Print and Export failing

When I click either the Print or Mail links in Reports in SSM 7.0 SP8 the PDF is not being created. Either we get an error dialogue box pop up saying:
'There was an error on this page.
An internal programming error may keep this page from displaying properly.
Error message: 'undefined' is null or not an object.
URL: http://server:50100/strategy/pilorworks/reports_pmc.htm
Line: #118'
Alternatively the pop up where you add the annotation appears but never completes to deliver the PDF. The error dialogue also appears when using Operational Review.
Using another machine we generate the PDF but the PDF which is created is not of the Report but rather is of a previous print of a completely different report that we created fine a week ago.
Where should I be looking to resolve this.
Colin Cooper
Edited by: Colin Cooper on Sep 17, 2009 1:42 PM
Edited by: Colin Cooper on Sep 17, 2009 5:55 PM

Hi Colin,
There is obviously something strange happening as I've had no problem with creating new reports, and then bringing up the print or email window - both things do an identical conversion of the screen using PD4ML and open the window in Acrobat Reader.
I wonder, do you have the same problems with creating an Operational Review? I ask because it's a very similar process which is going on in the background when you do that.
Given that you're seeing something which was created a couple of weeks ago, there is obviously an issue with something that is being generated, but I'm not sure what. I've not heard of PD4ML getting stuck before, but I suppose anything is possible. I'll see what I can figure out.
Thanks,
Robert

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