Pricematch vs Cancel Order + Repurchase

Hey guys. I'm new to the forum (so be easy and if there is a thread where this should be, don't call me a newbie because I already know I am one, and just point me in the right direction. Thanks!) and I have a question that requires immediate attention!
I just ordered an x230t. Like 10 hours ago. Sometime between now and then, the x230t went on sale...
Fortunately the reps were really nice and said they can just do a pricematch and they will refund me the difference. The problem I have arrived at is this: Should I just get the pricematch, or should I cancel my order so I can reconfigure a new machine with an i7, and still save a few bucks (granted a few bucks less than I would if I just did the pricematch)?
About me:
- I am 22, rising senior majoring in finance at a school in the bay area
- I am a cofounder of a web-based company
- I do NOT do any gaming... of any sorts... not just because I don't like it that much, but also because I am awful at it
- I do not do any video editing or anything of the sort at the time (please note "at the time")
- I will mainly use the computer as a school machine (like word, lotssss of excel) and a work machine (video conferencing, presentations, occasionally lending it to my in-house designer? Maybe?)
Basically, I know everyone is going to say I wont breach the limits of an i5 machine. But keep in mind I basically live in my computer and ANY increase in ANY area will be greatly appreciated (and Maybe even noticed!). I would love to learn to use Adobe CS6. I bought it for my in-house designer and plan to install it on my Thinkpad so I can learn and the designer use it just in case he needs to. And the last unique point to make here is that I can have the i7 machine while spending less on it than what I was already OK with for the i5 configuration!
So I leave you all with the debatable question... Pricematch or reconfigure with the i7?
Thanks for all your help in advance!
Solved!
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Good morning,
my first question would be, who did you order the machine from? If they offer the price match guarantee, inquire as to how you would be able to take advantage of it being that you have already placed an order. Secondly, the i7 will definitely boost your performance if you intend to run applications that use all 8 threads.
The i5 processor has a base clock speeds between 2.8 GHz and 3.3 GHz. The i7 has a base clock speed of 3.4GHz and cost a little bit more. So it really all depends on your personal needs.
I hope this helps.
Serge E. Minott

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I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
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Dreaded Canceled Orders for over a year!

Hi,
I have no idea why, but I am constantly getting canceled orders for the past year, and it is beyond frustrating (and clearly happening to many). It says that BBY can't verify my information. My information hasnt changed, so clearly it's not on my end. I've called more than 20 times and have gotten the run around. First, I get a rep saying my card didn't work...the same card I just used at CVS. Called my card company, and they said merchant never even tried. Decided to try later in the day, and same thing. Tried a different card...same thing. Canceled. Called again, and was told someone would call in 3-5 days...same story. No one calls. I swear I'm at my end. I'm going to use up my remaining reward zone certificates, cancel my BBY credit card, and use Amazon more than I do now.
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Hello TumTum39,
With the popularity of shopping online continuing to increase, I can understand why you may be frustrated with continuously having your orders canceled. Generally if you receive an email stating we were unable to verify your information, it was due to information not matching to what we have on file, or a spelling error.
With that said, I was able to locate a few of your recently canceled orders. I am reaching out to our support teams in regards to this issue, and will reach back out to you when I have further information. If you should have any questions in the meantime, please let me know. I greatly appreciate your patience as we review this issue!
Sincerely,
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Private Message

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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