I gotta pay something or whatever I had to do I would, this is for business, I am a field I.T. tech and it is my lifeline. I am out of state 5 out of 7 days a week. That is why I chose Verizon, great coverage. He then went back to speaking about the credit so I asked him what happened to cause this, he said cause I changed my plan I would be charged by the minute with no data until I paid the plan. I told him this is not right cause I have to pay another month when I just paid mine 2 days ago. He wanted to continue to go on about how I made a mistake, when I told him there is nothing during this process that would cause me having to pay another $65 on top of the $50 I paid 2 days ago to add data. I told him this is getting nowhere, asked what I had to pay to get things back to normal cause there has to be a way. He said I could, but once again continued on about a credit request for the $.25 calls but I would not receive a refund or fix for having to pay $115 for a months of service paid its pre paid??? I told him lets just pay this, he told me okay but once again started to tell me I made the mistake. I asked for a supervisor but he denied, I told him just let me pay whatever balance he said that would get things working, he kept saying "but sir" and by this time I was mad to I yelled at him to let me just pay it, he said "listen to me" and I told him let me pay the thing (yelled) and he hung up on me. (This is the craziest customer service call I have ever been on, I am a professional and expect professional manor in any customer service position). I called back after taking a few deep breaths and got a very sweet female who right off the jump knew that the system works that way and she will get me going and I asked if I could just deal with the whole refund thing later cause the last call just took it out of me, she said no problem and got me going. Problem still lies with your customer service employee, and the fact that you charged me like that for a change without notifying me I would fortify my previous service and begin a new one when all I wanted was more data added, the change should have been processed the next month like I expected any plan change would process or it would pro-rate. If this is how the Verizon works I will gladly change providers, I've already wasted money with you. This just doesn't seem right to me and needs to be fixed ASAP, I work 50-60 hours a week and have a family an the last thing I have time for is these things, so when I call it would be nice to have someone who wanted to be at work and not treat customers like trash. If it wasn't for your second customer service agent I spoke with I would leave in a heartbeat, funny thing is my whole company uses you that's why I started with you, I expected more figuring I pay hard earned money for a simple service, solutions and kindness.

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My ultimate goal is to get an LG Cosmos on $35 prepaid plan.
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I'm currently have the $40/month plan which includes 1GB data. Thinking about it I realized that 1GB is probably not enough for my needs.
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Change Prepaid Plan - what I already paid is worthless?

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